5/5
GoogleI couldn't be more satisfied with the experience of dealing with Northwood Edinburgh. From start to finish, they always demonstrate high level of professionalism and expertise in their field. I highly recommend Northwood Edinburgh.
Trusted Agent profile · Edinburgh
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Northwood Edinburgh reviews
★★★★★
447 reviews across 2 platforms
13 Comely Bank Rd, Edinburgh, EH4 1DR
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Northwood's office in Edinburgh, at 13 Comely Bank Rd, is rated 4.6 out of 5 across 447 reviews on two platforms, including 424 Google reviews rated 4.6.
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Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Google5/5
GoogleResponsible team in the Northwood Edinburgh makes everything so easy! Grateful for your support, and the key team member, Claire Bunce and Kerr Stevenson have been taking the lead from move-in and more-out that was super smooth. For sure the Northwood is the best choice without regrets!
5/5
GoogleAbsolutely fantastic service from Kerr at Northwood. Helped us secure a rental property during relocation from London to Edinburgh. Service was fast, responsive and polite. We are really pleased with our new place!
5/5
GoogleMy first time in 20 years looking for a rental property and Northwood have been fantastic. From initial enquiries to becoming a tenant, the communication has been excellent, no pressure to accept the tenancy (where other agencies have) and any snags have been dealt with swiftly. Lena, who I have been dealing with is kind, helpful and professional. Highly recommend!
5/5
GoogleWell, after an abortive house hunting in Edinburgh this firm came up with the goods on our last day in the city! A rare find of a large unfurnished house to rent in Edinburgh, what a feat! Maria Beattie, the manager of Northwood UK deserves a special mention. Well done all.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleI don't recommend at all this agency. We've paid before leaving our apartment a professional team to clean it and even though they took us an incredible amount of money to do a "proper cleaning". They took advantage of us because we were foreigners and young. We really needed our deposit at the time and we didn't get it. The house was cleaner when we left than when we entered. I even wrote a comment at a time about this and they kind of "gently ask" to retire the comment from here before giving us a part of our money. We were extremely shocked. Also, we didn't even chose it. Our tenant changed agency when we were living there. Really horrible experience.
5/5
GoogleI would 100% recommend this company. I bought a property in Granton with an inheritance - and wanted a guaranteed rent with a "hands off" approach for me. Northwood does was it says on the tin. A great experience for me - thanks to initial calls/meetings with Lewis (sound friendly professional advice and knowledge) and the rest of the team. Excellent/clear website for clients to view/print out documents. Calls/email messages returned quickly. Don't make the mistake of not contacting them first. Thanks again.
5/5
GoogleVery efficient service, Maria has been very helpful. We enquired about the property on a Monday, and had the keys on Friday the same weekPositiveResponsiveness, Professionalism
Agent replied · 7 February 2025
Thank you for taking the time to review us - I hope you have settled in to your new home.
5/5
GoogleI have been renting from Northwood for 7 years now and they have to be the best agents for renting in my experience. Always so helpful (especially claire) quick at responding and dealing with issues in the house promptly. Would not hesitate in recommending them to anyone looking to rent a property with.
1/5
GoogleWhen money is involved they'll be straight on it but when you need a repair, don't hold your breath. As my tenancy period was due to expire in 2 months time, they would constantly contact me asking if I wanted an extra period. After the non-stop calls I confirmed I would. Fair enough I should have notified but I was hoping to move out, but couldn't find alternative accommodation. However, in the last month or two, I've had two problems with my flat. Water pipe burst and broken fridge. All they did with water pipe burst was take a few photos and broken fridge still has yet to be fixed after 6 days. Very poor service, unless your money is involved. Very dissatisfied given every rent payment has always been on time.
Agent replied · 7 February 2025
9/3/2017 Hi safaf asf, I am sorry that you appear to have had issues with one of our contractors. I would be grateful if you could contact me with details of the property in order that I can look into the matter further for you. It would also appear as though you are suggesting there is still a broken water pipe in the flat, can you please confirm? Regards Hugh Logan 20/4/2017. Still no response from you regarding this issue so I assume you review does not relate to one of our properties.
