5/5
TrustpilotVery helpful and good service
Very helpful and good service in securing a flat in Edinburgh,
Agent replied · 10 June 2024
Thanks for the great review. I will pass this onto the team.
Trusted Agent profile · Edinburgh
DJ Alexander Edinburgh reviews
★★★★★
2,095 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,095 reviews on two platforms, including 548 Google reviews rated 3.2.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleYou'd better watch out, these guys will abuse their power and scam deposits off you, and leave you in damp accommodation. Standard a hole landlords.
Agent replied · 11 June 2024
Hi, thanks for the feedback. I am happy to look into this for you and see what has happened. If you can please contact me direct at richardtierney@djalexander.co.uk, I would happily reply back with any relevant information.
4/5
TrustpilotThe house search experience with DJ…
The house search experience with DJ Alexander was great. The staff is very friendly, supportive, and approachable.
Agent replied · 10 June 2024
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
GoogleDavid Harcus was very helpful with assisting on some maintenance with the house. Very professional.
1/5
GoogleBy far the worst agency I've had the displeasure of renting from.
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent
Excellent, professional service by the D J Alexander team.
Agent replied · 10 June 2024
Thank you, Ian, for this great review. We will pass your feedback onto the Team.
5/5
GoogleOld school and fair . Donna is the most efficient if u r luckily assigned to her . She is brillant
5/5
TrustpilotVery helpful
Very helpful, kind and supportive staff highly recommended
Agent replied · 10 June 2024
Thank you, Mr Clarke, for this excellent review. We will pass this onto the Team.
1/5
GoogleThey were renting flats at the same time that they were trying to sell them. You will loose your time and money. Avoid them.
Agent replied · 11 June 2024
Hi, I am happy to discuss any issues you have experienced with us. We are always keen to hear more feedback from our customers. If you would like to discuss this further please contact me on richardtierney@djalexander.co.uk. Richard Tierney, Head of Customer Experience.
5/5
GoogleSarah from the sales department helped us sell our property. She was professional, helpful and responsive in the entire process. We appreciate her help.
Agent replied · 11 June 2024
Hi, thanks for the great review.
5/5
TrustpilotExcellent guidance and hospitality by…
Excellent guidance and hospitality by ElaineThompsonThank you very Much!
Agent replied · 10 June 2024
Thank you for this great review. We will pass your feedback onto Elaine.
5/5
TrustpilotGreat customer service with Amber
I was in contact with Amber at DJ Alexander in relation to a rental property. She returned my calls swiftly and was very helpful and prompt to let me know what was going on at each stage. She was not only professional but also supportive in her approach and I was grateful for her help.
3/5
TrustpilotGeorgia = amazing | Wait times = rubbish
Once I got through to Georgia Torrice, she was brilliant, calm, professional and helpful, got me sorted in record time.The only issue is that it took 30 minutes of sitting on hold to get to that point. Every other time I've called it has either rung out, or no one has answered in 45+ minutes.
1/5
GoogleHad a property maintenance issue and even after multiple complaints,didnt get it done
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
3/5
TrustpilotWe had to do all the local research and…
We had to do all the local research and felt all you wanted was us to do was give you an easy life.... That Good whatever company you deal with was a complete and utter waste of time and effort, awful company and disrespectful treatment.
1/5
TrustpilotNow 16 days without heating or hot…
Now 16 days without heating or hot water. Still no call back to say when will be fixed
Agent replied · 10 June 2024
Hi, I am aware this has been resolved now. If you have any other issues please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotWashing Machine Issue
Quick turnaround for washing machine problem, many thanks to David Harcus for the assistance.
5/5
TrustpilotNice people
Amber from DJ Alexander was very helpful and took time to explain the Scottish letting system, which I am new to.
Agent replied · 10 June 2024
Hi, thanks for the great review, I will make sure to pass this onto Amber.
5/5
TrustpilotHelpful Property Managers
I viewed a property to rent at quite short notice. The flat had only just appeared on the market, and I managed to arrange a viewing through DJ Alexander the next afternoon. I met with Colin the property manager, who was professional and helpful in answering all the questions I had about the flat. He was quick in responding to my emails after viewing the flat.
5/5
TrustpilotReally good customer service
Really good customer service, Mark Hall was very helpful talking me through suitable properties and arranging viewing times.
5/5
TrustpilotThank you Sandie Whyte, A loud shout out to you for quick responses
I am very please and impressed by the professionalism and speed at which Sandie Whyte operated throughout the process
Agent replied · 10 June 2024
Thanks for the great review, I will pass this onto Sandie.
5/5
GoogleA big shout for Harry Gibson. He was very kind and helpful.
Agent replied · 11 June 2024
Hi, thanks for the great feedback and I will make sure to pass this onto Harry.
5/5
TrustpilotI am impressed with DJ ALEXANDER staff
I am impressed with DJ ALEXANDER staffEspecially Asif MohamedHe was so professional
Agent replied · 13 June 2024
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
1/5
GoogleMe and my girlfriend constantly tried to contact them about properties but they never replied through their site or third party sites.NegativeResponsiveness
Agent replied · 11 June 2024
Hi, thanks for the email and apologies you have not been able to speak to us. If you need any further assistance please contact me direct at richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience. We will be happy to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
