Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotUsed Neilsons to sell an Edinburgh flat
Used Neilsons to sell a flat on Edinburgh's west side during April-June 2022. Exceptional service throughout - very clear, speedy updates with transparent handover of work between sales and legal colleagues. Neilsons ensured we had excellent sales and marketing support throughout and our Sales Negotiator Kirsten Olverman was particularly competent, proactive, and knowledgeable - made the whole process feel like the work was in a safe pair of hands. Couldn't have asked for more. Will go straight to Neilsons and request that the sale is passed to the same colleagues if they're available next time. Thank you!
SF · 17 June 2022
★★★★★ 5/5
GoogleThese people were great. Joe, Alex, Maddie and everybody else involved in the sale of our property.
They were in touch all the time. We didn’t have to call them, other than points of interest on our behalf.
Great team. Thank you so much.
Best wishes for Xmas and The New Year from Myself and Marilyn.
William · 20 December 2025
★★★★★ 5/5
TrustpilotFlawless experience!
We had a flawless experience with Neilsons when selling our flat. It couldn't have gone any better. Thanks to Megan, Stephanie, Denise, Eileen and Eve for all their hard work!
Robert · 5 May 2025
★★★★★ 5/5
GoogleNeilsons have just completed the sale of property for my family, and we've been more than impressed. It was a difficult sale, due to factors outside our control, but Neilsons handled the problems extremely well, which prevented a lot of stress. The property was marketed well, and Neilsons were very prompt in answering any queries and dealing with any issues. Throughout the process, I felt in safe hands, unlike my experiences with other estate agents. So, I have no hesitation in giving them a high recommendation.
Ferg · 8 October 2023
Agent replied · 11 June 2024
Thank you very much for your 5 star review Ferg! We regard client service to be of paramount importance so we are delighted to hear that you have been impressed with Neilsons' estate agency services. We really appreciated the instruction and we are so pleased to hear that you found us to deal with any problems extremely well, therefore preventing a lot of stress. It's great to hear that you found the communication to be very prompt and that you felt in safe hands throughout the experience. We hope to work with you again in the future, should you require any further assistance. Thanks again for the kind comments which have been shared with the team.
★★★★★ 1/5
TrustpilotA Masterclass in Customer Service
I booked viewings for two properties and even received helpful reminders the day before, great start! Unfortunately, that’s where the good service ended.
I arrived early at the first property, got into the building, knocked on the door, no answer. I waited well past the arranged time. No agent. No explanation. Nothing. Thinking this might be a one-off blunder, I went to the second property. Exact same experience. No agent, no viewing, just a complete waste of time.
After raising a complaint, I was eventually graced with a call the following evening from David Easton, Director of Property Services, from his car, on his way home, no less. I’m absolutely thrilled he could squeeze me into his busy schedule. His response? A simple “sorry”, as if that magically fixes everything. No accountability, no explanation, nothing. And then, just to top it all off, he had the audacity to ask, “What do you want us to do for you?” Ah yes, because it’s my job to come up with solutions for your company’s incompetence.
Meanwhile, my wife and I had taken time off work for these appointments, but I suppose our time isn’t quite as valuable.
Overall, I’m disappointed, but at the same time, I made it clear that I will not be using Neilsons to sell my property or purchase another. Of course, since we’re still looking for a property, we know we’ll have to deal with them again, because apparently, disappointment is just part of the home-buying experience.
Looking forward to the next round of no-shows.
Trevor · 20 March 2025
★★★★★ 5/5
GoogleI recently sold my flat and received outstanding service from the Neilsons’ team.
They were on the ball from start to finish and really made everything stress and hassle-free for me.
Very helpful, prompt and efficient all with a friendly manner!
Many thanks to everyone, Kirsten, Claire, Megan, Katie, Jade, Denise, Dianne, Dave and Kevin. Hope I didn’t miss anyone!
I would highly recommend using Neilsons. Thank you!
David · 13 May 2024
Agent replied · 13 May 2026
Thank you so much for taking the time to share your positive experience with the Neilsons' sales team David! It's wonderful to hear that you received outstanding service throughout the process of selling your flat. It sounds like our team were truly dedicated to making the experience stress-free and hassle-free for you. Your kind words about their helpfulness, promptness, efficiency, and friendly manner are a testament to our commitment to providing top-notch client service. Thank you for choosing Neilsons. If you ever need assistance in the future, don't hesitate to reach out to us.
