The Personal Agent Epsom reviews

★★★★★ 5/5

Google

We were very impressed when we first met with Richard when he came to value the property and give us great advice that we were looking for. We knew after meeting Richard that it was Personal Agent who we wanted to market our property. The brochure and video tour that the team put together was so impressive. We were introduced to Joe who was put in charge of the sale and he arranged and conducted the open day which was a huge success with numerous viewings and offers. Joe’s communication with us was excellent and he kept us informed at all times. In fact all members of the Epsom branch were extremely helpful whenever I telephoned. After an offer was accepted Sarah stepped in from the Progression Team to keep us updated and to get the sale completed. She too was excellent throughout. We would highly recommend Personal Agent, they truly provide a personal and professional service.

Colin · 2 September 2021

★★★★★ 5/5

Google

Had a very pleasant and helpful experience with Joe at ‘The Personal Agent’ he was always on hand to answer my queries, no matter how big or small. Would firmly recommend. Thanks Joe!PositiveProfessionalism

Amy · 20 June 2021

★★★★★ 5/5

Google

Rosie was lovely and knowledgeable. She was very kind to Waite for us as we were late and lost. Thank you Rosie!

Ikra · 15 November 2024

★★★★★ 5/5

Google

Personal Agent are great. Adam was really helpful and helped us find the home we wanted. Would definitely recommend!

Liam · 1 March 2023

★★★★★ 2/5

Google

We purchased a property through them and in the beginning they were very keen to help, so they can obviously secure the purchase. During the negotiations, their communication was terrible and they did not seem very willing to assist in certain matters. Now that the sale has completed we have discovered problems in the property that were not disclosed to us and have resulted in large delays in the moving process. Just overall unpleasant and unacceptable experience.

Christian · 25 July 2024

★★★★★ 5/5

Google

Rosie was absolutely fab! She was very approachable, and knowledgeable about the properties and the area. Rosie has been very quick to respond to emails or phone calls and very accommodating to my busy work schedule which made my life so much easier! Thank you for your help Rosie :)

Neha · 31 March 2023

★★★★★ 5/5

Google

Very happy with the services Adam Latter and Sarah Goddard provided. Both were very proactive and Sarah was always quick when responding to any questions I had. Would definitely recommend !PositiveResponsiveness, Professionalism

Ellie · 20 June 2021

★★★★★ 5/5

Google

My dealings specifically relate to Joseph Edwardson and Amish Bodhania. To give some context: My partner and I were first time buyers and had previously put an offer in on no chain maisonette which after 10 months of waiting around and pushing with Eastons decided to pull out of, because we were getting no where and had the worst experience. With personal agent and specifically Joe and Amish, we started the chain (being first time buyers) and ended up being in a 4 person chain from August and have now got a completion date for December. The service and responsiveness of both Joe and Amish have been 5 star. My partner and I have been impressed with their professionalism throughout the process and couldn’t recommend them more highly. We did have a few hiccups with the chain and Joe and Amish both dealt with this really well and managed to keep the whole chain up to date and moving smoothly. This is a far cry from what we experienced with Eastons and I highly recommend personal agent to both buyers and sellers. I would be using them again when we eventually decide to sell and will be advising others to do the same. They just get the job done but you feel they have the managed to get the right level of firm and compassionate with the stressful situation you are in. Thank you to both of them!PositiveResponsiveness, Quality, Professionalism, Value

Emma · 20 June 2021

★★★★★ 5/5

Google

I have been working with Joe to secure me my first property and I can honestly say he has been amazing. I am in property myself and the experience I have had with other agents in the area is nothing less than awful. Joe goes above and beyond to deliver a high level of customer service, taking calls on his day off, responding to all queries as quickly as possible and being honest at all times. I would highly recommend using him and think he is a great asset to The Personal Agent. Thank you for all your help Joe! :)PositiveResponsiveness, Quality, Professionalism, Value

Georgie · 20 June 2021

★★★★★ 5/5

Google

After having bad experiences in the past, The Personal Agent in Epsom really pushed to get the best purchaser and price for me. Instilled my confidence back in Estate agents. Special mention to Joe who worked incredibly hard.

