Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFirst class service from Neilsons, with Kirsten Olverman a dynamic force of nature driving through the sale! Would definitely recommend to anyone considering the purchase or sale of a property in the Edinburgh area.
Callum · 17 March 2026
Agent replied · 17 April 2026
Thank you for the brilliant review, Callum. We’re delighted you received first-class service from the team at Neilsons, and that Kirsten’s drive and energy made such a difference to your sale. We really appreciate the recommendation, and look forward to working with you again in the future!
★★★★★ 5/5
GoogleFrom initial enquiries right through the selling and buying process, Neilsons Solicitors and estate agents have been fantastic.
Communication and organisation have been faultless.
All the staff I have encountered have been so helpful, friendly and approachable. Which has made the whole process so much less stressful. I would highly recommend them.
Jill · 8 October 2025
Agent replied · 1 May 2025
Thank you so much for your kind words and for taking the time to share your experience with Neilsons. We’re delighted to hear that you found our communication and organisation faultless and that our team helped make the buying and selling process less stressful for you.
Providing a friendly, efficient, and supportive service is always our priority, so it’s wonderful to know we met your expectations. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleVery pleased with the seamless, efficient, professional service from each department at Neilsons making the selling process a stress-free experience. Highly recommended!
Neil · 12 June 2026
Agent replied · 15 June 2026
Thank you for your wonderful review, Neil. We’re delighted to hear that you found the selling process seamless, efficient, and stress-free. Thank you for choosing Neilsons and for your recommendation. We look forward to working with you again in the future, should you require our services!
★★★★★ 5/5
GoogleKirsten Olverman was my Sales Negotiator on my property sale and she was an absolute superstar. She was really communicative, offered up advice without imposing opinions, and explained everything in a really clear and concise manner. Can't recommend her and Neilsons enough.
Kirsten · 13 May 2024
Agent replied · 11 June 2024
Thank you so much for your glowing review, Kirsten! We're thrilled to hear about your positive experience with Kirsten as your Sales Negotiator. We strive to provide clear communication and helpful, honest advice. We appreciate your recommendation and hope to work with you again in the future, should you need Neilsons' services!
★★★★★ 5/5
GoogleNeilsons have sold my flat - and what a smooth, stress free transaction Kirsten and her colleagues made it! And they sold it in 9 days. . . .
They all made a great job of guiding me through all the steps of the process with informative emails and by patiently answering my questions. They were always either available straightaway on the phone or returned my call quickly. I so appreciated the information so readily available on the portal Neilsons set up for me - links to sales brochure etc, lists of who was viewing when etc etc - and the detailed Budget Planner which they kept updated to show me what the costs were.
It was then a seamless transfer for the sale to be passed on to the lawyers in Neilsons' conveyancing department to continue the transaction
Claire · 8 October 2024
Agent replied · 9 June 2024
Thank you for your wonderful review! We’re thrilled to hear that your flat was sold smoothly and stress-free, and in just 9 days! Kirsten and the entire team are delighted to have been able to guide you through the process and answer your questions promptly. We’re glad you found the portal and Budget Planner useful and appreciated the seamless transition to our conveyancing department. Your feedback means a lot to us. If you need any assistance in the future, please don’t hesitate to reach out. Thanks again for choosing Neilsons!
★★★★★ 5/5
GoogleNeilsons were recommended to us by a family member who is an independent financial advisor and said that she found them good to deal with. We are so glad we went with her recommendation. Everyone we dealt with, and Kirsten in particular, was knowledgable, helpful, professional and fun! We were kept up to date at every stage, they got back to us when they said they would and their advice was spot on. At the very first visit they estimated that the property would sell within 3 weeks, it only took 9 days! The whole process was stress free and we were happy with every aspect of the service. I wouldn’t hesitate to recommend them.
Tracey · 8 October 2024
Agent replied · 9 June 2024
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with Neilsons. Kirsten and the entire team are delighted to know their efforts made the process stress-free and enjoyable for you. We appreciate your recommendation and are glad we could exceed your expectations. Congratulations on the speedy sale of your property, and we look forward to working with you again in the future!
★★★★★ 5/5
GoogleSelling flat, switched to Neilsons from a smaller Solicitor/ Estate Agent and the difference was astounding. Sold within a week!
...Our flat had been stuck on the market for 5 weeks with the previous firm, with no interest after the first few days. Our old EA had no ideas except sit and wait!
Emailed Neilsons and Marion Goffin came back to me the same day with a complete strategy for selling. Everyone in the company seemed so much more 'switched on' than the previous firm.
We cut our losses, paid a £500 leaving fee(!!) and moved over to Neilsons. In the end we still broke even because Neilsons' fees worked out around £500 less.
Everything from the advice, communication, feedback, sales negotiation etc was streets ahead. Even the photography and 360 tour was noticeably higher quality and more professional.
A special mention also to Jade Logan who calmly helped us negotiate a great sale price when we would have panicked and taken the first offer!
In summary, these guys know the market, and they know how to sell houses. Very friendly and approachable too.
....and there was me thinking Estate Agents are probably all just the same!
