Trusted Agent profile · Edinburgh
Verified
★★★★★
212 reviews across 2 platforms
162 St. Johns Road, Edinburgh, EH12 8AZ
Neilsons Solicitors and Estate Agents's office in Edinburgh, at 162 St. Johns Road, is rated 4.6 out of 5 across 212 reviews on two platforms, including 163 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Neilsons Solicitors and Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Trusted Agent award
1,673rd of 18,569 UK offices
Top 10%
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleNeilson's did a great job selling my property recently, Kirsten in particular was great to deal with, very polite and cheery which makes all the difference and made me want to deal with her/them again.
Thank you so much for your kind words, Andrew! We're thrilled to hear that Kirsten and the team made your experience a positive one and that you were pleased with the service. We look forward to working with you again in the future!
5/5
TrustpilotHad great service from Neilsons on…
Had great service from Neilsons on recent house sale , took care of the photos , plan and video via Planography photo business.advised us on price and strategy to maximise the final sale price. Had them do our viewings whilst on holiday too. Forty viewings & nine offers in two weeks. We were in a small chain and we are not the most patient people but Neilsons answered our emails and enquiries and pushed our sale through eventually to our satisfaction.
5/5
GoogleWe experienced a very smooth, friendly and professional service with excellent communication at all times
Thank you so much for your kind words Fiona! We're thrilled to hear that you had a smooth and professional experience with us. Excellent communication is something we pride ourselves on, and it means a lot to know it made a difference for you. Thank you for choosing Neilsons!
5/5
GoogleVery helpful organised and dedicated staff.
2/5
TrustpilotBad experience with Neilsons
As first time buyers we relied on Neilsons to guide us through the house buying process, but we didn't feel we received the best service and it was really disappointing. They made huge mistakes in the process, they got our move in date wrong which lead to a last minute rush in sorting out the paper work to allow us to move on time. They provided us with final payment figures which were incorrect. We gave them two stars because once the payment was made they did move things along quite quickly and were helpful in getting the paperwork sorted in short notice. Personally, I wouldn't use this company.
5/5
GoogleGreat service from the beginning. I was kept bang up to date throughout the selling process, everything was taken care of professionally and speedily and I got lots of useful hints, tips and advice. EXCELLENT! and HIGHLY RECOMMENDED!
Thank you so much for taking the time to leave such a lovely review, David! We are so pleased to hear your great feedback about our team and thanks again for choosing Neilsons. We look forward to working with you again in the future, should you require our services!
5/5
GoogleExcellent service, they sold my house under 21 days 😎 Absolutely WOW …
Thank you for your amazing review! We're delighted to have sold your house in under 21 days - thank you for choosing Neilsons... 💙😎 …
5/5
GoogleMy experience with Neilsons was excellent - helpful very pleasant and thoroughly enjoyable
Thank you so much for your kind review, Susie! We're thrilled to hear that you had an excellent experience with Neilsons. We look forward to working with you again in the future, should you require our services!
5/5
TrustpilotExceptional Service from Neilsons Solicitors and Estate Agents!
I recently had the pleasure of working with Neilsons solicitors and estate agents again to sell two properties and purchase a new one, and I can't express enough how exceptional their service was throughout the entire process. From start to finish, Neilsons exceeded all my expectations. The team at Neilsons is comprised of dedicated professionals who demonstrated an impressive level of expertise and professionalism. They were incredibly efficient and proactive, making every step of the transactions smooth and stress-free. What stood out the most was their commitment and organisation, they kept me informed at every stage, answering any questions or concerns I had normally within the same day. Furthermore, their attention to detail and legal expertise ensured that all the paperwork and negotiations were handled flawlessly. I felt that they genuinely had my best interests at heart, and their advice was invaluable in making informed decisions. The entire Neilsons team, from the solicitors to the estate agents, worked seamlessly together to provide a comprehensive and top-notch service from start to finish. It's clear that they take great pride in what they do, and it truly reflects in the results they achieve. I would wholeheartedly recommend Neilsons solicitors and estate agents to anyone in need of these services. Thank you, Neilsons, for your exceptional service and for going above and beyond to make this process a success. I couldn't be happier with the outcome and with our fantastic new home! Dave H
5/5
GoogleI've just had a really good experience with Neilsons in selling and purchasing. Kirsten who handled the estate agent side was particularly helpful. Thanks too to Diane for her thorough work in the conveyancing. Genuinely a pleasure to work with this friendly yet professional team. Well done!
Thanks for taking the time to leave us such a lovely review, Guy! It's great to hear such positive feedback about our team, and we are so pleased to hear you had such a good experience using Neilsons' services. We have passed your kind words on to Kirsten, Diane and the rest of the team, and we look forward to working with you again in the future should you require our services!
