5/5
GoogleMichelle and Georgie helped us as first time buyers - Gave us great advice and communicated efficiently with us!
Agent replied · 27 May 2026
Thank you for the 5 star review. It was our pleasure to help you find your first home.
Trusted Agent profile · Gerrards Cross · Buckinghamshire
Verified
The Frost Partnership Gerrards Cross reviews
★★★★★
953 reviews across 4 platforms
32 Packhorse Road, Gerrards Cross, Buckinghamshire, SL9 7DE
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Gerrards Cross, Buckinghamshire, at 32 Packhorse Road, is rated 4.5 out of 5 across 953 reviews on four platforms, including 647 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
647
Reviews on Google
This office
229
Reviews on Facebook
Business-wide
64
Reviews on Trustpilot
Business-wide
Want The Frost Partnership Gerrards Cross to help?
Send The Frost Partnership Gerrards Cross a message.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
it took nearly to years to sell our property and in a difficult market many people were involved but particularly Matthew and Lizzie. They stuck with us, gave ...Read all 5 from sellers
Buyers2 reviews
We found our experience with the Frost Partnership was thoroughly positive. The only estate agents where we felt we were being treated with honesty and respect ...Read all 2 from buyers
About The Frost Partnership Gerrards Cross
Our Gerrards Cross office covers: Gerrards Cross, Fulmer, Iver, Iver Heath, Stoke Poges, Denham, Hedgerley, Farnham Common, Farnham Royal, Wexham.
Awards
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Frost Partnership Gerrards Cross won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Gerrards Cross branch
Source: EA Masters winners lists, as published, linked by year.
The British Property Awards
The Frost Partnership Gerrards Cross won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winner in one year: 2022.
British Property Awards by year, 2022
2022 1 Gold The British Property Awards 2022 winners
- GoldThe British Property Awards 2022: Letting Agent in Gerrards Cross
Source: The British Property Awards winners lists, as published, linked by year.
Reviews
Every review we hold for the Gerrards Cross office, from every platform, shown as written. First names only.
Google5/5
GoogleWell presented, very friendly and knowledgeable
Agent replied · 26 June 2026
thank you so much for this lovely 5-star review about the team! - RMJ Chatham
5/5
GoogleMany many thanks to Matthew and the team at Frost Gerrards Cross. We have just bought our forever home and could not have had a better experience. Matthew was great at keeping us updated at each step and went over and beyond in order to …
Agent replied
Many thanks for taking the time to write this 5* review for our Gerrards Cross Sales team. We are delighted to read that the team was very professional, friendly and efficient. We will pass your comments on to them and also to our senior … More
5/5
FacebookThank you to the team at Frost Gerrards Cross. Sonia and Matthew were great to deal with, they made sure that the quality leads they had converted into a sale. Both informative, helpful and a pleasure to deal with. They really did make the sales process painless.Highly recommend
Agent replied · 3 May 2023
I never believed it works this way, i was very doubtful about Bitcoin and all other online trading , I decided to risk $600 with Mrs Elizabeth Bays, after I saw testimonies of people on how good she is but I was Very skeptical but she prove me wrong wi… See more
5/5
GoogleVery friendly team, gave me some good advice. Would definitely go back when I decide to sell.
Agent replied · 5 June 2026
Thank you for your lovely review! We’re so pleased to hear that you found our team friendly and that the advice we provided was helpful. Supporting our clients with clear, honest guidance is something we pride ourselves on. Whenever you’re ready to sell, we’d be delighted to help you every step of the way. The Bacon Team
5/5
GoogleRebecca organised a last minute viewing for me of a lovely property for the short period I was in the area. She was friendly and knowledgeable and the overall viewing process was very enjoyable.
5/5
GoogleGreat service from the team here, particularly Roland who ensured a smooth process and covered any issues raised quickly and effectively.
Agent replied · 4 July 2023
Thank you so much for taking the time to write this fantastic 5 star review for Roland from our Gerrards Cross Lettings team. It’s great to read that he ensured a smooth process and covered any issues raised quickly and effectively. We will … More
5/5
GoogleExcellent service!!! Luke Ingram is an awesome agent. I was looking for a one bedroom apartment to move in late December and I was running out of time. With the help of Luke I managed to secure the rental property exactly on Christmas Eve …
Agent replied
Hi Rene Thank you for sharing your experience with a 5 star review for Luke from our Gerrards Cross Lettings office. We are delighted to read that you received … More
5/5
GoogleI purchased my home through Frost GX. Matthew Craft is simply the best estate agent I have ever dealt with. He saved the sale of my property which was being sold via another Local estate agent by taking over discussions with a very awkward …
Agent replied
Many many thanks for taking the time to write such a detailed 5* review for Matthew Craft from our Gerrards Cross Residential Sales team. We are delighted to read that he worked so hard on your behalf and did his utmost for your best … More
5/5
GoogleLizzie has been amazing, she has been very helpful from the begining to the end, she is efficient and professional, she went well above and beyond our expectations. I couldn't ask for more. Very happy with the service and Frost, and we would definitely use them again.
Agent replied
Many thanks for taking the time to write this 5* review for Lizzie from our Gerrards Cross residential sales team. We are delighted to read that she provided you with a professional and efficient service, and also went well above and beyond … More
5/5
GoogleKingshill are very quick and responsive 👍 …
Agent replied · 8 September 2026
Thanks, Mariam!
