Neilsons Solicitors and Estate Agents reviews

★★★★★ 5/5

Google

I had a great experience on both buying (2021) and selling my property (this year) with Kirsten Olverman's help. I did it from afar so everything was difficult to arrange but the team was very helpful and patient. Highly recommend.

Giovana · 28 August 2026

★★★★★ 5/5

Google

Had a great experience with Kirsten Olverman , Estate Agent at Neilsons , she was very helpful and knowledgeable. Kept us up to date with everything, I would recommend Kirsten to all my friends and would certainly deal with her again

Donna · 13 July 2025

★★★★★ 5/5

Google

I found all the Neilsons staff I dealt with to be knowledgeable, professional and friendly. I was kept informed of progress on both the sale of my property and purchase of the next one all the way along the process and it was easy to get hold of someone when I needed to. They got my property on the market extremely quickly and then sold it in 14 days. I felt their valuation was realistic and fair and am happy with the price achieved.

Shona · 5 October 2025

★★★★★ 5/5

Google

Have used Neilsons numerous times over the last 7-8 years. They are genuinely a really good firm that look after you well. When they say something will be done, it is always done timely. Kirsten has been involved with a few of my transactions in the past and is currently working hard to get a sale of my property. She is a massive asset to the team and always goes above and beyond. Everyone else is also very helpful including Sinead. Thanks Team Neilsons

Ifti · 8 October 2023

★★★★★ 5/5

Google

I recently viewed a property advertised by Neilsons Solicitors. Today I was in contact with Kirsten Olverman about putting in an offer on the property. During our discussion I told her about the difficulty I’ve faced finding a reliable solicitor. Kirsten went above and beyond to help me - someone who is not her client. She listened to my concerns and offered to provide details of several trustworthy solicitors for me to contact. Kirsten had nothing to gain by assisting me with recommendations, yet she took the time to do so. If it wasn’t a conflict of interest Neilsons would be my first choice. Kirsten also talked about Neilsons and how it’s the most professional firm she’s worked at. It was refreshing to hear someone talk so passionately about their company and role. I only wish I’d used Neilsons for my own sale. I will definitely in the future, if everyone is as efficient and courteous as Kirsten. She’s an asset to the company!

Zoe · 8 October 2023

★★★★★ 5/5

Google

Kirsten was incredible throughout her handling of our transaction. She was on hand navigate some bumps in the road and her advice was invaluable in getting a good outcome. This was my third time using Neilsons and I wouldn't hesitate to recommend to others.

Peter · 13 May 2025

★★★★★ 5/5

Google

I would recommend working with Neilsons to buy and sell property. Marjorie and the team have made the purchasing and budgeting so easy this time around, and Kirsten has made the sale negotiation process so clear to follow that I feel confident I am getting the best from my sale! It's always a pleasure getting a call from these guys.

Elliot · 8 October 2024

★★★★★ 5/5

Google

We have been very impressed with Neilsons. The whole team from valuation and marketing through Amy, to the really high quality video and photographers and sales negotiation with Rhonda have been bright, responsive and very professional. Communication has been clear and prompt and it just feels like everyone is confident in their roles. We strongly recommend Neilsons! Carole and Danny

Danny · 16 March 2026

★★★★★ 5/5

Google

While our sale is not yet concluded we would like to thank Neilsons for undertaking the sale of our current property and for dealing with the purchase of a new property. There are now quite a few members of the team with whom we have had dealings and each of them have been not only professional but also so helpful. Thank you to Eileen Henderson for handling the sale of our property which hopefully will be concluded soon.

Margaret · 8 October 2023

★★★★★ 5/5

Google

Very smooth selling and buying experience with Neilsons. Kirsten Olverman was very thorough, had a great eye for detail and good local knowledge when it came to negotiating the sale of our flat. Dave Marshall (solicitor) could not have been more efficient in managing the conveyancing on the selling and buying side. Despite the quick turn around, all was completed without any hiccups. Many thanks to both and others working behind the scenes at Neilsons.

Clare · 8 October 2023

★★★★★ 5/5

Google

Would highly recommend Neilson. From the first phone call enquiring about selling our house, through to accepting an offer all staff at Neilsons were exemplary. Kirsten’s communication and support throughout the process was professional and courteous. Thank you to Kevin for professional advice. Neilsons expertise has made the process as smooth as possible. Many thanks Neilsons.

David · 8 October 2024

★★★★★ 5/5

Google

Fast and efficient service by Kirsten and the team at Neilsons

Shahid · 17 February 2026

★★★★★ 3/5

Trustpilot

Kirsten was great

Kirsten was great. Always happy to chat for as long as it took to resolve my questions. And often helped me with things that were not really in her remit. Sadly I felt others in the process didn’t have her dedication hence not being able to give a higher rating!

Customer · 12 December 2025

★★★★★ 5/5

Google

Bought my first flat with Neilsons and now sold it through them. All the staff I've dealt with were very helpful and they tell you exactly what you need to do which takes the stress out of buying/selling.

Jonathan · 19 July 2026

★★★★★ 5/5

Google

I am very pleased I chose Neilsons to sell my flat in Leith .Megan ,Kirsten and Anne were very helpful and professional ,dealing with each stage of the sale. They kept me informed at all times as to the progress of the proceedings. The flat was sold and concluded in a very short space of time and all three made it very easy. I would definitely recommend them to anyone selling a property.

