Trusted Agent profile · Finchley Central
Verified
★★★★★
2,061 reviews across 4 platforms
365 Regents Park Road, Finchley Central, N3 1DE
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Finchley Central, at 365 Regents Park Road, is rated 4.7 out of 5 across 2,061 reviews on four platforms, including 254 Google reviews rated 4.6.
254
Reviews on Google
This office
5
Reviews on Facebook
Business-wide
124
Reviews on View Agents
This office
1,678
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have worked with Kyri to sell our flat for over a year in a challenging market and with a niche property. During that time we have found Kyri to be full of ...Read all 35 from sellers
We are first time buyers and when we shortlisted the property that ticked all boxes, Kyri came across a seasoned professional. He was extremely knowledgeable ...Read all 46 from buyers
Eva and Conor provide a professional, efficient and proactive service from the very outset with no fuss. My wife and I thank them for their hard work and ...Read all 15 from landlords
Rayan went out of his way to ensure that I was well informed of all steps and negotiations leading up to securing my tenancy. He made me feel like my needs and ...Read all 13 from tenants
Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibl;y proud to have celebrated our 50th birthday in 2014.
Every review we hold for the Finchley Central office, from every platform, shown as written. First names only.
1/5
TrustpilotVery poor service
I am a landlord. Unfortunately, this company are involved inthe management of the flats that I let. I have had many problems with their accounts of my service charge and Martyn Gerrard have made many errors. Mr Wai Lee has been particularly rude and threatening in his emails he has sent me. This year they have made yet another mistake in my service charge account for 2025and immediately threatened me with court action when the error was their fault entirely.
5/5
TrustpilotRental amount negotiations
Worked with Jessica on negotiating a new rental amount with my tenants. Jessica was professional and knowledgeable and an updated amount was agreed swiftly with the tenants.
That is great news, we love Jessica, thank you for your review.
5/5
TrustpilotAmazing experience
I approached the agency and the response I got was very efficient and quick then others. Secondly they helped me through out the procees by remaining in touch and guiding me every step which i found very helpful. I specifically wanted to mention Mr. Mittio Mohammadian who is really nice person and i wish for him bright future.
Hi Marina, we're ecstatic to hear about your amazing experience with us. Thank you for mentioning Mittio; we appreciate your kind words.
5/5
GoogleNayeem has been fantastic, he's been helping me find a property to let. Hes very kind and professional. Zlat also helped my brother with the sale of our family home. excellent customer service from both the 2 guys.
We're delighted to hear about your positive experience with Nayeem and Zlat. Thank you for taking the time to share your feedback.
5/5
TrustpilotMathew was very helpful and always got…
Mathew was very helpful and always got back to me and very polite
Thank you for your review!
5/5
TrustpilotMartin Gerrard- Professional Service
I recently had the opportunity to work with "Martin Gerrard" and I couldn’t be more pleased with the experience I received from start to finish.Maria @ Martin Gerrard was incredibly professional & responsive. Communication was clear and timely, and she is always available to answer our questions or address any concerns. I truly felt supported every step of the way and appreciates her input. I highly recommend Martin Gerrard and the service provided by Maria. It was a pleasure working with them.
Hi Madu, thank you for your happy review. We are very pleased that you were pleased with the experience.
5/5
TrustpilotThe most ethical agents and advance advertisement
The whole team had been not only very respectful but also professional and very ethical. Specially Jatin and Scott I had the most interaction with. Jatin took his time to understand our goal and position so they can market our property better, in a pragmatic way but still being sensitive to our objective and expectations. The advertisement of our property was the best one with 3D floor plan. And he also suggested some good points around the property to present it better. Thank you for all your work. Yameen and family
Hi Yameen and Family, thank you for your good review, it's pleasing to hear you were happy with our marketing and Sales Team.
