Trusted Agent profile · Edinburgh
★★★★★
2,048 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,048 reviews on two platforms, including 504 Google reviews rated 3.2.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
1/5
GoogleIt is not possible to contact them. They don’t return emails, they don’t answer phones. I am disappointed.🤦🏻♀️NegativeResponsiveness
Hi, thanks for the email and apologies you have not been able to speak to us. If you need any further assistance please contact me direct at richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience. We will be happy to help.
5/5
TrustpilotSmooth experience
The reply is quite prompt, and the staffs are quite helpful.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotCompany has promptly answered all…
Company has promptly answered all questions I have had: Dale Barr and Allison Pearson have both resolved issues within minues of being raised in a courteous and professional manner.
Hi Ruari, thank you for the great review!
5/5
TrustpilotExpert advice all the way through the…
Expert advice all the way through the sale
Thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotQuick ,easy and to the point
Quick ,easy and to the point Mark Hall was a great help.
5/5
TrustpilotExceeded Expectations - My experience of this company that…
My experience of this company is that they go above and beyond. Caitlin Butler has provided me with exceptional service, professional and caring. Caitlin always return calls and emails and has made the challenging process of finding a flat in Edinburgh much easier. I highly recommend this company
1/5
GoogleBunch of disrespectfuls, liar's and incompetents
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
4/5
TrustpilotAll good
All good Excellent handling thing etc
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotGreat Experience
Great service and very helpful team
Thanks for the great review. We will pass this onto the team.
1/5
TrustpilotLandlord
Even as a landlord the lack of customer service is just beyond belief.My tenants have also had no or little service. Stay away at all costs!
Hi Ian,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. In order to do so, we kindly ask you to share more details about your experience, so that we can look into this matter for you. Feel free to contact me at KevinFraser@djalexander.co.uk and include the address of the property.
5/5
TrustpilotThank you for your quick response and…
Thank you for your quick response and real help in finding an apartment.
Hi, thanks for the great feedback.
2/5
GoogleGood communication and customer satisfaction is not a thing they care much about. Do not recommend.
Hi Daniel, thanks for taking the time to write this feedback. We are always looking to deliver the right level of service for our customers. If you would like to contact me direct on richardtierney@djalexander.co.uk, I can see how I can help you.
5/5
GoogleFantastic team and great customer service specially Laura Mctaggart she is so professional, always very helpful and reply on any question promptly
Thanks for the great review Tamara!
5/5
GoogleHad a pleasant moving-in experience.
Hi, thanks for the great feedback.
5/5
GoogleAbsolutely brilliant service and company highly recommend if your wanting quick and easy way forward to sercuing your own place !
Hi The Markey Family, Thanks for the great review!
5/5
GoogleI am greatly satisfied with how David Harcus helped to resolve a maintenance issue in my flat quickly. Much appreciated!PositiveResponsiveness, Professionalism
Hi Ashby Joel, thanks for the great review!
1/5
TrustpilotI've yet to receive a single response…
I've yet to receive a single response to any of the emails I have sent about a number of properties, over a number of weeks. Absolutely useless.
Jenni, if you would like to send me an email with your requirement then i can look into this for you. The property market is extremely busy in Edinburgh at the moment so i am sorry if your email has been overlooked. You can also call us on 0131 558 3000 and speak with a member of our enquiries team. They are available Monday to Thursday 09.00 to 17.30 and Friday 09.00 to 17.00.Kind regardsSteve RobbinsHead of Customer Servicesteverobbins@djalexander.co.uk
1/5
TrustpilotI've yet to receive a single response…
I've yet to receive a single response to any of the emails I have sent about a number of properties, over a number of weeks. Absolutely useless.
Jenni, if you would like to send me an email with your requirement then i can look into this for you. The property market is extremely busy in Edinburgh at the moment so i am sorry if your email has been overlooked. You can also call us on 0131 558 3000 and speak with a member of our enquiries team. They are available Monday to Thursday 09.00 to 17.30 and Friday 09.00 to 17.00.Kind regardsSteve RobbinsHead of Customer Servicesteverobbins@djalexander.co.uk
5/5
TrustpilotStaff were very competent
Staff were very competent, friendly and helpful which made the process for partner and I super swift and easy and stress free! Shout-out to Caroline for consistently keeping us up but I date Would recommend using DJ Alexander estate agents.
5/5
TrustpilotDonna at DJ Alexander made our lives so…
Donna at DJ Alexander made our lives so simple and easy it has been a very painless process to find and secure a lovely flat.
Hi Sarah, thank you for the great review!
5/5
TrustpilotVery please with all the information…
Very please with all the information provided with Mark, he was very clear and patient with all my enquiries regarding a flat application process.Thanks MarkDavid
Hi David, thank you for the great review!
5/5
TrustpilotHeather was brilliant
Heather was brilliant. She was very patient every step.
1/5
TrustpilotWorst letting agent
Worst letting agent I've ever been with. Ignored and even CLOSED complaints without responding. Left me with no heating. Didn't give a damn about losing a paying tenant. Avoid!!
Hi Andrew, we apologise your feedback has gone unattended for so long, we've only just become aware of this review. Even thought it's been a few months, we'd really like to speak to speak to you to see if we can help and to understand how we can improve. If you would be interested in chatting, please free feel to contact our Associate Director Rob Trotter on robtrotter@djalexander.co.uk and he will make your query a priority. Many thanks.
5/5
GoogleLet's make access and location easier so ours looks good. Best Mayan top
Hi, thanks for the great feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