Gwen · 8 October 2023

★★★★★ 5/5

Google

Excellent hassle free service from the Neilson's team, they kept us up to date with everything that was happening with the sale. My previous experience with selling a property was always trying to chase up the Estate Agent/ Solicitor not in this case. Highly recommended Neilson's Thanks to Kirsten, Megan, and Karen 😃

Jimmy · 8 October 2024

★★★★★ 5/5

Trustpilot

Would recommend them in a heartbeat!

I can't thank all the crew at Neilsons enough. Selling under challenging circumstances, and managing it on my own, David Easton and Kirsten Grant made the process smooth and made sure I kept on track. Personable and professional they ensured I had all the information to make the right decisions. Sale complete and moving onto buying, Dave Marshall guided me through the process and was happy to spend time chatting about the pros & cons of offering. I am so happy to be settled in my own place, right where I wanted to be. Approachable, supportive, answered endless questions, kept my overwhelm at bay . . . . I will recommend them in a heartbeat! Also thanks to Ben Ramsay, Shiela Batten, Lorne Dundas, Diane Slessor - teamwork and all very much appreciated

Issy · 18 December 2024

★★★★★ 5/5

Trustpilot

Professional, attentive and efficient

As a first-time buyer I had very little understanding of the process of buying a property. Neilsons were on hand every step of the way to guide me through, answer any questions, and provided me with valuable advice and information. The whole process went smoothly, and I was always kept up to date with what the next steps were. Overall, I couldn’t be happier with the service from Neilsons! Thank you so much to Katie P, Suzie J, Danielle, Lynda, and Claire, for making buying a property such an easy and enjoyable process.

Samantha · 17 December 2024

★★★★★ 5/5

Google

All the staff I have dealt with at Neilsons have been so helpful and professional. I would particularly like to thank Kirsten Olverman who has been brilliant to work with , always going over and beyond to ensure that the property achieved its potential. Thank you for an excellent service

Amanda · 8 October 2024

★★★★★ 5/5

Trustpilot

Kirsten made the experience really easy

Kirsten made the experience of buying a home in Scotland from Dubai really easy and painless. She guided us through the process and removed all the unnecessary obstacles. She is methodical in her approach and kept us informed every step of the way.

Claire · 25 December 2025

★★★★★ 1/5

Trustpilot

A more painful process than necessary

A more painful process than necessary We decided to use Neilson’s to sell our Edinburgh flat and subsequently buy our next property as we'd had a reasonable experience in the past. The sale side went relatively smoothly until it was passed from the sales team to the legal department. That's where hope goes to die. To illustrate, our buyers had also engaged Neilson’s to conduct their business. You'd think this might grease the wheels of communication. It did not. Communication was not up to scratch. Phone calls not returned and extremely slow at responding to emails. At one point a senior partner was going to call me regarding the frustratingly bad communication. Even that did not happen. A hassled sounding para legal eventually phoned me at 6pm while I was out for a family event. After accepting an offer on my flat, I was passed on to several different people whilst the process was ongoing. This was quite unsettling. From Claire to Kara to Anne (to Robert and back to Anne due to annual leave). An out of office automatic email informed me that my solicitor was now on maternity leave. I had to contact the office to ask with whom I was now meant to be dealing as it really wasn’t clear. Errors were made. An email regarding our buyer’s offer contained a letter of offer for a different property and client. Just a ‘sorry for that’ and an explanation that I would not receive an offer letter due to the buyers also using Neilson’s. I was almost overcharged by £650 had I not repeatedly questioned my paralegal regarding the Land and Building Transaction Tax (LBTT). I was purchasing a house that was currently office premises (to be reverted to residential). She was insistent that the amount due was dependent on what the building would become rather than what it was currently. This is not correct. It was a trainee that checked with a senior partner and came back to me swiftly saying that I was correct. On the day before the removal van turned up (29/07/24), a Neilson’s FOR SALE sign appeared outside our main door, joining the existing 'SOLD' sign WITH OUR FLAT NUMBER ON IT. My partner immediately removed the sticker. A heart stopping moment. A call confirmed this was an error and it would be removed. We moved out of the property on 31/07/24. At time of writing this review (8/10/24) BOTH signs are still there! Six weeks after we had accepted an offer on my flat, an email arrived at 9pm advising the buyers were asking us to reduce our price (their offer) by £5k. 9pm! No sleep took place and then a frustrating Friday and a weekend waiting for business to supposedly recommence on the Monday morning (when there was silence). As stated before, the buyers were using Neilson’s. This should have been easier as it was 'in house', but trying to communicate in order to negotiate with the buyers was extremely frustrating and took longer than it should have. Being some way into our own purchase, we had no palatable option but to take a £5k hit. In the end the sale and purchase went through, but what a massive headache along the way.

TCA · 10 October 2024

★★★★★ 5/5

Google

Kirsten at Neilsons handled our sale from start to finish and the service that she provided was second to none. We were kept informed of ongoing developments on a daily basis and appreciated the professional manner in which she handled the whole process. We would highly recommend using Neilsons as your property agent as they have been fantastic from the outset. Thanks Kirsten you were brilliant!

Gail · 8 October 2023

★★★★★ 5/5

Google

From initial consultation the team at Neilsons have been excellent. I particularly liked the client portal so I could see information about how many views my property had received, the viewers details when booked in etc. The staff were all very friendly, however, my main contact was Siobhan and she provided great advice throughout. I have no hesitation in using Neilsons for my purchase now.

Michelle · 8 October 2025

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service. Especially from Kirsten. Great communication from start to finnish. No faults with this company just pure professionalism. Kirsteen is absolutely a delight to work with and always kept us updated. She is fantastic as her job! Wouldn't go anywhere eles!

Kirsty · 11 December 2025