Trusted Agent profile · Edinburgh
Verified
★★★★★
447 reviews across 2 platforms
13 Comely Bank Rd, Edinburgh, EH4 1DR
Part of Northwood, see every office.
Northwood's office in Edinburgh, at 13 Comely Bank Rd, is rated 4.6 out of 5 across 447 reviews on two platforms, including 424 Google reviews rated 4.6.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleThanks to northwood I have been in one of there flat for 7 years and I've had a top experience great service all the way. Tom's always sorted any issue pronto,super responsive, on top of maintenance he sorted repairs super quickly and Claire's been brilliant always helpful and makes everything easy . I highly recommend them no question. Youssouf Diame
5/5
GoogleWe have been using Northwood to rent out our property for the past 6 months and everything has gone swimmingly. Lewis was very personable and professional from the get go and we had the feeling he understood our needs as landlords. We have also been tenants of a Northwood property in the past and everything was always dealt with professionally and promptly.
5/5
GoogleThe team at Northwood Edinburgh provided exceptional service in 10 years of managing the letting of my property as well as with the sale. Everyone I dealt with has been knowledgeable, efficient, helpful and gone above and beyond to provide great service to myself and my tenants. Their fees are very competitive and I always found them to deliver on whatever they promise. Highly recommended!
5/5
GoogleWe used Northwood to rent out our first property and from the initial visit to our tenants moving in, the process was absolutely seamless. Nicola did a fantastic job marketing the property and quickly found the perfect tenants for us. Communication was clear throughout, everything was handled professionally, and we felt fully supported at every stage. We wouldn’t hesitate to recommend Northwood to anyone looking for a hassle-free letting experience.
5/5
GoogleMoved to this agency in the summer and wished I’d shifted earlier. The service as a landlord is exceptional and all of the staff are particularly professional and friendly.
Dear Fergus, Thank you for your wonderful feedback. We’re thrilled to hear that you’ve had a positive experience since joining us. Our team is dedicated to providing exceptional service and your kind words truly motivate us to continue delivering the best for our landlords. We appreciate your trust in us and look forward to supporting you further in the future. Thanks, the Northwood Edinburgh Team.
5/5
GoogleI had a fantastic experience with Northwood Edinburgh while searching for a rental property. Their team was highly responsive and addressed all my queries promptly. I truly appreciate their professionalism and look forward to continuing our relationship!
5/5
GoogleI’ve only been dealing with Northwood for 3 months, but Eithne from the Edinburgh office has been amazing and excellent help. There’s no questions to big or small, and her quick replies to emails! Nothing but helpful!
5/5
GoogleWorking with the Northwood Team was a pleasure. They were always very professional and responsive. From meeting Tom at the viewing, to the seamless process of contracting with Lena, and then following up with Dawn. Furthermore, they were patient, understanding, and helpful with us moving into our first home in Edinburgh. Finally, they continue to be very supportive and we are grateful.
5/5
GoogleAs a first-time landlord I was a bit nervous about the whole process but I could not have been in better hands with Northwood. From my first call with Nicola, I felt reassured that I would be fully supported and would be 'kept right'. Nicola and the rest of the team have been extremely responsive and helpful throughout the whole onboarding process. They answered all my novice questions and managed to find tenants very quickly. I would be happy to recommend Northwood to anyone who's looking to rent out their property hassle-free.
5/5
GoogleIn a city somewhat infamous for horrible letting agencies, people were always surprised when we said that we never had anything but positive experiences in our two years with Northwood. They were always responsive, personable, and treated us with respect as tenants. I would absolutely recommend them to anyone looking to rent in Edinburgh.PositiveResponsiveness, Quality, Professionalism
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5/5
GoogleI recently had my heating unit replaced by the Northwood Edinburgh team, and I couldn't be happier with their service. They responded swiftly and handled everything with great professionalism. Thank you for your excellent service! Best regards, Enock & Naomi
5/5
GoogleI highly recommend Northwood Edinburgh agency - I had the pleasure to deal with Lena who took care of everything. She was very helpful and professional - I recommend her. The process has been seamless and very fast.
