Trusted Agent profile · Gerrards Cross · Buckinghamshire
Verified
★★★★★
952 reviews across 4 platforms
32 Packhorse Road, Gerrards Cross, Buckinghamshire, SL9 7DE
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Gerrards Cross, Buckinghamshire, at 32 Packhorse Road, is rated 4.5 out of 5 across 952 reviews on four platforms, including 646 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
646
Reviews on Google
This office
229
Reviews on Facebook
Business-wide
13
Reviews on The Trusted Agent
This office
64
Reviews on Trustpilot
Business-wide
Send The Frost Partnership Gerrards Cross a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
it took nearly to years to sell our property and in a difficult market many people were involved but particularly Matthew and Lizzie. They stuck with us, gave ...Read all 5 from sellers
We found our experience with the Frost Partnership was thoroughly positive. The only estate agents where we felt we were being treated with honesty and respect ...Read all 2 from buyers
Our Gerrards Cross office covers: Gerrards Cross, Fulmer, Iver, Iver Heath, Stoke Poges, Denham, Hedgerley, Farnham Common, Farnham Royal, Wexham.
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Gerrards Cross office, from every platform, shown as written. First names only.
5/5
GoogleThank you to both Luke Ingram and Caroline Scott at Frost Partnership Gerrards Cross for securing our new rental home in a very short space of time, would recommend.
Hi Gail, Thank you. That's fantastic to read; we're so pleased the Gerrards Cross Lettings team secured your new rental home so quickly and that you would recommend … More
5/5
Facebookthe speed of response, the pleasant staff made dealing with Frost a great experience. Tracey fully understood my objectives and I could not be happier with the outcome.
Hi Maoliosa, Thank you so much for taking the time to write a recommendation. We are delighted to read that a proactive and speedy property service from a friendly team gave you a great property experience. We will pass your comments on to all concerned. Best wishes from all at The Frost Partnership Estat Agents
5/5
FacebookExcellent service from beginning to end. Always helpful and realistic with advice, and lots of support along the way.
Hi Melinda, Thank you for taking the time to write this lovely recommendation! We're delighted to read that you've received excellent customer service and support. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotWORST EXPERIENCE IN MY LIFE THEY HAVE…
WORST EXPERIENCE IN MY LIFE THEY HAVE MADE MY LIFE HELL!!!!! THEY ARE VERY RUDE SPECIALLY POOJA SHAH!!! I wouldn’t recommend them even 1% try to get another agency that cares for you they made me clean the house professionally for 200£? I mean I lived there paid rent of course I it LOOKS USED?!?! They have taken money from my deposit?
1/5
TrustpilotThey will send people in to your…
They will send people in to your accommodation with no regard for “The tenants right to peaceful enjoyment of property” or whatever the ONLY thing they really have to oblige the tenant. Twice I returned home to discover the premises had been entered unlawfully by agents of theirs. ALL their employees are of the “go f yourself” disposition. Rude, impolite, arrogant and incompetent.
5/5
GoogleFantastic company that are really responsive and brilliant to work with!
5/5
GoogleExcellent professional service from the initial valuation by Warren, the marketing information by Marcus and sales negotiation and progression of sale by Lynne. I would highly recommend using Fine and Country again.
5/5
GoogleReally happy with the service from Matthew and everyone at Frost at Gerrard's Cross. They sold my property within 24 hours and they have been a pleasure to deal with throughout the whole process.
Hi Vince, That's great to read; we're so pleased that Matthew and the Gerrards Cross team achieved such a quick sale for your property and were a pleasure to deal with. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleThis is by far the best lettings agency I have ever had dealings with: smooth, swift and highly professional service. They have subcontracted some of the activities to companies who also do not compromise with the quality of their …
Hi Pavlina, Many thanks for taking the time to write this glowing review for the Gerrards Cross Lettings team. We are delighted to read that they have provided you with a … More
5/5
The Trusted AgentExcellent, Friendly and Professional Service from Frosts. Highly Recommended.
Matthew Craft from Frosts has helped me sell my mother's house on behalf of her estate. Considering I live more than 200 miles away, he has had to go above and beyond in managing some of the day to day issues regarding the sale and his unfailing good humour and professionalism has made this a painless process from my point of view. I highly recommend using this agency for selling a property. Many thanks!
5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
1/5
TrustpilotBe careful with these people
Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. A deposit should not be there to fix existing maintenance issues.
5/5
GoogleExcellent communication. Quick and informative responses and lovely staff. Made moving a lot less stressful than it might otherwise have been. Professional from start to finish.
Hi Shereen, That's great to read; we're so pleased the Gerrards Cross team were professional from start to finish and made moving a lot less stressful. Best wishes from all at The Frost Partnership Estate Agents.
5/5
GoogleFantastic efficient service, we were kept informed at every step of the process. Would highly recommend.
Thank you Mark, we can't wait to look after you on your next BTL again :)
1/5
TrustpilotAvoid at all costs
Avoid at all costs. I have rented a flat from them for 2 years, it has been 2 months since I have done the check-out and they still haven't refunded my deposit. Plus, they have tried to find the tiniest details to hold money from my deposit... their excuse to charge me £90 cleaning fee is a discoloured sealant in the bathroom.
5/5
GoogleGreat experience working with Frost on the sale of my flat, they secured a great price and were efficient and helpful throughout the whole process.
Hi William, Thank you. That's fantastic to read; we're so pleased the Gerrards Cross Sales team secured a great price and were efficient and helpful throughout. We will … More
5/5
FacebookOur thanks go to Ben Levi of the Chalfont branch for his professionalism, efficiency and high level of communication. We always knew where we stood in the process and he dealt with our questions with unfailing politeness. Thank you.
HI Sandra, Thank you so much for taking the time to write this glowing review for Ben. We're delighted to hear that he provided you with an excellent level of customer service and professionalism. We will pass your comments on to both Ben and our senior management team. Best wishes from all at The Frost Partnership
5/5
GoogleExcellent. Great, friendly service and reasonable prices too.
5/5
TrustpilotPurchasing a flat
I couldn't be more pleased with my experience with the Frost Partnership. My main contacts were Lee and Alison and they were both extremely responsive, helpful and professional throughout the purchase of my flat. I was particularly impressed with how quickly they responded each time I needed information or documents. They've been such a pleasure to work with.
5/5
GoogleWe deal with a lot of estate agents with mixed results. The people I spoke to at the Gerrards Cross branch have all been friendly, helpful and easy to work with.
Hi, Many thanks for taking the time to write this 5* recommendation for our Gerrards Cross team. … More
5/5
GoogleSuper efficient service. Very helpful 100% recommendation
5/5
GooglePleasure to deal with and great service.
1/5
GoogleBooked an appointment they never turned up.If I could give a minus I would.
We are ever so sorry but this appointment is not in our diary as explained on the telephone when you called. We did endeavour to put another appointment in the diary but you refused. I am sorry we couldn't help at this time.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
5 reviews from sellers, rated 5.0 out of 5 on average. For example, Peter wrote: "it took nearly to years to sell our property and in a difficult market many people were involved but particularly Matthew and Lizzie. They stuck with us, gave ..."
Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Feltham won Platinum; The Frost Partnership, Ashford won Gold; The Frost Partnership, Burnham won Gold; The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.
Send The Frost Partnership Gerrards Cross a message.
