Every review we hold for the Feltham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOver several years we bought, rented and sold our flat through The Frost Partnership. Excellent communication and service throughout the ownership, sale and renting out of the property. I would thoroughly recommend Frosts. In particular, …
David · 4 October 2022
Agent replied · 17 June 2024
Hi David - Many thanks for taking the time to write this 5* review for our Feltham team, especially Sebastian, Chloe and Jamie. We are delighted that you received excellent communication and service throughout. We will pass your comments on … More
★★★★★ 1/5
TrustpilotHad EE call asking to switch said easy…
Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless
Adam73 · 18 December 2024
★★★★★ 5/5
GoogleExcellent professional and helpful staff, especially Rob, Paige and Sebastian from the day I first called the agency. Managed to get the house sooner than I thought. They always answer to any issues promptly. With Frost Partnership for two years now and I would recommend it to anyone!
A · 13 June 2020
Agent replied
Hi Diana
Thank you so much for taking the time to write this 5* review for Sebastian, Rob and Paige. We're delighted to hear that the Feltham team have always provided a prompt and professional property service, and that you will continue to use them in the future. We will pass your comments on to all involved.
Best wishes from all at the Frost Partnership Estate Agents
★★★★★ 5/5
GoogleExcellent professional and helpful staff, especially Rob, Paige and Sebastian from the day I first called the agency. Managed to get the house sooner than I thought. They always answer to any issues promptly. With Frost Partnership for two years now and I would recommend it to anyone!
Diana · 22 May 2020
Agent replied
Hi Diana
Thank you so much for taking the time to write this 5* review for Sebastian, Rob and Paige. We're delighted to hear that the Feltham team have always provided a … More
★★★★★ 5/5
GoogleI would highly recommend The Frost partnership team, especially Chole and Jamie. They dealt with my inquiries in a professional and helpful manner. Being a first time buyer I had so many questions for them and seller. All of my questions …
Inderjit · 4 October 2021
Agent replied
Many thanks for taking the time to write this 5* review for our Feltham team.
We are delighted to read that they dealt with your enquiries in a professional and helpful manner. … More
★★★★★ 5/5
GoogleI completed my house buying process in end of May. The whole journey was seamless, start from beginning. Everyone is professional and very responsive on both call and email. Thanks everyone at frost, especially Chloe and Jamie.
May · 22 May 2022
Agent replied · 14 June 2024
That's great to read; we're so pleased the Feltham team made your house buying process seamless, especially Chloe and Jamie.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleI am one of the very happy and satisfied landlords. Sebastian Rodriguez and his team are simply the best. He is professional, approachable, very helpful and understanding lettings manager. Deals any issues or problem promptly and passes informations well in advance and regularly. HIGHLY RECOMMENDED, trust me.
Tek · 22 May 2020
Agent replied · 22 May 2026
Hi Ilaj,
Thank you so much for taking the time to write this fantastic review for Sebastian and the Feltham team. We are delighted to read that you are being provided … More
★★★★★ 5/5
GoogleAm very satisfied with the services provided by this agency. He gave me the best choices. And with Adrianna's help, I managed to organize in a short time the entire process of renting the desired house.Thank you Adrianna to you and your team.
Alina · 22 May 2021
Agent replied
Hi Alina,
Many thanks for taking the time to write this 5* review for our Feltham Lettings team. We are so pleased to read that you were given the best choices and were … More
★★★★★ 5/5
FacebookFrosts were very understanding and considerate and patient in how they handled the sale of my property.Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.
Joe · 20 May 2021
Agent replied
Hi Joe,
Many thanks for taking the time to write this recommendation for Gemma from our Chesham office.
We are delighted to read that she provided you with a proactive and responsive property service throughout the sale of your property.…See More
★★★★★ 5/5
FacebookExcellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!
Jack · 25 May 2022
Agent replied · 30 April 2023
Hi Jack, Many thanks for taking the time to write this glowing recommendation for Naomi and the team.
We are delighted to read that they provided you with an efficient, proactive and professional property service throughout the purchase of your first home.
We will pass your comments on to all involved and to our senior management team.
Wishing you every happiness in your new home from all The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleWe appointed The Frost Partnership in Feltham to market our house in lower Feltham. Jamie and his team were at all times professional, with excellent local knowledge. Our first contact was with Jamie Berryman the manager who provided us …
Andrew · 4 October 2021
Agent replied · 14 June 2024
Hi Andrew,
Many thanks for taking the time to write this 5* review for our Feltham Sales team. We are delighted to read that they were always professional with excellent … More
★★★★★ 5/5
The Trusted AgentExcellent Service
From the time we first called Frosts to arrange a valuation of the property the service was excellent. We dealt with Jamie the branch manager who was very professional at all times. He gave us advice on what we should do and how much the property should be marketed for. When we called the office other members of staff were really helpful and friendly. We were always able to speak with Jamie on any query we had and he kept us updated. Jamie advised all the way on prices for the property etc. With the result the property was sold within weeks.
We would have no hesitation in recommending Frosts and in particular Jamie to deal with a house sale.
Barbara · 3 April 2019
★★★★★ 5/5
GoogleFantastic service, Sebastian Rodriguez and his team are brilliant. Dealing with any issues or problems promptly and with ease, making the whole process of letting a property simpler. With extremely polite and approachable staff going above and beyond, I would highly recommend the Frost Partnership.
Sahil · 22 May 2020
Agent replied
Hi Sahil,
Thank you so much for taking the time to write this 5* review for Sebastian and the Feltham team. We're delighted to read that they made the process of letting … More
★★★★★ 5/5
The Trusted AgentKeep up the good work.
