Every review we hold for the Feltham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI just bought a house with Frost, great communication during the 8 weeks process, always available if you need something . Great experience and great team Chloe and Andy . All correspondence and updates during the process wose with Louis, …
Paul · 4 October 2025
Agent replied · 25 October 2024
Hi Paul - Many thanks for writing this fantastic 5 star Google review for Chloe, Andy and Louis from our Feltham Sales office. It was a pleasure to hear that you had a great experience and that they kept you up to date with all the … More
★★★★★ 5/5
GoogleWe are vey happy with the lettings department at Frost Partnership, they found a great tenant for us within 24hrs. I found Sebastian Rodriguez the lettings manager to be very professional and friendly also Robert and Max were very helpful throughout the process. We have used other agents in the town in the past but the service is not as good. I would strongly recommend The Frost Partnership.
Minerva · 30 July 2019
Agent replied
Hi Minerva,
Many thanks for this glowing review for the Feltham team's lettings department. We're delighted to hear that they found you some great tenants in such a short time, and that you were impressed with the friendly and professional service you received. We will pass your comments on to all involved.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe have just purchased our first property and we can't praise Chloe enough. Her commitment on every stage of the process was exemplary - from arranging viewings until completion, she helped us smoothly navigate through the process of buying …
Katarzyna · 4 October 2025
Agent replied
Hi Katarzyna - Many thanks for writing this fantastic 5 star Google review for Chloe from our Feltham Sales team. It was great to hear that Chloe helped you smoothly navigate the process of buying the house as a first time buyer and made … More
★★★★★ 5/5
GoogleWords cannot express my gratitude to Louis from Frost Partnership in Feltham. Without him and his team's(Andy and Chloe)active and effective co-operation, I wouldn’t have been able to complete the purchase of my first house in just 7 weeks …
HQ · 4 October 2025
Agent replied · 26 March 2025
Thank you so much for taking the time to post this 5 star Google review for our Feltham Sales team, especially Louis, Andy and Chloe. We are delighted to hear that they helped you to complete the purchase of your first house in just 7 weeks … More
★★★★★ 5/5
GoogleAbsolutely amazing work from the team especially Jamie and Paige who’s made the 1st time buying process so easy I’ll and quickly. Thank you for all the hard work I would highly recommend to family and friends and will be returning for future property endeavours. Brilliant team!
Medz · 20 March 2023
Agent replied
Many thanks for taking the time to write this 5* review for our Feltham Sales team, especially Jamie and Paige. We are delighted they made the first time buying process so easy for you. We will pass your comments on to them and also to our … More
★★★★★ 5/5
GoogleFrom the start the sale was not straightforward by any means. Andy Thomson and his team were exceptional, nothing was too much, offering to go way beyond, providing removers, outside storage, chaperoning viewings and keeping us updated of …
Sophie · 4 October 2023
Agent replied · 18 October 2023
Hi Sophie - Thank you so much for taking the time to write this fantastic 5 star review for our Feltham Sales team. It was great to read that the team were exceptional, that nothing was too much trouble and that they went way beyond! We … More
★★★★★ 5/5
GoogleExcellent experience Frost sold our house in the first few days Jamie and Chloe were very professional and were always at hand to advise and help us through the whole sale. We would strongly recommend them to all our friends and family. Definitely a Five Star
Anne · 20 March 2023
Agent replied
Hi Anne - Many thanks for this fantastic 5* review for our Feltham Sales team and especially Jamie and Chloe. We are delighted to hear that they were very professional and were always at hand to advise and help you through the whole sale. … More
★★★★★ 5/5
FacebookKaren Morris Lettings Manager at Frosts and her team have been brilliant. They are professional, honest and friendly. They recently found suitable new tenants very quickly for a property I rent out when the existing tenant gave notice very suddenly due to redundancy. They offer a personal customer focused service which sadly is often lacking with some other larger agents. I would highly recommend Frosts!
Sue · 7 January 2020
Agent replied
Hi Sue,
Thank you so much for taking the time to write this glowing recommendation for Karen and her team. We're delighted to read that they provided you with a personal and professional property service and that they found suitable tenants for your property very quickly.
