Butler and Stag Land and New Homes Essex reviews

Dear Edel, Thank you for your kind review. Milo is delighted with the 5 stars you have awarded him. We are so pleased we could assist you with your sale. Kind Regards,BUTLER & STAG

Dear Mrs Woods, Thank you for your kind review. Chingford is a fantastic town steeped in history, we can see why you were sad to leave, you also left behind a great house which we are sure the new buyers will take care of and build more memories in. Wishing you and your husband lots of happiness in your new home. Thanking you once again for picking us to help you sell. Best Regards,BUTLER & STAG

Thank you so much, Paul, for such a wonderful and thoughtful review. We really appreciate you taking the time to share your experience with Butler & Stag. We’re delighted to hear that you felt welcomed, valued and kept informed throughout the process. Building genuine relationships with our clients and providing a personal service is incredibly important to us, so your kind words mean a great deal to the whole team. Svetlana will be thrilled to hear your comments too. Her dedication and commitment to achieving the best possible result for our clients is something we really value. And of course, a special thank you for your kind words about Martine. Sales progression can be one of the most stressful parts of selling a property, so it’s fantastic to hear that her calm, professional and empathetic approach helped make the journey a little easier for you. She is certainly a huge asset to the Butler & Stag team, and we’ll make sure she sees your lovely feedback. It’s especially rewarding to receive such high praise from someone who has bought and sold several properties. Thank you again for putting your trust in us, Paul, and for recommending Butler & Stag. It was a pleasure working with you, and we wish you all the very best for the future! 🏡✨ The Butler & Stag Team

Hi Jan,Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents.You were a pleasure to work with and we look forward to assisting you again in the future.Kind Regards,BUTLER & STAG

Thank you so much for your wonderful review and, most importantly, for your continued trust in Butler & Stag over the past six years! It means a great deal to hear that you wouldn’t consider using anyone else to manage your property. We’re incredibly proud of the long-term relationships we build with our clients, and providing a reliable, personal and consistently high level of service is at the heart of what we do. We’ll be sure to share your kind words with the whole team, “stellar service” is certainly a compliment we’ll be smiling about! Thank you again for your loyalty and support. We look forward to continuing to look after your property for many years to come. The Butler & Stag Team 🏡✨

Dear Gabriel, Thank you so much for taking the time to leave such a thoughtful and honest review. We’re absolutely delighted that, despite the twists and turns along the way, you felt supported and listened to throughout the process. Having a buyer withdraw on the day of exchange is incredibly frustrating, so we’re pleased we could quickly get the property back on the market and secure a new buyer within four weeks. We really appreciate you trusting Rob, Bradley, Oliver and the team when it came to changing the price and sales strategy, and we’re glad we could work with you in a way that felt right for you. A special mention for Martine too, she’ll be thrilled to hear your kind words. Sales progression can be one of the most stressful parts of a move, and her patience, communication and understanding are exactly what we aim for. Selling a home is rarely straightforward, but it’s fantastic to hear that you would choose Butler & Stag again. Thank you once again for putting your trust in us, and we wish you all the very best with your onward move! 🏡✨ The Butler & Stag Team

Dear Daniel,Thank you so much for your review, we wish you well in your new home. Kind Regards,BUTLER & STAG

Dear Jai, Thank you so much for your kind review. George and Helga with be delighted with the 5 star feedback. Kind Regards,BUTLER & STAG

Dear Gina, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG

Thank you for the kind review and five stars. The team are delighted. Kind Regards,BUTLER & STAG

Dear Libby, Thank you so much for your wonderful review! We’re delighted to hear that Freddie provided such an excellent level of service and made the process of finding your new home as smooth as possible. We’re especially pleased that you appreciated his prompt communication and flexibility, particularly given the time pressure you were under. Understanding our clients’ individual circumstances and being available when needed is something we take great pride in. We’ll be sure to share your lovely feedback with Freddie, he’ll be absolutely thrilled to hear that you would actively choose to work with him and Butler & Stag again in the future! Thank you again for your kind words and for choosing Butler & Stag. We wish you all the very best in your new home! 🏡✨ The Butler & Stag Team

