Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOutstanding service from the Neilsons team especially Kirsten and Claire. Ever so helpful and a very friendly manner. I would encourage anyone to use Neilsons for their house purchase or sale. It is so incredibly useful to use a company to carry out the entire sale/purchase process from start to finish. A one stop shop!!!
Alistair · 13 May 2024
Agent replied · 11 June 2024
Thank you so much for taking the time to leave us this lovely review! It's so great to hear such wonderful feedback about the team, and we will certainly pass this on. Thanks again for choosing Neilsons, and we look forward to working with you again in the future, should you require our services!
★★★★★ 5/5
GoogleNeilsons are the most professional company I have ever dealt with.
They are quick and efficient and have kept me informed every step of the way
Brilliant !
Diane · 28 July 2026
Agent replied · 29 July 2026
Thank you so much for your wonderful review! We're delighted to hear that you found our team professional, quick, and efficient. Keeping our clients informed throughout the process is something we take great pride in, so it's fantastic to know that made a difference. We really appreciate your kind words and your support, and we look forward to helping you again in the future.
★★★★★ 5/5
GoogleA great service from start until the finishing line. Kirsten O kept us informed at all stages of the sale with great communication in a very friendly manner.
Colin · 24 July 2026
Agent replied · 28 July 2026
Thank you so much for your wonderful review. We're delighted to hear that you had such a positive experience from start to finish. Kirsten will be thrilled to know that her communication and support throughout your sale made such a difference. We really appreciate you taking the time to share your feedback!
★★★★★ 5/5
GoogleKirsten has been fantastic at helping to sell my flat in 12 days! Fabulous and knowledgeable service, would recommend 100%.
Steve also gave great advice on buying. Thank you!
Ashleigh · 13 May 2025
Agent replied · 11 June 2024
Thank you so much for taking the time to leave this lovely review, Ashleigh! We are so pleased that you were impressed with the service received from our team here at Neilsons, and we have passed your kind comments on to Kirsten, Steve and the rest of the team. Thanks again for choosing Neilsons!
★★★★★ 5/5
GoogleThe team have been so efficient, calming, and full of wise words during the very stressful ( to me) experience of buying and selling. I have been regularly kept up to date with the whole process, their online information was in particular a godsend, being kept updated on viewings etc.. I couldn’t recommend them more to anyone about to enter the property market.
Julie · 5 October 2025
Agent replied · 10 September 2025
Thank you so much for your kind words, Julie! We're absolutely delighted to hear that you felt supported and well-informed throughout your buying and selling journey. We understand how stressful the process can be, and it's wonderful to know that our team was able to bring a sense of calm and clarity during this time. We're especially glad you found our online client portal helpful! Wishing you all the best in your new chapter, and thank you again for the recommendation!
★★★★★ 5/5
GoogleGlad I chose to go with Neilsons to sell my flat. First time seller and was lucky to be assigned Kirsten Olverman with her wealth of experience and advice. It has taken a while to sell but with the interest rates, cost of living crisis, Kirsten was in contact often and guided me through to the sale. Would highly recommend Neilsons and Kirsten!
Karen · 8 October 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to leave such a lovely review, Karen! We are so pleased to hear that you had such a positive experience using Neilsons to sell your property, and have passed your kind comments on to Kirsten and the rest of the team. Thanks again and we look forward to working with you again in the future, should you require our services.
★★★★★ 1/5
TrustpilotWhat started off well with the sales…
What started off well with the sales team putting property on the market swiftly and great communication with Siobhan, quickly turned into absolutely appalling service from Anne.
No replies to several emails, no documentation and indeed still waiting for some items, incorrect fees asked for on a Saturday night expecting an extra £10k to complete immediately, when I fact that’s what they were due me. Sale didn’t complete on time despite having months notice. Still being asked for proof of amends to kitchen the day of completion despite being provided three months earlier.
To top it off a formal complaint has gone in which hasn’t been acknowledged. Tomorrow we go to the independent bureau to lodge a formal complaint with them.
Would never ever use again. Maybe a different solicitor but not this particular one
InPost · 12 February 2026
★★★★★ 5/5
GoogleJust sold my garage. All the staff were so professional. And special thanks to Rhonda Gunn for all her help and making it all stress free. Thanks.
Tam · 13 May 2025
Agent replied · 22 October 2024
Thank you so much for taking the time to leave us a review, Tam! We are so pleased to hear that you found the service from the team to be professional, and we have passed your kind comments on to Rhonda and the rest of the team. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
★★★★★ 1/5
TrustpilotUsed Neilsons to wind up my dad's…
Used Neilsons to wind up my dad's estate. They took £24,000 and closed the account without finishing all aspects and left me with the most difficult part ( overseas land) to deal with myself. Would never use them again or recommend them to anyone. Terrible treatment for a grieving family. Lazy staff.
