5/5
GoogleRay was very professional, personable and able to answer the zillions of questions I fired at him!
Trusted Agent profile · Epsom, Surrey
Verified
The Personal Agent Epsom reviews
★★★★★
1,052 reviews across 2 platforms
2 West Street, Epsom, Surrey, KT18 7RG
Part of The Personal Agent, see every office.
The Personal Agent's office in Epsom, Surrey, at 2 West Street, is rated 4.9 out of 5 across 1,052 reviews on two platforms, including 1,051 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
Google5/5
GoogleRosie was hugely helpful during property viewings and very professional. Thank you!
2/5
GoogleWhilst their initial approach to selling our house was met with enthusiasm and professionalism (great marketing), their client relations were very poor. They were rude to us on numerous occasions, falsely sold our property twice forcing us to lose onward purchases. They are not trust worthy and try to bully potential sellers into drastically dropping prices to keep their stats looking good. After 10 weeks with them, another Epsom agent swooped in sold our property within 3 weeks and for a fairer price.
Agent replied
We are sorry to hear you had a bad experience with us, our staff try to take a more 'personal' approach to estate agency, and we believe they are always working their hardest. We would hate to think you felt pressured during the time you worked with us to sell your home. If you feel as if there is any way we could rectify this situation please call our team on 01372 745 850 and we would be happy to listen.
5/5
GoogleThanks for the viewing, Rosie was very professional and helpful, and answered all of my questions.
5/5
GoogleWe loved the property! Rosie was great, she was very informative and wasn't pushy, great sales pitch!
5/5
GoogleChris was very helpful and informative from start to finish. Always responded very fast and made us feel at ease. Thank you for all your help 😊
Agent replied
Thank you for your feedback Nicola. We are so pleased Chris provided you with excellent service.
5/5
GoogleFabulous staff Aimee is a responsive and a true professional. It's clear she loves her jobPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your feedback Julie. We are pleased that Aimee provided both a professional and efficient service during your time with us.
5/5
GoogleThe Personal Agents were responsive and accommodating ensuring a quick, smooth purchase. Thanks Sam.
5/5
GoogleRosie was very professional. She knew a lot about the house and answered all my questions.
2/5
GoogleWhilst their initial approach to selling our house was met with enthusiasm and professionalism (great marketing), their client relations were very poor. They were rude to us on numerous occasions, falsely sold our property twice forcing us to lose onward purchases. They are not trust worthy and try to bully potential sellers into drastically dropping prices to keep their stats looking good. After 10 weeks with them, another Epsom agent swooped in sold our property within 3 weeks and for a fairer price.
Agent replied
We are sorry to hear you had a bad experience with us, our staff try to take a more 'personal' approach to estate agency, and we believe they are always working their hardest. We would hate to think you felt pressured during the time you worked with us to sell your home. If you feel as if there is any way we could rectify this situation please call our team on 01372 745 850 and we would be happy to listen.
5/5
GoogleRosie was very friendly and professional. Answered any questions I had. Went above and beyond. Highly recommend.
5/5
GoogleHighly recommend The Personal Agent! Adam was extremely helpful, communicative, and honest throughout the whole purchase process.
Agent replied · 29 July 2023
Thank you for kind words
5/5
GoogleNot only did they find our forever house, but they also found a buyer for our current property within a few days! Sarah Goddard has been a star throughout the whole process, facilitating and speeding up the contact among the three parties. I’m impressed with the service we received!
5/5
GoogleRosie is great at viewing. She lets you get on and today she got the ladders out on went up to open loft hatch. She didn’t have to do this but went the extra mile
5/5
GoogleVery impressed with the personal agent and in particular Chris... Clearly knowledgeable, proactive, and driven to get the right outcome for all parties.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Thank you for your feedback Mark. We are so pleased Chris and the team provided you with the very best service!
5/5
GoogleGood communications in the lead up to the viewing.Rosie was knowledgeable about tre property and the area
5/5
GoogleSue was very professional and constantly kept us updated throughout the entire sale. We felt at ease knowing she was assisting with the sale transaction.
Agent replied
Thank you for your feedback Jenna. We are pleased that Sue provided you with excellent service!
5/5
GoogleI have rented 8 properties and this agency has by far been the best to deal with. Chris Sweby is brilliant at his job and has always been very quick to respond and deal with any queries I have had. I would highly recommend using The Personal agent!
5/5
GoogleI have found the Epsom office to be very helpful. In particular Chloe Jackson has gone out of her way to help.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Thank you for your feedback Susan. We are so pleased that Chloe and the team have provided you with excellent service!
5/5
GoogleI want to thank TPA, and especially Ren, for helping me and my family get through a long and frustrating process of home purchase. Having previous experience with them I can say that The Personal Agent is by far the best Sales and Lettings agent in Epsom and the surrounding areas. Highly recommended.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThe Personal Agent have been brilliant throughout the sale of my property. Very supportive, great communication, pushed hard to get the price I needed and to get the sale done as quickly as possible. Really grateful for the support they provided to make the transaction as stress free as it could be. Joe and Sue in particular have been brilliant.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied
Thank you for your review Hannah. We are so pleased to hear that Joe, Sue and The Personal Agent - Epsom team provided you with the very best support and communication during your time with us.
5/5
GoogleProfessional from start to finish. Richard made me feel at ease straight away and I knew I was making the right choice using The Personal Agent. Highly recommend.
Agent replied
Thank you for your kind words Brendan. We are glad that the team delivered excellent service!
5/5
GoogleA sales team that really listens and above all really seems to care, it has been refreshing viewing properties through you guys, a big thanks to Sue in particular.
Agent replied
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleRosie was really helpful, well informed on the property and easy to talk to. Thank you!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Personal Agent Epsom
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
