Bourne Estate Agents Guildford reviews

★★★★★ 5/5

Trustpilot

Bourne Estate Agents and Charlotte…

Bourne Estate Agents and Charlotte Foley were a pleasure to work with. They were very responsive and detailed on every matter.

Glenn · 26 April 2026

★★★★★ 5/5

Google

Great service from the team at Bourne, especially Jim Norman who helped us through the process once we had found our buyer. We will definitely recommend Bourne, and hope to use them again in the future.

Shaun · 15 December 2025

★★★★★ 5/5

Google

Agent Ms.Kathyrne Hopkins is very professional and she really helped me to secure a flat for my family. She provided me options and assisted me on what can be done so moving in to the property will be smooth. She answers my queries at her earliest convenience. Other members of the Bourne team also provided assistance in timely manner. Thank you so much for all you've done .God bless you with more clients in the future!

JORIE · 16 August 2024

★★★★★ 5/5

Google

Fantastic service. Very friendly staff and competitive prices. Thanks to Harry and Jim as well as Alex. Highly recommend. Thanks Bourne!

Carla · 9 April 2026

★★★★★ 5/5

Trustpilot

Thank you Charlotte!

Charlotte has been incredibly helpful and very efficient throughout. Having not rented in a very long time I was very unsure about the process and she has made it a smooth and stress free experience. Thank you!

Dario · 21 November 2025

★★★★★ 5/5

Trustpilot

Spoke to Michael Murray

Spoke to Michael Murray, very professional, dedicated to helping me and my family find the right place at the right price. Was glad for his call back and am very pleased with the result in the end.

A.Backerei · 12 November 2025

★★★★★ 5/5

Google

Despite not ending up with a Bourne property, I must appreciate and share how beautiful their customer care and communication is. I had Szymon who showed us 2 properties and kept in consistent communication despite my complicated and constantly changing situation. I could not thank him enough and wish to go with bourne again next time I move due to having such a positive experience with them.

Tatiana · 9 April 2026

★★★★★ 1/5

Trustpilot

This has genuinely been the worst…

This has genuinely been the worst experience I have ever had with any estate agent. Having been both a homeowner, a landlord and a tenant over the years, I have dealt with plenty of property professionals. I have never experienced a company that has caused this level of unnecessary stress, frustration and conflict.

Sophie · 18 July 2026

★★★★★ 5/5

Google

We are really happy with the rental process provided by Bourne Estate Agents. Kathryne is very helpful and reply our queries promptly. When we asked for updated video of the rental place, Kathryne kindly went to extra miles to take and send us an updated video. All the process was done through online including deposit payments as we were outside of UK at that time and everything went smoothly. We were able to secure to rent a nice place which met our requirements even before arriving to UK and was able to start moving in at the requested date after arrival. Thank you!

Sandy · 14 March 2024

★★★★★ 5/5

Google

Kathryne was a dream of an agent who assisted us as promptly and thoroughly as possible at every step. Her guidance and communication was pivotal to setting everything up while accommodating our time constraints. Whenever any questions arose she replied to us in no time and was incredibly helpful. First rate individual whom we are very thankful to.

Dylan · 5 February 2025

★★★★★ 5/5

Google

Renting a property in UK is not an easy task, especially if you try to do it remotely from abroad, as most agencies do not respond proactively or none at all. Bourne Estate Agents Guildford is different. Five-star service from start to finish; responsive, supportive, catering in details to customer's needs. Our agent is Ms. Kathryne Hopkins, she's a top person. Please keep up the good work. I would definitely recommend Bourne to others. Two thumbs up.

Zaw · 14 March 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing help from Michael…

Absolutely amazing help from Michael Murray and the team! He has been there every step of the way, and has been very supportive! Thank you all from me and my family.

Luis · 8 November 2025

★★★★★ 5/5

Trustpilot

Excellent service since Sarah…

Excellent service since Sarah Seten-Smith has been helping and dealing with my problems.