1/5
GoogleI have been renting all my life and this is the worst agency I have ever dealt with. I had some issues with them for entering the property without notice? Can you imagine you're sitting in the living room with your little ones and someone suddenly shows up and say 'hi'!? She even did not bother nock on the door or using the bell. When my husband called to tell them that they can't enter the property like that without prior notice as in the contract, the manager shouted at him over the phone. Again, unbelievable!!! After moving out, an employee from the agency sent an email that the property needs more cleaning according to their standards. When I asked to clarify what areas exactly need further cleaning (as her email was unprofessional and lacked details), she replied few hours later with some photos, with one giving us her middle finger!!! In addition, asked to replace freezer drawers and carpets. Why this was not mentioned in first email? Don't we have rights as tenants, or humans, to ask for clarification? Oh, she is punishing, basically scamming, us by asking to replace some stuff, amazing!!!! Luckily, the last inspection report which was done 3 weeks before we moved out didn't have any of that. When I sent an email to the manager after that, he agnored it. Don't know if they do this to all tenants who are foreigners!!! All the people with negative feedback here didn't mention clearly where they come from, but me and my husband decided to stand against their malpractices, and will take this issue seriously further.
Agent replied · 7 February 2025
Dear Rimah, thank you for taking the time to leave a review. I am responding to your issues now that the Dispute process that you started has taken its natural course. I am truly sorry that you feel this has been a bad experience for you. The instance of us entering your flat, was as you know part of the routine inspection process we have in place and we were able to demonstrate to your husband when he visited us on that day, we had in fact informed you of the visit and for some reason that did not reach you. Regarding the move out process, we had asked you to be present with 2 months notice of the date and time and you chose not to do this. Had you been there, we would have been able to point out the areas that required further cleaning. The photographs that were sent to you with someone pointing at the areas of concern are in line with the guidelines from the Deposit Protection scheme and are simply intended to show the areas. It is misleading of you to suggest they are anything other than that. The property was as you know a NEW flat and you were the first people to occupy it. All we were asking was for you to leave the property in the same condition that you occupied it in. You failed to do this and burnt the carpet, this is not wear and tear and has to be rectified. To suggest that this is in some way racially motivated is something we can not accept and I am comfortable with our actions. As you chose to go through the independent adjudication and the fact that the adjudicator agreed with us and awarded us the full amount claimed further underlines our actions. As earlier mentioned I am sorry that you feel we have not been fair but I think we have acted in good faith and the adjudicator appears to have agreed with this. Regards Hugh Logan
5/5
GoogleExcellent experience from helpful, knowledgeable and professional local team who understand the needs of investors from personal experience. I feel I can leave my property in safe hands (I live overseas) and that matters will be handled promptly and with fairness to all parties. Thanks Lewis, Stuart and team!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have used tenant find service through Northwood. Lewis and Lena have been very helpful and secured a tenant so quickly. I highly recommend Northwood Edinburgh
5/5
GoogleNorthwood Edinburgh has always been professional in my experiences with them. They are very prompt and clear in their communications (both email and phone), and provide thorough checks and inventories.
4/5
GoogleI'm renting a house that's managed by Northwood on behalf of a private landlord, and have been for about 2 years. In that time everything's been pretty smooth- I've had some faults repaired in a reasonable timescale, the communications have been good if not quite perfect. As a renter I'm not sure you really a management company, you just get what you get when you find a property you like but Northwood have been very good for me.
5/5
GoogleI used Northwood’s exit service when giving notice to our tenants in preparation for my family returning to our rented property. The subsequent checkout report was extremely detailed and played a key role in helping us recover a significant … More
5/5
GoogleCameron Mayo was helpful and diligent throughout the process of selling my flat. Responsive and accommodating throughout, happy to recommend.
5/5
allAgents"We are Spanish residents and..."
We are Spanish residents and dealing with Northwood has been a real pleasure. Firstly, they were our letting agent, through Stuart Miller, very professionals and always on time. Cameron Mayo took over the sale of the property and has also been very pleasant to work with. He also helped us find a very good firm of solicitors. We could not recommend them highly enough as an agency to sell or buy your property through.
5/5
GoogleShannon has been amazing and very dedicated in dealing with my enquiry and follow up on my application. Great communication and very happy with the outcome!
5/5
GoogleWe put our first property to rent with Northwood and have had a great experience with them. Lewis was really helpful in telling us what certificates we needed and we got a Tennent within a few days of going up
5/5
GoogleNorthwood has been a great company to work with. Lewis and the team are very knowledgeable about the local area and have provided great and efficient service to us which made our lives much easier. We would thoroughly recommend them.
5/5
GoogleBy far the most responsive and reasonable agency I’ve dealt with to secure a rental property. I’d highly recommend Northwood Edinburgh for their exceptional service.
5/5
GoogleNorthwood Edinburgh are fantastic at helping me as a landlord. Very quick at responding and very understanding of their client’s requirements. Can’t praise them enough
5/5
GoogleNorthwood Edinburgh have been looking after our property for a few years. They have extremely helpful, responsive and made it all very easy. Definitely recommended.
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