5/5
TrustpilotCraig Thompkins and his team were brilliant
Craig Thompkins and his team were absolutely amazing during our house sale. A simple sale turned into a nightmare as a result of the other solicitors. This caused us a great deal of stress. Without Craig on the other end of the phone, I and my wife, especially, would not have been able to get through. He was always available to answer calls and questions. He assisted in chasing the other side and placing pressure in the right way at the right time on the right parties to ensure we achieved our deadline to exchange and complete. He is extremely professional as well as empathetic and understanding. When he was personally not available, a member of his team was always on hand. I cannot thank and praise Craig highly enough. He definitely deserves a huge recognition. If you need your property sold, or if you are looking to buy then Craig is your man. He will not stop until the deal is done!
Hi Nishan, thank you for sharing your positive review, we are very pleased that Craig and his team helped get you through a hard sale.
5/5
TrustpilotI have just completed on the sale of my…
I have just completed on the sale of my house which turned out to be complicated no fault of the agents. I found the team at Martyn Gerrard professional and respectful throughout the whole process beginning with Amanda who valued my home, providing good advice and giving me confidence to market the property when I believed it was depressed. Thank you Amanda.I especially want to thank Umit, who worked tirelessly throughout negotiating viewings and then providing excellent communication throughout the whole process of the sale. Umit is dedicated and has outstanding customer service skills; (in fact the whole team have excellent customer service skills) which goes along way through a stressful process.I would definitely recommend this estate agents for any customers thinking of buying and selling.Thank you Martyn Gerrard!
Hi Gillian, thank you for your positive review and happy that everything worked out well.
5/5
TrustpilotFantastic estate agents
I cannot praise the team at Martyn Gerrard high enough. Bruvis, Jamie and Alex were great from the start. Their communication is excellent, keeping me updated throughout the process. Jamie and Alex did the viewings for me and were always on time and respectful. Once the property went under offer Bruvis took over. He has communicated with me regularly and kept me up to date. He even took it upon himself to speak on several occasions to other estate agents and solicitors in the chain to find out the status of the sale. I couldn't have used a nicer group of people. They've all been so friendly. It's been a pleasure selling my home through them and I don't hesitate to recommend them.
Hi Ms H, thank you kindly for your review, we are very pleased to hear that our Sales Team worked hard for you.
5/5
TrustpilotLynsey Humphreys-Lee was incredibly…
Lynsey Humphreys-Lee was incredibly helpful during my search for a rental property. She was professional, knowledgeable, and attentive to my needs. Lynsey took the time to understand what I was looking for and ensured I was shown properties that fit my criteria. Her insights about the neighborhoods and properties were invaluable, and her friendly demeanor made the process enjoyable and stress-free. Thanks to her support, I feel confident in my rental decision. I highly recommend her services to anyone looking for a rental property!
Hi Noor, thank you for your positive review and we are very happy that our Lettings Team could assist you.
5/5
TrustpilotExcellent service.
I had an excellent experience with Martin Gerrard, particularly with Lynsey at the Finchley Central branch. From the moment I inquired about finding a property to rent, Lynsey was incredibly helpful, responsive, and professional. She made every effort to ensure my needs were met and communicated efficiently with both myself and the landlord. Lynsey’s dedication to helping me secure a property as quickly as possible was truly impressive, and her attention to detail made the entire process smooth and stress-free. I highly recommend Martin Gerrard for their outstanding service and professionalism.
Hi Milad, thank you for you kind review. We are very pleased that Lynsey and our Lettings Team secured you a new home!
2/5
TrustpilotBlock Management: A Brick Wall of Inefficiency
The block management team and its leader are unfortunately doing a disservice to the company's reputation. With a significant number of homeowners already trusting their services for buying, selling, letting, and referrals, this block management team has the potential to cultivate a loyal customer base for years to come. it is imperative that they provide exceptional service.However, this team has fallen short in several key areas. Responses to inquiries have been consistently delayed, and when they do arrive, the reports lack essential details. There is a glaring absence of cost comparisons and clear explanations regarding how work will be carried out.It is essential that block management services prioritize transparency and open, timely communication with homeowners. The current performance of this team is unacceptable and needs to be addressed urgently.We can’t share specific details right now because we’re still hoping to work together. But it’s not just one or two isolated problems. A good company needs to keep a close eye on its employees, no matter how high up they are.Remember, clients in block management are long-term partners. They can bring in multiple transactions over time, making them much more valuable than one-time buyers, sellers, or renters.Investing in keeping your block management clients happy is a much smarter strategy for long-term success.Here are some things that could help:Regular meetings: Bosses should meet with clients in person.Check emails and reports: Make sure they’re done on time and are good quality.Ask for feedback: Hire an outside company to survey clients.Talk to people who leave: When clients stop working with you, ask them why.These things can help you keep your current clients and attract new ones.
