Trusted Agent profile · Guildford
★★★★★
488 reviews across 3 platforms
5a Trinity Gate Epsom Road, Guildford, GU1 3JT
Part of Bourne Estate Agents, see every office.
Bourne Estate Agents's office in Guildford, at 5a Trinity Gate Epsom Road, is rated 4.5 out of 5 across 488 reviews on three platforms, including 316 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Bourne Estate Agents won in 2026.
316
Reviews on Google
This office
75
Reviews on Facebook
Business-wide
97
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotIt was a smooth experience
It was a smooth experience; the agents were very professional, and they responded to questions when needed.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
TrustpilotKaren Reynolds - great work!
This review is specifically for the great service received from Karen Reynolds working in the property maintenance department at Bourne. After having a less than ideal end to a recent tenancy, Karen responded so incredibly quickly, being very attentive and patient, meanwhile organizing various external services at very short notice to address several surprise issues that had to be dealt with very very quickly and efficiently. Karen remained totally unflustered and focussed, and dealt with my extreme frustration and urgency admirably. With a short period between incoming and outgoing tenants, Karen rose to the challenge and delivered what was necessary, with the result that the incoming tenants moved in successfully on time. A long 3 days, but I greatly appreciate Karen’s contribution, without which the whole process may have looked quite different, and would have certainly been more painful than it otherwise was. A massive thanks to Karen and keep up the great work - much appreciated! I very rarely leave reviews unless I have an exceptionally good or exceptionally poor service, so this is a testament to Karen’s great effort.
5/5
TrustpilotExcellent service
I have a property let out through Bourne that will need certain works carried out prior to new tenants moving in. I have been in ill health for a few months and Karen Reynolds, Property Manager has been obtaining quotes on my behalf and I am beyond grateful for the work she has put in to obtain quotes and arrange the works. She has kept me updated every step of the way and is an absolute asset to Bourne. Thank you!
1/5
GoogleIt has been over a month since our tenancy ended, and we still haven’t heard back from them regarding our deposit. They consistently side with the landlord, even when their client is clearly at fault. I wouldn’t recommend them unless absolutely necessary. Also, be very cautious during check-in, if you don’t thoroughly document the condition of the property, you risk being charged at check-out for damages you didn’t cause, possibly left by a previous tenant.
Dear Halil, Thank you for sharing your feedback. We would like the opportunity to look into this further to address your concerns. Please contact us directly at hello@bourneestateagents.com with more details so we can investigate the matter. Kind Regards Chris
5/5
GoogleMy boyfriend and I were looking for a place couple of months ago and Bourne Estate Agent has been super helpful! They booked a viewing very quickly and always very available for any call or email when we needed. Definitely recommend:)
Thank you for your kind review on our services. We are pleased to hear you have had a positive experience. We hope you enjoy your new home. Regards Bourne Estate Agents.
4/5
GoogleThis is our 1st time renting with Bourne and so far we are very pleased. The process was very smooth and there was plenty of communication in between to support us with any enquiries. Elarose was very supportive and proactive from when we first enquired about a property to when we finally picked up the keys to our new home.
5/5
TrustpilotThe team in Alton did a fantastic job
The team in Alton did a fantastic job. They signposted us to good solicitors and kept us informed at each stage of the sale of our old house and purchase of the new. They also accommodated us with frequent trips to our new house, to meet contractors for kitchen design.
Thanks, Geoff! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
TrustpilotGreat service
Although we didn’t rent a property through Bourne, Hannah was incredibly helpful and patient with us. Taking the time to send across potential properties and finding out answers to our questions. Not pushy but helpful in providing useful content.
Thank you very much for taking the time to provide this fantastic review. We hope you managed to find the perfect new home. Regards Bourne Estate Agents.
5/5
GoogleAlthough we did not end up buying through Bourne I felt obliged to say that Chris did a fantastic job helping us with our search. Listened to exactly what we needed and did not flood our inbox with properties that weren’t the right fit and waste our time. Would recommend.
Thank you for taking the time to write your review. We do appreciate the positive feedback about Chris. We hope you enjoy your new home. Regards Bourne Estate Agents
5/5
GoogleThank you so much to Amy and the rest of the Bourne estate agency team in Guildford. I thoroughly enjoyed working with such an efficient and friendly estate agency and they truly helped me the best way they could to find my ideal home, which I have settled in very nicely in. Many thanks, Victoria
Thank you for taking the time to write this great review, we really appreciate it. Amy prides herself on providing first class service and getting tenants secured into their dream property. We hope you enjoy your new home and please do not hesitate to contact us in the future if you require any further assistance.
5/5
TrustpilotVery professional approach throughout
Very professional approach throughout. Friendly, approachable staff with a good grasp of customer needs. Smart, articulate and efficient.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleBourne dealt well with my recent purchase, particularly Jim Norman who liaised with everyone concerned in order to finalise the sale in record time. We worked against tight deadlines and the purchase was completed in 6 weeks. Jim was brilliant and extremely helpful, l am very grateful for all his work on this and also to Bourne
Hi, Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us and Jim prides himself on providing first class service. Regards Bourne Estate Agents.