We will pass your comments on to all involved.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
FacebookLaura from The Frost Partnership was very professional from the initial meeting through to the conclusion of our property sale delivering exactly what was proposed, timely and efficiently
I would thoroughly recommend The Frost Partnership and would have no hesitation in using their services again
Thank you Laura for your assistance
Rob · 12 September 2022
Agent replied · 30 April 2023
Hi Rob,
Thank you for taking the time to write this fabulous review for Laura.
We are delighted that you received a professional, efficient and effective property service.
We will pass your comments on to Laura and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookWe started our moving plans just before Covid so things were very protracted and there were some hold ups buying into a new build property.
Franky Vicars dealt with us throughout starting with viewings and the ensuing difficulties. We found her very competent,reliable,reassuring and understanding when we were stressed.
Franky is a true professional and I can’t imagine anyone doing a better job.
Dorothy · 30 July 2020
Agent replied
Hi Dorothy, Many apologies for the delay in responding to your recommendation, but we have only just been notified of your review.
Thank you so much for taking the time to write this super review for Franky. We are delighted that you received a competent, empathetic and professional service during the purchase of your property.
We will pass your comments on to Franky and to our senior management team.
Best wishes from all at The Frost Partnership
★★★★★ 5/5
GoogleOverall good experience with Frost Feltham. Polite, helpful and very accommodating. I mainly dealt with Chloe Lucas and she was a pleasure to work with. Thank you Frost Team. Would recommend.
Davinder · 20 March 2024
Agent replied · 14 June 2024
Thank you so much for writing this 5 star review for our Feltham Sales Team, Chloe. It was a pleasure to read that she was a pleasure to work with and that you would recommend the team. We will pass your comments on to them and also to our … More
★★★★★ 5/5
FacebookWe have recently moved into our new property. I am writing this review of the Frost Feltham branch. Jamie and his team were great, from our first meeting to value the house, through to the accompanied viewings to offers and our sale process. They were in close contact with our solicitor and everything worked like clockwork. We would thoroughly recommend. Thanks very much!
Michelle · 29 April 2020
Agent replied
Hi Michelle,
Thank you so much for this glowing recommendation of Jamie and his team at Feltham. We are delighted to read that their property service was proactive and efficient, and that everything worked like clockwork.
We will pass your comments on to all involved and to our senior management team.
Wishing you every happiness in your new home from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotAVOID WHIST POOJA IS THERE!
Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby.
Pooja then decided to come and do the half year inventory check and all of a sudden raised so many complaints which were all false. I debunked all her false accusations on email showing our first 2 inventory checks as evidence. She also mentioned about mould being on the wall as our fault when the old tenants and building maintenance man both already mentioned the apartments have mould issues. We had already raised concerns to the agents months before about this and we were completely ignored. Pooja didn't like that I spoke out and so she sent us an eviction letter. We called her to ask why she is evicting us and she rudely said I should want to leave the property anyway due to mould as I have a newborn (Indirectly questioning my care for my child). A few days later she sent us an emailing saying she is 'Glad' to inform us of our eviction date.
This is all clearly discrimination against me and my partner. I can see there are other reviews about her. I hope frost take action and do something about her. She should not be in such a sensitive role as she clearly lacks professionalism and doesn't know how to speak.
Please don't rent from this agency whilst Pooja is working there .I know other people losing their homes because of her too. Although she is just one person she's clearly putting a lot of people in detriment and I would hate for that to be you too.
Khan · 7 November 2022
★★★★★ 5/5
GoogleAndy and his team were excellent. They are approachable, helpful, and could not have been better from the day we met them until the sale completed.
Steven · 20 March 2024
Agent replied · 14 June 2024
Hi Steven - Many many thanks for posting this 5* Google review for Andy and our Feltham Sales office. We are delighted to hear that they could not have been better from the day you met them until the sale completed. We will pass your … More
★★★★★ 5/5
GoogleThe level of customer satisfaction I have experienced with Frost, Feltham passes all expectation. They truly understood my needs and state of affairs and they delivered in no time. Keep up the good work and I would recommend you to my family, friends and neighbours.
