5/5
GoogleWe have been using Yankie and his team for a long while now and we are so impressed with how efficient and accommodating they are with showing us different samples that we request! Keep smiling! ☺️
Trusted Agent profile · Gerrards Cross · Buckinghamshire
Verified
The Frost Partnership Gerrards Cross reviews
★★★★★
952 reviews across 4 platforms
32 Packhorse Road, Gerrards Cross, Buckinghamshire, SL9 7DE
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Gerrards Cross, Buckinghamshire, at 32 Packhorse Road, is rated 4.5 out of 5 across 952 reviews on four platforms, including 646 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
646
Reviews on Google
This office
229
Reviews on Facebook
Business-wide
13
Reviews on The Trusted Agent
This office
64
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
it took nearly to years to sell our property and in a difficult market many people were involved but particularly Matthew and Lizzie. They stuck with us, gave ...Read all 5 from sellers
Buyers2 reviews
We found our experience with the Frost Partnership was thoroughly positive. The only estate agents where we felt we were being treated with honesty and respect ...Read all 2 from buyers
About The Frost Partnership Gerrards Cross
Our Gerrards Cross office covers: Gerrards Cross, Fulmer, Iver, Iver Heath, Stoke Poges, Denham, Hedgerley, Farnham Common, Farnham Royal, Wexham.
Awards
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Gerrards Cross office, from every platform, shown as written. First names only.
Google5/5
FacebookLaura from The Frost Partnership was very professional from the initial meeting through to the conclusion of our property sale delivering exactly what was proposed, timely and efficiently I would thoroughly recommend The Frost Partnership and would have no hesitation in using their services again Thank you Laura for your assistance
Agent replied · 3 May 2023
I never believed it works this way, i was very doubtful about Bitcoin and all other online trading , I decided to risk $600 with Mrs Elizabeth Bays, after I saw testimonies of people on how good she is but I was Very skeptical but she prove me wrong wi… See more
5/5
FacebookWe started our moving plans just before Covid so things were very protracted and there were some hold ups buying into a new build property. Franky Vicars dealt with us throughout starting with viewings and the ensuing difficulties. We found her very competent,reliable,reassuring and understanding when we were stressed. Franky is a true professional and I can’t imagine anyone doing a better job.
Agent replied
Hi Dorothy, Many apologies for the delay in responding to your recommendation, but we have only just been notified of your review. Thank you so much for taking the time to write this super review for Franky. We are delighted that you received a competent, empathetic and professional service during the purchase of your property. We will pass your comments on to Franky and to our senior management team. Best wishes from all at The Frost Partnership
1/5
GoogleDo not use this company for any residential transactions. Absolutely shocking!!
Agent replied · 26 June 2026
Hello Omar, We are sorry to hear this feedback - We do not have any record of you on our … More
5/5
GoogleWe used frosts to sell my mums property and the whole team were just brilliant but i must say a special thank you to lizzie and sonia who went above and beyond nothing was to much trouble your service was 2nd to none we are so glad we used you thanks again all the best Des
Agent replied · 26 August 2024
Thank you so much for writing this fantastic 5 star Google review for Lizzie and Sonia from our Gerrards Cross Sales team. It was a pleasure to read that they went above and beyond and nothing was too much trouble. We will pass your … More
5/5
GoogleI could not have asked for a more attentive group of people. They all showed a professional and caring nature in a difficult time of selling my mothers house. I cannot recommend them enough and a very special thank you to Lizzie. She was always one step ahead and kept me informed in her very cheerful manner. Great service!
Agent replied
Hi Sue, Thank you for taking the time to write this review for our Gerrards Cross team. We're so pleased they provided you with a caring and professional service, … More
1/5
GoogleNever, ever rent with Lawsons. Upon ending my tenancy I was lied to about failed repairs not being charged to …
Agent replied · 9 August 2026
We're sorry to hear that you were disappointed with your experience and that you have chosen to leave this review. … More
5/5
GoogleThe Team at Fine and Country Bolton were outstanding at Marketing our property. Professional, efficient and with outstanding communication skills. Our property was sold within 3 days of going on the market and we have no doubt that this was …
Agent replied · 17 July 2026
Thanks so much for your kind words Kym. It was a real pleasure to work with you and Howard. Best wishes from everyone here at Fine & Country Bolton.
5/5
GoogleWe would like to thank Jackie Spring from Frost Partnership who has been amazing and so helpful though out the whole house purchase process. Jackie has been prompt, guided us through and answered all the question we had. It has been such a smooth and pleasant experience for us. Thank you Jackie!
Agent replied
Hi Amanpreet Many thanks for taking the time to write this 5* review for Jackie Spring from our Gerrards Cross Sales office. We are delighted to read that she has been … More
1/5
TrustpilotAVOID WHIST POOJA IS THERE!
Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby. Pooja then decided to come and do the half year inventory check and all of a sudden raised so many complaints which were all false. I debunked all her false accusations on email showing our first 2 inventory checks as evidence. She also mentioned about mould being on the wall as our fault when the old tenants and building maintenance man both already mentioned the apartments have mould issues. We had already raised concerns to the agents months before about this and we were completely ignored. Pooja didn't like that I spoke out and so she sent us an eviction letter. We called her to ask why she is evicting us and she rudely said I should want to leave the property anyway due to mould as I have a newborn (Indirectly questioning my care for my child). A few days later she sent us an emailing saying she is 'Glad' to inform us of our eviction date. This is all clearly discrimination against me and my partner. I can see there are other reviews about her. I hope frost take action and do something about her. She should not be in such a sensitive role as she clearly lacks professionalism and doesn't know how to speak. Please don't rent from this agency whilst Pooja is working there .I know other people losing their homes because of her too. Although she is just one person she's clearly putting a lot of people in detriment and I would hate for that to be you too.
