Trusted Agent profile · Guildford
★★★★★
488 reviews across 3 platforms
5a Trinity Gate Epsom Road, Guildford, GU1 3JT
Part of Bourne Estate Agents, see every office.
Bourne Estate Agents's office in Guildford, at 5a Trinity Gate Epsom Road, is rated 4.5 out of 5 across 488 reviews on three platforms, including 316 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Bourne Estate Agents won in 2026.
316
Reviews on Google
This office
75
Reviews on Facebook
Business-wide
97
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
GoogleIt was pleasure do deal with them. The staff are very professional and friendly and understood our needs and help greatly find a property. I definitely recommend Bourne Estate Agent for anyone looking for property.
Thank you for your 5-star review, Bulgan! If there’s anything else we can do for you, please let us know.
5/5
GoogleI am extremely happy with the excellent service provided by Bourne Estate Agents Guildford team. Many thanks to Ayah Haydar for your exceptional service and timely responding and perfectly resolving our matters. Thank you very much for going above and beyond in ensuring that we feel comfortable at our new home.
Thank you very much for taking the time to provide this fantastic review. Ayah works tirelessly to ensure all tenants and landlords are as happy as possible. We hope you enjoy your new home. Regards Bourne Estate Agents.
1/5
GoogleAbsolutely unacceptable experience with this agency. They failed to inform us that the flat has pay-as-you-go meters, which turned out to be faulty and require replacement, something only the landlord can approve. On top of that, the water heater broke down twice within days of moving in and remains unusable. Despite raising these issues immediately, no proper action has been taken. Avoid this agency at all costs!
Dear Farshad, Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this further to address your concerns. Please contact us directly at hello@bourneestateagents.com with more details so we can investigate the matter. Kind Regards Chris
4/5
GoogleAmy has been in touch over the past few months to alert me when potential properties come to the market and she is such a friendly, efficient and professional Agent I am really impressed with her patience and persistence. I am quite fussy about my search and she is always helpful and kind, she replies to my emails within the hour and so far she has been notifying me promptly whenever a flat I might be interested in becomes available. I have dealt with several Estate Agents over the past year and I can certainly recognise professional, dedicated individuals when I come across them. I truly hope that I will be finally able to find the right place to move into and I will have to thank Amy for that!
5/5
GoogleWe were recently looking for a flat to rent and Hannah, Elarose, and the team were extremely attentive and helpful. Every appropriate flat that became available they made sure to email and call us immediately to arrange viewings to give us the best chance of securing it. They also were able to provide video recordings of the flats which helped us decide if it was right for us and worth viewing. I would definitely recommend Bourne as they were friendly, professional, and most helpful.
Thank you very much for taking the time in providing a fantastic review of our services. We are pleased that you found the experience helpful, professional and friendly. Hannah and Elarose pride themselves on providing the best possible customer experience. We hope you enjoy your new home. Thank you, Bourne Estate Agents.
5/5
GoogleWe have recently exchanged on our home with the help of Bourne's Guildford Office. Their team have been helpful and communicative. The process has been tricky at points, as it is for anyone. However, their efforts have made it likely that we will complete ahead of stamp duty deadlines, potentially saving us thousands of pounds. Great work to Chris Long, Jim, and the team.
Thank you very much for your feedback. Chris and Jim pride themselves on providing transparent, efficient and friendly service to all customers. We are pleased to see that you have had a great experience. Please let us know if you require any further assistance in the future.
5/5
GoogleAlex was really helpful when it came to my needs. He was very attentive and recommend a great mortgage advisor and solicitors. Very professional, knowledgeable and friendly too
Thank you for your review on our services. Alex prides himself on providing the best possible service at all times. We hope you enjoy your new home. Regards Bourne Estate Agents.
1/5
GoogleI moved out in September 2024, and to this day, I have not received my deposit refund. We already reached an agreement on the deductions, but they simply ignore my emails and refuse to process the refund. This is completely unprofessional and unacceptable. If I don’t get a response soon, I will have to report this issue to Surrey Police for potential financial fraud. Tenants, beware!
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this further to address your concerns. Please contact us directly at hello@bourneestateagents.com with more details so we can investigate the matter. Kind Regards Chris
5/5
GoogleAmazing guidance on the sale of my property and resulted in a price I was happy with. Tom was brilliant to work with, understanding, responsive and confident in his ideals about price point and marketing. A great experience that was phenomenal value for money in comparison to other big name high street agents, would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Amber, many thanks for your review and trusting us and our advice, it was a pleasure dealing with you when you bought the house through us, and even better that you wanted us to sell the house for you too some years later. Good luck for the future.
5/5
GoogleKathryne has been amazing and has helped us every step of the way. As being first time renters we had so many questions and she was so knowledgeable and helpful in her answers. We want to give her a massive thank you in supporting us through this process and wish her the best of luck at Bourne Estate Agents!
Thank you very much for your great feedback on Kathryne. We pride ourselves on transparent communication and upskilling our staff. We are pleased to hear your positive experience with us and we will look forward to assisting you in commencing your tenancy.
5/5
GoogleThank you David and all the team at Bourne Estate Agents . We sold and bought a property through Bourne. We hit a few stones on the way but thanks to some friendly, honest and professional advice from the team we got there , and we got exactly what we wanted. Everyone we spoke to was friendly and kind , and really listened to us . I would definitely recommend them .