Thank you for taking the time to share your experience. We’re sorry to hear that you felt disappointed by our service. However, we do feel that the review does not fully reflect the wider context of the tenancy or the service we provided. We accept that there was an occasion at the start of the tenancy where our communication and process could have been better. A member of our property management team responded to the tenant without first checking the instructions provided by yourselves. We acknowledge that this should have been handled differently, and we have taken this on board. That said, we do not agree with the wider characterisation of the service provided. The tenant was fully referenced, passed the required affordability checks, paid his rent throughout the tenancy and, from our perspective, was a perfectly sound professional tenant who maintained the property to a reasonable standard. The request to change the rent payment date was a routine request, which was discussed and agreed with you. There was subsequently a minor calculation error in the final rent payment, which was identified when brought to our attention and promptly corrected with the tenant. We also disagree with the suggestion that there was significant negligence on our part or that the property was returned in a “horrible condition”. As with any tenancy, there was some wear and tear after a year of occupation. You subsequently chose to pursue the deposit claim directly, which went to arbitration, and the majority of the amount claimed was ultimately awarded to you. Throughout our dealings, we also felt that there were occasions where expectations of the service and the condition of the property went beyond what would reasonably be expected of a property management company. As first-time landlords, it was understandable that you had high expectations for your property; however, at times we felt that relatively minor issues were escalated considerably, creating challenges in managing the tenancy and our working relationship. It is also important to clarify that the tenancy did not end because of rent arrears, affordability concerns or any significant issue with the tenant. You chose to bring the tenancy to an end after a year, despite the tenant having complied with his obligations. Following this, you chose to re-engage our services to let the property again. We successfully found another suitable professional tenant at the asking price. The subsequent delay in referencing was caused by an external referencing provider, which repeatedly advised that the relevant referee was unavailable due to annual leave. We kept you informed throughout this process, but you subsequently decided to withdraw your instruction. We also made considerable efforts to manage the relationship and ensure that any concerns were dealt with constructively. Our Lettings Manager, Simon, personally took over the management of the property part-way through the tenancy, accompanied you on an inspection and spent significant time dealing directly with issues and communications in an effort to provide continuity and resolve concerns. We are therefore disappointed to see our overall service described as providing “little to no management”. We recognise that we made some mistakes and are always willing to learn from them, but we do not believe a one-star review fairly reflects the service provided, the successful management of the tenancy, or the circumstances surrounding it. We have deliberately not addressed every detail publicly out of respect for the privacy of all parties. However, we remain happy to discuss any of the points raised directly and provide further clarification where appropriate. Kind Regards, BUTLER & STAG

Dear Graeme,Thank you for taking the time to share your positive experience. We work hard to exceed the expectations of our customers and change public perception of estate agents.You were a pleasure to work with and we look forward to assisting you again in the future.Kind Regards,BUTLER & STAG

Dear Karen,Thank you for the review, so pleased to hear that we could be of assistance. Simon and Paul are delighted with five stars, as are the rest of the team. Kind Regards,BUTLER & STAG

Dear Alma, thank you for your kind review, the team are delighted that you have awarded them 5 stars. Thank you for your business and we hope to work with you again at some point in the future. Best Regards, BUTLER & STAG

Dear Marco, Thank you for the review. Glad we have turned it around. Wishing you well for the future.Kind Regards, BUTLER & STAG

Dear Helen, Thank you so much for your kind reveiw. Great to see the letting process went as you had hoped. Thanks again for trusting us. Kind Regards, BUTLER & STAG

Dear Zoe, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG

Dear Lydia, Thank you so much for your wonderful review! We’re delighted to hear that, despite what can be a particularly stressful process for a first-time buyer, you felt supported and guided throughout your shared ownership purchase. Martine will be absolutely thrilled to hear your kind words. Providing reassurance, clear communication and a helping hand throughout the sales process is exactly what we aim to do, and it’s fantastic to know that her support made such a difference to you. We’re also so pleased that you found the wider Butler & Stag team organised and professional. Buying your first home is a huge milestone, and it was a pleasure to be part of your journey. Congratulations on your new home, and thank you again for choosing Butler & Stag! 🏡🔑✨ The Butler & Stag Team

Dear George,Thank you for your kind review.Natalie & Sophie are delighted to achieve 5 stars. Thank you for your trusting us with your property.Best Regards,BUTLER & STAG

Thank you so much for your fantastic 5-star review! 🌟 We’re delighted to hear that the Lettings team at our Theydon office have provided such a consistently high level of service throughout your tenancy. It’s wonderful to know that maintenance issues and queries have been dealt with swiftly and that you’ve found the whole team approachable, helpful and responsive. Providing our tenants with a reliable and personal service is something we take great pride in. We’re also really pleased to hear such lovely feedback about the team at Hackney Heating. We’ll be sure to pass your kind words on to them, we know they’ll be delighted to hear that their hard work and willingness to help has been appreciated. Thank you again for recommending Butler & Stag. Your feedback means a great deal to Natalie and the whole team! 🏡✨ The Butler & Stag Team