★★★★★ 5/5
GoogleNeilsons were fantastic and provided a slick and professional service. Eileen and Denise in particular were great, keeping me well informed and providing the best service. Highly recommend! Thank you for the help in selling my house so quickly!!
M · 13 June 2025
Agent replied · 13 May 2026
Thank you so much for your wonderful review! We're delighted to hear you found our service slick and professional. Eileen and Denise will be especially pleased to know their support made such a positive impact. Congratulations on the quick sale of your house, and thank you for recommending Neilsons!
★★★★★ 5/5
GoogleThanks to Kirsten Olverman for all your help and assistance, in our recent transactions. Very professional and helpful.
Fiona · 13 May 2024
Agent replied · 11 June 2024
Thank you so much for taking the time to leave such a lovely review, Fiona. We have passed your kind comments on to Kirsten and the rest of the team, and we look forward to working with you again in the future should you require our services!
★★★★★ 5/5
GoogleUsed Neilson's for buying and selling, Eileen and the team were fantastic throughout, I would highly recommend them.
Andrew · 13 May 2024
Agent replied · 11 June 2024
Thank you so much for taking the time to leave us such a lovely review, Andrew! It's so great to hear positive feedback and we have passed your kind comments on to Eileen and the wider team. Thanks again for choosing Neilsons and we look forward to working with you again in the future, should you require our services!
★★★★★ 5/5
GoogleI popped into the office to get some information about buying a property. Jamie and the rest of the team were very helpful and informative. Although they couldn´t help me (due to my own personal circumstances), I would highly recommend them!
Darío · 13 May 2025
Agent replied · 26 August 2024
Thank you so much for taking the time to leave us a review, Dario! We're sorry to hear we were unable to assist on this occasion, but hopefully we can work with you in the future!
★★★★★ 1/5
TrustpilotNeedless stress. Choose another conveyancing company.
Very poor communication, miscalculation of due taxes, not paying Revenue Scotland within the 30 day period resulting in Revenue Scotland sending us penalty notice and fine. Just some of the issues.
Others have had similar issues and interestingly the negative reviews are mostly recent. Has something gone very wrong with this company in past few months?
I would never use again
Gerry · 5 September 2025
★★★★★ 5/5
TrustpilotOur sales negotiator and all members of…
Our sales negotiator and all members of staff were very professional and kind at all times. Every process was made clear by regular emails and phone calls and always a friendly voice at the other end of the phone guiding us through the highs and lows of house buying! I cannot thank them enough for a successful conclusion.
Lorna · 1 October 2025
★★★★★ 5/5
GoogleCan’t praise the staff at Neilsons highly enough. Dealt with the sale of my mums house after she passed. Everyone was so helpful and professional. The process was easy and the house was sold super quick. Highly recommended
Danny · 13 May 2025
Agent replied · 9 December 2024
Thank you for your kind review Danny. We’re so glad we could make the process smooth and provide support during such a difficult time. Your recommendation means the world to us!
★★★★★ 5/5
GoogleReally fantastic service from Rhonda and Amy. Thoroughly recommend!
Euan · 17 February 2026
Agent replied · 17 April 2026
Thanks so much for taking the time to leave a review, Euan! We're so glad that you were pleased with the service received, and we will pass your lovely comments on to Rhonda, Amy and the rest of the team. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
★★★★★ 5/5
GoogleExcellent service from Rhonda and Denise and all the staff
Highly recommend the quality of service they provide.
David · 28 November 2025
Agent replied · 28 December 2025
Thank you so much for your wonderful review, David! We’re thrilled to hear that Rhonda, Denise, and the rest of our team provided you with excellent service. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleI've sold two properties through Kirsten Olverman at Neilsons this month. The first went in under 2 months and the second was sold within a week. The whole process has been quick, professional and hassle-free. Even enjoyable.
Patrick · 13 May 2025
Agent replied · 22 October 2024
Thank you so much for your kind words Patrick! We're thrilled to hear that Kirsten and the Neilsons team made the process smooth and even enjoyable for you. Congratulations on the quick sales of both properties! It was a pleasure working with you, and we truly appreciate your trust in us.
★★★★★ 5/5
TrustpilotFantastic service from Kirsten
Fantastic service from Kirsten. She is an excellent communicator and was very quick in returning my phone calls.
