Butler and Stag Land and New Homes Essex reviews

Dear Pat, Thank you so much for your lovely review and for trusting Butler & Stag with your apartment over the past four years! We’re delighted to hear that you’ve been so pleased with the service you’ve received. Building long-term relationships with our landlords is incredibly important to us, and we really appreciate your continued trust and support. Thank you again for choosing Butler & Stag, we look forward to continuing to look after your property for many more years to come! The Butler & Stag Team 🏡✨

Dear Issy, Thank you so much for your lovely review! We’re delighted to hear that Simon and Sophie provided such a helpful and responsive service and made the letting process feel easy and straightforward. We’ll be sure to pass your kind words on to them both, they’ll be thrilled to know their support and prompt communication made such a positive difference. Thank you again for choosing Butler & Stag, and we wish you all the very best in your new home! 🏡✨ The Butler & Stag Team

Dear Anna, Thank you for your feedback, although not quite the comments that we are used to from our clients.I have investigated the service you received from our Shoreditch staff and have reached the following conclusion. Viewings - I can confirm our staff did arrive late on two separate occasions but on both the buyers were notified in advance. There were several viewings on the property and the rest were carried out in an efficient manner. As agents, our diaries are sometimes impacted by other viewings running late, London traffic and public transport can be unpredictable to say the least which of course has a knock on effect. We allow viewers 15 mins to arrive beyond the appointment time to help accommodate, thereafter our staff leave to get to their next appointment. In both instances on your viewings, our staff were impacted by late comers on the viewings beforehand. Outside of this, all other viewings were attended in a timely manner and accompanied as is our policy.Sorry if you felt our staff were pushy. The market remains uncertain and inconsistent, when a good buyer presents themselves it is key that we can capitalise on viewings. I understand that there were several occasions where we were unable to access the property as you felt viewing times were inconvenient, this held us back and isn't something we are used to from motivated sellers. I would expect my staff to alert you to the risks of turning down potentially successful viewings and feel they have acted appropriately. Sorry if you disagree.You de-instructed us after our sale fell through, which can happen and after a month of no activity with the other agent you came back enquiring if our buyer was no in a position to purchase. At this point the buyer had changed their mind on the location and the property. Your review suggests that we sold the buyer another property, this is inaccurate and not a true reflection for anyone else reading the review.At this point you were no longer our client and the team were focusing their attentions on other clients we were dealing with. Again, I see no grounds for you to take issue with this. All in all, I feel the service provided by ourselves was positive and there is little my staff could have changed in this instance. I feel your review is an unfair and one sided, stemming from your frustration that that the buyer we initially introduced simply changed their mind in the end. Whilst writing I note that your property is still available for sale, we would of course like the opportunity to finish the work we started and help you move. I know my colleagues have been in contact with you and I hope this happens. Having sold you the property, it would be a shame for us to not work together again. Kind Regards, Neil LeahyCo Founder & Director - Butler & Stag

