Northwood Edinburgh reviews

★★★★★ 4/5

Google

We moved our flat letting to Northwood in late 2020 having just fully renovated it. We had become tired of impersonal service and a lack of response from our previous agent. From the start the Northwood team have been very attentive to our needs despite the whole Covid 19 lockdown situation. Prior to letting we had very helpful discussions with Northwood including regarding the rent. Subsequently, following their advice when there seemed to be little acceptable interest in the property, we set a lower rent we were happy with that recognised the difficult state of the market in the Covid 19 climate. Within a few days we had an application, our tenant had moved in and rent in the bank. The office staff are extremely helpful and quick to respond to emails and requests. For example: we needed to provide a new vacuum cleaner for the flat and the office were happy to receive an Amazon order we placed and put it in the flat. When the new tenant moved in and asked for it to be removed as they had their own, Northwood collected it, labelled it and dropped it off to be returned to Amazon. That's a responsive and confidence building service! It is early days yet as we have only been with Northwood since mid-December and the first tenant has only been in place for under 2 months but we are very happy with the service and convinced that we made the right move to switch our letting agent and join Northwood.

Mike · 9 January 2022

★★★★★ 5/5

Google

Northwood staff are exceptional especially Shannon. The staff was always helpful and respectful. Any issues were dealt with in a short time. This is the best agency I have rented with and would definitely recommend anyone.

Monika · 5 May 2024

★★★★★ 5/5

Google

In a such busy market we have in Edinburgh, they were always ready to help me to find the right property to move in. Brilliant service, would not look for a different agency for a next time. Thank you to this team!

Raul · 1 January 2024

★★★★★ 5/5

Google

Very kind, supportive and helpful staff. Northwood is the best letting agency I have dealt with in Edinburgh. I especially appreciate the help and support of the property manager, Corinne Mace, who has facilitated a smooth transition in finding a new home.

Mariam · 1 January 2024

★★★★★ 1/5

Google

I would not recommend renting from this agency. I had mould in the flat that i was renting from Northwood. The mould was affecting my physical health so I notified the agency and they did nothing about it. Really irresponsible given that they are under legal obligation to treat the mould in the properties they rent.

Anna · 12 June 2025

★★★★★ 5/5

Google

Thanks for the great service provided by Northwood team. we have received an hassle free stay with your support right from beginning of document signing from abroad till the end with tenant friendly team. Definitely we will get in touch in future stay and refer Northwood for our colleagues as well. Thanks for your support which was very timely during our initial Stay with family. There were no problems anytime during our occupancy.

Sankareswari · 2 January 2019

★★★★★ 5/5

Google

Due to the changes in the short term rental legislation, we were looking to move to a long term let for our property in town. Lewis took us through the process, explaining our options and secured a tenant quickly. Eithne and Shannon have been excellent with the day to day management and communication with the tenant and ourselves. We're glad we made the switch to Northwood and would recommend them for a hassle free, professional service.

Stephen · 2 September 2024

★★★★★ 5/5

Google

Wonderful experience with Northwood Edinburgh! Communication with Shannon has been excellent, she has been a great contact who has handled all queries in a kind and professional manner. I highly recommend them for renting.

Alexandra · 5 May 2024

★★★★★ 5/5

Google

Have just moved into a rented property with Northwood. From the first viewing to moving in, Shannon has been fantastic. Replying to emails promptly, helping with paperwork and has always been friendly and eager to help. Thank you

Karen · 5 February 2024

★★★★★ 3/5

Google

really helpful and positive at first communicative and supportive but seems like they're doing some weird stuff low-key wrangling us out of money and sneaking extra charges and costs on us, and being really edgy about rent changes and pressuring us to spend £700 on specialty cleanup crews in order to get our deposit back. idk good customer service but shady money handling.

Jl · 20 February 2025

★★★★★ 5/5

allAgents

"Lettings..."

Selected Northwood to manage my Edinburgh property, just over a year ago. Not an easy decision but now with benefit of experience, I highly recommend Lewis & team at Northwood. Everything has been very efficient, a professional & friendly service.

Steve · 15 December 2023

★★★★★ 5/5

Google

Thoroughly professional service, highly recommended!

Alan · 25 November 2025

★★★★★ 5/5

Google

After renting through Northwoods for the last 2.5 years, I can safely say they're an amazing letting agency and I would recommend their services. Any problems reported were dealt with in a quick timeframe and when agents came to do 3 monthly check ups they were always pleasant to speak to. The process was smooth from start to finish which takes away some of the stress when moving.

Laura · 1 December 2024

★★★★★ 5/5

Google

Great experience with this letting agent. A special thanks to our property manager Tom for being so helpful and responsive with maintenance issues. Everything that appears is always handled quickly and professionally.

Paolo · 5 January 2026

★★★★★ 5/5

Google

Eithne and her team always give us good support. Whenever I had questions or concerns, she was quick to respond and provided clear, helpful information 👍. …

Ashley · 3 August 2024

★★★★★ 5/5

Google

Northwood Property agents edinburgh have provided a seem less experience for new property owners like us. I will not hesitate to recommend this agency to landlords. Especially Lewis M was very helpful and patient in dealing with us.

Hithendra · 1 January 2024

★★★★★ 5/5

Google

Northwood were hugely helpful when myself and my partner were trying to find a rental flat in Edinburgh. They responded promptly to all our emails and queries and processed our application for the flat very quickly, which was a fantastic help. Highly recommend them for their professionalism throughout the entire process.

Emily · 1 January 2023

★★★★★ 5/5

Google

Have used Northwood since they opened in Edinburgh and never had any problems. They are fair , considerate and care that both the tenant and the landlord are happy. Would highly recommend them.

Lynn · 5 April 2024

★★★★★ 5/5

Google

I have been using Northwood for 20 years now and I really can't recommend them highly enough. The staff are absolutely lovely. Always accommodating, very fair to tenants and to property owners alike. My experience with Northwood has always been a very positive one. Highly recommended.

Kim · 11 August 2025

★★★★★ 5/5

Google

Really helpful and responsive and polite,

Daniel · 21 October 2025

★★★★★ 4/5

Google

Northwood manage the rental property that we've been in since January 2020 and they are definitely the best rental agency we've ever had. They ensure all the necessary safety checks and measures are in place every year - keeping us and the landlord right - and are really good at following up when the odd issue or problem arises. I really appreciate that they remember to follow up on things, it's not a case of having to constantly chase, and they deal with things in a timely and fair way.

Jules · 6 March 2024

★★★★★ 5/5

Google

Thank you Northwood Edinburgh in particular Lewis Mallen, Maria Beattie, Stuart Miller and Lauren Hay for your great work over the last 2 months. It was my first time using a letting agent to let my property. You gave me a peace of mind! I appreciate your advice, guidance and attention to detail. Many thanks, Hanna

Hanna · 1 January 2022

★★★★★ 5/5

Google

I have rented my flat out for the first time with Northwood and they have been very helpful, Lewis Mallen went through everything and answered any questions even my stupid ones :-). The rest of the team have also been very helpful when I have had any queries. I would recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Liz · 8 February 2022

★★★★★ 5/5

Google

Dealt with Lena whilst we were moving into our new Rental flat. Great communication and assistance throughout the whole process. Would recommend Northwood to others in the future.

Scottd1011 · 5 May 2024