Farai · 31 May 2025
Agent replied · 3 June 2025
Many thanks for taking the time to post this fantastic 5 star Google review for our Feltham team. We are delighted to hear that their level of customer satisfaction passed all expectations and that you would recommend them to friends and family. We will pass your comments on to the team and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleUsing Andy Thomson at Feltham was a great experience. He did exactly as he said he was going to do by selling my property almost immediately and for an amount I was very happy with. Even through the trying Covid times he was always …
Deano · 4 October 2022
Agent replied · 14 June 2024
Hi Deano,
Thank you. That's fantastic to read; we're so pleased that Andy from our Feltham team provided you with a great experience throughout. We will pass your … More
★★★★★ 5/5
GoogleAndy and the rest of the team were very efficient and although there were some complications to start with, they were very helpful and managed to get the sale across the line. …
Rob · 4 October 2025
Agent replied · 28 March 2025
Hi Rob - Many many thanks for writing this fantastic 5 star Google review for our Andy and our Feltham Sales team. It was great to hear that they were very helpful and managed to get the sale across the line. We will pass your comments on … More
★★★★★ 5/5
GoogleI’ve used Frost Partnership Feltham few times over last 5 years and hands down they are impeccable! Outstanding experience & service! always on top of things. Excellent communication & automated texts keep you updated on viewings and …
A · 12 August 2025
Agent replied · 12 August 2026
WOW! Thank you so much for taking the time to write this 5* Google review for our Feltham Sales team. We are so pleased to hear that you had an outstanding experience, excellent communication and exceptional service from the team. We will … More
★★★★★ 4/5
GoogleLouis, Chloe and the team offered a great, approachable service throughout the whole buying process. Would definitely recommend them.
Rosie · 9 September 2025
★★★★★ 5/5
GoogleHave used The Frost for a few years now service has always been very good have delt with quite a few staff but mostly with Sebastian Rodriguez and Grace always very helpfull nothing is to much very good service
Tony · 29 July 2025
Agent replied
Hi Tony,
Many thanks for taking the time to write this 5* review for Sebastian at our Feltham office.
It is great to read that he has always provided a professional and helpful property service.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotThere is no complaints process
There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership.
The service levels are unsatisfactory and no issues are resolved.
Jaspreet · 3 April 2024
★★★★★ 5/5
Google"I had a wonderful experience with Frost partnership.They were very helpful, responding to our emails promptly.I would definitely recommend their sevices to anyone looking to buy or sell property ".
Terry · 17 October 2025
Agent replied · 21 October 2025
Hi Terry -Thank you so much for taking the time to write this fabulous 5* Google review for our Feltham Sales team. We are delighted to hear that you would definitely recommend their services to anyone looking to buy or sell property. We will pass your comments on to the team and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
TrustpilotLandlords stay away
Can't find words to describe how bad the quality of service is. Frosts charges me management fee for "managing" my property. But now I have to manage Frosts and my property.
One of many examples - Gas Safety certificate on my property has expired. As managing agent they should have initiated the process of getting new one. But they didn't. I raised it with them when I realized it. It took them more than 3 weeks and multiple follow ups to get it sorted. The lady dealing with my property has absolutely no clue about what Gas Safety Certificate is what is the purpose of it.
Their contractors charge extortionate rates. You can get things done in half the money if you find a tradesman. You are better of managing your property than giving it to Frosts. You will end up managing it yourself anyway.
Omega · 4 February 2022
★★★★★ 5/5
GoogleAndy Thompson was really helpful and considerate at a difficult time and
all through the selling process he kept me informed and advised as necessary. The Feltham office always answered my calls and i would definitely use them again, the team at the Feltham office are a credit to the Frost Partnership.
Roy · 22 May 2021
Agent replied
Hi Roy,
Many thanks for taking the time to write this 5 * review for Andy from our Feltham team. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