5/5
TrustpilotFriendly, thorough and fast
Friendly, thorough and fast. They answered all my questions and were an excellent intermediary between me and the sellers of the house I bought.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
TrustpilotExcellent Managing agents Bourne Lettings are
Outstanding agents Bourne Lettings are managing our properties who are very professional and take any issues the tenants raised from them or me instantly.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleKathryne was helpful when myself and friends were looking for student accomodation, always updating us with new properties based on our criteria and seeming to genuinely put our best interests first. We ended up renting via a different agency but they were nothing but helpful and respectful of our wishes. Thank you :)
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. Regards Bourne Estate Agents.
5/5
TrustpilotRenewed faith…
Haydon and his team you have all renewed my faith in Estate Agents they went above and beyond to help with the sale of my home and purchase of our new home even though we didn't manage to buy through them you are all absolutely amazing we cannot thank you enough for all you did to help through this stressful transaction we will sing your praise to whomever will listen
5/5
TrustpilotReally helpful team straightforward…
Really helpful team straightforward communication I would highly recommend to anyone wanting to rent a property.
Thank you for your review, It is greatly appreciated.
5/5
TrustpilotOutstanding!
This transaction was not a straightforward one but our agent,David, was always on top of it, liaising with the vendors and organising tradespeople to deal with problems. He went above and beyond what one would expect and I would recommend him without hesitation.
Thank you so much for your 5-star review, Hazel! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
5/5
GoogleBOURNE AGENTS MANAGE SEVERAL OF MY PROPERTIES OVER THE LAST 5 YEARS. THE LETTINGS TEAM HAVE A GREAT TEAM AND HAVE MANAGED TO RENT OUT MY PROPERTIES WITHOUT ANY VOIDS LESS THAN 2 WEEKS, THE PROPERTY MANAGERS ARE GREAT AS THEY FIX ANY ISSUES AT THE PROPERTIES STRAIGHTAWAY WITHOUT ME STRESSING. I HAVE USED 2 OTHER LETTING AGENTS IN GUILDFORD OVER 20 YEARS BUT BOURNE HAVE BEEN THE NUMBER 1.
Thank you very much for your review. It is an honour to manage your properties for you and pleased that you have had a positive experience using our services. We look forward to many years of continued service for you and your portfolio. Regards Bourne Estate Agents.
5/5
GoogleThe team at Bourne, particularly Jim, were excellent throughout the (long) process of selling my home. Jim was always quick to respond to phones calls and messages and was very proactive in dealing with the purchaser's mortgage broker and passing information on. I would definitely recommend them.
Thank you very much for taking your time in writing the above review, its great to see you have been delighted with our service. We appreciate your business and your fantastic feedback on our service.
5/5
TrustpilotReally great professionals
Really great professionals. Helped a lot. Supported with full prosses and helped with very unusual and difficult case. Very easy to communicate.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleJessica from Bourne Estate has always tried to help me and been considerate of my needs as a tenant. Thank you to the team at Bourne, thank you Jessica for treating tenants with respect and dignity.
Thank you very much for your comments. We pride ourselves on clear and transparent communication and pleased you have experienced this first hand. We hope you continue to enjoy your home. Regards Bourne Estate Agents.
5/5
GoogleAs per usual David at Bourne estate agents was on the ball. I have tried many agents over the years and none are a patch on Bournes, they are professional honest and on point with everything they do a 'no nonsense' approach. In future i won't bother asking any other Agent to market my house. Thank you David and team Pete Scott-Hubbard
Hi Pete, thanks for your lovely review. The team are always focused on professionalism and giving the best advice to clients. We look forward to hearing from you when you are ready to market your property where our team will be eager to get you under offer. Kind regards, Bourne Guildford
5/5
GoogleBourne were the second agents we used and the difference in their approach made all the difference. They were positive, proactive and we had quality viewings which meant we had multiple buyers. Alex and Tom were friendly, professional and kept us constantly updated and upbeat. Jim worked with us to get the sale over the deadline. Would highly recommend their service.PositiveResponsiveness, Professionalism
Mandy, Thank so much for your review. We all loved helping you move and hope you’re enjoying your new property. Time & training prevails here as we’re constantly investing, to ensure all staff can give the best advice possible while remaining upbeat and optimistic. Jim is a focal point for most transactions making it all the way to completion and he very appreciative of your kind words on that front. All the best from the team here,
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bourne Estate Agents's Guildford office has 488 reviews across three platforms: 316 on Google, 75 on Facebook (across the whole business), 97 on Trustpilot (across the whole business).
Bourne Estate Agents Guildford is rated 4.5 out of 5 across all 488 reviews, and 4.5 out of 5 on Google from 316 reviews.
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Guildford won Trusted Agent; Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent.
Bourne Estate Agents Guildford, 5a Trinity Gate Epsom Road, Guildford, GU1 3JT.