Claudio · 16 September 2019

★★★★★ 5/5

Google

We are happy with the viewing at the Downs Court Lodge. Rosie is professional. Thank you for the arrangement, the viewing is very smooth.

Yuen · 10 October 2024

★★★★★ 5/5

Google

Had a viewing with Ruby Holland-King today and she was great! Answered all our questions about the property clearly and professionally.

Rory · 12 April 2026

★★★★★ 5/5

Google

Thanks for all of your help, especially Chris Shaw, Joe and Rupert! Great service from all, I was most impressed by the fact that you always really listened to what I needed and totally understood my exact requirements.

David · 30 July 2019

★★★★★ 5/5

Google

Our sale was looked after by Adam Latter from the Epsom branch. The service provided by Adam was brilliant from start to finish; keeping us informed about progress of the sale and chasing solicitors who were not as efficient as him! We would definitely use The Personal Agent, and Adam in particular, again.

Nicola · 1 December 2022

★★★★★ 5/5

Google

Excellent! Using The personal agent in Epsom was the best choice we could have made when selling our house. Chris was incredibly helpful and made sure the chain were up to speed every step of the way. I would strongly recommend them.

Matthew · 21 October 2023

★★★★★ 5/5

Google

I had a fantastic experience with Epsom Personal Agent during my flat viewing. I interacted with Shannon, Sam and Rosie for the different viewings I had and they were professional, friendly, and very knowledgeable about the property. They answered all my questions thoroughly and made the entire process smooth and stress-free. I felt well-informed and supported throughout, and I would highly recommend their services to anyone looking for a new home!👍

Varda · 19 October 2024

★★★★★ 5/5

Google

We recently exchanged on our first house through The Personal Agent. I could not recommend them more, they were fantastic from the moment we saw the first property to eventually exchanging on our perfect home. Our main contact was Chris Shaw who made the whole experience run smoothly being both personal and very knowledgeable about the houses and surrounding areas. The Personal Agent stood out heads and shoulders compared to other estate agents we viewed properties with. The best endorsement we can give is that we will definitely be using them again in the future.

Ollie · 20 May 2024

★★★★★ 5/5

Google

We bought our first place through the Personal Agent. When issues arose down the chain with an agreed completion date, Adam was very helpful at getting everything over the line.

Leo · 18 September 2021

★★★★★ 5/5

Google

As a first time buyer it was so important for me and my partner to have someone at hand to answer any questions we had. Joe from sales was exactly what we needed he had the answers for the questions we asked and if he didn’t know the answer, he was honest and done his upmost to find the answer for us! The process was made so much easier by having Joe guide us through it. Thanks again Joe!PositiveProfessionalism

Kieran · 20 June 2021

★★★★★ 5/5

Google

We have had a difficult chain, Chris Shaw was in the middle of the chain (not even my agent) his tenacity and continual chasing and verifying drove the sale through. Thank-you so much Chris. I would certainly recommend you. A key tip: Avoid a chain with PPL (Premier Property Lawyers)…. Just read the reviews!!!PositiveResponsiveness, Professionalism

Denise · 25 August 2022

★★★★★ 5/5

Google

Rosie has been very informative & very effective when it comes to presenting a property. There was 3 occasions where I was very much guided professionally. All the best for you! Would strongly recommend Rosie 👍

Veera · 20 February 2024

★★★★★ 5/5

Google

Thank you to The Personal agent team and especially Adam for all the assistance in finding a buyer so quickly. Within a week of putting the property onto the market, I had 3 offers and I couldn’t be happier with the service I had received. I will highly recommend this wonderful team to everyone I know looking to buy or sell within the local area.

Bethany · 16 December 2020

★★★★★ 5/5

Google

I attended a booked viewing today with Rosie from the personal agent. It was a good viewing. Rosie was very knowledgeable about the property and local area and answersd all my questions with clarity Thankyou

Richard · 7 March 2024

★★★★★ 5/5

Google

Rosie was on time, professional and friendly whilst showing us around the property. She answered our questions and didn't pressure us into making on the spot decisions.

Eblana · 3 August 2024