Trusted Agent profile · Farnborough, Hampshire

Romans Farnborough reviews

4.6

★★★★★ Excellent

279 reviews across 1 platform

67 Victoria Road, Farnborough, Hampshire, GU14 7PL

Part of Romans, see every office.

Romans's office in Farnborough, Hampshire, at 67 Victoria Road, is rated 4.6 out of 5 across 279 reviews on 1 platform, including 279 Google reviews rated 4.6.

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4.6 / 5

279

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Farnborough office, from every platform, shown as written. First names only.

5/5

Google

Highly professional and helpful throughout the process of finding a property and moving in. Shona Rogers made sure we were aware of everything that was required on our part but also what was happening every step of the way.

Alexander · 9 July 2020

Agent replied

Hi Alexander Lai Man Chun, Thank you for the great review of our Romans Estate Agents Farnborough team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Romans Estate Agents Farnborough

5/5

Google

The staff at Romans have been very helpful and kind enough to print out my daughter’s homeschooling work during lockdown. It has been a great help for us! Thank you Alfie and Mia.PositiveProfessionalism

Saryu · 27 August 2021

Agent replied

Hello Saryu Joshi Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

4/5

Google

Ashleigh and Mia have been looking after the sale of my house since April this year. One sale fell through but they resold the house in 24 hours. It has not been an easy journey with a lot of work needed by these two ladies. I can't thank them enough for all their hard work and keeping me calm. I would recommend Romans to anyone thinking of seeking a new home. Risk you Mike and your team for all your hard work. YP

Yvonne · 14 October 2021

Agent replied

Dear Yvonne Parr, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Alishma showed me a property and has been so helpful and kept in constant contact answering my questions, unfortunately my offer didn’t get accepted by the seller but Alishma and Mike gave me exceptional service all the way through!

Sadie · 22 November 2024

Agent replied · 11 December 2024

Dear Sadie Hall Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Absolutely brilliant managing agents. Highly recommended.

Colin · 8 August 2026

5/5

Google

Hello Evans was so helpful throughout the process of my rental property. Thank you for your kindness and help

Emre · 26 March 2023

Agent replied · 24 June 2023

Dear Emre Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Mia and the team at Romans helped us secure our new home. They facilitated our needs throughout the whole process from initial viewing to completion and beyond. Thanks again great service!

Martin · 7 October 2021

Agent replied

Dear Martin Smith, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Shona Rogers from Romans Farnborough has been a great help when renting my new place. She is efficient, professional and helpful. puts many other lettings professionals to shame. Highly recommend you ask for Shona if dealing with Romans lettings.

James · 29 July 2019

Agent replied

Hi James Thank you for the recent 5 star review of our Farnborough branch. We are very pleased to hear that Shona could provide you with a great service and we will be sure to pass on the feedback. Don't hesitate to be in touch if there's anything further we can do to assist. Kind regards Romans

5/5

Google

Thank you to Shona @ Farnborough Lettings! She went above and beyond to make the process very smooth for me and my other half. She is very helpful and nothing was too much to ask! Would definitely recommend :)

Kat · 29 July 2019

Agent replied

Hi Kat Many thanks for the 5 star review of our Farnborough branch. It is great to see the comments about Shona and will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist. Kind regards Romans

5/5

Google

Fantastic service from everyone at Romans Farnborough, especially Charlie and Mike who, went above and beyond my expectations of an estate agent. A really refreshing experience. Professional at all times, kept me updated and I felt they really went the extra mile. A successful sale, and I wouldn't hesitate to recommend to anyone. Worth every penny. Thank you guys for making it a much easier process than it could have been.

T · 29 July 2019

1/5

Google

1st complaint is the virtual tour, misleading!! Did not show the cracks in the walls, damages at the property or the work that needed doing, if we saw this we would have never made an offer and moved in. 2nd complaint is the property management at Romans Farnborough. We moved into the property in May 2020 and honestly ever since that day there have been issues. First it was internet issues, cracks in the bathroom window and the hob was not working ( this was resolved 2 months after reporting). Then boiler issues, dampness and mold and leaks in the ceiling which damaged our property, none of these were addressed until we threatened legal action, even then all the issues are still not resolved. Took 4 months to fix boiler ( they repaired it a day before we left, we had no heating or hot water). Leaks from the bedroom ceiling ( damaged our personal property) , someone came to take photos of damages after over a month of chasing and complaining, this is all that was done. Mold and dampness started in the hallway and has now spread to the bedrooms, bathroom and hallway and they have the audacity to blame us for this ( after being told the landlord was aware of mold before and still done nothing) We paid a full deposit and 6 months upfront to live here and the whole 6 months has been nothing but problems! This property is supposed to be fully managed but nothing gets done unless you threaten legal action. We are going to a small claims court due to the misleading of the state of the property and all experienced whilst living here which has affected our health. (we have evidence to prove everything mentioned in this post). We have images of the state of the property before we moved in and images/ videos of how we left the property, the landlord is now trying to blame us for mold growing, cracks in the walls and damages which were present when we moved in which is stated on check in inventory report!!) We seeked advice and we were told to vacate early if possible, everyone I spoke to deemed the property not livable. We were tenants of 17A cove road Farnborough. Whether the landlord couldn't be bothered or whether the issues were ignored, no one should have to live in those conditions!! it simply felt that as soon as we paid no one cares, we had to fight and chase constantly for problems to be delt with and now we are in a fight to get our deposit back because we are being blamed for damages not caused by us. I would avoid using them!!!!NegativeResponsiveness, Quality, Value

Nadine · 20 June 2021

Agent replied · 19 June 2024

Dear Ms Louis, we appreciate your feedback and thank you for taking the time to let us know about your experience with the Farnborough office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk Kind regards, Customer Relations Team

5/5

Google

I had an outstanding experience with Bethany O'Sullivan and the Lettings team from Romans, Farnborough. Their dedication and professionalism were truly commendable. They guided me through every step, ensuring I secured a fantastic 2-bedroom flat. Their knowledge and attention to detail made the process smooth and stress-free. I couldn't be happier with their assistance and expertise. Highly recommended!