5/5
GoogleI had an excellent experience with Northwood, thanks to Lindsay’s professional and efficient service. She was incredibly helpful, responsive, and made the entire process smooth and stress-free. I highly recommend Northwood for their outstanding support and commitment to clients.
5/5
GoogleGreat customer service throughout. I’m new to renting but was made to feel at ease right away. I was kept posted at all times and would thoroughly recommend Northwood Edinburgh
5/5
GoogleI used Northwood to manage a BTL property and the resulting sale of the property. Can't recommend them highly enough. First class service in managing the property and always kept the tenants happy and the property in good shape. Thanks to Stuart Miller and the team for doing such a good job for a very reasonable price. Lewis Mallen and the team helped with the sale and found a buyer very quickly with a very competitive offer and really minimised the stress across the whole process. Hopefully work with you guys again soon.PositiveQuality, Professionalism, Value
5/5
GoogleHaving recently put my flat on the market then, for personal reasons, pulled it from the market and decided to rent it out, Northwood have been brilliant throughout. Lewis Mallen was professionalism personified as he seamlessly dealt with me, my flat and the situation. Not once did I feel like I was causing him trouble, although undoubtedly I was! If you are thinking of either selling or renting out your precious home, there is no other company I’d recommend. They have done me proud and I’m just delighted my intuition guided me to Northwood.PositiveProfessionalism
5/5
GoogleNorthwood Edinburgh has been my estate agent for 5 years. From the first time I walked into their office until this day, I've never been disappointed by their excellent service. Always very efficient and responsive to any issues around the flat. They were also happy to give me recommendations of their local tradesmen to help me with my own flat, and those tradesmen all turned out to be great and reliable people to work with, saved me a lot of hassle. I'm very pleased with their service and couldn't recommended them enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleNorthwood Edinburgh is simply outstanding! From the initial inquiry to signing the lease, their team provided top-notch service. They were proactive, responsive, and genuinely committed to ensuring a smooth renting process. I was impressed by their professionalism and attention to detail. If you're looking for a hassle-free renting experience, I highly recommend Northwood Edinburgh.
5/5
allAgents"Northwood Edinburgh : An..."
The best letting agent in Edinburgh. I have been a tenant with Northwood for the third time in the past 10 years, and my experience has been excellent. I appreciate their services and support all the time, and most importantly, I liked the friendly staff who provided necessary information. I would recommend anyone choose Northwood as their letting agent.
5/5
GoogleHad a great experience letting with Northwood. Eliza has been super helpful throughout the moving process, making everything quick and easy. Definitely recommend letting through them!
5/5
GoogleAs new landlords we weren't familiar with all the legal requirements involved with renting out a property. Lewis was extremely helpful and patient as he guided us through the process. Once ready to rent, responsibility was handed over to Stuart and the office team who quickly found us a tenant and got everything set up within days. All in all, the team made things easy and were helpful and professional throughout.
5/5
GoogleLewis from Northwood Edinburgh kept me updated at all times and I found him reliable, professional and very efficient. I received an excellent service with a customer focused attitude. My property was rented out even though we were going through a lockdown due to COVID 19. I am so happy with the tenants they found me. Thankyou Lewis, Northwood is the best letting company I have ever come across. Will definitely be using Northwood again!! RuksanaPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleTom and Jock have been of great help. All my concerns were addressed promptly. They've made it a carefree process to let a property.
Thank you for your wonderful feedback! We're thrilled to hear that Tom and Jock provided you with the support you needed and made the letting process seamless. Your satisfaction is our priority, and we appreciate your trust in our services. We look forward to working with you over the coming years.
5/5
GoogleI would like to express thanks to Northwood Edinburgh for all the help they have always given to us as a tenants. They are very effective and always solve any issue as soon as possible. It is the best letting agency I have been with and I would like to stay with them the most time possible.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Edinburgh office has 447 reviews across two platforms: 424 on Google, 23 on allAgents.
Northwood Edinburgh is rated 4.6 out of 5 across all 447 reviews, and 4.6 out of 5 on Google from 424 reviews.
Northwood Edinburgh, 13 Comely Bank Rd, Edinburgh, EH4 1DR.
