Every review we hold for the Gerrards Cross office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLandlords Beware
Landlords Beware! This letting agent is terrible. They will match other estate agents lettings fees at 5-7% 'let only' fee but will then add additional charges such as 'tenancy agreement fee' of £456 as well as trying to add on other fees without your permission such as £30 for registering the deposit (which I did not ask them to do). In addition, they will charge 3% renewal fee as well as a £90 'memorandum of agreement fee' if the tenant stays on. I have worked with other estate agents who charge no renewal fee as there is no further work they have done (but may charge a small fee of about £30-40 for a renewal of contract).
For a flat with a rental income of £1100, they charged me an additional £486 compared to other estate agents in the area who do not charge these additional fees. I regret my decision to give them my business and will never do so again. My advice would be to go to any other letting agent.
Unsatisfied · 26 January 2021
★★★★★ 5/5
GoogleAmazing, professional service!! Sonia especially went above and beyond all expectations. Her meticulous attention to detail and ability to anticipate pitfalls helped in reaching completion in 2 months. Thankyou!!
Anu · 22 June 2023
Agent replied
Thank you so much for taking the time to write this 5 star review for Sonia and our Gerrards Cross team. We're so pleased to hear that you received amazing, professional service. We will pass your comments on to her and to our senior … More
★★★★★ 5/5
GoogleWe recently completed a sale of our property through Frosts of Gerrards Cross. This was undertaken by Lizzie Walsh of whom we cannot speak highly enough. She worked so tirelessly to achieve our sale and really did go above and beyond for us …
Karin · 4 October 2021
Agent replied
Hi Karin,
Many thanks for taking the time to write this super review for Lizzie from our Gerrards Cross team. … More
★★★★★ 5/5
GoogleBrilliant, Professional Service From Matthew Dean & his team could not rate this company high enough for the anyone wishing to sell their property with an Amazing Estate Agent !!!! Ten out of Ten for Excellent Customer Service, !!!!!
Anthony · 23 June 2022
Agent replied · 23 June 2026
Thank you Anthony for your very generous 5 star review, the team is thrilled that you're happy with our service. Please don't hesitate to contact us again in the future if needs be. All the best.
★★★★★ 5/5
GoogleFantastic service by Matthew and the Team at Frost GX! Excellent service and communications from initial viewing through to completion. Very courteous, accommodating and professional. This is the second property we have bought through Frost GX. Faultless! Thank you!
Vijay · 22 June 2022
Agent replied
Thank you so much for taking the time to write this fantastic 5* review for our Gerrards Cross Sales team. We are delighted to read that you received excellent service and communications from initial viewing through to completion. We will … More
★★★★★ 5/5
FacebookEloise was very accommodating and professional. She arranged convenient viewings and kept me up to date with all progress. I was very impressed and would certainly recommend to others.
Michelle · 7 July 2021
★★★★★ 5/5
GoogleI had a great experience from start to finish. With a buyer found within the first 5 days I couldn't have been happier. Great communication throughout and guidance on solicitor related paperwork. I would highly recommend using Leapfrog.
Stephen · 13 July 2022
Agent replied · 13 July 2026
We loved selling both your houses ! Thank you so much for your very kind review, it means a great deal to our small business. Wishing you all the best.
★★★★★ 5/5
GoogleI cannot recommend The Frost Partnership more. We sold with the GX branch and they were wonderful. They kept us up to date with all information, checked in with us regularly, and worked tirelessly to ensure we both sold our home seamlessly …
Sophie · 4 October 2021
Agent replied
Hi Sophie,
Many thanks for taking the time to write this lovely review for our Gerrards Cross team. … More
★★★★★ 5/5
GoogleI settled on Frost's to sell my mother's house after much research. In the end I felt that the choice was obvious, Frost's being very long established in the area, having a network of offices across the region, and experienced staff who …
Michael · 4 October 2021
Agent replied
Hi Michael,
Thank you. That's fantastic to read; we're so pleased the Gerrards Cross team provided you with a great service throughout, especially Jackie, Lizzie and … More
★★★★★ 1/5
GoogleStay clear of this estate agent. Dodgy dealings throughout the entire process. Refused to price property according to market expectations, refused reasonable offers without consulting and now i am left with a property that i am unable to sell for a reasonable price.
Harry · 29 June 2024
★★★★★ 5/5
GoogleGreat service from start to finish, thank you all very much.
