5/5
GoogleWe had been looking for many months to find a suitable rental property and have dealt with many estate agents across Wales. Hands down Rebecca at FBM is one of the very few who have been fab. Can't recommend highly enough.
Trusted Agent profile · Gerrards Cross · Buckinghamshire
Verified
The Frost Partnership Gerrards Cross reviews
★★★★★
950 reviews across 4 platforms
32 Packhorse Road, Gerrards Cross, Buckinghamshire, SL9 7DE
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Gerrards Cross, Buckinghamshire, at 32 Packhorse Road, is rated 4.5 out of 5 across 950 reviews on four platforms, including 648 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
648
Reviews on Google
This office
224
Reviews on Facebook
Business-wide
65
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Gerrards Cross office, from every platform, shown as written. First names only.
Google5/5
GoogleThe only reason I did not give 5* across the board is because there were a couple of occasions where I was given an update by my wife that she had received, but I had not. This is due to us being separated, which I understand the company may not have been aware of, but an update to both parties would have been better on this occasion. Other than that minor point, excellent service. Worthy of 5* overall.
Agent replied · 13 July 2026
Thank you so much for taking the time to leave us such kind words Sean; it is very much appreciated by our small team
5/5
FacebookI purchased a house recently through Frost Partnership and I had a great experience with them. Alex Grace was really helpful all throughout, he was very friendly, highly professional, approachable, very prompt and swift in responding. I felt like he was there to help always when needed. I had few conversations with his other colleagues in his office also sometimes and felt all were very helpful and nice. Purchasing house is a bit of a stressful thing but when you have people to support you though your journey of purchase, It will make your life easy and less stressful. Keep it up guys. A BIG THANK YOU
5/5
FacebookA special shout out for Caroline Scott who has been amazing at helping sort out an alternative rental flat for my 93 year old mother-in-law, who was served notice on her current flat at short notice. The compassion and care that Caroline has shown has been outstanding and we will be forever grateful! Thank you The Frost Partnership and especially thank you to Caroline Scott! :)
5/5
GoogleThe whole team at Fine and Country Bolton have been amazing for my partner and I in the search to find our new home! They have shown limitless patience, kindness and professionalism whilst remaining really friendly and easy to talk to during what can sometimes be a stressful time! Cannot recommend Marcus, Lynne and Warren enough!
Agent replied · 17 July 2026
Thank you so much for your kind words Rebecca. It's been a pleasure helping you and Ben to date. And we're sure we'll secure you your perfect new home soon! We do have a few properties in the pipeline which might fit your criteria so we will share more info with you as soon as we can.
1/5
GoogleI had a very disappointing experience with the Chatham branch of Robinson Michael Jackson. …
Agent replied · 26 June 2026
Hi Kieran, We have no record of you on our system and have not previously been contacted by … More
5/5
GoogleSonia was an amazing person to deal with and the professionalism was outstanding. She navigated the purchase so swiftly and painlessly. I would recommend The Frost Partnership to everyone
Agent replied · 26 August 2024
Thank you so much for taking the time to post this fantastic 5 star Google review for Sonia from our Gerrards Cross Sales team. We are delighted to hear that her professionalism was outstanding and that she navigated the purchase so swiftly … More
5/5
FacebookThank you to the excellent team at the Gerrards Cross branch Mathew, Jackie and Sonia were amazing. I would definitely recommend Frost Partnership. We sold our family home with them and communication and their personal contact with my mother was outstanding. Thankyou very much for your professionalism it made the process much easier than we expected.
Agent replied · 3 May 2023
Hi Susan, Thank you so much for taking the time to write this glowing recommendation for the Gerrards Cross team. We are delighted to read that their proactive communication and professionalism made selling your mother's home much easier than you expected. We will pass your comments on to all involved and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleMatthew is what all estate agents should be. I have received a professional service with a level of support and communication that I have not experienced before, and I would recommend that anybody looking to sell a property in the area speak to him first.
