5/5
GoogleThe rental process has been flawless from start to finish . The service has been exceptional . Lena has made the whole process a joy Thank you Joanna
Trusted Agent profile · Edinburgh
Verified
Northwood Edinburgh reviews
★★★★★
447 reviews across 2 platforms
13 Comely Bank Rd, Edinburgh, EH4 1DR
Part of Northwood, see every office.
Northwood's office in Edinburgh, at 13 Comely Bank Rd, is rated 4.6 out of 5 across 447 reviews on two platforms, including 424 Google reviews rated 4.6.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleNorthwood Edinburgh has managed our property for over 3 years. They are professional. Communicate with the landlord if there are any probes. They make sure the tenants expectations are managed as per statutory regulations. They also transfer the rents promptly. They also regularly inspect the property and send a report.
5/5
GoogleI recently rented my flat in Edinburgh using Northwood as my agent and couldn’t be happier. I first met Lewis who was very friendly and informative. He had the flat online the following week and I had tenants within 5 days. I couldn’t have asked for a better service. Everyone in the office has been great (Clare, Luisa) and the whole team. I would highly recommend them as a letting agent.
5/5
GoogleWe have been renting from Northwood for two years and ending our tenancy recently, as well as during, Northwood was seamless and efficient. Big thank you to Aimee Harle who handled our account with amazing care and communication.
5/5
GoogleRecently let a property with Northwood and they have been a great help throughout. They were able to let us move in promptly but still made sure the flat was painted and cleaned. They provided a thoughtful box of upon collection of keys with a few items to get us started in the flat -cleaning supplies, vouchers and a couple of treats- and they set us up with tenant shop who you can choose to use for free or not use to find the best utility deals. They were also very pleasant to communicate with.
5/5
GoogleEliza was super helpful and responsive during the whole process of starting a new tenancy, definitely recommend
5/5
GoogleLindsay is very professional and helpful. The whole process was smooth, and any question I had were answered within the hour. Overall great agency !
3/5
GoogleI really don't like to complain, and I don't want to rate just one star or 2 because I am at the end so happy I have got this flat!! The good thing was I've never had any issues with the flat so I didn't have to much to ask from the agency so I cannot say they are good or bad at customer service as I didn't have too much to communicate with them. Those I spoke to were nice and polite. Fiona in particular was really nice, she was the one who showed me the flat and processed my application. A lovely person. Stuart was also nice and released my deposit very quickly. But I feel I also have to say the negatives: 1. When I moved into the flat the intercom was not working and I was told it would be fixed. 1 year and a half after and the intercom was not fixed. 2. I have had several times when I was sleeping and I woke up with someone in the house. Apparently there were gas engineers and someone to change the smoking alarm who were given a master key to enter the property but who didn't bother to knock the door. I am a light sleeper and always hear when somebody knocks the door so it wasn't that I was sleeping like a log and I couldn't hear them knocking. I heard when they turned the key to open the door and when they came inside and I was in my pyjamas, imagine how awkward. One time a lady from the agency phoned me after the gas engineer came into the house like that and she apologised that they had forgotten to mention that the gas engineer would come and do the routine inspection to the boiler. Not very nice to be invaded like that. Has never happened before with private landlords. 3. Apart from sending us notification letters with them undertaking routine inspections every 3 months, I have had almost no communication with them for 1 year and a half. Initially we have signed a contract with them for 1 year. 2 months before the end of the lease they phoned asking if I wished to extend the lease for another 6 months which I was more than happy to do because I really liked the flat and I didn't want to move out. HOWEVER they have never ever mentioned the owner WAS SELLING THE FLAT!!! No mention of that. Well after that no communication at all with Northwood. After a few months they emailed me telling me the owners would come and measure up the windows. Nothing more. Well the owners came and asked us where we would go next, what our plans were. We were kind of astonished..looking at the owners not knowing what they were talking about... .Eventually they told us: "Well we are selling the flat, did the agency not tell you that?" Well...no, they didn't. That was the most awkward moment. The owners were lovely people, I liked the flat so much that I decided to buy it. Towards the end of completion of purchase I have found out that Northwood actually wished to CHARGE THE SELLER a percentage from the selling price because "THEY INTRODUCED THE OWNER TO ME". What a joke. So they have HIDDEN from me the fact that the owners wanted to sell the flat (they were aware of that when they asked me to extend the lease for another 6 months), made me just extend the lease (it would have probably been more difficult to find a tenant for just 6 months) and gave me and my boyfriend I was sharing the flat with a notice to REMOVE ourselves FROM THE PROPERTY one week before Christmas...that's when the letter of "REMOVAL" came. Our lease would have ended on the 4th of February and they sent us that letter before Xmas. Again without mentioning anything about owners selling the flat. I was already in process of purchasing it but imagine if the owners had never come to measure windows. We would have found out one week before Xmas that we had to evacuate the flat at the beginning of February. I would have never had the chance to buy the flat if I hadn't met the owners. It was just my luck I met them. And they want PERCENTAGE from the selling price. Fair enough if they had told us about owners selling the flat, they would have deserved the money but they haven't so beware what you sign as they will not help you sell but only charge you.
