Trusted Agent profile · Edinburgh
★★★★★
2,097 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,097 reviews on two platforms, including 548 Google reviews rated 3.2.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotDavid and Diane have been immaculate
David and Diane have been immaculate. David stayed an extra hour for me after the office had close to hand me a spare key as I locked myself out and Diane managed to meet me the flat at a suitable time even though I kept changing it
Hi Dammy, thank you for the great review!
1/5
TrustpilotPlease do not ignore the bad reviews ( i did the mistake not to)
From where to begin. So the story starts with viewing a flat, which we were very excited to rent. After the viewing, we told them that we are more than keen to proceed with the application. The story starts now, The SENIOR PROPERTY MANAGER gave us his business card and asked us to send him an email with our details. However, the business card had a spelling mistake to his email, we did try to call him but nothing, we emailed the enquires but nothing, we send an email to an email that we thought that it will be the correct one but NOTHING. Anyway, next day I ve send him a message againnnn, which I was trying to see what is going on. He informed me that we were the only people that viewed the flat and were interested but the landlord hadn’t replied yet. However, we would get the flat if they had no news till 5:30. Steven did not send us something so we thought that we got the flat. However, we were still wanted to make sure that we would have the contact and everything in order to be sure. Next day, they informed us with an email that we got accepted and we have the flat. They called so quick and asked for the deposit, which by the way was supposed to be 500 ( according to the advert) but nooooo they asked for half rent. Anyway, we really liked the flat so we did not mind giving higher deposit. We completed also the application. Next step was to give the notice in our current landlord, which we did. BUTTTT, dj alexander late the evening informed us that the landlord does not wish to have three people on the flat so we do not get the flat. We got sooooo confused as these things are discussed between the agencies and landlords before everything ( we do have parents that rent their properties and we are well aware how the system works). The email was trying to accuse the landlord and not take any responsibility for what they did. COMPLETELY UNPROFESSIONAL agency, which literally put us in the most awkward situation looking for a house in the middle of the most difficult season in Edinburgh as students are starting to look for flats. I WOULDN'T recommend this agency for SURE to anyone. I will make sure that what happens to us will be spread and try to inform as many people as possible. The government does try do protect the tenants but DJ ALEXANDER is definitely a company that should be banned. One last thing, our biggest mistake was not to trust the reviews that we found online. Please do trust these reviews cuz honestly what happened was a mix of everything that we read with an addition of AFTER PAYING THE DEPOSIT AND GETTING THE FLAT, they just cancelled it.
5/5
TrustpilotExcellent and efficient service from…
Excellent and efficient service from Alison.She answered all my queries and help get solutions rather quickly.
Thank you, Rocio, for this excellent review. We will pass this onto Alison and the Team.
1/5
TrustpilotHow not to treat customers
After 37 years of personally working in a customer focused business, I can honestly say that I have never experienced anything quite like this and would have been severely reprimanded if I had provided a service like this.Scenario, two sons looking to upgrade their flat via DJ Alexander. They have an excellent record in renting flats. They view and make a conditioned offer on a flat (small reduction in rent) and here's where the trouble starts. They are kept hanging for weeks and continually have to chase DJ Alexander. The flat was eventually let to another tenant, but this must have fallen through as it apperared on the market again. They contacted DJ Alexander and repeated their offer. They received an email saying the "landlord was willing to accept their offer" based on 2 conditions. Deposit raised from £500 to £1800 (that is steep) and Guarantor details passed over. They confirmed acceptance of the conditions and advised that at best it would have been that evening, or at worst, the following morning before they could deliver on the conditions. This all commenced at 1.09pm and on my return from work at 4.10pm I started the process of getting my Guarantor details pulled together. At 4.30pm my son received an email saying the flat had been let to someone else.I contacted DJ Alexander to professionally express my concern. I was advised by a Senior member of their team that the words "willing to accept their offer" was not acceptance and my sons failed to meet the conditions. We both work and that is almost a physical impossibility to pull off in les than 4 hours.I was provided by conciliatory words that they would try to help and I queried how genuine this was given the experience to date. The senior lead was taken aback by my query and appeared to be more concerned about that than the level of service provided. A dent to the male ego is a challenge for some.My summary is that they are students and at the bottom of the food chain of the rental market, despite their record of being good tenants. Also, demand outstrips supply, so companies can offer a poor level of service and get away with it.I was saddened to read these truly negative reviews and I note customer services normally reply with the stock "get in touch with us and we will try to help". This is just a ploy to soften the review. If you check your records I have been in touch.I am not going to advise whether you use this letting agency or not. That's for you to decide from the totality of the reviews. I would say to students, just be prepared for a journey and don't put all if your eggs in one basket.An awful experience and a shame that the young of today have to experience things like this.
5/5
TrustpilotEllie McVitie thank uou for showing us…
Ellie McVitie thank uou for showing us the property and explaining the full process in details.
Thank you, Emily, for this excellent review. We will pass this onto Ellie and the Team.
