Trusted Agent profile · Essex
★★★★★
254 reviews across 2 platforms
12 Coppice Row, Theydon Bois, Essex, CM16 7EY
Butler and Stag Land and New Homes's office in Essex, at 12 Coppice Row, is rated 4.7 out of 5 across 254 reviews on two platforms, including 23 Google reviews rated 5.0.
Every review we hold for the Essex office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly Recommend
Bradley did an amazing job for us on the purchase of a house. The sale was complicated but Bradley was attentive, supportive and responsive to our queries and needs and we highly recommend his service and that of Butler & Stag.
Dear Siobhan,A big thank you for your kind review, Bradley and the team are delighted with the five stars. Wishing you lots of happiness in your new home.Kind Regards,BUTLER & STAG
5/5
GoogleTed was a pleasure to work with! His knowledge of the market, attention to detail, and professionalism made the whole process very easy and enjoyable. Would definitely recommend!
5/5
TrustpilotI have recently sold a property in…
I have recently sold a property in Theydon Bois and I have to say that Tony and his team were excellent. They are extremely knowledgable and they know what is happening with the local property market. All members of the Theydon branch have been punctual and extremely polite and professional. Great work , keep it up.
Dear Craig, Thank you for your review. Really appreciate you taking the time to share your comments. Kind Regards, BUTLER & STAG
1/5
TrustpilotI was appalled to learn how Butler &…
I was appalled to learn how Butler & Stag handled a tenancy involving tenants I know personally. Their treatment reflects not only a serious lapse in professional standards but also damages the reputation of landlords more broadly.
Dear Robyn, So sorry to hear that your friend has had a negative experience as one of our tenants. I have spoken with our lettings management team and none of them can place the property or issues you have detailed. Can you please email directly for me to investigate this further. neil.leahy@butlerandstag.com
5/5
TrustpilotI would highly recommend Butler & Stag…
I would highly recommend Butler & Stag to anyone local looking to move, special thanks to Tony, Chris & Amanda who were all great throughout the whole process I would'nt look anywhere else should I look to move again! Thank you once again guys.
Dear Alfie, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG
5/5
TrustpilotHighly recommend B&S
Freddie was extremely professional and responsive throughout my search and process. All changes and updates were communicated timely which allowed for a very smooth move in process. I am so happy in my new flat!
Dear Dylan,Thank you so much for your kind review, Freddie is delighted with the five stars. Wishing you well in your new home!Kind Regards,BUTLER & STAG
5/5
TrustpilotBrilliant experience!
Amanda was amazing guiding through and following up with everyone throughout a very stressful process (property purchase)! The team at Bow office were great too - helping out with admin details to keep everything moving and on track. Would definitely recommend.
Dear Angelika, Thank you for your kind words, so pleased the team were on hand to assist. Kind RegardsBUTLER & STAG
5/5
TrustpilotSuperb & Professional
Fantastic service from Neil and his team in Theydon Bois. Although we didn’t move in the end, they went above and beyond to help us in what turned out to be a very testing and stressful situation. If we do consider moving in the future, would not hesitate to contact them again.
Dear Claire, Thank you for your review. Really appreciate you taking the time to share your comments. Kind Regards, BUTLER & STAG
5/5
TrustpilotButler and Stag did a great job of…
Butler and Stag did a great job of listing our property, securing and overseeing viewings, and liaising with the eventual purchaser on our behalf. They were professional, responded to emails and telephone calls promptly, and delivered their services to a high standard. We are very happy with the service we received, and would recommend them highly.
Thank you for your 5 star review, its always nice to see our hard work being recognised. Kind Regards, BUTLER & STAG
5/5
TrustpilotA letting agency that is professional
A letting agency that is professional, works as a team, provides a personal service and at a reasonable cost. Wholly recommendable.
Dear Peter, Thank you so much for your lovely review! We’re delighted to hear that you found Butler & Stag to be professional, personal and great value. We take real pride in working as a team while still providing a friendly, individual service to each of our clients, so it’s wonderful to know that this came across in your experience with us. Thank you for your recommendation, it genuinely means a lot to the whole team. We look forward to continuing to provide the same high level of service in the future. The Butler & Stag Team 🏡✨
5/5
TrustpilotI recently sold my house through the…
I recently sold my house through the Theydon Bois office of Butler and Stagg.I found Tony and his team to be extremely professional and efficient. My particular thanks goes out to their Sales Progressor Amanda.She was a delight to deal with . Always so helpful straight talking , and easy to get a response from . This helped to facilitate a smoother process during what is a very stressful time.
5/5
TrustpilotI received excellent service and advice…
I received excellent service and advice by Paul and Simon at Butler & Stag's Bow office to let a property. Simon found a client on the first day of viewings, arranged access to the property for repairs before the client moved in, and was also kind enough to move an item to the front porch to be taken away as I was unable to schedule it myself. Their property management team has continued to provide excellent service after the tenant moved in. I highly recommend the lettings team at Butler & Stag.
Dear Victor,WOW, what a review the team are delighted. Thank you for trusting us with your property. Kind Regards,BUTLER & STAG
5/5
TrustpilotOutstanding Service
I've been renting out a property in Bow since May 2021. Every member of the B&S team I've dealt with has offered outstanding service. Their communication skills are excellent and all jobs are carried out efficiently, in a timely fashion. It's extremely rare to use a company and find that you have absolutely no complaints, but this is the case with B&S. This means that the whole experience has been stress free. I can confidently recommend them to any landlords present or future.
