5/5
GoogleRosie was very professional and detailed in her viewing
Trusted Agent profile · Epsom, Surrey
Verified
The Personal Agent Epsom reviews
★★★★★
1,052 reviews across 2 platforms
2 West Street, Epsom, Surrey, KT18 7RG
Part of The Personal Agent, see every office.
The Personal Agent's office in Epsom, Surrey, at 2 West Street, is rated 4.9 out of 5 across 1,052 reviews on two platforms, including 1,051 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
Google5/5
GoogleCan’t thank Adam enough from The Personal agent in Epsom for all the hard work and effort he put into finding myself my dream home. Will highly recommend him to everyone I know who is looking to buy or sell a property within the local area. Thank you again Adam!
5/5
GoogleI dealt with Rosie and the whole process was smooth from start to finish. Very organised, great communication and also, very friendly. 100% recommend.
5/5
GoogleWe purchased our home from the Personal Agent in Epsom and Ray and Sarah were a dream to work with. They were patient, great communicators and considerate.
5/5
GoogleGreat service, fast replies, efficient team. Every call returned and very efficient at chasing up where necessary. Many thanks to Dan, Ben, John and Frank. Highly recommend Personal Agent.
5/5
GoogleWe met Ray Steward when we visited an open house on Saturday. Ray was friendly and made us feel welcome on arrival. He was knowledgeable about the property we were viewing. He listened to our needs and was very helpful.
5/5
GoogleRosie was helpful during our viewing, answering questions with a lot of information, very friendly.
5/5
GoogleRosie was brilliant. Knew so much about the property and was generally super friendly and helpful. We really enjoyed the viewing and this was elevated by how knowledgeable and welcoming Rosie was. Thank you.
5/5
GoogleRosy was quite in showing the property around and answering all queries!
5/5
GoogleSo thankful to Chris Shaw for finding us the perfect home which me move into tomorrow. So excited. During the couple of months we were looking, we met him several times at various viewings, he got to understand what we were looking for and found it for us. He has held our hand through a very bumpy journey as it was probate house but got us across the finishing line. Great communication. You do get the personal service.
5/5
GoogleGreat service, I would highly recommend them as an agency. Rupert is always helpful answering all my questions throughout the process.
Agent replied
Thank you for your review, we are glad that our team here at The Personal Agent were able to help!
5/5
GoogleRosie was super informative and helpful showing us around the property today, a pleasure to deal with.
5/5
GoogleThe Personal Agent gave me an excellent service for selling my property in Epsom. Ray, especially, was extremely helpful and really put himself out to try and achieve a smooth process for both sides during the conveyancing period. They were always friendly, helpful and quick to respond to any queries and requests. I thoroughly recommend them.
5/5
GoogleThank you Rosie for all your help with the house viewing!
5/5
GoogleJoe and his team are amazing from start to finish. They keep their clients informed all the way.They are thorough in their veiwings.We would not hesitate using them again. We would highly recommend them. Well done guys and gals!
5/5
GoogleMet at arranged appointment time, thanks Rosie you were most helpful
5/5
GooglePersonal agent, particularly Joe Edwardson provided an excellent service whilst we were selling our house. We can highly recommend them.
Agent replied
Thank you for your kind words, we are glad to hear Joe is doing a great job!
5/5
GoogleThanks Rosie, very useful to do a visit with you today!
5/5
GoogleSimply overwhelmed by the impressive team as a collective. Sound advice from Richard from the ‘get go’. Sensible, realistic and the strategy worked to produce multiple offers day one. The team of negotiators were proactive and the feedback and communication was first class. I wanted to highlight two real stars in the team and whilst they are all just brilliant, Morgan, you are a credit to the business and you really understand what giving a personal service means- you went well beyond what anyone expects of an estate, so thank you. Lastly, having been an estate agent of 20 years I truly understand how important it is having someone progressing the deal properly and effectively- its a masterful skill and sometimes soul destroying, Sarah Goddard, is simply outstanding. At it. Selling property is not easy unless you have a diligent and highly organised deal progressor. Sarah, you are to be commended for your passion in this role. Thank you to all of you.
4/5
GoogleI was delighted with the service from Chris, Sarah, Amish and Ren from Personal Agent in Epsom. Their hard work, diligence and tenacity ensured that after 4 months, we exchanged and completed before Christmas. I was particularly impressed with the team managing the sale of our property during a pandemic. I would highly recommend them for their personal service and efficiency.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Thank you for your feedback Caroline. We are so pleased Chris, Sarah, Amish and Ren provided you with excellent service, they do work hard to ensure each customer receives only the very best service!
5/5
GoogleJoe was professional from start to finish, made the transaction smooth and easy. Would highly recommend.
Agent replied
Thank you for your feedback. We are so pleased that Joe provided you with the very best service!
5/5
GoogleAdam was really helpful and efficient in finding me a property and couldn’t recommend him enough
Agent replied
Thank you for your feedback Charlie. We are please Adam provided you with a professional and efficient service during your time with us.
5/5
GoogleWe were very impressed with the friendly approachable and helpful service provided. Very professional and efficient in all dealings with us All staff were great but especially our Sales progression lady Sarah. We would definitely recommend Personal Agent to others. Thank you for making the whole process as stress free as possible.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your feedback Carole. We are pleased that Sarah provided you with both professional and efficient service.
5/5
GoogleRosie was excellent, she allowed us to view the property without a rush and answered all the questions we had. Very positive experience, thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Personal Agent Epsom
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
