Bourne Estate Agents Guildford reviews

★★★★★ 5/5

Trustpilot

Complicated process with added…

Complicated process with added difficulties, but of all the people involved (vendors, solicitors, other agents, housing associations etc.) there were times that it seemed to us that Bourne were the only party that actually cared. Always chasing, always keeping us updated.

Joe · 3 June 2026

★★★★★ 5/5

Google

Thank you Kris and all the team at Bourne in Guildford for all your support and professionalism in facilitating our move. During what's normally a very stressful process, we felt supported and informed at all times which made for a very smooth sale. Couldn't have done it without you Kris, thank you.

Emily · 12 September 2024

★★★★★ 5/5

Google

I had the pleasure of speaking with Kris Gauson today - as a first time buyer it can really scary calling an agent to ask what might be ‘silly’ questions but Kris was the sweetest pea! He was very informative, professional and helpful. Would definitely recommend him and his team. Thanks Kris!

Phoebe · 12 September 2024

★★★★★ 5/5

Google

I have been extremely happy with the Lettings Team throughout the years. They have found tenants for my property several times and each time it’s been a very smooth process. They are very professional and helpful and I cannot praise them enough. Many thanks to David and his Team.

Neda · 15 September 2024

★★★★★ 5/5

Trustpilot

Five star company

I’m so glad I’ve chosen yet again well experienced this local estate agent. Staff are kind, patient, friendly and knowledgeable. Thanks them all

Ozzy · 5 September 2026

★★★★★ 5/5

Google

As first time buyers Bourne Estate Agent's Guildford made the process so much less stressful than I imagine it could have been and has been for most. Always friendly regardless of who it was we spoke to, constantly kept us updated at every stage and persistently chased seller when needed to push it over the line, which was hugely appreciated. When we come to sell some time in the future they will be our first consideration. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Zack · 13 June 2022

★★★★★ 5/5

Google

Excellent experience in all respects. My first buyer withdrew a week or two before exchange (not Bourne's fault, it's just that some buyers mess you about). But the Bourne team pulled out all the stops, and within 2 weeks (!) I had another buyer, in fact at somewhat higher price, so I was able to maintain my existing onwards offer, and this went through to completion. The Sales Progressor is the one who takes over once an offer has been accepted: in this case it was Jim Norman (no relation!), and he was enormously helpful and professional throughout. I had initially considered going with a cheaper online agent: but I'm very glad I went with Bourne, they earn their commission and some. Wholeheartedly recommend.

Guy · 13 June 2022

★★★★★ 5/5

Google

Excellent! After searching for a new place online for a few months, I decided to go see agents face to face. I walked in without an appointment - Jess came to my rescue and quickly found a lovely home for me. There were a few issues from the referencing house, but Jess was there the whole time guiding me and trying to find solutions. Every time I called in to Bourne all the staff were friendly and helpful. The after moving service has also been great. I highly recommend the Bourne Estate Agency, Guildford.

Keryn · 13 June 2022

★★★★★ 5/5

Google

We got our first house thanks to Bourne Estate Agents! Actually, just took the key from their office a few hours ago. :) They helped us a lot from the start. I am so grateful since I feel like they’re very sincere to help us get the house we wanted. They also sent us emails as soon as a property that ticked our list was going to be available on the market (location, number of rooms and the price we were willing to pay). Even if I haven’t met them yet, they all sounded so approachable and nice on the phone every time we speak with them. They are very trustworthy too! Upon seeing them today, we were greeted with their smiles and they have congratulated us along with a really nice box. We felt really special. They also referred us to an awesome mortgage advisor and helped the process go fast and smooth. Thank you for all your hard work guys! Special mention to David L. andJim N.! 🥳🥳🥳

Lera · 13 June 2022

★★★★★ 2/5

Trustpilot

Very disappointing experience with Bourne Estate Agents, Guildford branch

I am extremely disappointed with my experience dealing with the Guildford branch of Bourne Estate Agents, particularly regarding the return of my deposit.

Amz · 1 September 2026

★★★★★ 5/5

Trustpilot

The Team at the Bourne estate has been…

The Team at the Bourne estate has been good in terms of response and communication. Most especially, Jake Dumper and Frazer.

Rowland · 11 September 2026

★★★★★ 5/5

Google

Bournes have just handled my property sale for me. They have provided a totally professional service but are friendly and approachable. Tom has been an absolute dream, nothing has been too much trouble for him. Jim has also been on hand with some sound advice. The dream team. Would without doubt use them again and I highly recommend them if you are thinking of selling.