5/5
GoogleWarren and his team, Marcus and Lynne were absolutely brilliant throughout the whole selling process. By far the most professional and knowledgeable pitch to market our house especially as a Grade 2* house from 1619 compared to the other …
Agent replied · 17 July 2026
Jim, thank you so much for your kind words, means a lot to us, really do appreciate it!! It's been a pleasure having you and Janette as our clients. Best wishes from everyone here at Fine & Country Bolton.
5/5
GoogleWe had an amazing move with Lawson's. They keep you up dated all along and nothing is to much trouble Great communication …
Agent replied · 9 August 2026
Thank you so much for your brilliant review! We’re delighted to hear you had such an amazing move and felt kept up to date throughout, great communication and going the extra mile are exactly what we aim for. … More
5/5
GoogleAlways had the best experience with FBM from purchasing my house through them two years ago to now renting the same house out and there was nobody else I would rather let manage the whole thing. …
1/5
GoogleWe have used their service twice and both times we are very disappointed.When we went to their office, they just wrote down the postcode of the available rent flat on a piece of paper and told us to come and see the flat.but every time they …
Agent replied · 11 June 2026
Good afternoon Thank you for your feedback and comments. Our agents are extremely mindful when … More
5/5
GoogleAbsolutely brilliant service from Matthew and Clare. We had to complete urgently and quickly in the end and Matthew went above and beyond to get the transaction completed. I can't thank everyone enough and would definitely recommend Frosts, impeccable service.
Agent replied
Thank you so much for leaving this fantastic 5* review for our Gerrards Cross team and especially for Matthew and Clare. We are delighted to read that you received absolutely brilliant service from them and that you would recommend Frosts. … More
5/5
GoogleNW property signs provide an excellent service for my Estate Agency in Greater Manchester. Yankie is very responsive and nothing is ever too much trouble. The fees are very reasonable too. Highly recommended.
5/5
GoogleGreat communication, easy to arrange viewing.
Agent replied · 26 June 2026
Thank you for leaving this great google review! - RMJ Chatham
5/5
GoogleThis was a difficult sale but I have nothing but praise for James who was on the ball at every turn. James always came back to me quickly and always went out-of his way to find out answers to queries. First class service and highly recommended
Agent replied · 15 June 2026
Thank you Chris for your very generous feedback. It was a pleasure to provide and be recognised for the service we provide. We wish you well in the future and you know where we are should you need our service again. Best wishes,
5/5
GoogleI had a great experience during the sale of my flat, thanks to the outstanding support from Richard and Matthew. Richard has assisted my family over the years with numerous house sales and purchases, and his consistent professionalism, knowledge, and dedication have always stood out.
Agent replied · 24 March 2026
Hi Rachael - Many many thanks for taking the time to post this superb 5 star Google review for Richard and Matthew and our Gerrards Cross Sales team. We are delighted to hear that Richard has assisted your family over the years with … More
1/5
GoogleAvoid!!!! So rude and such bad customer service. Phoned up to enquire about rentals to speak to a lady who was very abrupt and so unhelpful and hung up when I was explaining what I was looking for. Very disappointing as really keen on some …
Agent replied · 11 June 2026
Good morning Jack We would really like the opportunity to discuss this review further with you so we can establish the branch, team that you refer to, to be able to look into … More
5/5
GoogleMichelle and Georgie helped us as first time buyers - Gave us great advice and communicated efficiently with us!
Agent replied · 27 May 2026
Thank you for the 5 star review. It was our pleasure to help you find your first home.
5/5
GoogleGreat job done by Sarah, I own an Estate & Letting Agents myself, I am out of the area so got Sarah to find a tenant for a property which I purchased through her. Everything was nice and easy and we even got a higher yield than I forecast. Highly recommended and look forward to working with you again in the future.
Agent replied · 13 July 2026
Thank you so much for this very kind and honest review, we work hard to maintain positive reviews and really appreciate you spending time doing so, especially considering you own your own Estate Agents Nick!
5/5
GoogleClaire and Tilda were fantastic during our house move. They went above and beyond for us and we’re always calm and professional.
Agent replied · 2 July 2026
Many thanks for your review Louise!
5/5
GoogleWell presented, very friendly and knowledgeable
Agent replied · 26 June 2026
thank you so much for this lovely 5-star review about the team! - RMJ Chatham
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Frost Partnership Gerrards Cross
What do sellers say about The Frost Partnership Gerrards Cross?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, Peter wrote: "it took nearly to years to sell our property and in a difficult market many people were involved but particularly Matthew and Lizzie. They stuck with us, gave ..."
Has The Frost Partnership won any awards?
Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Feltham won Platinum; The Frost Partnership, Ashford won Gold; The Frost Partnership, Burnham won Gold; The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.
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Send The Frost Partnership Gerrards Cross a message.
