5/5
TrustpilotGood marketing and advice
Good marketing and advice. Very responsive to any queries whether by email or phone. Would recommend.
Agent replied · 10 June 2024
Thanks for the great review. I will pass this onto the team.
Trusted Agent profile · Edinburgh
DJ Alexander Edinburgh reviews
★★★★★
2,048 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,048 reviews on two platforms, including 504 Google reviews rated 3.2.
Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWe recently decided to sell our flat and enlisted DJ Alexander to assist us. Our sales agent Sarah McIntyre was very knowledgeable and was able to answer all our questions and address any areas of concern we had. The entire sales process from start to completion went very smoothly and we were able to sell far faster than we would ever have expected and were able to realise a great price for the property.
5/5
TrustpilotVery helpful and informative
Agent replied · 10 June 2024
Thank you, Joanne, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotBad and worst
Worst letting agency with no proper competency employees and treat the customer very badly
Agent replied · 10 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
2/5
TrustpilotInconsiderate to prospective tenants
Arranged to view a flat at earliest offered date and given no indication that there were viewings happening earlier for others. Told day before by text that flat was already let. Extremely inconsiderate.
Agent replied · 10 June 2024
Hi Joe, thanks for the feedback and apologies we have not explained the full process. If we can help you in the future please email me on richardtierney@djalexander.co.uk, Head of Customer Experience.
5/5
TrustpilotGreat experience with Jemma Watt!
Great experience with Jemma Watt!Super professional.
Agent replied · 10 June 2024
Thank you, Salma, for this excellent review. We will pass this onto Jemma.
5/5
TrustpilotGreat service
Great service. Thanks for the Dj Alexander.
Agent replied · 10 June 2024
Thank you, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotThe Truth about Tremendous Ruth
Excellent customer service from Ruth Salako at D. J. Alexander when I was inquiring about my tenancy. Made my day and put a bounce in my step!
Agent replied · 10 June 2024
Hi, thanks for the great feedback, I will make sure to pass this onto Ruth.
5/5
GoogleBoiler settings in flat needed adjustment. Got very quick response from Mark Hall and this allowed us to get it all sorted in 10 minutes. Great response.
Agent replied · 11 June 2024
Hi David, thanks for the great feedback. I will make sure we pass this onto Mark.
5/5
GoogleTotal professionals at what they do. From placing for sale to an offer being received, three days. I wouldn't hesitate to recommend them to advertise your Property.
Agent replied · 11 June 2024
Hi Keith, thanks for the great review. I will make sure to pass onto the team.
5/5
TrustpilotSuper friendly and helpful
Super friendly and helpful. Great experience.
Agent replied · 10 June 2024
Thank you, Salma, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotKieran Mooney provided good service!
Agent replied · 10 June 2024
Thank you, Tracy, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotHelpful and responsive.
Every time I need help DJ Alexander are always quick and helpful with their responses, much better than any of the letting agencies I've dealt with in the past. Dale my maintenance manager, in particular, has been great.
Agent replied · 10 June 2024
Hi Jack, thank you for the great review!
5/5
TrustpilotAlways helpful
Always helpful. Amazing.
Agent replied · 10 June 2024
Thank you, Joe, for this excellent review. We will pass this onto the Team.
1/5
GoogleTry organise a viewing they didn't respond then when i eventually got through it was gone
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
4/5
TrustpilotGood responsive team
Helpful in the tenancy process.would be great if the wait time for maintenance work is less.
Agent replied · 10 June 2024
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotLovely staff
Lovely staff, great attention to detail and the whole experience was extremely smooth, would highly recommend
Agent replied · 10 June 2024
Thanks for the great review. We will pass this onto the team.
1/5
Trustpilotdj alexander swindler
nothing has been agreed upon, nothing has been fixed, and money is being taken from me
Agent replied · 10 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotWe are tenants with DJ Alexander for 6…
We are tenants with DJ Alexander for 6 months and till now we had a great experience. Martin from the end of the tenancy team manager was very helpful and helped with our requests.
Agent replied · 10 June 2024
Hi Symela,Thanks for the great review!
1/5
GoogleIt's the worst choice you can make choosing the letting agency.
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent experience including…
Excellent experience including arranging viewing, processing my application, and answering my queries.
Agent replied · 10 June 2024
Thanks for the great review. I will pass this onto the team.
1/5
GoogleTerrible website, terrible organization, no point in even trying to rent an apartment with them.
Agent replied · 11 June 2024
Hi Rebecca, thanks for the feedback. We are in the process of updating our website so apologies for the poor experience. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
GoogleThe team at DJ Alexander have helped me tremendously during a tough time. From the viewing with Sal to the application with Yasmin and the support from Louise and Nikki, you can tell this is a family run business with family values. Can't recommend the service enough!
5/5
GoogleOur contact, Gill Robertson-Cree, couldn’t have been more helpful!
Agent replied · 11 June 2024
Thanks for the great review. I will pass this onto Gill.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
