The Frost Partnership Feltham reviews

★★★★★ 5/5

Google

We really couldn't be happier with the Frost partnership, Feltham, and with Andy in particular. From the day we met him (once he found the right house number), until the day we exchanged, he really couldn't have been more helpful, supportive and friendlier. We helped guide us through the whole process, especially with advice and guidance on our onward searches, and consistently went above and beyond expectations. The cost was very reasonable, friendly service, nothing was too much trouble, and not at all pushy, and listened carefully to our requirements. If you are selling or buying in the local area, I'd highly recommend the Frost Partnership, but very much recommend Andy in particular, worth his weight in gold!

Mike · 25 August 2022

★★★★★ 5/5

Google

Big shout out for Louis Devins at the feltham branch, after securing a sale 3 days after my mums house was put up for sale for what was going to be a simple sale with no chain, 6 mths later he had still kept everyone happy when we hit probate problems , he was sympathetic to the situation when our mum passed, can't thank him enough,

Janet · 9 October 2025

★★★★★ 5/5

Facebook

I bought my house 16 years ago and sold it this month all through Frost. Matthew Craft and his team have provided very professional service during the whole period. They are knowledgeable， carefull， and very nice. I like everyone of them. Sonia is the person who looks after my house viewing to completion. She is very kind， helpfull， and answers all questions you want to know. I will strongly recommend them to you if you want to buy or sell your house. I will miss them!

Edward · 23 July 2022

★★★★★ 5/5

Google

Helpful and professional staff, who were always available to answer my queries or deal with any issues. Very happy.

Lewis · 5 October 2026

★★★★★ 5/5

Google

A big thank you to Chloe and all the team from the Frost Partnerships Feltham for all the and support and guidance to buy our first dream home.Outstanding experience and service, very helpful team to work with.

Pradeep · 28 February 2025

★★★★★ 5/5

Google

I cannot recommend the Feltham branch enough for the outstanding service I received on selling a property. Louis especially, from start to finish, showed a genuine willingness to help and sympathy, on what was a complicated and stressful sale. Communication was fantastic and prompt and he should be commended on his service. I would not hesitate to recommend Frost Feltham to family and friends.

Carol · 9 October 2025

★★★★★ 5/5

Facebook

We recently bought a house in Eton Wick. The whole process was made much easier by the friendly and helpful staff at the Frost Partnership. We would especially like to thank Chris who went above and beyond in explaining to us all about the house we were buying and things to look out for when buying a house. He was always approachable and willing to assist us by contacting the solicitors and owners of the house. We would highly recommend the Frost Partnership.

Lucy · 8 April 2022

★★★★★ 5/5

Facebook

We recently bought a house in Eton Wick. The whole process was made much easier by the friendly and helpful staff at the Frost Partnership. We would especially like to thank Chris who went above and beyond in explaining to us all about the house we were buying and things to look out for when buying a house. He was always approachable and willing to assist us by contacting the solicitors and owners of the house. We would highly recommend the Frost Partnership.

Lucy · 8 April 2022

★★★★★ 5/5

Google

Fantastic personal and seamless service from Louis and the team at Frost Feltham! Would highly recommend!

Leeanne · 27 September 2025

★★★★★ 5/5

Google

Cannot recommend Andy enough - he was brilliant from start to end of our house sale. He couldn’t do enough to help and managed to solve any hiccups as they cropped up. Excellent service, thank you so much!

Carrie · 6 January 2025

★★★★★ 5/5

Google

The best estate agents in Feltham and probably in West London, great customer service and all staff is very helpful and knowledge, especially Louis and Andy unlike other sales estate agents.

Mitles · 20 March 2025

★★★★★ 5/5

Facebook

I purchased my home through Frost GX. Matthew Craft is simply the best estate agent I have ever dealt with. He saved the sale of my property which was being sold via another Local estate agent by taking over discussions with a very awkward and difficult buyer. My own estate agent was not able to do this and my buyer walked away but Matthew managed to get him back to purchase my property. Matthew worked until late into the evenings and kept all parties informed at all times. I have never dealt with such a difficult sale and purchase and would like to thank Matthew for keeping me at the table as there were times when I just had enough and wanted to throw in the towel. I realised that when deciding on an estate agent to sell your property you need someone that will do their utmost for your best interests and Matthew certainly does this at all times for his client and even for others in the chain. I will never use another estate agent and regret that I did not use Frost in the first place.