Tracy · 3 September 2023

★★★★★ 1/5

Google

I have a flat with them they failed to let. When I asked for another agent to join them in getting it let they told that I was tied in for 12 weeks! I feel duped because they never told me this but burried it in small print and its the …

Matthew · 16 January 2026

★★★★★ 1/5

Facebook

We are disappointed from the service received, as after moving in we find out that the heating and the electric shower were not checked and they are not working properly, and the shower needs replacement. Very unpleasant to move in and not being able to have a shower. We found also mold around the windows and doors, and washing machine to clean deeply. Not to mention how dirty the flat was left. Luckily, the landlord welcomed us in a nice way, with some effort to clean around for us. Another thing we would mention is the fact we communicated with few agents, almost every step from the application process was completed by a different person and we were waiting until the very last day before the moving day to receive a contract and make a payment, keeping us worried if everything goes alright. This is quite stressful, considering the fact you have to move out from another flat, but have not confirmed exactly when you’ll be able physically to relocate. Overall, I would recommend to the agency detailed checks in properties before moving in, and transparency about all details, and detailed viewing if possible for the potential tenants, to avoid disappointments. Considering individual agents’s service, Sam was very helpful and nice to us. We met him in the office and we can say he did his job great.

Dess · 31 January 2022

★★★★★ 5/5

Google

Had a fantastic experience with Bourne Estate Agents! Chris was incredibly helpful throughout the buying process, always keeping me updated and answering my questions promptly. His professionalism and manner made everything so much smoother. Highly recommend!

Rhys · 30 January 2025

★★★★★ 5/5

Trustpilot

Excellent service

My house sale proved to be tricky but I’m delighted to say that I received excellent support and service from personnel at Bourne Estate Agents.

Mrs · 25 July 2026

★★★★★ 1/5

Facebook

We would not recommend Bourne Estate agents for rentals. We have been badly let down by this company after we paid 6 months rent in advance. The day that we were supposed to collect the keys we met with an independent inventory company at the property. The property was still dirty, loos were filthy, dust everywhere and a ladder fell onto my husbands head that was broken inside the loft. There was no main key for the front door, broken glass outside, items agreed had not been done, carpet moths in one carpet and a terrible smell of damp/cigarette smoke which concerned us as our son has asthma. No deep clean had occurred and despite asking for proof of this (we had been told a deep clean had been carried out) nothing was ever presented. The inventory agent advised that it was not acceptable and would require some work to be carried out. We requested a delay in the contract by a week or so in order to have these items rectified so that we could move into a clean and safe house. 24 hours later the landlord terminated our contract, which we could have fought but felt we were better off stepping away from the this property. There was zero communication from the agents as to why, no apology. This was a property that was being rented for £4000 a month. We are appalled at the lack of consideration given towards tenants. Fortunately we did not need to leave our sold house but this could have been a terrible situation if we had been completing on the same day.

Lexi · 26 June 2021

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Exceptional Living Experience at Bourne Estate! I have been thoroughly impressed with my experience at Bourne Estate. From the moment I moved in, I was welcomed into a well-maintained, secure, and beautifully designed community. The location is fantastic, offering easy access to transport links, shops, and green spaces, making it an ideal place to live. The management team is professional and responsive, always ensuring that any concerns are addressed promptly. The building itself is kept in excellent condition, with clean communal areas and a safe, friendly atmosphere. The neighbors are courteous, adding to the overall sense of community. If you're looking for a place that combines comfort, convenience, and top-notch service, Bourne Estate is a perfect choice. Highly recommended! 🌟

Anshul · 5 February 2025

★★★★★ 1/5

Google

AVOID AT ALL COSTS! For background context I have multiple illnesses that cause me excruciating pain and mobility issues, I am a vulnerable person during this current time. Lockdown happened and my health issues got worse as a result of the stress of uni and the poor behaviour of my housemates breaking the law and having parties in the property. There is a high amount of damp and mould in the property which is a health risk in itself. I removed myself from the property so that I am safe and my debilitating health issues can be managed in a safe environment. When informing the landlord and estate agent of this not only did the landlord handle the situation in a very unprofessional manner, I have been left with the task of finding someone to replace me in the property, during a pandemic! Also with 0 help from the estate agent or the landlord and still having to pay the outrageous rent price for somewhere I am not able to live in. I have to work a full time job whilst suffering agonising pain from my health issues to afford this property. Which is having a detrimental effect on my health and mental health. Even after informing the landlord about this issue he didn’t seem to care. Only cares that the rent is paid and no degree of care for the tenants. Once my tenancy finally ends I will never use this estate agent in the future, I cannot trust their treatment of tenants. I implore everyone to avoid.NegativeQuality, Professionalism, Value

