Butler and Stag Land and New Homes Essex reviews

★★★★★ 5/5

Trustpilot

Great friendly service

I had to sell at a distance so relied on B&S to arrange access for viewings, house clearers, final utility readings etc. All very helpful but a particular shout out to Helga.

Sam · 15 March 2024

★★★★★ 3/5

Trustpilot

Not bad

I was told one thing and the small print says something different. You still have to pay even if they do not sell your property. _____ update_____I would like to add that this reply from B&S entirely misses the point.I appreciate that costs are involved. It is completely unfair that you charge a fee (a hefty £600!!!) when there has been no sale. However if this is how you work, so be it. The issue is that verbally upon instruction we were told "no sale, no fee". Only to find out 2 months after our contract term ended that you are now chasing me for a payment. The fact it has taken 2 months is proof that even some of Butler and Stag themselves do not know about this ridiculous cost. I am so incredibly disappointed with this service. To be misled in such a way is disgusting.We did not terminate the contract early. We also did not engage any other agent whilst in contract with B&S. We were quite simply misled because what we were told differed from the small print. I do appreciate that we signed the contract and should have noticed this but equally such a big cost should have been made very clear upfront.We were also told that the contract term was 12 weeks only to find out it is actually 16. Again, this is not too much of an issue of itself (though it is long). The problem is that we were told something different.My advice to others - enter with eyes wide open.-- update 23/2-----B&S have now fully resolved my complaint. I found the director to be reasonable, patient and understanding. I sent a very long email which I wasn't sure would be read because I'm sure he is very busy but was pleasantly surprised by a very fast response. He said that customer satisfaction is taken very seriously by B&S and proved this much through the positive resolution.

Tola · 27 February 2024

★★★★★ 5/5

Trustpilot

100% recommend

Butler & Stag were the selling agents for our new home. Ted, Chris and Neil were so helpful and ran a slick process from start to finish. We would have not got the deal over the line if it weren't for them. They are the best agents we came across in our home search, and would 100% use them again in future.

Rebecca · 27 October 2020

★★★★★ 5/5

Trustpilot

Flat sale

Butler and Stag truly are the best of the best estate agents and I couldn’t recommend them anymore. They made what can be a very stressful process as smooth and stress-free as possible whilst remaining highly professional from beginning to end. Helga, in particular, was an absolute pleasure to communicate with and went above and beyond in every way possible. We are so thankful for all that Helga and the team and Butler and Stag have done for us and would most certainly use them again and recommend them to others.

Leigh · 20 December 2022

★★★★★ 5/5

Trustpilot

Exceptional service!

Butler & Stag were the selling agents for my flat and were excellent throughout the marketing phase, keeping my updated of viewings and expertly negotiating offers. Once we had accepted an offer, Helga was instrumental in moving both the sale and purchase forward, through what was a very difficult transaction. It was all done with a positive attitude and Helga was always available in and out of office hours to provide updates and answer any and all queries. Genuinely don’t think the whole process would have been a success without Helga’s tenacity. Couldn’t recommend more highly.

Callum · 14 November 2022

★★★★★ 5/5

Trustpilot

Highly recommend!!

Great service throughout. Clear communication, prompt response, friendly agent (Simon was my very helpful throughout), and the flat I am currently renting is exactly what I was looking for. Highly recommend!!

Salam · 23 February 2024

★★★★★ 5/5

Trustpilot

Amazing service at Butler & Stag

Thank you Butler & Stag and also a big thank you to Charlie Parsons, who helped us during the process of moving into our dream family home. Could not have asked for a better service. Professional and great communication throughout, who went above and beyond. Would 100% recommend!

Kane · 30 September 2022

★★★★★ 5/5

Trustpilot

First-class service from Butler & Stag

We've just exchanged on a property bought through Butler & Stag - the service has been first-class. We mainly dealt with Charlie Parsons, whose knowledge of the area and the local property market is exceptional, and he couldn't have been more supportive or patient as we were viewing houses. Since we had an offer accepted, he's been the perfect middleman - everyone in the chain needed to get the move done pretty quickly, and he really drove it forward. He's an excellent communicator, always available to help out or answer questions, and it made a massive difference.We don't plan to move again, but if we do, we'll go to Butler & Stag.

James · 14 August 2022

★★★★★ 5/5

Trustpilot

Would definitely recommend Butler & Stagg

After an unsuccessful house hunt with another well known agent we registered with Butler & Stagg. Their enthusiastic approach made us feel that we could get our dream home after many months of fruitless searching. Athos was brilliant and his confidence that he would help us to achieve our move galvanised us. They dealt with both the sale of our old home and the purchase of of our new house. Although our sale wasn’t as straightforward as we would have hoped, he was there to reassure us that he would get the sale over the line and he was as good as his word. He was always a phone call away, at all hours, to deal with any issues or to offer advice. I must also mention Aiden who did our original viewing of our new home and Oliver who did many viewings for the sale of our house as they were always prompt and gave us continual feedback. Beth also was quick to respond to any queries. We finally received the keys to our new home last month and I’m not sure that it would have happened without the team at Butler & Stagg who made it all possible. We can’t thank them enough and would definitely recommend.

Johnny · 13 August 2022

★★★★★ 4/5

Trustpilot

Great company that cares

Paul and I clicked the moment we met. I believe he is genuinely interested in what I care about for my property. The company was also able to help me when I got almost scammed from another contractor for the EICR repairs.Inventory check company they use is fantastic, they were very thorough!!!So far I have been more than satisfied with Butler and Stag and hope it is the beginning of a long lasting collaboration.

