Trusted Agent profile · Edinburgh
★★★★★
2,048 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,048 reviews on two platforms, including 504 Google reviews rated 3.2.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
1/5
GoogleMe and my girlfriend constantly tried to contact them about properties but they never replied through their site or third party sites.NegativeResponsiveness
Hi, thanks for the email and apologies you have not been able to speak to us. If you need any further assistance please contact me direct at richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience. We will be happy to help.
5/5
TrustpilotGood
Pleasant and helpfull
Thank you, Amjad, for this excellent review. We will pass this onto the Team.
4/5
TrustpilotVery helpful staff team and…
Very helpful staff team and arrangements made smoothly
Thanks for the great review. I will pass this onto the team.
1/5
GoogleI sent you about 15-20 emails asking about various locations. When we finally managed to arrange a meeting, your representative didn't show up, he didn't even write a message. Amazing service
Hi Martyna, It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you.
5/5
Trustpilotcurrently renting with djalexander and…
currently renting with djalexander
Thank you, Hazzan, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotBetter Manage yourself.
Totally unreliable, unreachable and unprofessional. My suggestion don't fall into the trap and save yourself from the headache.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
GoogleFantastic service from Sandie in the Lease team. Very many thanks.
Hi Brian, thanks for the great review. I will make sure to pass this onto Sandie
5/5
TrustpilotExcellent - do not hesitate to rent with them
Prompt every step of the process, very kind, very professional agency. Fully recommend
Hi, thanks for the feedback. I will make sure to pass this onto the team.
5/5
TrustpilotHarry from Customer Service was so helpful!
I called and Harry from Customer Service was so helpful and very kind! I am very impressed with the customer service!
Hi, thanks for the great feedback and I am glad Harry was able to help.
5/5
TrustpilotCaring agents
I’d like to start by saying that every member of staff I dealt with were extremely friendly and nothing was too much, even when I was pestering them with pernickety questions. Laura in the lease department worked very hard to have my agreement completed quickly for which I’m incredibly grateful. It gives me confidence for an excellent future tenant/agent relationship.
5/5
TrustpilotKirsty Macdonald Review
DJ Alexander are the first company I have rented through and have been nothing short of amazing. Any issues I have had, like a leak from the flat above, they have resolved instantly and made me feel less stressed. Their customer service is second to none and I’d love to stay with DJ Alexander in the future. Thank you for such a positive experience.
4/5
TrustpilotBecause you are well organised
Because you are well organised , with good experience, trustworthy.Thanks
Thanks for the great review. We will pass this onto the team.
1/5
GoogleAvoid them! Worst than the Braemore! No communication at soever.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotThe service was seamless and response…
The service was seamless and response was quick and precise
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotStephanie our property manager had just…
Stephanie our property manager had just been excellent. Her communication and patience with us have been brilliant.
Hi, thanks for the great review. I will make sure we pass this on to Stephanie.
5/5
GoogleAngus dealt with my request really efficiently and professionally!
Hi Kevin, thanks for the great review, I will make sure to pass this onto Angus.
5/5
TrustpilotEnd to end process was very smooth.
End to end process was very smooth.Good communication, documentation
Thanks for the great review. We will pass this onto the team.
5/5
GoogleThank you Stephen and Donna And everyone at DJ Alexander for being so helpful. Great team.
1/5
GoogleCancelled a flat viewing without letting me know. Poor communication from staff. Staff not very clued up about properties
Hi, sorry you have experienced this. It is not what we want for our customers and we appreciate cancellations can be frustrating. If you feel I can help you further please contact me at richardtierney@djalexander.co.uk, Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotFriendly & Helpful
Friendly & Helpful. Thanks Sorcha! Lee
1/5
GoogleTo save my time, I choose property to rent, that interests me. After sending several e-mails on this matter, I didn't get any reply :((NegativeResponsiveness
Hi Bozena, I am sorry you have not had a response to your enquiry. If you are still looking for a property, please send me the details directly and I will have one of the team contact you Monday morning. You can reach me on kevinfraser@djalexander.co.uk Thank you
5/5
TrustpilotGreat service
Easy and fast process by agents Miss Caroline & Diane, for renting a property in Glasgow.
Hi, thanks for the great review. I will make sure to pass this onto the team.
2/5
GoogleToo hard to get a reply, even impossible
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
GoogleHelpful, informative and a different class. Thank you DJ Alexander’s. Donna Bird was exceptionally helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