Dear Jane, Lovely words to read indeed, we look forward to continuing our relationship. Thank you for your taking the time to write about your experience of working with us. Kind Regards,BUTLER & STAG
5/5
GoogleOutstanding service. Highly recommend anyone to use B&S when buying or selling a property. Could not recommend Ted Rayment enough.
5/5
GoogleJamie Gordon from Butler and Stag was an excellent choice of agent for the sale of our commercial building. He kept his finger on the pulse throughout the transaction, and helped keep everyone on track to bring the deal to a very satisfactory conclusion . Bravo Jamie !
5/5
TrustpilotThank you Amanda and Milo
There are no words to describe how amazing Amanda is at her job. She is passionate and determined and was incredibly understanding and compassionate in finalising our sale under difficult circumstances. Thanks also to Milo for his marketing advice.
Dear Anne, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG
1/5
TrustpilotI called the company on two occasions…
I called the company on two occasions and explained that I was interested in viewing the one bed Bungalow (Madells) which is currently on the sales market and left all of my details yet no one has had the courtesy of returning my call. Very disappointing service.
Dear Anita, The property you were enquiring about had a sale running on it. The seller (a developer) requested that the property be left available for sale, as the purchaser was progressing slower than reasonably expected. This was explained to you at the time. A day later the property exchanged and has subsequently completed. Apologies that it wasn't meant to be on this one, we will of course keep you posted with other suitable properties. Kind Regards, BUTLER & STAG
5/5
TrustpilotExcellent buying experience through…
Excellent buying experience through B&S, Rob was on hand to answer every question from point of sale through to completion. Absolute professional outfit & I hope to do business with them again
Thank you for your kind review Stephen, you were a pleasure to work with and we are delighted to be able to help you move. Good luck in your new home, please do let us know should you require further assistance in the future. Best Regards,BUTLER & STAG
1/5
TrustpilotVery underwhelmed by their service
Very underwhelmed by their service, called into their Theydon Bois office last Saturday 28/5 only to be told they had no one to speak to me regarding a property they had for sale. The receptionist (only one in the office as far as I could tell) took my phone No and email address and assured me someone would contact me the following Monday nobody bothered to contact me! I feel they must be doing really well when they can afford to leave their office virtually unmanned on what could be their busiest day for walk in trade, more so if they can let a prospective buyer slip through their fingers, I've also a property to sell so that's another lot of commission they probably don't want either
Dear Tony,Thank you for your review. Whilst the ride along event proved a hit for the local residents and wider community it had severe consequences on the way we operate as a business. Several road closures and mass crowds meant that our viewing customers and staff were delayed for significant periods throughout the day. Some staff also had issues arriving to work as various roads were closed (without warning) this despite the significant planning that we felt was required to avoid issues like the one you experienced.Please contact us by phone 01992 667 666 or email theydon@butlerandstag.com to discuss your move. We can only assure you that we are never to busy to turn away business, you would have been contacted on the day and again on Monday to follow up. We will investigate this further. Best Regards,BUTLER & STAG
5/5
TrustpilotWanted to send a massive thank you to…
Wanted to send a massive thank you to the Butler and Stag team. We have been looking for a home for several months and they've been amazing at every step of the way. Special thank you to Charlie and Amanda who were always available to answer all of our questions and for getting our exchange across the line! Would recommend Butler and Stag to everyone!!
5/5
TrustpilotChris and Dan were excellent in the…
Chris and Dan were excellent in the sale of our property they kept us informed all the time and were very helpful all the way through I would definitely recommend them and would definitely use them again Thanks guys
Dear Lynn, Thank you for taking the time to review our service. We are delighted to have achieved 5 stars, thanks again for trusting us with your sale. Congratulations once again. Best Regards,BUTLER & STAG
5/5
TrustpilotThe whole team is very responsive and…
The whole team is very responsive and gives timely advice which is helpful for landlords like us who live far from the property.
Thank you so much for your lovely review! We’re delighted to hear that you’ve found the Butler & Stag team responsive and that our advice has been helpful. We completely understand how important clear, timely communication is when you’re managing a property from a distance. Our aim is to give our landlords confidence that their property is in safe hands, wherever they may be. Thank you for putting your trust in us and for taking the time to share your feedback. It’s greatly appreciated by the whole team, and we look forward to continuing to support you and your property. The Butler & Stag Team 🏡✨
5/5
TrustpilotExcellent service
Butler & Stag have sold two properties for me and I can't fault their service. Their rates are very competitive and I find they go above and beyond what is expected. They are excellent at pushing the sale forward and getting the job done. Helga was particularly helpful and proactive. Excellent service as always and thank you.
5/5
TrustpilotEXCELLENT
EXCELLENT. Day one, Daniel listening to my demands, Daniel very persuasive with his explanations & helping reach the right decisions for my approval Re: pricing & strategyDay three. On the marketDay four. ViewingsDay four. Offer of asking price.Job done. Not quiteLoads & loads of help from Dan and Ollie down the Roman.Up steps the tenacious Tigress Ms Amanda Schiavi, Butler & Stag's very own Chaser. referee, advocate, Fountain of knowledge & I'm sure dreaded by the entire legal profession but loved by buyers & sellers through Butler & StagA great company populated by nice, reasonable, professional experts. If I ever need to, I'll use them againAlan
Dear Alan, Thank you for your excellent review. So pleased that the team were on hand to assist. Wishing you all the best for the future. Kind Regards,BUTLER & STAG
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