Donato · 4 April 2024

★★★★★ 5/5

Trustpilot

Rob was above and beyond

Butler and Stag, especially Rob were excellent and went above and beyond. Cannot fault any part of the service! Thank you

Ross · 28 June 2024

★★★★★ 5/5

Trustpilot

All of the staff members were very…

All of the staff members were very helpful and receptive to all of my needs and questions.

Shumi · 25 February 2026

★★★★★ 5/5

Trustpilot

Thank you Butler and Stag

Just wanted to say a big thank you to the staff at Butler & Stag, Theydon Bois, especially Chris, for the professionalism, perseverance, diligence and good old common sense demonstrated in advising us on the sale of our house during the latter part of the Brexit experience and the current COVID 19 pandemic. Would highly recommend them.

Ron · 5 September 2020

★★★★★ 5/5

Trustpilot

Fantastic, faultless service.

Fantastic, responsive personalised service. Nothing was too much trouble. We hadn’t moved home for years but Butler and Stag made what is a stressful process as smooth as possible. They were always there at the end of the phone to talk through anything. Their completion manager Levant was outstanding but the whole team were faultless. We would definitely use them again.

Mary · 18 January 2019

★★★★★ 5/5

Trustpilot

Epping House Sale

I was recommended Butler & Stag by my brother. As they have representation in East London as well, it felt like the prefect fit for me. Impressive agent right from the initial meeting and valuation with Tony Game. My negotiators Chris and Bradley were as passionate about my house as I am and respected all the work that had been done to the property. My photographs were by far the best I’ve seen from an agent. They captured the cottage perfectly and of course this then produced positive interest on Rightmove and from their client base. Leading to a great offer and sale in 4 weeks. Really pleased I chose one of their preferred solicitors. They put me at ease immediately and made the whole process a pleasure. Amanda Schiavi at B&S manages the relationship between seller, buyer and solicitor to get to exchange and completion. We instantly connected and I always felt confident my house sale was in very efficient hands. I was selling the house on my own and from instruction to completion. I always felt included in the whole process at B&S and never overwhelmed or intimidated. Butler & Stag are professional, trustworthy, approachable, respectful and sell your house. Thank you ! They are the best agent I’ve used and I will continue to use and recommend them.

Sarah · 15 March 2022

★★★★★ 5/5

Trustpilot

Butler and Stagg 5 Stars Plus!

Having met Milo O’Neill at the property valuation I immediately liked him and trusted him. This gave me confidence in Butler and Stagg and appointed them to market our property. Milo explained the process and assured me they would sell the house from an open house viewing day. Butler and Stagg did not disappointment. Charlie Parsons, property consultant, who you cannot fail to like, showed the property all day and kept me informed of how the viewings were going. By the end of the day there were several interested parties. A few days later Charlie and Milo had the buyer confirmed and in legals. Charlie was in direct contact with the buyers and kept me updated but I never felt any pressure. The whole Butler and Stagg team, Milo, Charlie, Ella and Amanda, were proactive, personable, comprehensible, confident and totally reliable. Our sale took under 9 weeks from the open to completion. Selling a property is usually a stressful task but not in this case, choosing Butler and Stagg to sell our property was an excellent decision and I cannot recommend them highly enough.

Terry · 14 March 2022

★★★★★ 4/5

Trustpilot

House sale during Coronavirus

During a very strange time for selling a house the team at Butler & Stag were helpful. Although getting people through the door initially proved a bit tricky, once we had our buyer Chris and the team did a great job of keeping us informed and made the process very straightforward. Thanks!

Simon · 15 June 2021

★★★★★ 5/5

Trustpilot

excellent team at Theydon Bois Branch

Excellent service with a great team at the Theydon Bois branch. Tony and Neil kept me well informed throughout the sale - throughout highs and lows, and in particular, managing to secure the sale in the present Covid 19 environment. Highly recommended with excellent local knowledge of the market to enable sale at the best price.

Private · 9 April 2020

★★★★★ 5/5

Trustpilot

Thank you

Had great experience when recently letting out my home - was worried after hearing so many horror stories but Joanne really put my mind at rest and gave me all the information needed. Got a great set of tenants - also special thanks to Casey, Melisha and Sarah in Property Management would highly recommend these guys.

Jason · 22 March 2020

★★★★★ 5/5

Trustpilot

Amazing Team

I’d highly recommend Butler and Stag especially Milo (Sales Manager Chingford) and Amanda (wonderful sales progressor). We’d had a very difficult few months with another agent. Butler and Stag came in and dealt with everything In a very short space of time. Very professional, down to earth and kind team.

Ece · 25 August 2021

★★★★★ 1/5

Trustpilot

Wrong Consulting

Honestly the consultant lady who showed us the property was helpful and very kind. Even though i mentioned about the guarantor is acceptable by landlord or not. She said no worries. All is fine. Today i received a phone call that says guarantor is not acceptable by another consultant. And he says that the lady is not in charge for this information. absolutely waste of time.

Onur · 22 June 2023

★★★★★ 5/5

Trustpilot

A wonderful experience

A wonderful experience working with Butler and Stag. The team led by Athos are friendly, focused and always on hand to support throughout the process. Thank you to Amanda also on the final leg. We are extremely pleased on our sale! I would definitely recommend this team at B&S.

Mrs · 1 October 2021

★★★★★ 5/5

Google

Absolutely brilliant! First class estate agent. Thank you for all your help throughout. Highly recommend! Special thanks to Neil, Ted and Wayne. Best Regards, Laurence @ Encore Investments | JunksAway

Junksaway · 31 March 2025

★★★★★ 5/5

Trustpilot

Many thanks for all your hard work

All the staff in Butler and Stag especially Amanda and Robert who have walked extra miles to facilitate the sale of our property. Their highly efficient and motivated approach and advice are what we need to get through unexpected barriers. Our grateful thanks to their expertise and professional approach.

Leo · 2 September 2021