Every review we hold for the Gerrards Cross office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTo any one wishing to let through this company I would really consider thinking twice as when we first moved in all seemed ok but then things started to full apart and that’s when it all became no boiler for at least two months
Electrics getting wet to to a roof leak which was left months and we lost belongs and mr Jones literally said to me well you don’t need that room , even no we pay for it.
Then the extractor fans never worked so then the water started coming through then and been months sorting that out been a fight after a fight. The fire brigade has to turn of lights etc and fuse box to stop and issue as the kitchen one did smoulder have proff and reports..
Stuart · 12 June 2022
Agent replied · 12 June 2026
Dear Mr Moore, thank you for your review of W.H Horsley & Co Ltd T/A Ewemove Cheltenham & Bishops Cleeve. The landlord and owner of the property is fully aware of the reported maintenance issues which have all been fixed according to our records.
If you are disputing that the reported repairs have not been completed then please contact your managing agent for an update.
★★★★★ 5/5
GoogleSelling my mother's house we had an excellent experience. All the staff we came into contact with were friendly and helpful. We were kept well informed throughout the process. I would recommend Frost's to anyone.
Simon · 24 March 2025
Agent replied · 9 November 2024
Many thanks for writing this fantastic 5 star Google review for our Gerrards Cross Sales office. It was a pleasure to hear that you were kept well informed throughout the process and that you would recommend Frosts to anyone. We will pass … More
★★★★★ 1/5
FacebookI was disgusting to have been calling the estate agents for days on end & find out it was all a waste of time! There is currently 2 adults and our baby living in a 1 bed private rent property. 1 additional adult will be living with us as soon as we find a 3bed house. I spoke to many people who took my details and explained that if we failed the credit check that we would need a guarantor. We found a reliable guarantor whom owns their own property, has worked all their life & is still working now. On day 5, I was told that I needed to find a "more lenient" estate agent as there would be nothing they could do for us. The reasons were;
I am on maternity leave (yet I was in full tome employment and I will be going back to work!)
That the additional person isn't 'blood family', although he has been like a brother to my fiancé for 15years!
My guarantor doesn't earn £52,000 a year!! Even tho the rent was only £1300 p/m
And also, because my partner has debts from his teenage years which he has cleared one, and is currently paying back the rest of them!
Disgusted that we have been penalised by an estate agent like this and I will not be recommending you to anyone! I do not claim anything what so ever and we always pay rent and bills!! Yet a reference from our current landlady, to clarify that, wouldn't be sufficent.
Personally, this is a 'snobby' establishment & obviously we are too common for you!
Disgusted!!
Charlotte · 31 March 2016
★★★★★ 5/5
GoogleMs. Julie Hopkins has been most helpful & professional in her dealings with me. She has explained everything very clearly & has a very warm & friendly approach making this transaction less daunting. Thank you for all your help & advice Julie.
Moira · 23 June 2020
Agent replied · 23 June 2026
Thank you Moira, we’re delighted you were pleased with our service.
★★★★★ 5/5
Google100% recommended. We had a valuation from a company with no real local knowledge and we were extremely underwhelmed by the valuation from them (less than we paid 14 years ago). Called Leapfrog who came out very quickly, appreciated the property and what we’d done to it. Sold within about six weeks for £15k more than the other company’s top valuation. The ladies know the local market and gave us first class advice and service…I can’t thank them enough.x
Wayne · 13 July 2022
Agent replied · 13 July 2026
Thank you so much for your very kind review, it means a great deal to our small business. Wishing you all the best.
★★★★★ 5/5
GoogleWe had a fantastic experience with the Frosts office in Gerrards Cross in relation to our recent purchase. The team were professional throughout and worked tirelessly to hold together a tricky chain.
Joe · 24 April 2025
Agent replied · 24 March 2026
Hi Joe - Many many thanks for writing this fantastic 5 star Google review for our Gerrards Cross Sales team. It was great to hear that you had a fantastic experience with them. We will pass your comments on to them and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleA wonderful experience dealing with the team (special mention to Lizzie) throughout our home buying process. Always on time, and always great communication between all parties. I would highly recommend the Frost Partnership for your property requirements.
Shankar · 3 July 2021
Agent replied
Thank you so much for your 5* review. That's great to read; we're so pleased the Gerrards Cross team provided you with a wonderful experience throughout the home buying process, especially Lizzie. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleIn all the times we have moved, we have never been so well looked after as we were by Lucy at Sawyers. She was with us every step of the way, even through the tricky bits and we always felt well communicated with. We would not hesitate to …
Pc · 17 August 2024
Agent replied · 17 August 2026
Thank you for your kind words. We’re so pleased to hear Lucy’s support and communication made such a positive difference throughout your move, even during the more challenging moments.
★★★★★ 5/5
GoogleAs a decorating contractor I was provided with some work by Luke Ingram.
