Trusted Agent profile · Edinburgh
★★★★★
2,048 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,048 reviews on two platforms, including 504 Google reviews rated 3.2.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotWe were assisted by Keiran and Sandie…
We were assisted by Keiran and Sandie on securing our property and can not thank both of them enough, both super helpful and efficient. Turn around time and communication was spot on and can’t wait to move in. Thanks again!
5/5
TrustpilotSuper fast service from Dale at DJ’s…
Super fast service from Dale at DJ’s within ten mins sent out a contractor for my gammy sink! Cheers Dale!
Hi Scott, thanks for the great feedback.
5/5
TrustpilotGreat Customer service with Quick and Simple Application process.
My experience with DJ Alexander was great and effortless. Throughout every phase: flat searching, viewing, application to finally handing over the flat everyone was fast, corteous and professional. Colin D. was a great help throughout the whole process. He answered all of my many questions during my first viewing and was very knowledgeable about the property.
5/5
TrustpilotExcellent service and excellent staff.
Excellent service and excellent staff
Hi, thanks for the great review.
5/5
TrustpilotVery helpful everything went smoothly a…
Very helpful everything went smoothly a few repairs to be done but was sorted very quickly
Hi Annette, thanks for the great feedback.
5/5
GoogleVery pleased with the service. As I informed them about my problem, Mr. Ahmad Alshiekh responded very quickly and the issue was solved within few hours. Many many thanks to him and DJ Alexander.
5/5
TrustpilotGreat Edinburgh Staff!
Dionne over at the Edinburgh branch was fantastic! Tireless in their efforts to navigate a change in a current lease, I greatly appreciate how kind, considerate and professional they were with me from start to finish. Definitely recommend!
1/5
TrustpilotTerrible
Terrible. Terrible. Terrible service.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleI am disappointed. Lack of contact. No dates available for four weeks. When I see your logo on the rental offer, I know that I can do nothing. A company of poor quality.
1/5
TrustpilotProbably the worst agents in Scotland I…
Probably the worst agents in Scotland I have ever dealt with Mr Alexander should be ashamed- please use an independent agency instead (including landlords!)
Hi Chris, you have not left any details so I cannot reach out and get a fuller understanding of what your issues are. I will leave my details and would ask you to reach out to me. Steverobbins@djalexander.co.uk
1/5
GoogleVery pushy and arrogant people asking to proof salary over 36.000£ p/a before to talk about seeing the property, nice way to talk to costumers
Hi Sergio, we're sorry to hear you didn't have a good experience. Our associate director would be happy to chat with you more about this to try and resolve any issues - he can be contacted at RobTrotter@djalexander.co.uk. Many thanks
5/5
TrustpilotQuick and Efficient
Another quick and efficient sourcing of tenants for me by DJ Alexander. Much appreciated!
Hi, thanks for the great feedback.
5/5
TrustpilotIt was great that you managed to get a…
It was great that you managed to get a tenant in place so quickly
Hi, thanks for the great feedback.
5/5
TrustpilotHi, Thanks for your wonderful support you are always approachable
Hi,THanks for your wonderful support.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
TrustpilotTop notch
Friendly , helpful and easy to contact and speak to. Really recommend this company
Hi, thanks for the great review.
5/5
TrustpilotThanks Mr Ahmad Alsheikh for your…
Thanks Mr Ahmad Alsheikh for your excellent service,
Hi, thanks for the great review. I will make sure to pass this feedback on to Ahmad.
1/5
GoogleHad to give 1 star as it was the lowest option. The worst letting agency I have ever dealt with.
Hi Samantha, It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at KevinFraser@djalexander.co.uk and include the address of the property you are letting so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.
5/5
GoogleAlana Devlin of Benaird responded very quickly and helped me to sort out our issue with a dripping tap to get it replaced very quickly. I was concerned that we were losing a lot of water and fortunately the plumber was able to come around and fix it very quickly. Thank you!
5/5
GoogleGood experience with change of tenancy, they responded quickly to enquires and were very on it and helpful with the process. Also responded quickly to a maintenance request after moving in.
1/5
Googlenon professional agency. they don't answer the phone and don't reply to emails. totally appalling
Hi Cristina, It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. Please contact me at TaylorFrench@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you.
4/5
GoogleGood experience, very well presented rental accomodation. Timeous details on request. All good so far.
Hi Jane, Thanks for the great review!
5/5
TrustpilotResponsive maintenance team
Norman MacLean has been really responsive and helpful whenever we've called to get issues with the flat we're renting fixed. He always does his best to keep the fairly complex works done as soon as possible.
5/5
TrustpilotAmazing service
Amazing service, first class communication and our flat was let within a week. Can’t recommend them enough.
Hi Nicola, thanks for the great review!
1/5
GoogleNever answered and emails or calls useless
Hi Jack, thanks for the feedback and apologies you have experienced this. If you feel I can still help please contact me direct at richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
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