Thank you for letting us know about your experience with our Block Management team. We are sorry you have had issues with them. It is certainly not the level of service we want to provide.It would be great if you could give us more details, such as the block your comments relate to, so we can address the issues you raise. For example, we are unsure what specific reports you refer to. The documentation we supply is in a standard format required by legislation. We are dealing with ongoing works at many different buildings, so if you can give us more detail it will help us understand how we can better present information and improve on communications with lessees.
1/5
GoogleIn reality, this branch knows nothing about humanity and only cares about money. I live above this branch and had just been discharged from the hospital due to gastrointestinal problems, gastritis, and severe acidic stomach inflammation. I had lost my key at the hospital and was waiting outside my door, in a very bad condition with severe stomach pain and gastrointestinal issues, spending 24 hours outside while the landlord and the landlord’s agent were on holiday. In short, I had to call a locksmith to open the door. He parked his car in the parking lot, and these people took a photo of his car. He was fined £100, and later I was forced to pay £100 as well. Humanity is dead. I pray to God that karma falls upon this person, and I will never forgive them for this injustice. In fact, when I asked this branch to have the car moved, I entered the branch. They verbally abused me, almost attacked me, and their body language and behavior were threatening and hostile. In the incident, they exploited my illness.
1/5
TrustpilotSaddened by this service
I had had one valuation already of 535000 from another estate agent who sat down with me and discussed selling points, anything I had to tell him about my flat etc. He was very polite and focused on what was good about my property. Martin Gerard on the other hand, despite evaluating the same property type on my very same road at 535000, told me my flat was worth 500000, despite at least three rooms being significantly larger than the one they valued at 535000. They had had many viewings for the neighbour’s property and feedback was around the smaller sized rooms. Common sense prevailing, I would have thought my flat could have the same audience - and offer the larger sized rooms. There was no real interest in my home and in fact more questions were asked about the flat above me, that they were very excited about ! The process of a valuation can be quite personal - you are entering people’s homes and making comment, please consider people better and be consistent in your pricing of properties.
Maria, thank you for your feedback. It's crucial for us to identify moments when we haven't met the high standards, we set for ourselves. We will take your points into consideration.You will know that putting a price on a property is not an exact science and will depend on many factors and everyone will have their own opinions. We did not want to mislead by overestimating an eventual sale price. Our advice was with the best intentions and as we explained on the appointment, we would like to ask for a higher figure to test the market as our extensive marketing strategies have shown we achieve good prices for our clients. Thank you again for your feedback
5/5
TrustpilotDream home
Yasmin and Zlat were great at securing the property we wanted. Team has always been very friendly and helpful.
We are glad you had a positive experience with Yasmin and Zlat! Thank you for the positive review.
1/5
TrustpilotService Charge errors and overstatement
Martyn Gerrard manages our small estate of seven properties. The 2025 expenses for service charge were incorrectly overstated to the homeowners by c40%. The 2026 service charges were then increased by more than 25% on the basis of the misstated cost of 2025. Having requested this be rectified and corrected, with new invoices issued, we are still waiting. Bin collection services and insurance have been cut off while we wait for corrected service charges. MG is actively disruptive and careless of their responsibility.
5/5
TrustpilotShivali was brilliant throughout the…
Shivali was brilliant throughout the whole process. Really responsive, always happy to answer questions (even when I had quite a few!), and made everything feel straightforward. She kept us updated at every stage and was genuinely helpful. Would definitely recommend her to anyone looking to rent in the area. Thank you Shivali!