Alan · 8 October 2024
Agent replied · 22 October 2024
Thank you for sharing your experience with us, Alan! We're delighted to hear that switching to Neilsons made such a positive impact on your sale. Marion, Jade, and the entire team are thrilled to have helped you achieve a great outcome. Your kind words and detailed feedback mean a lot to us!
★★★★★ 5/5
TrustpilotExcellent service
I recently used Neilson’s solicitors in Edinburgh to sell my property in Livingston and I was very impressed with their service. Eileen who I worked with was professional and helpful and made the entire process as smooth as possible. They were always available to answer my questions and kept me updated throughout the process. I would highly recommend Neilson’s to anyone looking to buy or sell a property in and around Edinburgh.
Ian · 8 May 2024
★★★★★ 5/5
TrustpilotBrilliant Company
I've used Neisons for years for buying, selling & winding up of an estate, the service & communication I've received on all occasions has been excellent . All the staff are very friendly & helpful and give good honest advice , I usually ask for David Easton head of sales a pleasure to deal with & Kirsten Olverman during sales transactions she has excellent skills in negotiations . I highly recommend them 👌
Mr · 12 December 2025
★★★★★ 5/5
TrustpilotFabulous staff
I want to share my experience of leaving some jewellery behind at the Sardinia Neilsons.
Communication was great by all staff from when I emailed to say I had left it behind.
Frostie was brilliant and arranged for someone to bring it to the UK!
Collected from Brighton today and very pleased to say it was all there with a comprehensive list of all that was there done by the hotel staff. Very grateful to all staff in their handling of it from the housekeeping staff handing it in to Stephen who handed it over to me today. You are all brilliant and brilliantly organised. Thanks again Frostie for going above and beyond when you had time off too! Customer service at its very best!! ⭐️⭐️⭐️⭐️⭐️
Julie · 13 October 2023
★★★★★ 5/5
GoogleI have just concluded a sale house with Neilsons. they have been fantastic throughout, keeping me informed at every stage.
Kirsten has been amazing
Pity I can only give 5 stars as they deserve more
Jim · 30 June 2024
Agent replied · 11 June 2024
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with Neilsons and that Kirsten was able to assist you so effectively. Your kind words and appreciation mean a lot to us. If you need assistance again in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleNeilson’s were super helpful when we were selling our house. They were always lovely when I spoke to them on the phone. They acted on potential interest very quickly and we had a lot of viewings and an early offer.
Steph · 28 November 2025
Agent replied · 28 December 2025
Thank you for your lovely review! We’re so pleased to hear that you had such a positive experience selling your home with Neilsons. Our team always aims to provide friendly, responsive service, so it’s great to know that came through. Congratulations on your successful sale, and thank you for choosing Neilsons!
★★★★★ 1/5
TrustpilotIncompetence unlimited
The sales team at the Corstorphine branch were incredibly helpful and informative, as were all the staff I dealt with in the office.
The receptionist at the front desk also was incredibly helpful and knowledgeable.
Unfortunately the conveyancing side of things was a much different story.
If you want the stress and cost of having to engage your lawyer and solicitor, plus checking and for the many mistakes they made, and trying to get them to communicate and keep you informed of delays and updates, then these are the guys for you.
I believe they had to sack the head of conveyancing around May of 2025, which caused problems.
The current head means well, but his 40 years of experience still led to major mistakes and nothing short of incompetence.
I travelled from Australia to Corstorphine to deal with these issues as I was selling my late father's house on Drumbrae South.
Even at settlement the money from the sale was sent to my own excellent legal team at Glenorchy House to sort out was wrong. They transferred to much money to my own solicitor, then didn't answer her emails. They had to contact another person at Neilsons they had dealt with before to sort it out. As too much money doesn't balance the books, this added yet another 3 weeks delay to a simple sale.
The original sale was supposed to be settled on the 20th of June 2025. It was the 30th of July 2025 when it was signed off by both solicitors, then four more weeks of delays due to the transfer of funds being incorrect.
Yes, people make mistakes, but this many.
I also have a paralegal cousin help me wade through the documentation and advise me on the best course of action.
This was not a good experience for me or my family to deal with.
I would give sales 10/10, but the conveyancing team let the rest of the team down very badly.
Recker · 5 September 2025
★★★★★ 5/5
TrustpilotI was selling one property whilst…
I was selling one property whilst purchasing a new home, Neilsons helped immensely as stress levels did rise , as they do, yet we survived the ordeal. Anti-laundering rules were new to me yet once completed we could settle down until a week before moving. Everything went without any hiccups. We would recommend them highly and their fees were transparent and fair. Many thanks Neilsons 👍👍👍
Lee · 15 May 2024
★★★★★ 5/5
GoogleI was lucky enough to have several offers on the table and go to a closing date within 2 weeks of going on the market. I was ket upto date through the whole process by the friendly, professional team at Neilsons. It has been a positive experience.