Tendai · 24 October 2023

Agent replied · 22 March 2024

Dear Tendai David Matiyenga Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We would like to Thank Mia, Alison and Mike at Romans Farnborough for the help and assistance, professionalism, communication and work effort to get the purchase over the line. Thank you!PositiveProfessionalism

Martin · 20 June 2021

Agent replied · 19 June 2024

Dear Martin Symon, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Farnborough. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

We recently sold a property for the full asking price - the team were professional, communicative and really worked hard to get the best price for us. Mia was especially helpful! Thank you!

Finn · 7 December 2020

Agent replied

Hi Finn Stafford, Thank you for the great review of our Romans Estate Agents Farnborough team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

We are very pleased with our experience with Romans. From our first contact with Ashleigh Hiscox who was very knowledgeable, kind, professional and made us feel like nothing was too much trouble. To Mia, Charlie and everyone in the sales team who were always on the end of the phone to answer our questions and offer advice. Lastly Alison Savva who has been absolutely brilliant, our chain was not the easiest and when we honestly thought it was all going to collapse she managed to get it to go ahead. We can't thank her enough for all of the effort she put in.

Hannah · 31 January 2021

Agent replied

Hi Hannah Cornell, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Farnborough. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

I would not hesitate to recommend Romans in Farnborough. Ashleigh Hiscox and Charlie and Mia in the sales team were always on hand and were really proactive in their approach to marketing our property and always on hand to answer any queries we had as vendors. When looking for a new property to purchase the team were also great at scheduling and recommending properties, and following up if we had any questions. We were really confident that if we chose a property marketed by Romans Farnborough, that pro activity and communication would continue until the sale completed, and that has definitely been the case! Thank you all for your support.

Kate · 27 January 2021

Agent replied

Hi Kate, Thank you for taking the time to review your recent experience with our Romans Estate Agents Farnborough branch. It's pleasing that Mia, Charlie and Ashleigh could provide you with a positive experience. Kind regards Customer Relations Team

5/5

Google

I would like to thank Romans for their kindness in printing my childs homeschooling paperwork. Mia was very quick to respond and had everything printed as per my request.PositiveResponsiveness, Professionalism

Pre · 20 June 2021

Agent replied · 19 June 2024

Hi Pre Style, Thank you for the great review of our Romans Estate Agents Farnborough team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

Luke White, one of the staff members at Romans Estate Agents has been absolutely fantastic, very helpful, friendly and kind to us through out our journey to rent our home. Words are not enough to describe how wonderful he has been. I just wish to say a massive thank you to him and of course all other members of staff that assisted us in one way or another.

Ada · 25 June 2019

5/5

Google

Thanks to Mia and the whole sales team who were stars in helping my wife and I purchase our first home, especially through the current pandemic. Thank you!PositiveResponsiveness, Professionalism

Roman · 20 June 2021

Agent replied · 19 June 2024

Hi Roman Monaf, Thank you for taking the time to review your recent experience with our Romans Estate Agents Farnborough branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

We found our dream house and so put our house on with Romans in Farnborough. They got us an asking price offer in less than a week which meant that we could agree our purchase. The team have kept us updated throughout the process towards completion. Well done and thank you, Tom, Charlie and Alison.

Mark · 24 October 2023

Agent replied · 22 March 2024

Dear Mark Chapman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

A very friendly team who were always very responsive and proactive. Simon was great in providing updates and points of view on negotiation while Johnathan really went the extra mile to help us out.

Alex · 29 July 2019

Agent replied

Alex thank you for your kind words and feedback regarding your recent dealings with Jon and the Romans Farnborough team. Best wishes Louis d'Espagnac, Residential Sales Director.

5/5

Google

We dealt with Nikki Salmon, who we found to be professional, responsive to emails and very efficient!

Heather · 13 October 2022

Agent replied

Dear Heather, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Fantastic service! Really swift move in, Shona Rogers was so helpful and answered all our questions and concerns really fast and with clarity. Couldn't have asked for a better service.

Amy · 9 July 2020

Agent replied

Hi, Amy Ray! Thanks for the great review! All the best, Romans Estate Agents Farnborough

5/5

Google

We have just sold our house and we must thank the team especially Ashleigh Hiscock for a professional job well done thank you Martin & CarolePositiveProfessionalism

Carole · 20 June 2021

Agent replied · 19 June 2024

Hi Carole Tappenden, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Farnborough. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

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Questions about Romans Farnborough

How many reviews does Romans Farnborough have?

Romans's Farnborough office has 279 reviews across 1 platform: 279 on Google.

What is Romans Farnborough's rating?

Romans Farnborough is rated 4.6 out of 5 across all 279 reviews, and 4.6 out of 5 on Google from 279 reviews.

Where is Romans's Farnborough office?

Romans Farnborough, 67 Victoria Road, Farnborough, Hampshire, GU14 7PL.

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