Imogen · 13 June 2021

★★★★★ 5/5

Google

Very professional and helpful I would like to thank Lucy who showed us the property she was very professional and helpful she answered all our questions and directed us in the right direction. Jess was very helpful and responsive with all our queries, she went with us to the property and wrote down all the things we wanted done to the flat and made sure the landlord is aware of all the issues we wanted done before we move in. I recommend Bourne agency guildford if you are planning on finding a property.PositiveResponsiveness, Professionalism

Saher · 13 June 2021

★★★★★ 1/5

Google

I must express my extreme dissatisfaction with the support and management provided by Bourne. As tenants, we were transferred from a different agency, only to find Bourne woefully inadequate in meeting even the most basic needs. For instance, we have been waiting for over three months for a damaged wall, a delay exacerbated by a previous leak. It seems we must constantly chase them for actions they should be proactively managing. When confronted about their delays, they are nothing short of deceptive. This lack of transparency is appalling. Their professionalism is severely lacking. I would strongly advise against renting from Bourne, as they will undoubtedly make your life difficult.

Olga · 25 January 2025

★★★★★ 1/5

Google

We rented a place from Bourne in December of 2023. All reference checks passed and rent paid on time every time with no issue all the way to the end of the contract. We would often be sent multiple emails about inspections and visits but again had no issue and they did not raise any issues also. At the end of the contract we were moving away. Again, multiple requests for viewings a few with less than 24 hours notice were sent our way. We did not cause trouble and allowed these. We left on the 14th of December 2024. To this day, they have been repeatedly ignoring our requests for the deposit to be returned (now over a month), when we were compliant. Instead, they were quick to carry out the exit inventory and class many surfaces as dirty and untidy, saying that deductions would be made. I sent them photos taken on the first day of check-in(also in the first inventory check) of the absolutely filthy appliances and surfaces that they left. A few photos attached and I even told Bourne I could show them the metadata so they can see when the photos were taken-they did not respond. They could not claim it from anyone else and now want to claim it from us, even though we had even left them in a better condition. I raised those points with Georgie and Jessica and also told them if they tried to help, I would not have to reach out here. It’s been a whole working week and no response at all, nor have they substantiated on any deductions. I would not go for them again. They expect you to jump through hoops for them and then choose not to carry out their own responsibility. If you want to go through this trouble to get your deposit back and have to clean after other tenants’ mess and then pay for it as well, go with them. Currently in the process of contacting the Deposits Agency for the dispute process.

Stiven · 22 January 2025

★★★★★ 1/5

Google

Rented a place through Bourne for a year and the house was given to us with cobwebs around, crumbs in the fridge, unwiped cabinets with some nasty non-slip silicon lining at the bottom, and a very mould-prone storage room (all stated in the check-in report). We never really complained about these things and then at the end when we moved out they raised all the existing issues with us and are still trying to deduct it all from our deposits. Additionally, we have repeatedly requested updates on the return of the deposits only to get ignored every time. It has already been over a month and we haven’t heard back from the landlord or the agents. I do not recommend at all. Stay away and save yourself the trouble.

Kevin · 19 January 2025

★★★★★ 5/5

Trustpilot

Blooming Marvellous!

Adrian from Bourne Estate Agents was very relaxed in his initial sales approach, never applying any undue pressure. His unique insight shone through when he suggested subtle adjustments to enhance the appeal of our home, something none of the other agents even considered.Jo effortlessly conveyed the details of the parking covenant to potential buyers. This was a great relief, as our previous agents' struggles to understand and communicate it effectively.Bourne's proactive approach, including the creation of drone footage and responsive promotion, injected fresh interest into our property, which had languished on the market for six months with other agents.Incredibly, our home sold within just three weeks, with an exchange completed in twelve. Throughout the process, Bourne, especially Rebecca, provided unwavering support. I often joked that Rebecca became my weekly therapist during moments of stress, as she was always there to reassure and guide us.When issues arose with the buyer's agent, Bourne went above and beyond to ensure the chain remained intact, exceeding their contractual obligations in the process.In contrast, the service provided by other agents fell far short. One agency had unreliable weekend staff who couldn't get the details right, while another was downright arrogant and dismissive.Looking back, we regret not choosing Bourne from the start. Their exceptional service, particularly Rebecca's caring and empathetic approach, deserves special recognition. We can't thank them enough for making the selling process a breeze.

Alice · 4 May 2024