Sheila · 3 September 2025
Agent replied · 10 September 2025
Thank you for your lovely feedback, Sheila! We’re delighted to hear you had such a positive experience and that the team were able to keep you fully updated throughout the process. Reaching a closing date so quickly is a fantastic result, and we’re so pleased we could help make the journey smooth and stress-free for you. Wishing you all the very best for the future!
★★★★★ 5/5
GoogleI have just concluded a sale house with Neilsons. they have been fantastic throughout, keeping me informed at every stage.
Kirsten has been amazing …
James · 16 September 2024
Agent replied · 16 September 2026
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with Neilsons and that Kirsten was able to assist you so effectively. Your kind words and appreciation mean a lot to us. If you need assistance again in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleWe have used Neilsons quite a lot of times now both for buying and selling property. They are friendly, approachable, knowledgeable and professional both on the estate agent - and the solicitor - side, and have always helped us every step of the way. Their charges are very reasonable.
Mads · 12 July 2025
Agent replied · 10 September 2025
Thank you so much for your continued trust in Neilsons! We're absolutely delighted to hear that you've had consistently positive experiences with both our estate agency and solicitor teams. Your kind words about our service, professionalism, and reasonable fees mean a great deal to us. It's always a pleasure to assist you, and we look forward to helping you again in the future!
★★★★★ 5/5
GoogleWe appointed Neilsons to handle both the purchase of a house in a new development and the sale of our existing house. Neilsons provided legal support for the purchase including help in finding bridging finance. The sale took several months due to accepted offers twice being withdrawn, however the team at Neilsons, both legal and estate agency, were a great support to us and were very attentive to prospective purchasers.
Doug · 8 October 2024
Agent replied · 11 June 2024
Thank you so much for taking the time to share your experience using Neilsons' services. We're delighted to hear that our team provided you with excellent support throughout both your purchase and sale processes, despite the challenges encountered. We strive to offer attentive and comprehensive service to all our clients, and we're thrilled that you felt supported every step of the way. Should you need any further assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotA great service
A great service from start until the finishing line. Our sales contact, Kirsten Olverman, kept us updated at every stage through the process with great communication in a friendly manner, nothing was ever too much trouble.
Colin · 24 July 2026
★★★★★ 5/5
GoogleNot being local, I wanted an Estate Agent / Solicitor to help sell Mum's house without it being a daunting process for her. For the outset both Lyndsey and then Kirsten have been great, allowing us to go at a suitable pace, and at the same time achieving a good sale.
Keith · 13 May 2025
Agent replied · 22 October 2024
Thanks so much for your 5 star review, Keith. We're delighted to hear that you found us to be great and that we achieved a good sale. It was our pleasure assisting you and we appreciate the recommendation. Will pass on your feedback to the entire team, including Lyndsey and Kirsten.
★★★★★ 5/5
GoogleBoth times we have dealt with Neilsons for our home move we have had a great experience. They are very professional and good with their commuication. Kirsten in particular went above and beyond and really worked hard to get us over the line. Highly recommended.
Ant · 12 July 2025
Agent replied · 10 September 2025
Thank you so much for your kind words and for choosing Neilsons again for your home move! We're delighted to hear that you had a great experience with us both times. Your feedback means a lot to the whole team, and we'll be sure to pass on your special thanks to Kirsten, she’ll be delighted to know her efforts made such a positive impact. We look forward to assisting you again in the future, should you require our help. Meantime, all the best in your new home, and thank you for the five star review!
★★★★★ 5/5
GoogleUsed Neilsons on two different occasions and have had a very good experience both times. A special shout-out to Eileen H and her team for the support and suggestions on the place that was sold through Neilsons. Neilson's legal team were very supportive/helpful as well during the purchase of our current home. Highly recommend this team for any property sale/purchase in the Lothian region. Thank you.
Palanivel · 8 October 2024
Agent replied · 11 June 2024
Thank you so much for your kind words! We're delighted to hear about your positive experiences with Neilsons on both occasions. Eileen and our entire team appreciate your recognition. We're committed to providing excellent support to make all property transactions as smooth as possible. Your recommendation means a lot to us and we look forward to working with you again in the future!
★★★★★ 5/5
GoogleNeilsons and in particular Kirsten Olverman have sold several properties for our family they have been friendly , professional & proactive I would highly recommend them
Darren · 13 May 2024
Agent replied · 11 June 2024
Thank you so much for taking the time to leave such a lovely review, Darren. We have passed your kind comments on to Kirsten and the rest of the team, and we look forward to working with you again in the future should you require our services!
★★★★★ 5/5
GoogleThank you so much to all at Neilsons - Eileen, Diane, Karen, David and Megan. The whole process from initial contact to completion of our mother's house was dealt with compassion, professionalism and expertise. Nothing was too much trouble and they were always there for us either by phone or email or in person. Definitely would recommend this firm to all. Thank you 🙂
Kate · 8 October 2024
Agent replied · 11 June 2024
Thank you for your heartfelt review, Kate! We're so glad to hear that Eileen, Diane, Karen, David, and Megan provided you with compassionate and professional service throughout the entire process. It's wonderful to know that we could support you in every way possible. We appreciate your recommendation and your kind words. Thank you for choosing Neilsons! 🙂
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