Trusted Agent profile · Epsom, Surrey
Verified
★★★★★
1,052 reviews across 2 platforms
2 West Street, Epsom, Surrey, KT18 7RG
Part of The Personal Agent, see every office.
The Personal Agent's office in Epsom, Surrey, at 2 West Street, is rated 4.9 out of 5 across 1,052 reviews on two platforms, including 1,051 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleRay was helpful, polite and effective in every issue the sale and chain raised. He made the chain run as smooth as possible and even when spanners were thrown into the mix, he was swift and excellent at trouble shooting! 5 star service. Thank you
5/5
GoogleAdam was great at our recent house viewing! He allowed us to view the property at our own pace and he had all the information we needed and answered all the questions we had. Communication after this viewing was also great. Great experience so far!
5/5
GoogleI would like to share the experience I had with Rosie today as I was so impressed. She was professional, knowledgeable and prompt with timings. She also kindly moved the appointment forward for me on the day, which helped me out no end. I would highly recommend Rosie for any viewings you need. Fantastic service!
5/5
GoogleSam was very helpful with my concerns during my viewing. He listened and was patient as I attempted to make my mind up on a second viewing of a particular property. Highly recommend.
5/5
GoogleRay was fantastic on a recent viewing. Really informed and straightforward. Told us a lot about the property we were viewing but also really informed about other potential options given we probably weren’t quite in a position to offer on the one we had gone to see. Thoroughly recommended.
5/5
GoogleJoe has been brilliant as we sold our house and bought our new house through PA. Joe went above and beyond, working incredibly hard to keep our chain together in a challenging year. Even our solicitor commended Joe's hard work.
Thank you for your feedback Daniel. We work extremely hard here to go above and beyond for all our customers, we are so pleased Joe provided you with outstanding service during your time with us!
5/5
GoogleWas shown a house by Rosie today. She made the viewing nice and easy, answered all our questions with ease and was very patient with us. Thanks Rosie!
5/5
GoogleSearching for a property during a pandemic can be found to be rather difficult as I’ve experienced with other agents but dealing with Adam from The Personal agent has been amazing for both my wife and I. Very responsive, very professional, very knowledgeable and very helpful in finding us the right home for our family. Thank you to Adam for all his hard work and help over the last couple of days.
5/5
GoogleWe recently purchased a property through The Personal Agent Epsom and had a very good experience, staff very friendly yet professional and efficient, would highly recommend using them. Special thanks to Joseph Edwardson who dealt with our purchase.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind words Thomas. Here at The Personal Agent we work hard to meet expectations like yours.
5/5
GoogleRosie was prompt and friendly - we were very pleased with the lovely properties she showed us, and she had all information that we needed at hand! ☺️
5/5
GoogleI had a really good experience with Joe on the sales team, he was polite professional, attentive and honest Would use personal agent again for sure and recommend Joe to help with finding you your home.PositiveProfessionalism
Thank you for your feedback Lucy. We are so pleased to hear that Joe provided you with outstanding service!
5/5
GoogleRosie was a fantastic estate agent, showing me around the flat with great knowledge and professionalism. She was friendly, attentive, and made the whole viewing process smooth and enjoyable!
5/5
GoogleWe dealt with Ren during our sales progression. Ren has been exceptional, keeping us updated with regular catch ups and and guiding us along the way. Very professional, calm and re-assuring would sum up our experience with Ren.
Thank you for your review Ryan. We are so pleased Ren provided you with outstanding service during your time with The Personal Agent - Epsom
5/5
GoogleI have dealt with Joe Edwardson in Epsom and found him to be extremely professional and personable, willing to go the extra mile, I would definitely recommend him and the company to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Phill. We are so pleased that Joe provided you with the very best service.
5/5
GoogleThe Personal Agent has been great during my house search process. The staff are all very patient and helpful, in particular Joe, who has been very attentive and supportive every step of the way. Thank you!PositiveProfessionalism
Thank you for your feedback Chloe. We are pleased that Joe and the team provided you with excellent support and overall service throughout your time with us.
5/5
GoogleI was very pleased with the Personal Agent from the initial valuation through to the purchase. The marketing was excellent and communication excellent and friendly. Sarah kept me informed throughout and really tried to push things through. I definitely recommend them.
5/5
GoogleRosie was great showing us around. Very informative and gave us the time and space to view the property thoroughly, which was greatly appreciated.
5/5
GoogleBig thanks to Morgan for continuing to help us facilitate a sale of our property in Epsom. Very happy to say he had our best interests in mind and did what he could to help us out during this time which is much appreciated
4/5
GoogleSarah Goddard was particularly helpful and provided an excellent service. She was always polite, always phoned, chased, and did what she said she was going to do and always kept us informed.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Ann. We are pleased Sarah provided you with excellent service throughout your time with The Personal Agent Epsom.
5/5
GoogleAs a first time buyer, I was very nervous and had little understanding of the process. Sarah Goddard was extremely helpful and made regular contact with me throughout. I will definitely go with The Personal Agent for any future move.
Thank you for your kind words Leah! We are glad that our team provided excellent service and we hope you are happy with your new home!
5/5
GoogleThank you Joseph and all the team for the very efficient and smooth sale and handover of the house in Epsom. Excellent service well done all. I am pleased to highly recommend your services. KR Dave
Thank you for your feedback Dave. We are so pleased that Joseph and the team efficiently handled the sale of your home, we work hard to make sure expectations like yours are met!
1/5
GoogleBEWARE: Agent and seller did not disclose important safeguarding information about neighbours. We have two small children and now stuck in unfavourable situation
5/5
GoogleRosanna was great to work with, very professional and knowledgeable. She made the whole process smooth and straightforward. Highly recommend!
5/5
GoogleI have not dealt with The Personal Agent before & from what i have experienced so far it has been very positive. Everything seems quite calm & progress being made swiftly. Ray has been very approachable & honest which made us feel relaxed. Hopefully this service can continue in the future not just for me but for everyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Personal Agent's Epsom office has 1,052 reviews across two platforms: 1,051 on Google, 1 on View Agents.
The Personal Agent Epsom is rated 4.9 out of 5 across all 1,052 reviews, and 4.9 out of 5 on Google from 1,051 reviews.
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
The Personal Agent Epsom, 2 West Street, Epsom, Surrey, KT18 7RG.
