Trusted Agent profile · Epsom · Surrey
Verified
★★★★★
1,052 reviews across 2 platforms
2 West Street, Epsom, Surrey, KT18 7RG
Part of The Personal Agent, see every office.
The Personal Agent's office in Epsom, Surrey, at 2 West Street, is rated 4.9 out of 5 across 1,052 reviews on two platforms, including 1,051 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
5/5
GoogleHad a really good experience with the team at Personal Agent. I especially appreciated the service provided by personal agent Adam Latter, who was really professional and informative as he showed me around the property. Would definitely recommend this company to others.
Thank you for your feedback Maxwell. We are pleased that Adam provided you with excellent service during your time with us. We hope you and your family enjoy your new home!
5/5
GoogleI have had an excellent experience selling my home with The Personal Agent. They have been brilliant throughout the whole sales process. Sarah in the Sales Progression Team has been instrumental in sales process and has worked diligently and professionally always keeping me updated at each stage. I would definitely use the team again.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback. Here at The Personal Agent we work hard to ensure all clients receive the very best service from us.
5/5
GoogleRay has been extremely helpful, Pleasure to work with, totally recommend speaking with him. Thank you for all of your hard work and support.
5/5
GoogleRosie was patient with me arriving a bit late and obviously knew the property well, which was a bonus.
5/5
GoogleEstate agents quite often get a bad reputation for being untrustworthy and unreliable - just telling potential buyers or sellers what they want to hear, rather than the truth. But we found The Personal Agent to be the complete opposite. We had a couple of situations where our offers sadly fell through due to issues further up the chain and Chris and Joe really took us under their wing and we are so grateful to them for doing so. In the end, they were able to find and secure a property for us which was so much better than what we originally thought we were going to purchase and were fab throughout the whole process. Genuine, honest, knowledgeable, hard working and kind people, who really go out of their way to help you. We are hopefully staying put for a while now, but when the time comes to sell, we would wouldn’t think twice about using The Personal Agent again. Thanks again Chris and Joe - you’re superstars!
5/5
GoogleSarah West was extremely helpful, friendly and professional in her handling of our viewing. She provided excellent advice on submitting our offer and the process involved.
5/5
GoogleAdam was highly professional and would recommend!PositiveQuality
Thank you for your feedback Tyler. We are pleased Adam provided you with excellent service!
5/5
GoogleRen form the Epsom branch has been amazing, she went above and beyond and couldn't do enough to help. Rens costumer service has exceed what was expected, we felt she really cared and kept us up to date throughout the whole process. She made the whole process alot less stressful. Mr And Mrs ChalmersPositiveResponsiveness, Professionalism
Thank you for your feedback. Here at The Personal Agent we work hard to meet expectations like yours and we are pleased you received outstanding service from the team.
5/5
GoogleVery easy no pressure . Thanks Rosie
5/5
GoogleRosie was thorough, pleasant and helpful giving me all the information I needed and answered all my questions.
5/5
GoogleThe viewing went well this morning 😊 Many thanks to Rosie ❤️ …
5/5
GoogleSo far has been an absolute pleasure selling our house with Joe and the team at The Personal Agent. Have backed up everything they have said. Game changer of estate agencies!
5/5
GoogleAdam was very efficient and kept me up to date with the progress of the sale of my property. I would recommend the Personal Agent estate agents to my friends.
4/5
GoogleRosie was polite and helpful in showing us around the property and answering our questions.
5/5
GoogleRosie was friendly, well informed about the property, giving us good information on the property including solutions to the small fridge issue
5/5
GoogleThis was a great viewing experience, thanks Rosie
5/5
GoogleA true Personal experience using the Personal agent in Epsom. From organising viewings to the way they conduct viewings to then receiving multiple offers was just fantastic. I couldn’t thank them enough especially Adam who managed to get a …
5/5
GoogleRosie is very polite and is having lots of patience to answer all of my questions.
5/5
GoogleWorked with Adam Latter on our property search; he found us some great properties, was friendly and professional to deal with and very accommodating of our requests. Would highly recommend!
5/5
GoogleChris and the team were brilliant throughout. They kept us informed about the progress of our purchase, quick to respond to questions and a delight to work with. Highly recommend.
5/5
GoogleGreat service from Chris Shaw at the personal agent. I have dealt with Chris on a few occasions now and he has always been excellent
5/5
GoogleThe Personal Agent got off to a good start in selling my property - but Ren (Sales Progressor) was a shining light in helping to get to contract exchange. She followed up with all parties and gave me more progress information and was more accessible than my solicitor! A great help.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback David. We are so pleased that Ren provided you with excellent service!
5/5
GoogleRosie was really good showing us the property. She was very knowledgeable about the area and property which really helped.
5/5
GoogleWe engaged the Personal Agent to sell our property. We received a first class service from Sarah, Richard, Morgan, Chris and team and would highly recommend them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
