5/5
GoogleRosie was punctual, informative and allowed me enough personal space to consider the property for myself.
Trusted Agent profile · Epsom, Surrey
Verified
The Personal Agent Epsom reviews
★★★★★
1,052 reviews across 2 platforms
2 West Street, Epsom, Surrey, KT18 7RG
Part of The Personal Agent, see every office.
The Personal Agent's office in Epsom, Surrey, at 2 West Street, is rated 4.9 out of 5 across 1,052 reviews on two platforms, including 1,051 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
Google5/5
GoogleBig thank you to Chloe at personal agent, who has been fantastic, very responsive to the many questions I have had and always very professional!
Agent replied
Thank you for your feedback. We are pleased that Chloe provided you with outstanding service throughout the duration of your time with us!
5/5
GoogleAmazing professionals !!! Every agent is extremely professional and goes beyond to support you during your housing process. They have a fantastic team who is always available to acknowledge your questions and provide you the best outcomes. They truly know what they’re doing. An extra shout for Morgan who is always fantastic. Keep the hard work
5/5
GoogleOur experience with Richard has been excellent - very polite and respectful when he came to visit our house, able to talk us through the extensive and accurate research he'd done prior to visiting, and very willing to help us out with his knowledge subsequently. Very good!
5/5
GoogleJoe Edwardson was really helpful in arranging viewings when looking for my new home. Very efficient and communicative service.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your feedback Danielle. We are please Joe provided you with excellent service!
5/5
GoogleReally good viewing with Rosie from the Personal Agent in Epsom today. She was at the property before me which was impressive as I was early! Viewing was thorough and all questions answered.
5/5
GoogleJoe Edwardson was excellent. He was professional, hard working and up front. We would recommend them and appreciated their knowledge of the local market
Agent replied
Thank you for your feedback Sophie. We are pleased that Joe provided you with outstanding service, we work hard here at The Personal Agent to make sure all our customers expectations are exceeded!
5/5
GoogleReally professional estate agent and highly recommend for anyone looking in the Epsom/Ewell area. In particular Adam Latter is very personable and has gone above and beyond to find us a property that meets our requirements.
5/5
GoogleRosie was very knowledgeable about the property and answered all of our questions. She gave us space to view property without feeling rushed.
5/5
GoogleFor the 11 Badgers Lodge view today at 14.30, the young lady Rosie was very kind , professional and she provided valuable feedback. Excellent. Evangelia Fragouli
5/5
GoogleI want to thank TPA, and especially Ren, for helping me and my family get through a long and frustrating process of home purchase. Having previous experience with them I can say that The Personal Agent is by far the best Sales and Lettings agent in Epsom and the surrounding areas. Highly recommended.
5/5
GoogleExcellent service, especially John. Always someone on hand to talk things through. We couldn’t sell our house with a different agent and very glad we switched over to Personal Agent. Sold at asking price.
5/5
GoogleThe team at the Epsom Branch kept me informed at all times through the sale of my house. First class service . Would highly recommend .
Agent replied
Thank you for your kind words Andrew, it's really appreciated!
5/5
GoogleAs a fellow agent I dealt with Richard Humphrey from The Personal Agent Epsom and found him extremely professional and helpful. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleRosie was very friendly, knowledgeable and helpful. She described the approved planning drawings and then had them emailed to me immediately after the viewing. I would highly recommend the Personal Agent.
5/5
GoogleGreat viewings; Rosie was very helpful, friendly and informative. Thank you very much!
5/5
GoogleAdam was very helpful and was able to help me out with my queries. a very professional bloke and will highly recommend.
Agent replied
Thank you for your feedback. We are so pleased Adam provided you with the very best service.
5/5
GoogleDealt with Adam and was extremely helpful and informative with current market conditions. Will be calling back again for Adam for sure.
Agent replied
Thank you for your feedback Joel. We are so pleased that Adam provided you with excellent service!
1/5
GoogleNot really interested i a flat that needs work .. sorry, ... I still need to sell it.. gone elsewhere... They still get 5k whatever... Just the h Joke of high st estate agents Maybe do some work for your money these days .. Not just let the internet photos, and vids do it for you .. Seriously, poor ..
Agent replied · 29 July 2023
Dear Tracy Naturally, I was very disappointed to learn of your one-star review. I am not entirely sure what your complaint relates to, as from our records it shows that you made an enquiry about getting an apartment valued with a tenant in residence that we could not access. We did try to call you back on two separate occasions but was unable to reach you. We will not be receiving any income, as we are not marketing your property for sale, but if we were, we would at the very minimum require access and up to date photos in order to give a fair representation. As many of our 5-star reviews verify, we work incredibly hard to market promote and get the best price for our clients. Good luck with your chosen agent but we would be more than happy to discuss this in more detail should you wish to get in touch again. Kind Regards Richard Humphrey, Senior Branch Manager, The Personal Agent.
5/5
GoogleWe have had a great experience with John and his team.we found him professional and dedicated to help us.He was available to answer any questions throughout the process.
5/5
GoogleRay was excellent in helping and facilitating the progress of sales from start to completion. Thanks!
5/5
GoogleThe Personal Agent were amazing in helping us secure our first home. Ray, Chris, Rosie and the team were outstanding and diligent in helping throughout the process which also helped in our decision making process!
5/5
GoogleThank you to Adam for being very helpful in the house buying process. A very kind and professional gentlemen.PositiveProfessionalism
Agent replied · 19 June 2024
Thank you for your feedback. We are pleased that Adam provided you with the very best service, we work hard to ensure all our clients receive just that.
5/5
GoogleThe Personal Agent provided excellent service when I sold my flat. Joe Edwardson handled the initial sale professionally and was really helpful in the process. I am also particularly grateful to Ren Pugh, the Sales Progressor, who was instrumental in assisting with the final process of moving to exchange and completion. Without her assistance, the whole process would undoubtedly have been a lot more difficult!PositiveResponsiveness, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your feedback! We are so pleased the team here at The Personal Agent - Epsom provided you with excellent service.
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Questions about The Personal Agent Epsom
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
