How many reviews does DJ Alexander Edinburgh have?

DJ Alexander's Edinburgh office has 2,048 reviews across two platforms: 504 on Google, 1,544 on Trustpilot (across the whole business).

What is DJ Alexander Edinburgh's rating?

DJ Alexander Edinburgh is rated 4.1 out of 5 across all 2,048 reviews, and 3.2 out of 5 on Google from 504 reviews.

Where is DJ Alexander's Edinburgh office?

DJ Alexander Edinburgh, John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA.

Trusted Agent profile · Edinburgh

DJ Alexander Edinburgh reviews

4.1

★★★★★ Great

2,048 reviews across 2 platforms

John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA

DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,048 reviews on two platforms, including 504 Google reviews rated 3.2.

3.2 / 5

504

Reviews on Google

This office

1,544

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.

1/5

Google

Can’t actually enquire about a property as they don’t answer their phones.NegativeResponsiveness, Professionalism

James · 14 June 2021

Agent replied · 13 June 2024

Hi James, It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. Please contact me at ashleysmith@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.

1/5

Google

Literally never got back to me after 4 enquiries about the same property.

Lizzie · 12 June 2021

Agent replied · 11 June 2024

Hi Lizzie, It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you.

5/5

Google

I found DJ Alexander very pleasant, efficient & easy to deal with.PositiveQuality, Professionalism

Jennifer · 12 June 2021

Agent replied · 11 June 2024

Hi Jennifer, thank you for the great review!

5/5

Trustpilot

Fixing lights

Responsive service from Dale Barr regarding getting someoke to fix internal and external lighting to a high standard.

Frederick · 10 February 2020

Agent replied · 10 June 2024

Hi Frederick, thank you for the great review!

5/5

Google

When the time came to sell my flat in Edinburgh, friends recommended DJ Alexander to me and I wouldn't hesitate to recommend them to others. The process was overseen from start to finish by Sarah McIntyre. Sarah and all her colleagues were helpful and professional every step of the way - much appreciated.

ES · 13 June 2018

5/5

Google

Phoned up and asked for a house in a certain area and a certain style and spoke to a member of staff called Peter Turner who able to find me something within a couple of weeks and were brilliant in the process from first viewings right through to getting the keys. Would highly recommend.

Chris · 13 June 2017

1/5

Google

Absolutely disgusting. Zero amount of help.

Jim · 12 June 2022

Agent replied · 11 June 2024

Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service

1/5

Trustpilot

Terrible people

Terrible people, terrible service

Kuba · 25 August 2022

Agent replied · 10 June 2024

5/5

Google

Very friendly and they go above and beyond to help you out.

Victorio · 12 June 2021

Agent replied · 11 June 2024

Hi Victorio, thanks for the great feedback.

5/5

Trustpilot

Satisfactory

I am quite satisfied with your services and will always be will to introduce others to you..

Bmoney · 6 February 2020

Agent replied · 10 June 2024

Hi, thank you for the great review!

1/5

Trustpilot

Shocking company when you come to your…

Shocking company when you come to your end of lease, they make big business out of ripping people off with extraordinary fees to clean after you clean and their whole objective is to keep the deposits Old school methods, clearly the manager of that department gets a big bonus

James · 9 October 2019

5/5

Trustpilot

Best experience of viewing

Best experience of viewing, throughout information about the flat we got from Property manager Donna Baird.

Nandlal · 12 February 2020

Agent replied · 10 June 2024

Hi Nandlal, thank you for the great review!

5/5

Trustpilot

DJ is my letting agent and delighted…

DJ is my letting agent and delighted with the response and service that they are offering.Helped coordinate several matters with my landlord on time and very prompt, including a tenancy extension recently.

M · 2 December 2022

5/5

Trustpilot

Great support for end of tenancy notice

They have been very professional and helpful during our end of tenancy formalities. They made it smooth process with Landlord and helped us to extend our end date under some unforeseen circumstances.

Sampada · 29 November 2022

1/5

Google

Very difficult to work.

Clare · 12 June 2022

Agent replied · 11 June 2024

Hi Clare, Apologies you have experienced this. If i can assist you any more now or in the future please email me direct on richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.

1/5

Google

Problems at beginning of tenancy due to incomplete construction works.

Greig · 12 June 2021

Agent replied · 11 June 2024

Hi Greig, It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. Please contact me at KevinFraser@djalexander.co.uk and include the address of the property you are renting so we can look into this matter for you.

5/5

Google

Iam very happy with the over all service.PositiveResponsiveness, Professionalism, Value

Umar · 12 June 2021

Agent replied · 11 June 2024

Hi Umar, thanks for the great review!

5/5

Trustpilot

So helpful!

I had a call with Amber and she was so lovely and patient with me (I asked about a long list of properties!) She was very helpful, glad I had her to ask questions to

Taskeen · 24 June 2022

1/5

Trustpilot

Fixflo

My bathroom hasn't been working since the 17th of May.I've created the fixflo emergency, but still 0 news on when it's going to be corrected.

Mr · 7 June 2023

5/5

Google

I have been very pleased with the service that I have received for many years from Braemore who are now part of D J Alexander. My current property manager, Rachel Selkirk, has been particularly helpful.

Philip · 12 June 2022

5/5

Google

In a crazy market situation in Edinburgh, I was really impressed by the service from DJ Alexander. Honest, straightforward and very helpful. Thank you

Kaye · 12 June 2023

1/5

Google

Randomly change viewing times twice, then cancelled the viewing completely. Rental crisis is on & the rental companies treat you like Sub-Humans 👍🏻 …

Jordan · 12 June 2023

1/5

Trustpilot

Useless

Useless. Looking at two properties to rent. Haven't heard anything from them despite emails ,phone calls and leaving a message with them. I cannot understand why anybody who wanted to rent their property out would go to this company.

Martin · 9 September 2021

5/5

Google

Excellent service in these difficult times.PositiveResponsiveness, Quality, Professionalism

Ian · 12 June 2021

Agent replied · 11 June 2024

Hi Ian, thanks for the great review!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read DJ Alexander's Google reviews

Is this your office? Claim your page.