Nicky · 25 August 2026
★★★★★ 5/5
GoogleWe’ve used Neilsons for a second time for our house move and have once again been very happy with their services. Special shoutouts to Denise and Marion who have kept us reassured throughout the process with their calm professionalism and expertise
Euan · 20 March 2026
Agent replied · 17 April 2026
Thank you so much for your kind words and for choosing Neilsons again for your move - it truly means a lot to us.
We’re delighted to hear that you had another positive experience, and that Denise and Marion were able to provide reassurance and support throughout the process. Their calm professionalism and expertise are exactly what we strive for, and we’ll be sure to pass on your lovely feedback to them.
Wishing you all the best in your new home, and we look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotExemplary support and guidance…
Exemplary support and guidance from Neilsons with selling my property. Their professionalism, expertise, patience, helpfulness exceeded my expectations. I am ever so grateful to the team. To name a few, Jamie Robertson, Siobhan and especially Stephanie Morice who has been amazing in helping with the conveyancing process. Full credit goes to her to make my experience so smooth and well informed. Thank you.
Srabasti · 21 February 2025
★★★★★ 5/5
GoogleGreat service with very quick response times. My property went under offer within 7 days and well over home report valuation.
Struan · 30 July 2026
Agent replied · 4 August 2026
Thank you for your fantastic review! We're delighted to hear that you were happy with our service and quick response times. It's especially great that your property went under offer within just 7 days and achieved well over the Home Report valuation. Thank you for trusting us with your sale, and we hope to work with you again!
★★★★★ 5/5
GoogleNeilsons have been very supportive in helping me sell my property. Selling a property can be a bit overwhelming (it is my first time doing so), but with Neilsons I have felt throughout as though the process has been in safe hands. …
Henry · 8 February 2026
Agent replied · 8 May 2026
Thank you very much for your kind and detailed review. We’re so pleased to hear that you felt supported throughout your first property sale - we know how overwhelming the process can feel, and it’s great to know you felt in safe hands with … More
★★★★★ 5/5
GoogleHighly recommend Neilsons. The service I received from Kirsten was faultless, and she was a pleasure to deal with. She was in constant contact with me, and provided me with valuable and sensible advice along the way. A "no nonsense" estate agent who gets the job done.
JILLIAN · 13 May 2024
Agent replied · 11 June 2024
Thank you for leaving such a lovely review, Jillian! It's great to hear such lovely reviews about the team, and we have passed your kind comments on to Kirsten and the rest of the property department. Thanks again for choosing Neilsons, and we look forward to working with you again in the future should you require our services!
★★★★★ 5/5
GoogleThank you to all the Neilsons staff for making my selling and subsequent buying a property so trouble free. They were very knowledgeable, friendly and approachable which made the whole process relatively painless! Thank you to Kirsten who navigated the sale of my property in just days!
Celia · 13 May 2024
Agent replied · 11 June 2024
Thank you so much for your kind words, Celia! We're thrilled to hear that you had a positive experience with Neilsons. Our team takes great pride in providing knowledgeable, friendly, and approachable service to our clients. We'll be sure to pass along your compliments to Kirsten and the rest of the team. If you ever need assistance in the future, don't hesitate to reach out. Thanks again for choosing Neilsons!
★★★★★ 5/5
Googleeveryone was polite friendly and professional guiding me through the process .my property was sold within a week and i received constent updates. will most definately use them again amd recommend them to all my friends
Gillian · 3 April 2026
Agent replied · 17 April 2026
Thank you for your lovely review, Gillian! We’re so pleased to hear that you found our team polite, friendly, and professional throughout the process. It’s great to know you felt well guided and kept informed with regular updates, and even better that your property sold so quickly!
We really appreciate your recommendation and would be absolutely delighted to assist you again in the future.
★★★★★ 5/5
TrustpilotExcellent Service & Attention to detail
I have used Neilsons twice, first to purchase a flat and later to sell it, and both experiences were handled with a high level of professionalism. The team were efficient, well organised, and maintained clear communication throughout each stage of the process.
Their attention to detail was evident, ensuring everything was completed accurately and on time. I felt well informed at every step, and any queries I had were dealt with promptly and thoroughly. Kirsten, in particular, was excellent, very attentive in resolving my questions and always reassuring, which made the process much easier.
Overall, Neilsons provided a reliable and smooth service for both transactions. I would confidently recommend them to anyone looking for a professional estate agency.
