Every review we hold for the Finchley Central office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery happy.
Have to say Stewart, Declan and Emily did a great job. All really attentive and managed the whole process really well. Delighted we chose them. Many thanks guys.
David · 15 June 2023
Agent replied · 4 July 2023
Dear David, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
GoogleThe team at the Finchley Central office took on our rental property and found us credible tenants quickly. Eva in particular has been very helpful throughout, always being available and answering queries. Thank you!
Stephen · 2 December 2019
★★★★★ 5/5
TrustpilotJessica Haynes just sorted out a…
Jessica Haynes just sorted out a renewal of a tenancy for us with her usual efficiency and professionalism.She always responds quickly to any queries and is great to work with.
Judi · 11 April 2023
Agent replied · 4 July 2023
Dear Judi, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future
★★★★★ 1/5
TrustpilotWorse agency I've ever dealt with!
Worse agency I've ever dealt with!First of all I asked a couple of times the agent if the flat was managed by the agency receiving an affermative answer. We had positive past experience with another agency and preferred not to deal with landlords. Turns out the flat is not managed by the agency after the first problems start rising. Always get everything in writing!At the time of leaving the flat and due to COVID 19 situation we asked to follow government guidelines on wearing mask at all times and not to touch any surface while showing the flat to potential Tenants, to which the agent agreed only to turn up not wearing PPE and talking for half an hour with the potential client inside the flat!We were appalled at the total lack of professionalism.TO BE AVOIDED.
RuberPHX · 27 July 2020
★★★★★ 1/5
TrustpilotHorrible agency
Horrible agency! Avoid them!I wanted to view a flat, first they arranged a viewing for me, then they cancelled it couple of hours before and changed it to another day.The other day, I went for the viewing and they didn't have the keys to the flat and made us (me and couple of other families who were there for viewing) to stand on the road for more than an hour while it was raining and even the guy from the agency left and said the tenant will come and let you in. The tenant and the guy from the agency never showed up!!!!!Now you can decide if it worth it to trust them or not!
Shaya · 27 July 2020
★★★★★ 5/5
TrustpilotProfessional and Polite
I didn't get the flat but Kevin was nice enough to call me back and help me with other option.
Moha · 7 September 2022
★★★★★ 1/5
TrustpilotEmployee asked inappropriate questions and simply wouldn’t leave.
An employee came around for a quick evaluation and wouldn’t leave despite guests being present. He also took advantage of my incredibly elderly father to ask highly personal and inappropriate questions about our financial status and incoming money, as well as my mother’s medical status. Even asking where my guests lived, manipulating my father to tell him how much their house was worth.His unprofessionalism and inability to streamline his pitch also led to friction and arguments in the house, with him even attempting to ingratiate himself into a family gathering.One of the worst sales people and downright unpleasant men I’ve ever had the misfortune to meet, made worse by the exemplary service and advice we’ve received from other agencies in the immediate area.
Michelle · 19 July 2020
★★★★★ 5/5
TrustpilotSophie from Martyn Gerrard Lettings was so helpful …
Sophie from Martyn Gerrard Lettings department was very helpful and efficient. She explained the lettings process very clearly and then answered any questions I had . She seemed very knowledgeable and familiar with the local lettings market which was reassuring . I would recommend Martyn Gerrard Lettings .
Sharon · 23 March 2024
★★★★★ 5/5
GoogleWe sold our property with help from Daniel, Scot and Marlon. They were very professional, responsive and friendly. They also recommended us a very good solicitor. We were happy to work with them.
Honglin · 9 March 2020
★★★★★ 5/5
TrustpilotRecord breaking customer service in my…
Record breaking customer service in my opinion.I delt with Fatmir Dedei in my search for a rental property.I was very impressed by his professionalism and efficiency.
E.Vitaj · 26 July 2023
Agent replied · 15 August 2023
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
★★★★★ 5/5
TrustpilotZoe and the renewals team are really…
Zoe and the renewals team are really helpful.They give good advice and are quick to respond. Have been using Martyn Gerrard since 2014 and the service has always been excellent
Mark · 30 March 2023
Agent replied · 4 July 2023
Dear Mark. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our renewals team wishes you the best of luck and looks forward to working with you again in the future.