5/5
TrustpilotKirsten Olverman is very quick off the…
Kirsten Olverman is very quick off the mark and informative . will always respond to phone and email enquires promptly. Neilsons at St Johns Road a great branch
5/5
GoogleI recently sold my flat and received outstanding service from the Neilsons’ team. They were on the ball from start to finish and really made everything stress and …
Thank you so much for taking the time to share your positive experience with the Neilsons' sales team David! It's wonderful to hear that you received outstanding service throughout the process of selling your flat. It sounds like our team … More
5/5
GoogleWill be recommending Neilsons to everyone I know and will be using next time for sure. Myself and others who have used only have great things to say! Really efficient and know what they are doing!
Thank you so much for leaving this lovely review, Graham. It's great to hear such wonderful feedback, and we have passed your kind comments on to the team. Thanks again for choosing Neilsons, and we look forward to working with you again in the future!
5/5
GoogleEileen Henderson has recently negotiated the sale of 2 properties for me. She was highly professional in her work, and extremely kind too. I would use her services again and highly recommend her to others.
Thank you for your glowing review! We're delighted to hear that Eileen's professionalism and kindness stood out during the sale of your two properties. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleKirsten handled the sale of a property for us and I must say Kirsten has dealt with the whole thing very professionally keeping us updated on all viewings and comments from potential buyers.
Thank you so much for leaving us a review Diane! We are so glad that Kirsten made the process of selling your property stress free. Thanks again for choosing Neilsons!
5/5
GoogleKirsten very professional with the sale of my property regular contact by phone and email. Property sold within 14 days would recomend Neilsons to all friends and family. David Gourlay
Thank you for your fantastic review David! We're delighted to hear that you had a positive experience working with Kirsten during the sale of your property at Neilsons. Our team takes great pride in providing a professional and effective service, and it's wonderful to know that Kirsten's regular communication and dedication was appreciated, with your property selling within just 14 days. We truly appreciate your recommendation to friends and family. If you or anyone you know ever needs assistance with residential sales and/or purchases in the future, please do not hesitate to reach out to us. We're here to help. Thank you for choosing Neilsons!
5/5
GoogleReally happy with Neilsons with their support, advice and professionalism all the way, from Amy's initial visit to the house to Kirsten as our negotiator. Would recommend.
Thank you for your kind words and recommendation, Jane! We’re thrilled to hear that Amy and Kirsten provided excellent support and professionalism throughout your experience. Thanks again for choosing Neilsons!
5/5
GoogleI would certainly recommend dealing with Neilsons for all elements of a sale! I found them efficient, great value for money and very approachable! Brilliant service
Thank you for the glowing recommendation, Niamh! We're thrilled that you found our service efficient, great value for money, and approachable. Providing excellent service is what we strive for, and it's wonderful to hear that we hit the mark for you. Should you ever require assistance in the future, please don't hesitate to get in touch with the team!
5/5
GoogleKirsten at the St Johns rd branch was excellent . Very helpful and clear . I would use nobody else but Neilsons when buying and selling.
Thank you so much for taking the time to leave us this great review, Brendan! We are so pleased to hear you found the service received from our team to be excellent, helpful and clear. We have passed your kind comments on to Kirsten and the rest of the team, and we look forward to working with you again in the future!
1/5
GoogleVery bad customer service
5/5
GoogleI have worked with these guys in both letting and selling and it has been a really good experience throughout.
1/5
TrustpilotTake care to read the deeds of a property before you buy. Neilsons not always truthful
Be careful when buying a property from Neilson's that the information you are given is correct. At present the firm has a flat on the market in Edinburgh which states there is a garden to the rear. This is incorrect - the area is a 'drying green' which makes a huge difference to the use/non-use of this area. You have been warned ...
1/5
TrustpilotI wouldn’t use them
I wouldn’t use them. They got the figures wrong for conveyancing and are now demanding more money for their mistake after completion.
5/5
GoogleExcellent service from Neilson in selling our property. Speedy, efficient with good practical advice and excellent communication throughout. I would highly recommend them.
Thank you so much for taking the time to share your experience! We're thrilled to hear that our team at Neilsons provided you with excellent service, efficient assistance, and great communication throughout the process. Your recommendation means a lot to us! If you ever need assistance again, please don't hesitate to reach out.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Neilsons Solicitors and Estate Agents's Edinburgh office has 212 reviews across two platforms: 163 on Google, 49 on Trustpilot (across the whole business).
Neilsons Solicitors and Estate Agents Edinburgh is rated 4.6 out of 5 across all 212 reviews, and 4.8 out of 5 on Google from 163 reviews.
Yes. In The Trusted Agent 2026 awards: Neilsons Solicitors and Estate Agents, Edinburgh won Trusted Agent.
Neilsons Solicitors and Estate Agents Edinburgh, 162 St. Johns Road, Edinburgh, EH12 8AZ.