Christine · 9 April 2026

★★★★★ 5/5

Google

This has been my first experience of renting a property, Bourne Letting agents were fantastic, especially Elarose and Caitlin who answered all my questions and worries, with care and professionalism. Thank you

Laura · 16 October 2025

★★★★★ 5/5

Google

The most impressive sales team. A special thanks to Kris Gauson who helped me find and purchase my first property. He was truly exceptional. I was impressed with his level of knowledge about the market, so it was a no-brainer for me to work with him, since I was set on buying in this area, and I’m so thankful I did. Thank you KG!

Priya · 12 September 2024

★★★★★ 5/5

Trustpilot

Great experience letting my flat with Bourne

Had a great experience letting my flat. Mark Scoging found a new tenant within a day of visiting the flat and kept on top of the process with the new tenant moving in within 3 weeks. I'll use Bourne again.

Raymond · 23 August 2026

★★★★★ 5/5

Google

Hi, I wanted to share my experience with Bourne Estate Agents, specifically highlighting the commendable assistance I received from Amy and Kathryne during my recent move to Guildford. As a first-time renter, I had numerous questions and concerns, and both of them patiently put my mind to ease. Amy was instrumental in organizing the property viewing, ensuring it was a seamless process. Kathryne took over from there and handled all the necessary due process. She patiently guided me through the process, making sure everything was in order. I genuinely appreciate Amy's and Kathryne's expertise in their respective roles. Their teamwork ensured a smooth transition into my new place. I'd like to commend the entire team at Bourne Estate Agents for their commitment to customer service. They were always a call/ email away for all my big and small questions. If you're seeking a straightforward renting experience, I recommend considering them. I'm leaving a 5-star review for Bourne Estate Agents as a token of my appreciation for their service. Thank you, Amy and Kathryne, for your valuable assistance. Best regards, Khushi

Khushi · 16 October 2023

★★★★★ 5/5

Trustpilot

Excellent service from Bourne

I've worked with Bourne on both a property sale and a purchase, and I've been impressed with their service on both occasions. Communication has been excellent, they're always easy to reach, and everything has been handled in a professional and well-organised manner.

Dale · 21 July 2026

★★★★★ 4/5

Google

Amy has been in touch over the past few months to alert me when potential properties come to the market and she is such a friendly, efficient and professional Agent I am really impressed with her patience and persistence. I am quite fussy about my search and she is always helpful and kind, she replies to my emails within the hour and so far she has been notifying me promptly whenever a flat I might be interested in becomes available. I have dealt with several Estate Agents over the past year and I can certainly recognise professional, dedicated individuals when I come across them. I truly hope that I will be finally able to find the right place to move into and I will have to thank Amy for that!

Alessandra · 8 August 2023

★★★★★ 5/5

Google

Caitlin, David and the team at Bourne in Guildford were great from the start. They give a personal, comfortable and professional feel to the whole process and I had no problems - they were always there to answer any questions and provide any help. Nothing felt like a problem, even when I was being unorganised and at times useless! They guided me through it all very well. It was/is a great service with a competitive rate in comparison to other agents. It’s a 5 star from me and a massive thank you, would recommend the team to anyone!

Brandon · 13 June 2023

★★★★★ 5/5

Google

Bourne are no ordinary estate agents!! Over the course of 9 months they nursed us through 2 buyers, 3 sellers and several potential nervous breakdowns :0) in our attempt to relocate from Guildford to Chester. David and his team were always available via email or phone and advised and supported us through difficult decisions. It sounds cliched but they really did go above and beyond what is expected to get our sale over the line.....for example chasing solicitors further up the chain on their supposed day off. I cannot recommend the Bourne boys enough and will miss them once we move. Their rates are competitive too.