1/5
TrustpilotAbsolutely disgusting customer service
Absolutely disgusting customer service. Received increase in rent from our tenants as agreed with us for the last 5 months and instead of paying to the landlord, have pocketed for themselves. Avoid avoid avoid!!!!An increased rent was agreed as guaranteed rent at the beginning of the year. Martyn Gerrard have everything in writing and evidence of previous payments . They now refuse to pay us this sum on the basis they do not have a signed contract to this effect. The reason there is no signed contract is because we have awaited a draft since January and have chased this on numerous occasions and it was not provided, and every month we were fobbed off and told we would receive the draft by the following month. No draft ever came. Mrtyn Gerrard also agreed with us as per previous emails in April that they would backdate us for the increased amount, and instead of doing so, they now want to pocket the extra money they have received for a period of 5 months from the tenant. The fact that they have lost all the paperwork as they say do not have a further signed contract despite us chasing for a draft version on numerous occasions since January is of no relevance. They have received the increase in rent and it is an implied term of the rolling contract those monies should be returned to us.
We have reopened this case for further investigation as the issues seem be revolving around your previous agent. Clearly there is some confusion with regard to the type of contact you hold with them and we will be contacting you to clear this up and any other outstanding issues.
5/5
GoogleAnna was very good. Keen to help, easy to deal with. Would recommend.
Thank you for taking the time to provide feedback. Your review is appreciated.
5/5
TrustpilotExtremely helpful and great service
Tyler and Hussain have been extremely helpful in assisting me with renting a flat with Martyn Gerrard. Super smooth experience and I have dealt with absolutely no complications. Quick responses to any queries I had and have ensured to keep me updated the entire way. Couldn’t recommend them more!
Hi Sara, we genuinely appreciate your positive feedback! Thank you for sharing your experience with us.
5/5
TrustpilotThe best agents in North London
The best agents in North London, very helpful and professional, to find my new flat. Good experience and fast. Big thank you for all team especially for Andrew, Zahed and Alexia with all suppurt and help. Brilliant job and no stress at all to rent a new place. Highly recommend.
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you had such a positive, stress-free experience finding your new home with us. A huge thank you for your kind words about Andrew, Zahed and Alexia, we’ll make sure they know how much you appreciated their help and support throughout the process. We hope you’re very happy in your new home!
5/5
GoogleZlat at Finchley Central was very professional. Answered all the questions and helped us find our new family home. We needed to upsize with a garden and he was able to take our requirements and find the perfect home. Thanks Zlat
Thanks Shane! Delighted Zlat helped you find your perfect family home with garden. We appreciate your trust.
5/5
TrustpilotIt’s a pleasure to be able to say that…
It’s a pleasure to be able to say that Gabriela and Claudia a great team, managing recent work at my property efficiently and successfully. I’ve been with this company for more than 20 years and, with only rare exceptions, have been well served.
Hi Jason, thank you immensely for your continued loyalty over more than 20 years. We’re delighted Gabriela and Claudia managed your recent work so efficiently and successfully, and we’ll be sure to share your kind feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
35 reviews from sellers, rated 4.8 out of 5 on average. For example, Paul wrote: "We have worked with Kyri to sell our flat for over a year in a challenging market and with a niche property. During that time we have found Kyri to be full of ..."
46 reviews from buyers, rated 4.9 out of 5 on average. For example, Raj wrote: "We are first time buyers and when we shortlisted the property that ticked all boxes, Kyri came across a seasoned professional. He was extremely knowledgeable ..."
15 reviews from landlords, rated 4.9 out of 5 on average. For example, Cecil wrote: "Eva and Conor provide a professional, efficient and proactive service from the very outset with no fuss. My wife and I thank them for their hard work and ..."
13 reviews from tenants, rated 5.0 out of 5 on average. For example, Khalil wrote: "Rayan went out of his way to ensure that I was well informed of all steps and negotiations leading up to securing my tenancy. He made me feel like my needs and ..."