Zareena · 29 October 2021

★★★★★ 5/5

Google

Frost went over and beyond to help me with the sale of my property. They kept me informed throughout and gave me honest advice even about my onwards purchase. In particular Chloe and Andy were amazing and dedicated to good service. …

Bianca · 4 October 2024

★★★★★ 5/5

Google

Frost Partnership in Feltham took on my property after 4 estate agents were unable to sell my flat. Within weeks they were able to sell our property with a very good offer. The whole transaction was very smooth and communication was very good. Would also like to thank Andy for all his hard work and putting up with me. He has been very informative and helpful with everything. Would definitely pick Frost again for my next purchase/sell. 5 star!!!

Navid · 9 October 2021

★★★★★ 5/5

Google

I can’t thank Louis, Chloe and Andy for the support in selling my mum’s house in the circumstances it had to be sold. From the first interaction with Louis to the exchanging of the contract the customer service was outstanding. There was no … More

Dave · 10 September 2025

★★★★★ 5/5

Facebook

The Frost Partnership have been our Management agents for over 10 years. Their team of Letting agents in particular Caroline have been outstanding in getting our property rented quickly and smoothly. On the Property Mangement side I have to call out Ciara Jewsbury. Her customer service and attention to detail has been outstanding. She has worked diligently on getting issues resolved quickly, has been super responsive and shown great leadership. I am so so impressed with Ciara and know she will be super successful in any projects she takes on within The Frost Partnership.

Emily · 10 May 2021

★★★★★ 5/5

Google

Excellent service from start to finish selling my house. Louis, Andy and the entire team were so helpful, friendly and accommodating throughout the whole process. Viewings were booked in extremely quickly once my property was on the market …

Andrew · 4 October 2024

★★★★★ 5/5

Google

The Frost Partnership has been nothing but professional and extremely efficient throughout the whole process of selling my Mum’s house. Jamie Berryman has been our main contact and his friendliness and professionalism has been outstanding. In fact every person at The Frost Partnership has been the same. The sale and purchase of a new home for my Mum has, unfortunately, not been plain sailing, but Jamie’s endless patience and optimism has kept us going. Even though at times we could easily have given up. The last 15 months have been fraught, to say the least, what with losing buyers, finding new buyers, different house to purchase and to top it all, a global pandemic!! Jamie has kept us informed every step of the way and has gone over and beyond, we would say, the role of an estate agent. We would thoroughly recommend The Frost Partnership to anyone either selling or purchasing. They really do give a five star service.

Sharon · 13 February 2021

★★★★★ 5/5

Google

Frost Feltham provided excellent service, especially Andy and Chloe. Found them to be friendly and approachable and dealt with any questions promptly. I would definitely recommend Frost.

Kim · 20 March 2025

★★★★★ 1/5

Trustpilot

Landlords stay away

Found out the tenants haven’t been paying council tax, called the agent for help. A very aggressive and rude guy was talking over me, blamed me in the situation and told me it was not their job to deal with the situation. Said he’d better speak to my husband! Sexist as well. And while I was on the phone he told someone else, why is she calling me? Never been disrespected like that before. That is not the way to treat customers. That is Feltham branch.

Marina · 23 April 2024

★★★★★ 1/5

Trustpilot

If I could give them zero stars, I WOULD.

If I could give them zero stars, I absolutely would. This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies. Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her. Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it. Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it. Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract. Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go. I would not use their services ever again even if they paid me for it. To conclude, the whole experience was quite literally $hit.

Nicole · 20 April 2024

★★★★★ 1/5

Trustpilot

Negative move out experience

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous. They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough. I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.

Fallx · 23 December 2025

★★★★★ 5/5

Google

Excellent service from Andy and his team from Frost in Feltham , kept to date regularly and very efficient in selling the property Andy answered and delt with any queries I had quickly and I would highly …

Nina · 4 October 2024

★★★★★ 1/5

Trustpilot

Landlords be aware I had never used…

Landlords be aware I had never used them before April this year and in 30 years of property rental business I have never come across such an unscrupulous and unprincipled team of amateurs. The tenant introduced was a complete con man who paid no rent from month 3 and Frosts still send landlord statements with rent collection fees when they have failed to collect any rent for six months! I should have kept my property empty rather than rent it out through them.

Tufan · 10 December 2025