5/5
GoogleRen was very positive, upbeat and extremely helpful and made the communication between me and the seller seamless and smooth. Thank you Ren!
Agent replied · 29 July 2023
Thank you for your feedback!
Trusted Agent profile · Epsom, Surrey
Verified
The Personal Agent Epsom reviews
★★★★★
1,052 reviews across 2 platforms
2 West Street, Epsom, Surrey, KT18 7RG
Part of The Personal Agent, see every office.
The Personal Agent's office in Epsom, Surrey, at 2 West Street, is rated 4.9 out of 5 across 1,052 reviews on two platforms, including 1,051 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Epsom office, from every platform, shown as written. First names only.
Google5/5
GoogleRosanna has been extremely helpful in my search to find a retirement home for my mother in law.
5/5
GoogleExcellent sales progression. My purchase was complicated and needed to be timed quite specifically. Sarah Goddard worked very hard, liaising tirelessly with the vendor, both sets of solicitors and me. There is a good chance this deal would have fallen through without Sarah's involvement, so I am very relieved and grateful! Thank you, Sarah.
5/5
GoogleVery helpful and informative
5/5
GoogleHighly recommend The Personal Agent! Adam was very helpful and knowledgeable without forgetting to be friendly. Big thanks to The Personal Agent and Adam especially for time and efforts.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Thank you for your lovely review. We are pleased Adam and The Personal Agent team provided you with excellent service!
5/5
GoogleSelling property with Personal agent was really easy and comfortable. Especially Ren. He updated progress every week and very fast respond. So happy and recommend 100% Thank you so much.PositiveProfessionalism
Agent replied · 19 June 2024
Thank you for your feedback. We are so pleased the team here at The Personal Agent - Epsom provided you with excellent service.
5/5
GoogleThis is a review for the personal agent at the Epsom branch. Excellent agent, Adam answered all the questions in a timely fashion that enabled the purchase to complete very smoothly and quickly. Nothing is too much trouble as he went out of his way to even take calls and work on his day off. Polite and courteous at all times . Have no doubts about using this estate agent you will not be disappointed.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your feedback Dan. We are so pleased that Adam provided you with excellent service!
5/5
GoogleSmooth from start to finish. Joe was great to deal with on our purchase, good communication and helped with any questions we had and issues that came up.PositiveResponsiveness, Professionalism
Agent replied
Thank you for your review. We are so pleased Joe provided you with outstanding service during your time with us!
5/5
GoogleGot great support from The Personal agent. In a declining market, it truly felt that they were partnered with us and keep us informed throughout + great market knowledge!!! Thanks so much Personal Agent especially Sue!
Agent replied
Thank you for the lovely review Kristine! We are glad to hear that are team are continuing to work hard.
5/5
GoogleThe Personal Agent have gone above and beyond to help us purchase our first property. We unfortunately had a chain collapsed with our first house, but they were able to swiftly find a suitable alternative for us. Their care for us as individuals has really shown in all our conversations with everyone in the team. Though I would like to say a big thank you especially to Joe Edwardson for everything he has done. He has in particularly been the one to try and do everything he could for us, and also maintained a professional upbeat manner even with my very frequent phone calls to him. So thank you. I would highly recommend The Personal Agent to anyone wanting to buy or sell a house due to their professional and positive attitude in which they conduct their work.
Agent replied
Thank you for taking the time to leave such lovely feedback Emily. We are so pleased Joe and the team provided you with outstanding service and we hope you enjoy your new home!
5/5
GoogleAdam has been extremely helpful during the sale of my property. From arranging the initial open day to agreeing a sale very shortly after. A massive thank you to Adam for all the hard work you have put into this. Would highly recommend.
5/5
GoogleRay was very friendly, professional and informative. He knew all the important information and was able to convey that in a clear and concise manner.
5/5
GoogleI'm very happy to recommend the team at The Personal Agent Epsom. Especially Sarah and Ray who managed to secure the exchange despite multiple challenges encountered during the sales process
5/5
GoogleI can’t recommend personal agent Epsom enough, very professional service great staff especially Chris Shaw who looked after me and made my purchase feel so easy and took away a lot of the stress from the process, nothing was too much trouble for him. Thanks a million Chris
5/5
GoogleAnna thank you for showing us around today you were so nice and explained a lot of ideas of how we could change things to suit our needs. Unfortunately, it was not for us. Anna however you are brilliant at what you do. Thank you Kind Regards,
5/5
GoogleWould like to thank Joe for he’s fantastic advice when searching for a new home . Super responsive and knowledge of the market was fantastic .PositiveResponsiveness, Quality, Professionalism
Agent replied
Thank you for your feedback Elliot. We are pleased that Joe provided you with a professional and excellent service during your time with us.
5/5
GoogleAdam showed us round a beautiful property. Throughout the viewing he was extremely professional and extremely helpful. We placed an offer and Adam made the whole process easier and less stressful!
Agent replied
Thank you for your feedback. We are so pleased that Adam provided you with excellent service throughout your time with us.
5/5
GoogleAs a first time buyer, Joe made the process easy for me, always around to help with queries and when issues arose dealt with them in a very professional manner. Would highly recommend.
Agent replied
Thank you for your feedback George. We are pleased that Joe provided you with excellent service and we hope you enjoy your new home!
5/5
GoogleJust wanted to share that I have excellent service from the Personal Agent over the last 3 months in selling my property. All of the team were excellent but especially Ray Steward. I would highly recommend them to anyone in the Epsom area looking to buy or sell.
5/5
GoogleChris Shaw is very professional and ultimately great at his job. Very responsive, knowledgeable, helpful and funny which helps during what can be a stressful time.PositiveResponsiveness, Quality, Professionalism
Agent replied · 19 June 2024
Thank you for your feedback Becky. We are pleased that Chris provided you with excellent service during your time with us.
5/5
GoogleHad such a great experience with the personal agent, want to say a massive thank to Joe Edwardson for being so professional and helping me with every question I had.
Agent replied
Thank you for your feedback Isobel. We are so pleased that Joe provided you with excellent service during your time with us.
5/5
GoogleAgent Rosanna was very helpful plus, provided relevant and useful updates promptly on the property.
5/5
GoogleDealing with Adam during this process has been really reassuring! He's been really informative and quick to respond to all my queries. Thank you Adam!PositiveResponsiveness, Professionalism
Agent replied
Thank you for your feedback Sophie. We are pleased that Adam provided you with excellent service throughout your time with us!
5/5
GoogleRosie was really friendly and professional when she showed me around a house
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Personal Agent Epsom
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