I'm an overseas Landlord and have been using the Frost Partnership (Feltham) since 2015 to manage my portfolio. Since I left the UK in 2015 I haven't had to return to the UK to deal with an issue such has been the standard of management and support provided by the team.
Whilst I appreciate it's a combined effort I'd like to offer especial thanks to Seb Rodriguez and Elaine Hawkins who are two of the most dedicated professionals I've ever encountered.
I'd highly recommend the Frost Partnership for any landlords property needs.
Paul · 6 February 2019
★★★★★ 5/5
GoogleI am one of the very happy and satisfied landlords. Sebastian Rodriguez and his team are simply the best. He is professional, approachable, very helpful and understanding lettings manager. Deals any issues or problem promptly and passes informations well in advance and regularly. HIGHLY RECOMMENDED, trust me.
Ilaj · 30 July 2019
Agent replied
Hi Ilaj,
Thank you so much for taking the time to write this fantastic review for Sebastian and the Feltham team. We are delighted to read that you are being provided with such a professional and helpful property lettings service. We will pass your comments on to all involved and to our senior management team.
With best wishes from all at The Frost Partnership Estate Agency
★★★★★ 5/5
GoogleHuge thanks to Jamie Berryman and his team, esp. Georgina, at Frosts, Feltham for highly professional, courteous and friendly service selling my flat. We had good, wise advice from Day One making the whole successful process amazingly smooth and efficient from start to finish.
Mark · 22 May 2020
Agent replied
Hi Mark,
Thank you so much for taking the time to write this glowing 5* review for Jamie and the Feltham team. … More
★★★★★ 1/5
TrustpilotNo response to emails - out of business?
I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.
DL · 8 October 2024
★★★★★ 5/5
GoogleThe lettings team are incredibly helpful and always come back to me same day with an answer to any queries I have had. Thank you Sebastian, Rob and Paige you helped to make what can be a stressful time as smooth as possible.
Zoe · 22 May 2020
Agent replied
Hi Zoe
Many thanks for taking the time to write this great review for Sebastian, Rob and Paige. We're delighted that you've received a first class property service … More
★★★★★ 1/5
FacebookI was disgusting to have been calling the estate agents for days on end & find out it was all a waste of time! There is currently 2 adults and our baby living in a 1 bed private rent property. 1 additional adult will be living with us as soon as we find a 3bed house. I spoke to many people who took my details and explained that if we failed the credit check that we would need a guarantor. We found a reliable guarantor whom owns their own property, has worked all their life & is still working now. On day 5, I was told that I needed to find a "more lenient" estate agent as there would be nothing they could do for us. The reasons were;
I am on maternity leave (yet I was in full tome employment and I will be going back to work!)
That the additional person isn't 'blood family', although he has been like a brother to my fiancé for 15years!
My guarantor doesn't earn £52,000 a year!! Even tho the rent was only £1300 p/m
And also, because my partner has debts from his teenage years which he has cleared one, and is currently paying back the rest of them!
Disgusted that we have been penalised by an estate agent like this and I will not be recommending you to anyone! I do not claim anything what so ever and we always pay rent and bills!! Yet a reference from our current landlady, to clarify that, wouldn't be sufficent.
Personally, this is a 'snobby' establishment & obviously we are too common for you!
Disgusted!!
Charlotte · 31 March 2016
★★★★★ 5/5
GoogleAndy and the team provided an excellent service throughout our sale transaction. Excellent market knowledge, responsive and highly professional all you could ask for in an agent.
I couldn’t recommend more highly.
Katrina · 22 May 2022
Agent replied
Hi Katrina
Many thanks for taking the time to write this 5* review for Andy from our Feltham Sales team. We are so pleased to read that he provided you with excellent … More
★★★★★ 5/5
GoogleThis is the second time I have rented a property through the Frost Partnership and am very happy with the service provided and the professionalism of the staff. Particularly Sebastian Rodriguez, who is always at the end of the phone to deal …
Chloe · 8 October 2019
Agent replied
Hi Chloe
Many thanks for taking the time to write this superb review for Sebastian and the Feltham office. We're delighted to hear that you have always received a … More
★★★★★ 5/5
GoogleI would like to thank Jamie & his staff for all of their help with this very difficult purchase. They have been friendly, informative & totally professional throughout the whole process. It is lovely to find a team like this that understand …
Tony · 8 October 2019
Agent replied
Hi Tony,
Thank you so much for taking the time to write this 5* review for Jamie and the Feltham team. … More
★★★★★ 5/5
GoogleI would highly recommend this agency to friends and family. Harry was excellent and we found him very helpful and approachable. I finally sold my house and moved so I am very thankful to Jamie Harry and the team.
Thankyou. Amrita
Amrita · 22 May 2020
Agent replied
Hi Amrita
Many thanks for taking the time to write this lovely review for Jamie, Harry and the Feltham team. … More
★★★★★ 1/5
GoogleThe Rentals team are thieves! Avoid the agency, especially the Rentals department. The staff there lacks courtesy; you're received in the office as if they're doing you a favor, not as clients or, better said, potential collaborators. Yet, you go there to pay for a service, but the treatment we received leaves much to be desired!
Alexander · 20 March 2024
Agent replied · 27 August 2023
We have no record of any contact from you with our Feltham office.We take all feedback seriously and we would like to look into this further. We would be grateful if you could email your contact information to marketing@frostweb.co.uk and a … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