Samantha · 13 June 2023

★★★★★ 1/5

Facebook

NO STARS... AVOID AT ALL COSTS! Find a different property not managed by these unprofessionals. READ OUR EXPERIENCE BEFORE YOU USE THEIR SERVICES! GUILDFORD BRANCH - DEALING WITH AYAH HAYDER Searching for a property to rent, we came across BOURNE's listing. We moved into a house that over the period of two years of tenancy, required MULTIPLE tradesmen in and out of for counts of issues; we are not picky people, but paying £1650 a month in rent, for a 3 bed semi detached home, you'd think you would at least get a decent property, not a ruin with old carpets. It was clear that almost no work has been done to the house since it was last on the market, prior to us moving in, and was in a bad state. To the point when we moved out and done a DEEP CLEAN ourselves, the people that came out to check the property have stated multiple times throughout the end of tenancy report with 'Condition IMPROVED'. We would've gone elsewhere if we wasn't struck on time, rushing into this property, was the worst decision. From the beginning we requested new carpets, as they were so run down, to be told that they will only replace the carpets for us if we change them for new ones when we leave also... The whole tenancy, their management of the property was a disgrace. The issues that arised whilst renting the property, took crazy amounts of time and communication to get anything done or fixed. Now, being full of joy, thinking we're finally leaving this pigsty, what else can go wrong?... We finished moving the night before the keys had to be returned, we're respectful tenants, and the property has been IMPROVED over our course of tenancy... The report backs this up and there is no issues. We'd like our deposit returned... We are a small working family, all on very low wages, but definitely not the sort of people to expect high quality for little money, or expect a lot at all. I have been diagnosed with cancer early on this year, and we are struggling even more with me being out of work, leaving just the other 2 to cover all the bills. So since the property has improved since we have left? We had to expense on the whole move, and a deposit on the new property through LUCKILY a different agency, coming up to a WHOLE MONTH after the report has been made, there is STILL NO SIGN OF OUR DEPOSIT apart from being fobbed off over the phone by Ayah Hayder the so called 'Property Manager' when you honestly couldn't organize a rock to fall off a cliff... I'm not being difficult, just want what is rightfully ours! And which right now, as anyone else struggling for money, is VITAL for us to even have food on the table! But no, these jokers have been bouncing us around, saying they are waiting on the landlord to confirm and get quotes etc. QUOTES? For what? Then they mentioned 1 KEY missing. They emailed, last week saying £10.00 will be deducted from our deposit, asking whether we agree? Not even going to argue, and being given about 20 odd keys upon the move in, there could be a chance a key is missing, so we AGREED to deduct this... Now they're again messing us about, oh well we have up to 3 months... 3 MONTHS? Every property we have rented elsewhere, we had it back in a matter of DAYS! We have left the property BETTER than it was upon moving in. Where is the issue! You're all conmen that are all good at the talk, and setting the rules 'oh you have to do this in 5 working days' and 'Agree to this in 14 days' and all your BS! But the aftercare is NON EXISTANT! The experience and stress you are putting on us in unbelivable, I don't know how you sleep at night, fully knowing that there is a family that you have dealt with going without food or heating for the night in another property, getting letters to pay bills etc. WITH THE MONEY YOU'RE HOLDING BACK FROM US. You really are disgusting, the matters are going to be taken further and for the damage you have done to us by not dealing with this at all showing absolutelty no care for it, it's not about the money anymore, but for people to honestly FIND BETTER than an estate agent like you. I feel sorry for any tenants that are in properties under your disgusting management! YOU OWE US OVER £1800.00 which right now is more than necessary for us to be able to survive. SORT IT OUT!

Danka · 12 May 2023

★★★★★ 5/5

Trustpilot

Bourne made selling our house an easy easy process.

I think Bourne made selling our house an easy experience. We were given very valuable information at all of the right moments. Bourne were always very responsive when asked, and dealt with our problems efficiently, promptly and professionally. The protected us from ‘difficult’ buyers very smoothly!

John · 22 May 2026

★★★★★ 5/5

Trustpilot

Rental Property Manager

Bourne have been managing a rental property for the past two years and they have been excellent. Georgie and Caitlin have both been especially helpful and always quick to respond. Great communication. Highly recommend.

Mike · 2 August 2026