Customer · 18 December 2025
★★★★★ 5/5
TrustpilotKirsten was very knowledgeable about…
Kirsten was very knowledgeable about the local housing market and kept me updated throughout my house sale. Excellent service all round and I wouldn't hesitate to recommend her in particular and Neilsons.
Richard · 17 December 2025
★★★★★ 5/5
GoogleVery professional and helpful through the whole sale transaction.
Tom was always available and when busy returned calls asap. He helped liaison with purchasers over a few problems.
Michael · 20 January 2026
★★★★★ 5/5
GoogleFirst class service. I would highly recommend Neilson if you are selling your house 🏠 staff kept you regularly updated. …
Margo · 13 May 2025
Agent replied · 26 August 2024
Thank you so much for leaving us this lovely review, Margo! Thanks for choosing Neilsons, and we look forward to working with you again in the future should you require our services!
★★★★★ 5/5
TrustpilotThe most outstanding service
We honestly couldn’t have asked for a better experience selling our first home with Neilsons from Lewis and Kirsten. From start to finish, the service was outstanding.
Lewis Hunter, our valuer, was professional, approachable, and incredibly knowledgeable about the market. He explained the process clearly, provided a detailed and accurate valuation, and gave us real confidence in the decisions we were making which meant so much as first-time sellers. His friendly manner made everything stress-free, and the brochures he prepared showcased our home beautifully.
We were equally impressed with our sales negotiator, Kirsten. She guided us through every stage with clarity, confidence, and such a personal touch. At times she felt more like a friend than a negotiator always at the end of the phone, no matter how small the query, and consistently making us feel like we were her only clients. Knowing we had Kirsten on our side made the whole experience so much easier and even enjoyable!
A special thanks also to Maureen in the Property Booking Team, who managed our viewings seamlessly around our full-time jobs. The Neilsons client portal was brilliant too, keeping everything from home reports to viewings clear and easy to track.
Overall, we couldn’t be more grateful to the team at Neilsons. Professional, reliable, and genuinely caring. Highly recommended to anyone selling their home!
Chelsea · 3 December 2025
★★★★★ 5/5
TrustpilotExcellent Estate Agents
Neilsons have been absolutley superb dealing wtih the sale of my property. The advice on staging for sale was excellent, and they even recommended trades to get some jobs done. Their photos and marketing materials are superb, much better than some of their competitors who we had considered using. Everyone we've dealt with has been so friendly and helpful and we got an amazing price at the closing date after just 11 days on the market. They are efficent, professional and a pleasure to deal with. Would 100% recommend and certainly will use them again in the future.
Mel · 3 December 2025
★★★★★ 5/5
GoogleWe have had an amazing service by Neilsons - selling & buying and I cannot fault them! Great communication, knowledge & professionalism and friendly! Kirsten is brilliant, kept in touch with me throughout the whole process!! I would fully recommend using Neilsons 🏠 …
Fern · 13 May 2024
Agent replied · 11 June 2024
Thank you so much for taking the time to share your experience with us, Fern! We're thrilled to hear that you had such a positive experience with Neilsons and that Kirsten provided excellent communication and support throughout the process. We truly appreciate your recommendation and we're delighted to have been able to assist you with both selling and buying. If you ever need anything in the future, don't hesitate to reach out!
★★★★★ 5/5
TrustpilotSmooth & Professional Purchase and Sale journey experience
I recently sold and purchased a property having experience of selling and buying previously with other estate agents. I can honestly say Diane and her team based at the Bonnyrigg branch truly do provide a great integrated legal and estate agency service.
From my first initial contact with Neilsons by telephone that led to a home visit, planography, survey, viewings and transactions. All staff I communicated with provided a smooth purchase and sale journey experience who are incredibly professional, informative, dedicated and exceptionally organised and knew I was in safe hands.
The estate agent Megan who I spoke with was a great support, she explained step by step the sale and purchase process, backing the information up by e-mail, so relieved she did as you forget all information you discussed as there is so much to take in that you tend to forget it’s a working partnership where information is required from you about you and the property. The information I received was informative and helped me prepare in advance the information I needed to gather. I also found it helpful to receive tips on how best to plan for the sale, viewers and purchase.
The property I purchased came with a couple of queries relating to the survey report requiring clarification. Diane (Solicitor) was quick on mark to deal with any discrepancies to ensure a satisfactory response was received and that all I’s were dotted and the T’s were crossed. Being kept updated throughout the process is key and Diane kept me informed of any updates big or small through every stage of the process, answering questions I had quickly and efficiently.
I can genuinely write that my experience working with Neilsons has provided a positive long-lasting impact on how a solicitor and estate should be run.
My final words are Diane and her team are truly a real credit to the Neilson’s Firm and why they deserve a 5 stars rating and more from me!
Janice
J · 3 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