Agent replied
Hi David - Thank you so much for this amazing 5* review for Matthew from our Gerrards Cross office. We are delighted to hear that you would recommend that anybody looking to sell a property in the area speak to him first. We will pass your … More
5/5
GoogleJackie and the team were excellent in assisting us with the sale and purchase of our properties. Professional, attentive and always there to help whenever we called or emailed. They were invaluable when it came to pushing through the final …
Agent replied
Thank you so much for this fabulous 5* review for Jackie and our Gerrards Cross Sales team. We are pleased to hear that they were invaluable when it came to pushing through the final phases of your sale and purchase. We will pass your … More
5/5
GoogleWe bought our recent property from The Frost Partnership. We dealt with Jackie Spring throughout the purchase, and she was a gem. She dealt with all our queries promptly and went out of her way to assist us in all aspects of the purchase. She is a very friendly and lively person to work with.
Agent replied
Many thanks for taking the time to write this 5* review for our Gerrards Cross Sales team. We are delighted to read that Jackie went out of her way to assist you in all aspects of your purchase. We will pass your comments on to her and to … More
5/5
GoogleI was highly impressed with Luke when showing me around a property recently. He was so professional, gave me time and was very informative without being pushy! I have bought and sold properties for 40 years now and met many estate agents, this young man is exceptional!
Agent replied · 5 June 2026
Thank you so much for your kind review for Luke! He really is exceptional at what he does! The Bacon Team
5/5
GoogleSarah and her team have been outstanding throughout my sales. I have been a client of Leapfrog for many years and would not go anywhere else. Personal and friendly with the best interest of all clients at heart. Thank you Team Leapfrog 💖 …
Agent replied · 13 July 2026
Thank you Jo :) Wishing you all the best in your new home!
5/5
GoogleWould highly recommend Frosts. Efficient, professional & above all friendly people to deal with. Even their fees are reasonable. Can’t think why anyone would use any other agency.
Agent replied · 19 July 2023
Hi Stephen - Thank you so much for taking the time to write this 5* review for our Gerrards Cross Sales team. We are delighted to hear that you found them efficient, professional & above all friendly people to deal with. We will pass your … More
5/5
FacebookI would highly recommend Frost, Gerrards Cross who helped us sell our home. Jackie Spring was outstanding throughout the process, going above and beyond to ensure our sale. Jackie and the rest of the team, including Matthew were very professional and knowledgeable. Jackie communicated excellently with me throughout the whole process and was instrumental throughout.
Agent replied · 3 May 2023
Hi Kav, Thank you so much for taking the time to write this glowing recommendation. We are delighted that Jackie and the team went above and beyond to ensure your sale was completed. We will pass your comments on to all involved and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleI have had super support from the Team at Frosts Gerrards Cross, they have all been very responsive, helpful, kind and thoughtful. I have had great advice from the team and they all helped to navigate the path through my property sale with clarity. I can't thank them all enough.
Agent replied · 24 March 2026
Hi Richard - What a super review! Many thanks for writing this fantastic 5 star Google review our Gerrards Cross Sales team. It was great to hear that you received great advice from the team and that they all helped you to navigate through your property sale with clarity. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleThank you to the Team and Matthew at Frost (Gerrards Cross) for making the process of purchasing my property seamless. All communications were dealt with in a timely manner and resolutions to problems were resolved for the benefit of both parties. Special thanks to Matthew for taking my calls regardless of the time and working around the clock on this transaction!
Agent replied
Many thanks for taking the time to write this 5* review for Matthew Craft and our Gerrards Cross team. We are delighted to read that they made the process of purchasing your property seamless. We will pass your comments on to Matthew and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
4/5
GoogleKept up to date throughout the selling process Once they sold the property Lucy was so helpful in assisting the smooth transition to completion.
Agent replied · 17 August 2026
Thank you so much for taking the time to leave us such a great review
5/5
GoogleLucy has been brilliant in helping us progress with the sometimes tricky processs of house buying. Always quick to respond and a great communicator!