She sold my mum’s house within 5 days and she achieved way over the valuation and offers over price. I can’t speak any more highly of Neilsons as a company.
Paul · 12 December 2025
★★★★★ 5/5
GoogleI recently sold my flat and received outstanding service from the Neilsons’ team.
They were on the ball from start to finish and really made everything stress and hassle-free for me.
Very helpful, prompt and efficient all with a friendly manner!
Many thanks to everyone, Kirsten, Claire, Megan, Katie, Jade, Denise, Dianne, Dave and Kevin. Hope I didn’t miss anyone!
I would highly recommend using Neilsons. Thank you!
DJC · 14 December 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to share your positive experience with the Neilsons' sales team David! It's wonderful to hear that you received outstanding service throughout the process of selling your flat. It sounds like our team were truly dedicated to making the experience stress-free and hassle-free for you. Your kind words about their helpfulness, promptness, efficiency, and friendly manner are a testament to our commitment to providing top-notch client service. Thank you for choosing Neilsons. If you ever need assistance in the future, don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotGreat service
Great service from start to finish with no hidden surprises. I was kept fully updated in the sale process without having to chase. I would recommend them for buying and selling, my negotiator Jade was informative and friendly but professional.
Eileen · 30 July 2024
★★★★★ 5/5
GoogleFound the whole Neilsons team to be well informed, top of their game and highly experienced.
Would recommend to family and friends
Darrin · 5 October 2025
Agent replied · 10 September 2025
Thank you so much for your kind words and recommendation. We’re delighted to hear you found our team well informed, experienced, and at the top of our game. It means a lot to know you’d recommend us to your family and friends, and we truly appreciate your trust and support. Thanks again for choosing Neilsons!
★★★★★ 5/5
TrustpilotA great firm to work with for both selling and buying a house
A great firm to work with for both selling and buying properties. We received excellent help and service from Neilsons Solicitors and Estate Agents for first, the sale of our property and then, the purchase of our new property. We thought the promotional material for the sale of our house was great. It made a major contribution to the sale going through very quickly. The advice we received from Neilsons on the Estate Agency and the Legals side helped us to secure very successfully both the selling and purchase of our properties. Equally, we were updated with information regularly on progress, and our questions answered very promptly by the teams we worked with on the Estate Agency and the Solicitors sides of the Neilsons. It was a pleasure working with the staff and we would have no hesitation in recommending Neilsons to our family and friends.
Steven · 26 November 2024
★★★★★ 5/5
GoogleI recently sold a property using Neilson's. The service was excellent as I progressed seamlessly from Megan who did the initial contact to Susie who sorted out viewings, then to Kirsten who did the negotiations and finally to Claire for the conveyancing. Nine weeks from first call to completion with me living 200 miles away from the property! A very smooth, efficient and pleasant team - well done ladies! Fiona
Fiona · 8 October 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to leave such a lovely review, Fiona! We are so pleased to hear you were satisfied with the service received from our team, and I have passed your kind words on to Megan, Suzie, Kirsten, Claire and the rest of the team. We look forward to working with you again in the future, should you require our services!
★★★★★ 5/5
GoogleMy flat sold in 20 days (which I was delighted with!) and the communication from all the staff in the team - Kirsten, the property sales team, conveyancing team, everybody, was exemplary.
They’re continuing to work well with the purchase of my new home. Would heartily recommend them to anyone.
Jan · 8 October 2024
Agent replied · 11 June 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you had such a positive journey with us from the sale of your flat to the purchase of your new home. Providing excellent communication and support throughout the process is something we strive for, and we're glad to know that our team met your expectations. Your recommendation means a lot to us, and we're here to assist you every step of the way in your new home journey. If you ever need anything in the future, please don't hesitate to reach out. Thanks again for choosing Neilsons!
★★★★★ 5/5
GoogleVery impressed with the staff at Neilsons. Had several notes of interest within 2 weeks so put a closing date on offers. Very happy with the offer we accepted. Neilsons kept us well informed through the process.
Anne · 31 March 2025
Agent replied · 1 May 2025
Thank you for your kind words, Anne! We're delighted to hear that you were impressed with our team and that your property received strong interest so quickly. It’s great to know you were happy with the offer you accepted and that our communication kept you well informed throughout the process. Wishing you all the best, and if you ever need our assistance again, we’d be happy to help!
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