Dear Roy,We sympathise with your position. The landlord asked us to market the property for sale, naturally we acted on their instruction, as any agent would do. Prior to marketing, we liaised with you in order to agree two time slots, in which we were able to view. Unfortunately, the buyer we found, quite early on, had second thoughts about purchasing and wanted to show her parents who could only do a day outside of the times given. Being such a volatile sales market my colleague asked if you would accommodate (on this one accession) with 24 hours’ notice. By this time your tenancy was coming to an end and therefore within the statutory notice period. I took your comments on board about feeling pressurised and addressed this with my colleague and spoke to you myself. You kindly consented, but only if we were to ‘incentivise’ you by paying for the end of tenancy cleaning cost. As you can appreciate, as a business, it would be foolish for us to pay such costs at the request of a viewing. I explained this and said I was happy to put the parents off until the Saturday slot you had originally given. However, you were insistent that the viewing could go ahead outside of your given hours, but you were looking for an incentive. I was merely trying to point out that this cannot happen. If we were to pay for every tenants check out costs we would soon go out of business. We did ask your landlord if they could subsidise your rent in any way but they were not willing to.I am sorry you feel the communication was lacking. I myself have over 20 emails I sent you keeping you informed throughout the process and was willing to mediate when you suggested approaching the landlord directly. Unfortunately, cleaning and check out costs are in the tenancy agreement you signed and agreed to at the beginning of the tenancy. The fact the landlord sold the property should not have any bearing on these. You are not obliged to use our recommended cleaners, I simply had to point out a ‘professional clean’ was required as per the tenancy. It is required so we can carry out the check-out report and release your deposit in full. All of this is carried out by third parties, we simply act as an intermediary, so waiving costs is not an option for us. Again, I am sorry you feel this way. If we ever make a mistake then I will always hold my hands up but I feel in this case we carried out our duty to the landlord as instructed whilst keeping you abreast of developments. If the lack of contribution towards your costs are your main concern then I am sorry I could not help you further, ultimately it is at the landlords discretion. As you stated, you were our tenant for 2 years and we always had a good relationship so this is a very disappointing review to receive given our huge focus on customer service. Kind Regards, Nick KaramanlisBUTLER & STAG

Dear Raj, Thank you for your review. Really appreciate you taking the time to share your comments. Kind Regards, BUTLER & STAG`

Dear Amanda, Thank you for your glowing review, it makes all of the hard work even more worthwhile. Thank you once again for entrusting us with the sale of your family home and we are pleased we reached the outcome the house deserved. Wishing you the very best in your new home.Kind Regards, BUTLER & STAG

Dear Chris, Thank you for your glowing review. We're delighted to hear that you were happy with our service and hope that we can assist you further with future moves.Best Regards,BUTLER & STAG

Dear Jae, Thank you for your kind words. We look forward to working with yourself for many years to come. Best Regards,BUTLER & STAG

Dear Serg, Thank you for your kind words. We hope you enjoy the property, moving tenants during the pandemic is certainly a new experience but we got there, thankfully!Kind Regards, BUTLER & STAG

Dear Ilya, Thank you for your kind review. The team are delighted to have achieved 5 stars. Thank you for choosing Butler & Stag to move with. Best Regards,BUTLER & STAG

Dear Tony, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG

Dear Kate, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG

Dear Kirstin, Thank you for your 5 star review, its always nice to see our hard work being recognised. Kind Regards, BUTLER & STAG

Dear Tony, Thank you so much for your fantastic review! We’re delighted to hear that you found Butler & Stag professional and reasonable throughout your experience with us. Providing a friendly, transparent and professional service is something we take great pride in, so your kind words mean a lot to the whole team. Thank you again for choosing Butler & Stag and for taking the time to recommend us. We really appreciate your support! The Butler & Stag Team 🏡✨

Dear Paul, Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG

Dear Maura, Thank you for your kind review, you were a pleasure to work with and we are delighted to be able to help you move. Good luck in your new home, please do let us know should you require further assistance in the future. Best Regards,BUTLER & STAG

Dear Syeda, Thank you for your 5 star review, its always nice to see our hard work being recognised. Kind Regards, BUTLER & STAG

Dear Tim,Thank you for your kind review. So pleased that the team were on hand to assist. Kind Regards,BUTLER & STAG

Dear Joshua, Thank you so much for your fantastic review! We’re absolutely delighted to hear that you had such a positive experience with Butler & Stag. It’s wonderful to hear that you appreciated our team’s expertise and proactive approach. We always aim to stay one step ahead and make the process as smooth and straightforward as possible for our clients. Your recommendation means a great deal to the whole team, so thank you again for choosing Butler & Stag and for taking the time to share your feedback! The Butler & Stag Team 🏡✨

Dear Jim, Thank you for your kind review, you were a pleasure to work with and we are delighted to be able to help you move. Good luck in your new home, please do let us know should you require further assistance in the future. Best Regards,BUTLER & STAG