Agent replied · 17 August 2026
Thank you, Iain. We’re so pleased to hear Lucy’s quick responses and clear communication have been such a help throughout your purchase.
5/5
GoogleJust finalised our first home in stoke poges without a doubt the smoothest process ever a HUGE thank you to Sonia and Matthew they were not only professional, caring, friendly and brilliant they got the job done hassle free MUST MUST ASK FOR THEM. Fantastic feeling to have our first home and knowing it was so easy thanks to them.
Agent replied
Thank you so much for your review. That's fantastic to read; we're so pleased the Gerrards Cross team provided you with the smoothest process ever, especially Sonia and Matthew. We will pass your comments on to them and to our senior … More
5/5
GoogleThe process was very simple and the support I received from Roland was excellent. The entire team delivered a seamless process and all went according to plan.
Agent replied · 24 March 2024
Hi Steven - Many thanks for taking the time to post this fantastic 5 star Google review for Roland and our Gerrards Cross Lettings team. We are delighted to hear that the entire team delivered a seamless process and that all went according … More
5/5
FacebookKaren Morris Lettings Manager at Frosts and her team have been brilliant. They are professional, honest and friendly. They recently found suitable new tenants very quickly for a property I rent out when the existing tenant gave notice very suddenly due to redundancy. They offer a personal customer focused service which sadly is often lacking with some other larger agents. I would highly recommend Frosts!
Agent replied
Hi Sue, Thank you so much for taking the time to write this glowing recommendation for Karen and her team. We're delighted to read that they provided you with a personal and professional property service and that they found suitable tenants for your property very quickly. We will pass your comments on to all involved. Best wishes from all at The Frost Partnership
5/5
GoogleLizzie & Matthew were outstanding in the sale of our property. From start to finish, over several months, their level of customer service, communication & quality of service were superb. Given the challenges of the current housing market …
Agent replied · 18 October 2023
Thank you so much for taking the time to write this “outstanding” 5* review for Lizzie and Matthew from our Gerrards Cross Sales team. We are delighted to hear that their level of customer service, communication & quality of service were … More
5/5
GoogleI purchased a house through Frost and had a great experience. In particular I would like to thank Lizzie and Matthew for answering my many questions, their unwavering support during some challenges along the way, and their excellent …
Agent replied · 26 August 2023
Thank you so much for taking the time to write this fantastic 5* review for our Gerrards Cross Sales team. We are delighted to hear that you would highly recommend Frost for their professionalism and expertise. We will pass your comments on … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Frost Partnership Gerrards Cross won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Gerrards Cross
Source: EA Masters winners lists, as published, linked by year.
The British Property Awards
The Frost Partnership Gerrards Cross won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winner in one year: 2022.
British Property Awards by year, 2022
2022 1 Gold The British Property Awards 2022 winners
- Local Gold (1)The British Property Awards 2022
- Gerrards Cross Lettings
Source: The British Property Awards winners lists, as published, linked by year.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
it took nearly to years to sell our property and in a difficult market many people were involved but particularly Matthew and Lizzie. They stuck with us, gave ...Read all 5 from sellers
Buyers2 reviews
We found our experience with the Frost Partnership was thoroughly positive. The only estate agents where we felt we were being treated with honesty and respect ...Read all 2 from buyers
About The Frost Partnership Gerrards Cross
Our Gerrards Cross office covers: Gerrards Cross, Fulmer, Iver, Iver Heath, Stoke Poges, Denham, Hedgerley, Farnham Common, Farnham Royal, Wexham.
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Questions about The Frost Partnership Gerrards Cross
What do sellers say about The Frost Partnership Gerrards Cross?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, Peter wrote: "it took nearly to years to sell our property and in a difficult market many people were involved but particularly Matthew and Lizzie. They stuck with us, gave ..."
Has The Frost Partnership won any awards?
Yes. The Frost Partnership Gerrards Cross won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Gerrards Cross branch at EA Masters 2022 and Gold for Letting Agent in Gerrards Cross at The British Property Awards 2022.