Luke was extremely professional, efficient and made getting the work complete easy for me. …
Joe · 4 October 2022
Agent replied
Many thanks for leaving this 5* review for our Gerrards Cross Lettings team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleHad a fantastic experience renting as a tenant with Zest - they are super organised, and attentive without being intrusive! No issues at all, would highly recommend
Isabella · 11 April 2026
★★★★★ 5/5
GoogleThe team at Frost at Gerrards Cross were incredible, they stuck with us through a long and difficult process. We would thoroughly recommend their service which completely met our needs
Helgar · 22 June 2022
Agent replied
Many thanks for leaving this 5* review for the Gerrards Cross team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookWe have just bought our first home with Frost in Gerrards Cross and could not have asked for a better experience! Sonia managed our purchase and was always at the other end of the phone to answer any questions we had. Her constant enthusiasm kept us going through the inevitable bumps in the road and, even when she wasn’t available, the whole team seamlessly took the reigns and kept us up to date on our progress. They guided us through the whole process and we are delighted to finally own our own home.
Amy · 28 February 2022
Agent replied · 3 May 2023
Hi Amy
Thank you so much for taking the time to write this super review for Sonia and the Gerrards Cross team. We are delighted to read that they provided you with such an enthusiastic and professional property service throughout your first property purchase.
We will pass your comments on to all involved.
Wishing you every happiness in your new home from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleGreat customer service from Lheyton friendly, helpful and informative would recommend to anyone.
Harry · 12 July 2026
★★★★★ 5/5
GoogleFrosts were a great partner in helping to sell our house. The whole team was very good but Matthew worked very hard and went the extra mile to help us when we lost our buyer.
DavidAlanStanley · 22 June 2021
Agent replied
Many thanks for taking the time to write this 5* review for our Gerrards Cross Sales team. We are delighted to read that Matthew went the extra mile for you when you lost your buyer. We will pass your comments on to him and to our senior … More
★★★★★ 5/5
GoogleGreat experience working with Tia at RMJ she was very professional and was able to answer all our questions.
Chantelle · 29 May 2026
★★★★★ 4/5
GoogleThank you so much for supporting my mother in tricky process of moving from our family home of many years to a smaller property in central Gerrards Cross. Lizzie in particular went above and beyond at every stage of the process and was …
Caroline · 4 October 2024
Agent replied · 26 August 2024
Many thanks for taking the time to review our Gerrards Cross team. We take all our reviews very seriously and strive to achieve 5 stars, was there anything our team could have done to improve your rating? … More
★★★★★ 5/5
GoogleA wonderful team of estate agents! Everyone I dealt with was so pleasant and helpful and calm.
The purchase went through quickly and smoothly.
Thank you so much, Zest.
Anne · 11 March 2026
★★★★★ 5/5
GoogleMatthew and his Team were extremely helpful when selling my late Mother’s flat. They kept me fully informed at all times.
Susan · 24 July 2025
Agent replied · 24 March 2026
Thank you so much for posting this 5 star Google review for Matthew and our Gerrards Cross Sales team. We are so pleased to hear that they were extremely helpful and kept you fully informed at all times. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
Googleamazing service from FBM, Rebecca and Lheyton have delivered and more!
Sebastian · 20 July 2026
★★★★★ 5/5
GoogleBuying and selling a house can often be a stressful experience but when you have the team from Frost on your side it makes it a lot easier. From the initial valuation appraisal right through to completion, they proved to be extremely …
Kathy · 4 October 2024
Agent replied · 26 August 2024
Hi Kathy - Thank you so much for taking the time to write this superb 5* Google review for our Gerrards Cross Sales team and especially Sonia and Richard. We are delighted to hear that from the initial valuation through to completion, they … More
★★★★★ 5/5
FacebookWe sold our house through the Gerrards Cross office of Frost partnership where Matthew and his team were absolutely excellent. They are very friendly, efficient and helpful. The best estate agents I have ever used.
Steven · 24 March 2021
Agent replied · 3 May 2023
Hi Steven,
Many thanks for taking the time to write this recommendation for our Gerrards Cross team. We are delighted to read that they provided you with an excellent property service and are the best estate agents you have ever used.
We will pass your comments on to all involved.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleRoland and team were very helpful indeed and went above and beyond helping us find a rental
Craig · 22 June 2023
Agent replied · 19 April 2023
Thank you so much for this amazing 5 star review for Roland from our Gerrards Cross Lettings team. We are pleased to hear that the team were very helpful and went above and beyond to help you find a rental. We will pass your comments on to … More
★★★★★ 5/5
FacebookFrost sold my mums home so quickly and achieved a very good price, they were all so professional, friendly and approachable about all our questions especially Gemma the manager, highly recommended
Sara · 16 November 2021
Agent replied · 3 May 2023
Hi Sara,
Many thanks for taking the time to write this super recommendation for Gemma and the team. We are delighted to read that they worked hard to sell your mum's home and that they provided you with a professional and effective property service.
We will pass your comments on.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWhen dealing with Leapfrog I felt that my questions(which were many) were expertly handled and I always felt welcomed when talking to the team there.
Excellent team and extremely helpful.
Mark · 13 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