Camera · 22 June 2024
Agent replied · 26 August 2024
Thank you so much for taking the time to write this 5* review for our Gerrards Cross team. We are delighted to hear your feedback. We will pass your comments on to the team and to our senior management team. … More
★★★★★ 5/5
TrustpilotMy views as a Landlord
I am a Landlord and Frost manage my property. Danielle in particular is efficient and communications effectively with my tenants and also me to ensure we are proactive in sorting out any issues.
Alison · 29 November 2024
★★★★★ 5/5
FacebookExtremely professional, let my property for years with the same tenants. Highly recommended for letting and selling property . I bought the house from them and let through them . All sales negotiators and letting negotiators highly experienced professionals .
Gurpreet · 19 January 2022
Agent replied · 3 May 2023
Hi Gurpreet,
Thank you for taking the time to write this glowing recommendation.
We are delighted that you have always received an extremely professional property and letting service from our teams.
Thank you for continuing to work with us and we look forward to assisting you again in the future.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleI have been very happy with the relationship that I had with my Estate Agent. She would keep in touch with me regularly to keep me informed on the progress of the sale, and was always understanding and helpful when I phoned her.
Ann · 22 June 2021
Agent replied
Many thanks for leaving this 5* review for the Gerrards Cross office.
We are very pleased to hear that you were kept informed and that our colleague was understanding and helpful. … More
★★★★★ 5/5
GoogleFrom the first initial meeting with Frost our hearts were set on another apartment which unfortunately fell through however Caroline has managed to turn things around & went above and beyond to secure us an even better apartment which we …
Shabana · 4 October 2021
Agent replied
We take all feedback seriously and would like to look into this for you.
Please email your contact information to marketing@frostweb.co.uk and a manager will contact you to discuss.
Kind regards
★★★★★ 5/5
GoogleA Stellar Performance!
I have to say that I was utterly impressed by the professionalism of the team at Frost Partnership. …
Richard · 4 October 2023
Agent replied
Thank you so much for leaving this incredible 5* review for our Gerrards Cross Sales team and especially for Sonia and Matthew. We are delighted to hear that you were utterly impressed by the professionalism of the team there. We will pass … More
★★★★★ 5/5
GoogleGood advice when considering offers. kept me well-informed throughout.
Robert · 22 June 2024
Agent replied · 11 January 2025
Hi Robert - Thank you so much for taking the time to write this 5* review for our Gerrards Cross team. We are delighted to hear your feedback. We will pass your comments on to the team and to our senior management team. … More
★★★★★ 5/5
The Trusted AgentMy Happy New Home
This is by far the best lettings agency I have ever had dealings with: smooth, swift and highly professional service. They have subcontracted some of the activities to companies who also do not compromise with the quality of their service. Moving a home is stressful experience, and in my case there was an added stress due to issues with my previous landlord, the lettings team at Frost Gerrards Cross dealt with everything very smoothly. I cannot recommend them enough and if need arises in the future, I would continue to use their services whenever possible.
Pavlina · 6 August 2019
★★★★★ 1/5
GoogleWanted to charge £100 just to value the house! Hanging the charges in nice and early! why use them when others will do it for free?
Helen · 20 May 2023
Agent replied · 20 May 2026
Helen we only charge for valuations in writing if the house is not coming to market like other agents. We can’t value for free if you aren’t selling unfortunately.
★★★★★ 5/5
GoogleExcellent sales team, thoroughly recommended. They kept us informed all the way over the 9 months since an offer was accepted. And constantly kept pushing the sales chain along to keep things together. It is the best experience I've had …
Malcolm · 10 June 2024
★★★★★ 5/5
GoogleThe team were very supportive during this difficult time, their knowledge and experience was crucial for managing the chain and the circumstances driven by Covid. We found everyone very approachable, friendly and helpful. A big thank you to all the team.
Judy · 22 June 2021
Agent replied
Hi Judy,
Many thanks for taking the time to write this 5 * review for our Gerrards Cross team. … More
★★★★★ 1/5
GoogleI was really disappointed in the Lettings agent, she said she would speak to the landlord about our offer and some questions we had. Unfortunately she never called or emailed back. We called a few times over two days but she never took our call or returned it. I found this really unprofessional on her part.
L · 22 June 2023
★★★★★ 5/5
GoogleExcellent service from Yankie, any queries and dealt with efficiently. Great, simple, straight forward service. Highly recommend.
Northwood · 15 May 2025
★★★★★ 5/5
GoogleThe services were great..
Enock · 17 August 2024
Agent replied · 17 August 2026
Thank you, Enock. We’re pleased to hear you were happy with the service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