Many thanks for your kind words and glad you enjoyed the experience and hope you enjoy your new home for many years to come, regards Ross
5/5
Trustpilot★★★★★ Outstanding Property Management &…
★★★★★ Outstanding Property Management & Lettings Service
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleChris Long and Harry helped me a lot during my search for property. They would only suggest tailored properties based on my requirement and were very cooperative for viewings and other stuff. Highly recommended.
Hi, Thank you for taking the time to write a review. Harry and Chris pride themselves on providing great service and we are glad to of been assistance
5/5
GoogleWe had a fantastic experience with Bourne and were very lucky to work with Alex Bulpitt. We viewed a lot of properties with various agencies, and while we fall in love …
Hi Hannah, thank you for taking the time to leave a review, it means a lot to Alex and the team.
5/5
Trustpilot5 star work
I a took flat through Bourne state agent In woking..all was good from beginning...till end... of the process,even we had a few issues in the flat..as I communicate with Mr fraser (manager)all fixed immediately ...I appreciate his work.best luck
Thank you for taking the time to leave a 5-star review, Reza. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.
5/5
FacebookI was convinced to believe this company is real and fast on payment.You can verify yourself.MICHELLE MIDRED is truly Legit.I wish I have known this platform long ago.My fear for online Investments was proven wrong by this company, After my first withdrawal went successfully. I have been earning without any demand or stress ever since I Registered here. This is a reputable crypto Investment Platform to invest in, You can contact her to earn... Michellemidred@gmail.comWhatsApp: +1(910)227-4380facebook: Michelle Mildred
5/5
GoogleKathryne went the extra mile for me. She was always quick to respond. Thank you, Kathryne!
Thank you for taking the time to provide this fantastic feedback. We hope you enjoy your new apartment. Regards Bourne Estates.
1/5
GoogleThis is probably one of the worst estate agents I have encountered in the UK over the past 12 years. My flat has major water leakage damage and blocked sink issues for over a month and they have been procrastinating without offering any solutions. They show a complete disregard for health and safety concerns. Their behavior is totally irresponsible and unprofessional. I would definitely not recommend their services.
Hi Kostas, As per my email to you just now, we were in the process of trying to get the landlord to approve the works (as we cannot act without the landlord’s authorisation), however, we aim to resolve this as soon as possible for you. Kind Regards Chris
5/5
GoogleWe have had an excellent experience selling our home through Bourne, and would highly recommend them. They set up an open day for us to make the viewings as easy as possible. Steve couldn't have been more helpful and made sure that our transaction went through smoothly. Communication was excellent throughout and overall we were very happy with their service.
Hi Luke, Thank you very much for your kind words reviewing our service, we wish you and the family all the best. Please do not hesitate to contact us if you need anything further. Regards Bourne Estate Agents.
5/5
GoogleWould highly recommend Bourne Estate Agents, with a huge shout out to Kathryne who made the application process run smoothly and kept me up to date at all times, couldn’t fault her!
Thank you very much for your five star review, we are pleased to read you have found your interaction with Bourne and Kathryne to be a pleasant one. We hope you enjoy your new home. Regards Bourne.
1/5
GoogleLOW INTEGRITY AGENTS POOR SERVICE DO NOT TRUST ANYTHING THEY SAY. Get everything in WRITING. They WILL LIE, and cheat you anytime they can. We rented a 4 bedroom house in Guildford through Bourne Estate Agents, for a two year lease, and were verbally told the garage was included. We were surprised to find out on check-in, that the garage was not included. Our agent, Katherine, LIED TO THE LANDLORD, saying that they negotiated a lower rent with us in exchange for excluding the garage from the Agreement. This is entirely false, there was never any discussion with us about a lower rent contingent on excluding the garage access. They just slipped it into the Agreement, and we sadly did not see it there, when signing. We also caught them lying on other points. We spoke with our agent, Katherine, one week before, and asked to move our check-in day from Monday to Tuesday. When Monday came, the agent lied to the landlord saying we just didn't show up. As a result, there was no plan to meet us at the property to check us in on Tuesday, and we had to fight to get someone to bring the keys on moving day, and let us into our new house! To top it off, they stopped answering my calls after I emailed them to complain about the issues. I will be reporting Bourne to the estate agent ombudsman, and will update this review as more information is available.
We are naturally disappointed to receive your review on our services and concerned with your experience with our Guildford branch. I believe the office and indeed the landlord are in regular communication with you to try and resolve your comments above, which we hope all parties find a suitable resolution as quickly as possible.
5/5
GoogleHad a great experience finding a suitable property with the help of Elarose, fast replies to queries and really suitable property recommendations. All costs from the start were transparent, would highly recommend their services.
Thanks, Tyler! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
TrustpilotProfessional and competent
A very professional and competent service. Gemma's promise to sell my property was kept.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
TrustpilotBourne Estate Agents and Alice Butler…
Bourne Estate Agents and Alice Butler especially made a stressful experience of moving much calmer and relaxed.
Thank you, Sarah! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bourne Estate Agents's Guildford office has 488 reviews across three platforms: 316 on Google, 75 on Facebook (across the whole business), 97 on Trustpilot (across the whole business).
Bourne Estate Agents Guildford is rated 4.5 out of 5 across all 488 reviews, and 4.5 out of 5 on Google from 316 reviews.
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Guildford won Trusted Agent; Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent.
Bourne Estate Agents Guildford, 5a Trinity Gate Epsom Road, Guildford, GU1 3JT.
