Trusted Agent profile · Epsom · Surrey
Verified
★★★★★
1,104 reviews across 2 platforms
2 West Street, Epsom, Surrey, KT18 7RG
Part of The Personal Agent, see every office.
The Personal Agent's office in Epsom, Surrey, at 2 West Street, is rated 4.9 out of 5 across 1,104 reviews on two platforms, including 1,103 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleGreat service, I would highly recommend them as an agency. Rupert is always helpful answering all my questions throughout the process.
Thank you for your review, we are glad that our team here at The Personal Agent were able to help!
5/5
GoogleRosie was super informative and helpful showing us around the property today, a pleasure to deal with.
5/5
GoogleThe Personal Agent gave me an excellent service for selling my property in Epsom. Ray, especially, was extremely helpful and really put himself out to try and achieve a smooth process for both sides during the conveyancing period. They were always friendly, helpful and quick to respond to any queries and requests. I thoroughly recommend them.
5/5
GoogleThank you Rosie for all your help with the house viewing!
5/5
GoogleJoe and his team are amazing from start to finish. They keep their clients informed all the way.They are thorough in their veiwings.We would not hesitate using them again. We would highly recommend them. Well done guys and gals!
5/5
GooglePersonal agent, particularly Joe Edwardson provided an excellent service whilst we were selling our house. We can highly recommend them.
Thank you for your kind words, we are glad to hear Joe is doing a great job!
5/5
GoogleMet at arranged appointment time, thanks Rosie you were most helpful
4/5
GoogleI was delighted with the service from Chris, Sarah, Amish and Ren from Personal Agent in Epsom. Their hard work, diligence and tenacity ensured that after 4 months, we exchanged and completed before Christmas. I was particularly impressed with the team managing the sale of our property during a pandemic. I would highly recommend them for their personal service and efficiency.PositiveResponsiveness, Professionalism
Thank you for your feedback Caroline. We are so pleased Chris, Sarah, Amish and Ren provided you with excellent service, they do work hard to ensure each customer receives only the very best service!
5/5
GoogleSimply overwhelmed by the impressive team as a collective. Sound advice from Richard from the ‘get go’. Sensible, realistic and the strategy worked to produce multiple offers day one. The team of negotiators were proactive and the feedback and communication was first class. I wanted to highlight two real stars in the team and whilst they are all just brilliant, Morgan, you are a credit to the business and you really understand what giving a personal service means- you went well beyond what anyone expects of an estate, so thank you. Lastly, having been an estate agent of 20 years I truly understand how important it is having someone progressing the deal properly and effectively- its a masterful skill and sometimes soul destroying, Sarah Goddard, is simply outstanding. At it. Selling property is not easy unless you have a diligent and highly organised deal progressor. Sarah, you are to be commended for your passion in this role. Thank you to all of you.
5/5
GoogleThanks Rosie, very useful to do a visit with you today!
5/5
GoogleJoe was professional from start to finish, made the transaction smooth and easy. Would highly recommend.
Thank you for your feedback. We are so pleased that Joe provided you with the very best service!
5/5
GoogleAdam was really helpful and efficient in finding me a property and couldn’t recommend him enough
Thank you for your feedback Charlie. We are please Adam provided you with a professional and efficient service during your time with us.
5/5
GoogleWe were very impressed with the friendly approachable and helpful service provided. Very professional and efficient in all dealings with us All staff were great but especially our Sales progression lady Sarah. We would definitely recommend Personal Agent to others. Thank you for making the whole process as stress free as possible.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Carole. We are pleased that Sarah provided you with both professional and efficient service.
5/5
GoogleRosie was excellent, she allowed us to view the property without a rush and answered all the questions we had. Very positive experience, thank you!
5/5
GoogleJohn was great allowed me time to go around the house in my own pace and answered all my questions And gave clear thoughts on the next steps
5/5
GoogleAdam at the Personal Agent in Epsom has been a constant help, always on the phone when needed and is helping me secure my first property with ease! Thank you Adam! - highly recommend.
5/5
GoogleRosie was very helpful with any questions we had regarding the property.
5/5
GoogleRosie was an excellent representative for Personal Agent. She gave all the knowledge and information we asked for. She was on time and well prepared for our viewing.
5/5
GoogleRosie was very quick in her response and also informative.
5/5
GoogleRosie was fantastic and very knowledgeable.
4/5
GoogleAdam is a very helpful staff who introduced the house precisely.
Thank you for your review. We are so pleased Adam provided you with excellent service during your time with us.
5/5
GoogleRosie was most pleasant and helpful , but we are not bidding for this property because of the restricted car parking
5/5
GoogleRosie was very informative and professional throughout our viewing
5/5
GoogleAll agents we've come into contact with at The Personal Epsom have been very knowledgeable, kind and helpful. Thank you to Rosie, Morgan, Ray and Adam 😊 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
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