5/5
GoogleMatthew gave a fantastic service to my parents on the sale of their house in Gerrards Cross, very ably assisted by Sonia and Jackie. The whole team was proactive and efficient throughout the sale process as well as being personable and empathetic. I would highly recommend the team at Frosts.
Agent replied · 22 October 2024
Hi Nigel - Thank you so much for taking the time to write this superb 5* Google review for our Gerrards Cross Sales team. We are delighted to hear that the whole team was proactive and efficient throughout the sale process. We will pass … More
1/5
TrustpilotThere is no complaints process
There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership. The service levels are unsatisfactory and no issues are resolved.
5/5
GoogleWe went on the market in July and within an hour of release Matthew and his team were on the case arranging and supporting numerous viewings over the following few days. …
Agent replied
Thank you so much, Susan, for taking the time to write this fantastic 5* review for Matthew and our Gerrards Cross Sales team. We are so pleased to hear that you would happily recommend Frosts at Gerrards Cross to anyone who is considering … More
1/5
TrustpilotLandlords stay away
Can't find words to describe how bad the quality of service is. Frosts charges me management fee for "managing" my property. But now I have to manage Frosts and my property. One of many examples - Gas Safety certificate on my property has expired. As managing agent they should have initiated the process of getting new one. But they didn't. I raised it with them when I realized it. It took them more than 3 weeks and multiple follow ups to get it sorted. The lady dealing with my property has absolutely no clue about what Gas Safety Certificate is what is the purpose of it. Their contractors charge extortionate rates. You can get things done in half the money if you find a tradesman. You are better of managing your property than giving it to Frosts. You will end up managing it yourself anyway.
5/5
GoogleWe couldn't be happier with the service we received from Bacon! The team was incredibly professional, patient, and always a pleasure to deal with. A special shout-out to Anna, who is an absolute star. From the initial offers to the exchange …
Agent replied · 5 June 2026
Thank you so much for your kind review, it was a pleasure to help you with the sale of your home. We hope you are settling in well & wish you and the family all the best for the future. The Bacon Team
5/5
FacebookMrs. Brittany Dupree is the best stock trader I have ever seen, I saw a post about her and the testimonies people where saying, I had to give a try……yeah, I can really say she is good. I have made profits from her signals, now trading with €10,000. I highly recommend her……..she is good in her field. Contact her for more inquiries on. Email: brittanydupre85@gmail.com or WhatsApp: +14069705581.
5/5
GoogleWe would like to thank Sarah, Heather and the team for the quick sale of our home. A brilliant team from start to finish, very professional. We had regular updates by email and telephone, even keeping in touch with the solicitor on times …
Agent replied · 13 July 2026
Thank you so much Lynne this means a great deal to my team and I. Sarah H x
5/5
GoogleThe Frost Partnership in Gerrards Cross went above and beyond at every opportunity to make the sale of my property and purchase of my new home a success. A great team, professional and dedicated with particular mention to Sonia and Lizzie. …
Agent replied
Jennifer, many thanks for taking the time to write this 5* review for our Gerrards Cross Sales team. We are delighted to read that they went above and beyond to make the sale of your property and purchase of your new home a success. We will … More
5/5
GoogleMany thanks to Laura Hizzard who made our life so much easier when we relocated from the midlands. There was not a lot of rental after storm Desmond but she found us a property that met our needs having no idea of the area we were in. The whole office were very friendly and a pleasure to work with.
Agent replied · 2 July 2026
Thank you for your kind words Mark
5/5
GoogleI found everyone at The Frost Partnership at Gerrards Cross to be incredibly professional, approachable, helpful, and very proactive. Lizzie Walsh was our agent, and I can't emphasis enough how wonderful Lizzie was in ensuring the whole process went smoothly to a quick completion.
Agent replied
Hi Mike Many thanks for taking the time to write this 5* review for Lizzie from our Gerrards Cross Sales team. We are delighted to read that the team was incredibly … More
5/5
GoogleWe have recently switched to NW Property Signs after 5 or 6 years with a different provider. Yankie has been great, there systems and services are brilliant.
5/5
GoogleQuality and professional service received from Sarah and her team at Leapfrog, with the sale of our home. They actually sold our home twice (first sale fell through as we had not yet found a property to purchase) but once we had, we had our offer accepted, followed by a viewing and an offer of full asking price on our home, the same day. Thank you for your advice and support throughout the full process!
5/5
GoogleHaving sold my late mother's house through Frosts recently, I was impressed and grateful that great service was was the forefront of how this team work. Richard and his team excelled in everything from marketing, viewings, keeping me up to …
Agent replied
Many thanks for taking the time to write this 5* review for our Gerrards Cross Sales team. We are delighted to read that Richard and his team excelled in everything and were always available to help. We will pass your comments on to them … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Frost Partnership Gerrards Cross
What do sellers say about The Frost Partnership Gerrards Cross?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, Peter wrote: "it took nearly to years to sell our property and in a difficult market many people were involved but particularly Matthew and Lizzie. They stuck with us, gave ..."
Has The Frost Partnership won any awards?
Yes. The Frost Partnership Gerrards Cross won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Gerrards Cross branch at EA Masters 2022 and Gold for Letting Agent in Gerrards Cross at The British Property Awards 2022.
