5/5
TrustpilotExcellent Service
Prompt feedback and follow up till let was agreed
Agent replied · 10 June 2024
Thank you, Mo, for this excellent review. We will pass this onto the Team.
Trusted Agent profile · Edinburgh
DJ Alexander Edinburgh reviews
★★★★★
2,097 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,097 reviews on two platforms, including 548 Google reviews rated 3.2.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI called to book a viewing and Amber…
I called to book a viewing and Amber was extremely helpful and patent with me
5/5
GoogleI had an amazing experience with Georgia to find my flat , she was very helpfull , highly reccomend her services!!
Agent replied · 11 June 2024
Hi Leon, thanks for the feedback I will make sure to pass this on.
4/5
TrustpilotEnriched Experience
My experience with DJ Alexander has been really satisfying, specially Mark who has been really helpful on all occasions and I am very grateful to them for the overall smooth application process without any delays. I highly recommend DJ Alexander for any real estate help, they are highly professional and very pleasing to talk to. Thanks again.
5/5
TrustpilotFantastic Service
As a landlord I have had a fantastic experience with DJ Alexander. They took the time to explain the process start to finish, and carried out everything as expected. Couldn’t rate my communication with them more highly.
Agent replied · 10 June 2024
Hi Christine, thanks for the great feedback. We are pleased we could help with the whole process.
5/5
TrustpilotVery good
Very good, safe and efficient service. Job great done by Sarah and Asif.Highly recommended!
Agent replied · 10 June 2024
Thank you, Bruno, for this excellent review. We will pass this onto Sarah, Asif and the Team.
5/5
TrustpilotProffesional and Friendly Company
We have found renting through D J Alexander very easy and the staff are always attentive and quick to resolve issues. The process from start to finish was taken care of and we were always kept up to date with any developments.
Agent replied · 10 June 2024
Hi Ruari, thank you for the great review!
1/5
TrustpilotThe worst letting agency on earth
The worst letting agency going. Impossible to get hold of, refer you to an online site that doesn't get updated and doesn't work. Completely and utterly useless and get away with it because there is a million people applying to each flat. I hope they go into insolvency and have to give up all their properties.
5/5
TrustpilotExcellent experience with DJ Alexander…
Excellent experience with DJ Alexander thus far. Very clear and thorough.
Agent replied · 10 June 2024
Thank you, Paul, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotMost pathetic estate agents in Edinburgh…
One of the most pathetic estate agents in Edinburgh! Absolutely no respect for tenants.. they just do monologue and turn deaf ears to innocent tenants. Never Again!!
Agent replied · 10 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotThe viewing experience is really good
The viewing experience is really good. And the staff is professional.
Agent replied · 10 June 2024
Thank you, Quanyi, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotGreat service from DJ Alexander
It's my first time renting an apartment in the UK. DJ Alexander made the whole process very easy and comfortable! I am so glad I chose DJ Alexander as my agency. I particularly want to thank my Property Manager - Giulia Ceccarelli! She has been very helpful and always there when I had a problem or question. I am very grateful for all of her help!
5/5
TrustpilotKieran Mooney…
Kieran Mooney provided great attentive and fast service
Agent replied · 10 June 2024
Thank you, Jirlandia, for this excellent review. We will pass this onto Kieran.
5/5
GoogleD.j Alexander was great! My family and me were with them for 6 years and not a problem ever... they came out straight away for any maintenance of the property. Really good professional company! Would recommend.
Agent replied · 11 June 2024
Hi Holly, Thanks for the great review!
5/5
GoogleVery helpful, Gill especially as he had fast replies and was happy to answer my many questions!
Agent replied · 11 June 2024
Thanks for the great review. I will pass this onto Gill.
2/5
TrustpilotVarious issues with the property
Various issues with the property. Very slow response times during the application process and also reacting to these issues. Having to live with certain faults to the property due to no reply from the company.
Agent replied · 10 June 2024
Hi Bryan, thanks for feedback and I am happy to assist you with any issues you are having. If you can please contact me direct on richardtierney@djalexander.co.uk, I can help you, kind regards, Richard Tierney, Head of Customer Experience.
5/5
TrustpilotI will give this five stars for Kieran…
I will give this five stars for Kieran Mooney. He was very helpful.
Agent replied · 10 June 2024
Thank you, Osman, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotA great rental experience with Gill and Georgia of DJ Alexander and…
Gill and Georgia of DJ Alexander and very helpful and nice. They reply the email super quick and willing to help me in all aspect and made the rental smooth and easy. Their advise are professional too. We can't believe we can rent a flat we want so quick and smooth. Thank you so much.
1/5
GoogleUsed to be good, now struggle to get responses to emails for issues that have been ongoing for months.
Agent replied · 11 June 2024
Hi, thanks for the feedback and I am sorry you are experiencing this. I will look into this for you but if you would like to contact me direct please do at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotI will always recommend DJ Alexzandra…
I will always recommend DJ Alexzandra they’re are the best letting agents
Agent replied · 10 June 2024
Thank you, Akewushola, for this excellent review. We will pass this onto the Team.
5/5
GoogleGreat Customer service I have rented my house for many years and have always found that everyone is so kind. Recently I had the pleasure of dealing with Mark Graham regarding a problem with my windows. He organised everything for me, followed up to ensure that I was happy with the results.He has a lovely manner and is a true professional. Thanks so much for making my life so much happier.
3/5
TrustpilotOn several occasions the response times…
On several occasions the response times for maintenance issues are usually not as prompt as should have been.
Agent replied · 10 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotDelt with Sophie Alley
Delt with Sophie Alley, had a really good experience, super quick and easy. Has a really good applications system and no issues.
5/5
TrustpilotGood job
Good job. The house was well cleaned
Agent replied · 10 June 2024
Thank you, Martha, for this excellent review. We will pass this onto the Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