★★★★★ 5/5
GoogleDaniel and Scott were very helpful with our recent purchase. It was somewhat complicated and Daniel was very diligent at keeping me informed of progress and easy to deal with. Would recommend them.
Adam · 8 February 2020
★★★★★ 5/5
TrustpilotI met Adam in this agency
I met Adam in this agency, who was so nice and helpful. He truly went above and beyond to help me find the perfect property. Initially, I viewed a property that I didn't like, but he quickly found another great property for us.
P.N · 20 June 2024
★★★★★ 5/5
GoogleMy experience of finding tenants through Martyn Gerrard has been great. Eva in lettings has been very efficient and professional. The whole process was seamless. They have always found me very good tenants.
Shezmina · 25 January 2020
★★★★★ 5/5
The Trusted AgentWe had a great experience buying with Martyn Gerrard, Finchley Central branch. We found the staff, particularly Kyri, to be utterly dedicated to making sure the purchase went ahead and he offered us good advice throughout.
Jeremy · 19 April 2018
★★★★★ 5/5
GoogleWe recently bought a flat and dealt with Kyri Ayed. He was ever so helpful and quick to respond back to any of our queries.
Would definitely use Martyn Gerrard again for future purchases.
Rups · 13 July 2019
★★★★★ 1/5
TrustpilotHighly recommend you go elsewhere for your block management company
They've been our block management company for over 10 years. The lessees got enough support to request a change of management but we were refused by the freeholders. Simon Gerrard himself said that his relationship with our freeholder company was 'extremely strong'. We've had issues from the very beginning with the cost and quality of their services. Their recommended contractors have always been very expensive and we've rarely been satisfied with the quality delivered.It's exhausting and fruitless dealing with them. We've been told that, as lessees, we're not the clients, the freeholders are. That means that even though we pay the bills, Martyn Gerrard sees us as irrelevant.We know that lessees from another block have taken the Martyn Gerrard to tribunal but they couldn't switch block management companies either - the only outcome was that Martyn Gerrard was told to improve.Be VERY careful as to who you choose for your block management company. We've regretted having Martyn Gerrard as ours and it's cost us in time, energy and most definitely money! Getting rid of an unsatisfactory block management company is far from easy - it's proven impossible in our case.
Calli · 26 April 2020
★★★★★ 5/5
GoogleWe recently bought a flat and dealt with Kyri Ayed. He was ever so helpful and quick to respond back to any of our queries.
Would definitely use Martyn Gerrard again for future purchases.
Rupam · 5 July 2019
★★★★★ 5/5
TrustpilotGreat Service
If you're looking for an agent who offers honest guidance and exceptional service, I highly recommendKevin. His expertise and professionalism truly stand out.
Sh · 30 September 2023
Agent replied · 6 October 2023
Thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotResourceful, tenacious and communicative
Resourceful in finding a buyer for us, and tenacious in keeping that buyer interested throughout the long process of sorting out problems and getting the house in good shape. Kept us fully informed at all times - and chased us when that was necessary.
Mike · 24 May 2024
★★★★★ 1/5
TrustpilotDo NOT recommend!
3 failed exchanges and 1 breach of contract on the completion date. Do not vet their buyers very well and do not take ANY responsibility for said buyers.
Simon · 15 May 2023
Agent replied · 4 July 2023
Dear Simon, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 1/5
The Trusted AgentVery poor
Not impressed. We were selling our property and they were not very good. The agents were very poor quality and did not know anything about property. We have a large immaculate property. We have been approached by another agency so we are ending things with Martyn Gerrard and going with the new agent.
Anonymous · 28 November 2016
Agent replied · 29 November 2016
Good afternoon, I am sorry to hear that you have had a less that 5* service from any of our staff. We take feedback like this very seriously and are very keen to know where we failed to deliver our normal high level of service.
It is important for us to know what we could have done to make our service 5*, It would be great to catch up either by phone or email to discuss.
Head of Marketing
0208 343 4340 opt 8
als@martyngerrard.co.uk
★★★★★ 5/5
TrustpilotI would recommend Kevin at Martyn…
I would recommend Kevin at Martyn Gerrard to everyone. I would recommend Kevin at Martyn Gerrard to everyone.
Sarah · 21 October 2022
★★★★★ 5/5
TrustpilotHelpful
Hossein has been ever so helpful. He is very reliable and can count on them to help you regarding any matter!
Sania · 13 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