1/5
GoogleI have been renting in the UK for about 12 years now (Thankfully this was the last rented place) and while none of the agencies I have dealt with are great as most of them like charging exorbitant amounts of fees, Northwood are the only ones I am leaving a negative review for a multitude of reasons. When we moved into the property 9 months ago the kitchen and bathroom were really really dirty (horrible deposits in the toilet which we cleaned and really really greasy hob and oven). None of the extractor fans in kitchen worked(One of them was fixed by Northwood after 6 months of continued chasing). Agency fees are illegal in Scotland but Northwood make sure they get money from you somehow and I will list the ways they do it. To start with the first month's rent was 150 extra. When I asked why they had no response to it other than that's the way they do it. Also, they have a fixed term contract which they force you to renew and never convert to rolling as the contract says it would turn into if you don't renew it. That means if you try to move away at any point other than at contract end irrespective of the notice period, you will be forced to pay the exorbitant 330 pound advertising fees. Their suggested cleaner charges super high fees too compared to other cleaners you can hire yourself and refuse to give an estimate and say they will charge between a range on the day of cleaning depending on how it goes. They even sent the wrong meter reading and date to my electric/gas company which now I have to get a proof to if I want to fix it which I cant be bothered with. There were several other problems with them and this is just the top things I could think of. We were in a hurry to get a place as we were moving cities but if you have a choice then avoid them.
5/5
GoogleRecently spent time comparing a number of letting agents & selected Northwood to manage my Edinburgh property. Not an easy decision but now with benefit of over 6 months experience, I highly recommend Lewis & team at Northwood. Everything has been very efficient, a professional & friendly service.
5/5
GoogleWe asked Northwood Edinburgh to manage the renovation, letting and management of our flat in St. Leonard’s Lane last August. The services provided by Northwood were excellent. Mr. Lewis Mallen, business development manager, had made sure all the works so smoothly and professionally done efficiently and it was quickly rented out last October. Thank you, Northwood! Highly recommend! Grace and Ming
5/5
GoogleJock at Northwood has recently helped me sort quite a major issue with my rental property, he is new to the team but is certainly an asset. From managing contractors and quotes through to coordinating the repairs he has been excellent. Keeping me informed at all times.PositiveResponsiveness, Professionalism
5/5
GoogleWe rent our flat in Edinburgh through the Northwood Guaranteed Rent scheme. Excellent pre- rental service from Lewis Mallen, finding tenants within a few days and excellent post-rental support from Lena Cowie. Rent is always paid on time and communication with Northwood is always fast and comprehensive.
5/5
GoogleI recently sold a flat in Edinburgh using Northwood. As I know little about the housing market I relied on their advice through this process and found them to be highly professional, prompt in carrying out agreed actions and very good value, from preparing the sales brochure right through to finalising the sale. Would use Northwood again and recommend them.
5/5
GoogleHave been renting with Northwood for a month and a bit, very pleased with the service and communication so far!
Agent replied · 14 September 2025
Thank you very much for the review; we are glad everything is running smoothly for you!
5/5
Google5 stars Thank you very much for all the support and professionalism. Always helpful with any enquiries that we had. We had to end our contract because of relocation. Although if we ever come back to Edinburgh we will not hesitate to rent a flat or buy through Northwood Real Estate agency. Special thank to Laura. Maria and Yannis
5/5
GoogleCorinne is the best! I rented a flat through her. She is always responsive, nice and very active. I also got a welcome Box from her which was very nice.
5/5
GoogleNorthwood have been great, very helpful, quick to respond and keep you well informed. Highly recommend.
Agent replied · 17 October 2025
Hi Dan, thanks very much for the review. Great to hear the team are looking after you well. Thanks, everyone at Northwood Edinburgh
5/5
GoogleWe were very happy with the service provided by Danika. She was professional and friendly and helped with any queries we had with ease. We liked the application process as once we were accepted there was barely anything left to do which made getting ourselves ready to move much easier. This is our first experience with Northwood and would use them again. Danika represents your business well!
5/5
GoogleVery helpful staffs, responsible, helping you solve the problem and fix things when you need them!
Agent replied · 8 October 2025
Dear Vanessa, we're thrilled to hear you had such a positive experience with our team! Thank you for acknowledging the hard work and dedication of our staff. We're always here to help and look forward to assisting you in the future.
5/5
GoogleNorthwood have made moving home and renting in Edinburgh (which is often a nightmare) as straightforward and easy as possible. Kerr has been empathetic to my individual circumstances and very responsive. Extra touches like a welcome gift were appreciated also. Recommend highly for renting.
5/5
GoogleLena has been brilliant so far with prompt and transparent communication, they even leave a little care package upon move in!
5/5
GoogleWe’ve used Northwood’s tenant-find service twice now and the staff have been incredibly helpful throughout the respective processes. Lewis and the team have provided a professional and friendly service and we have two perfect tenants to show for it. Wouldn’t hesitate to recommend.
5/5
GoogleThe staff for conduting the viewings are really great and friendly.
Agent replied · 9 November 2025
Thank you for your wonderful feedback! We’re thrilled to hear that you had a positive experience with our viewing staff. Our team is dedicated to providing friendly and professional service and your kind words motivate us to keep up the good work. We look forward to assisting you in the future!
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