4/5
GoogleWe have been clients of DJ Alexanders for over 20 years and have seen how they've expanded over the years. Our experience has been a series of ups and downs; while there have been issues with our properties which were not resolved as per our request, or repairs that have been done below the expected standards, overall the deal has been good. Undeniably, there have been individuals within the company who have demonstrated a consistently high level of efficiency in carrying out their job. I would like to mention Ashley Cooper, David Court, Rob Trotter and Martin Urquhart who, at different times, have provided outstanding service. I believe this has been due to the fact that effective channels of communication have been established and one can always rely on these individuals for support and advice. We hope to continue having a good customer-provider relationship with DJA.
5/5
GoogleWe had a great experience finding a flat with Laura Mctaggart at DJA. Our vetting and handover experience all went very smoothly and she was prompt in dealing with our queries prior to moving in.
Hi Sue, thanks for the great feedback, I will make sure we pass this onto Laura.
4/5
GoogleAfter a sticky start nearly 3 1/2 years ago DJ Alexander have been very good at managing the property I have lived in, and never more so than recently whilst ending my tenancy; a number of events made my property purchase precarious, DJ Alexander reassured me of still having a place to live and have shown great flexibility. My thanks in particular to Taylor French, much appreciated
5/5
TrustpilotGreat Service
Very pleased with the expert advice given by Property Manager, Ms.Diane Harte in assisting with the sale of my property. Appreciate her and her fellow team members service provided and efforts spent throughout the entire procedure.
Hi, thanks for the great review. We are pleased to be able to support you through this. I will make sure to pass the feedback onto Diane and the team.
5/5
TrustpilotGood Service, well run
We have had a great experience dealing with DJ Alexander. Angie, who we have dealt with since she was at Fineholm, has been the best part of this experience.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
1/5
GoogleWe did not even have a chance to get a viewing because our daughter is a student. They sent her a very unpolite email. The fact is, they don't give stuents a chance to rent an appartment even if they pay the rent in advance.
Eva, if you send me your daughters details then i would be more than happy to look into this in more detail. Property is moving fast at this time of year and we very much support and welcome student applications, its a large part of the Edinburgh market! my details are SteveRobbins@DJAlexander.co.uk. Regards Steve
5/5
TrustpilotWas a pleasure dealing with Gill to…
Was a pleasure dealing with Gill to secure our new flat, whole process was easy and she was very approachable
Thanks for the great review. I will pass this onto Gill.
5/5
TrustpilotMark was very helpful in giving me…
Mark was very helpful in giving me information, very pleased with the service I received. Evie was also very pleasant in showing us the property. Very happy with DJ Alexander,
5/5
TrustpilotLouise Daly was very helpful and polite…
Louise Daly was very helpful and polite despite my many and varied questions about viewings/applications etc. Thank you
1/5
TrustpilotI would give zero stars if possible
USE ANYONE ELSE BUT THESE SCAM ARTISTS. It took DJ Alexander less than a year to force us to find a new place to live. Since day 1, we never dealt with the same agent twice; we kept being passed on to different young, clueless agents who would give us the wrong information. If we asked to speak to someone by name we always got "He/she is on vacation/not in the office." The right hand never knows what the left hand is doing! They broke our contract by ignoring our repeated maintenance requests. Most notably, they refused to send someone to fix our broken heaters in early January, whilst our elderly parents were visiting! One handyman told us DJ Alexander asked him to make sure repairs were done as cheaply as possible. Absolutely awful service! We moved after 8 months due to their negligence. If you have to use them, be sure to go over their initial inventory with a fine-tooth comb, because they will ignore glaring maintenance problems and then report them in their check-out inventory so you have to pay for the fixes.
1/5
TrustpilotTerrible, terrible service
We started renting from DJ's in July 2018. From the beginning there were red flags - moved in and the inventory wasn't completed correctly - some significant damage overlooked. We had to continually chase for this to be amended. Then the washing machine AND the dishwasher stopped working - reported and took them 6 weeks to send a contractor out. 6 weeks without a washing machine when we are both nurses who wear uniforms which we need to wash is unacceptable. Then the curtain pole fell down! This was the final straw, contacted a manager in Edinburgh office who had the audacity to consider accusing us of tenant damage and alluded to the fact that we would be charged for this despite only using the CURTAIN rail for curtains...! Have contacted who I think is the head of customer services but will not stop complaining until I am completely satisfied with the outcome. These people do not appear to have any empathy or consideration of you once you are in the property - only interested in your rent and taking your money in any way possible. Do not recommend.
5/5
TrustpilotIt was a smooth experience
It was a smooth experience, I was briefed at every interval before I moved in. Will continually recommend DJ Alexander to other aspiring tenants
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotEveryone was always helpful
Everyone was always helpful, and very prompt in replying to any queries I had
Thank you, John, for this excellent review. We will pass this onto the Team.
4/5
TrustpilotFriendly
Very good friedly service. Once, was not able to get help but excuse that as DJ very busy. Recommend service.
Thanks for the great review. I will pass this onto the team.
3/5
TrustpilotProblem solving
Have had a few hiccups in transition between tenants . Found dealing with Lucy Bannermam most helpful.
Thank you, Anne, for taking the time to leave this review. We will pass this onto Lucy and the Team.
5/5
TrustpilotQuick arrangement
Quick arrangement, and fast response. Thank you team your your great help! @Gill.Annand, thank you for accommodating
Thank you, Martin, for this excellent review. We will pass this onto Gill and the Team.
1/5
TrustpilotAppalling estate agency
Appalling estate agency. Applied for over 40+ viewings and only had a response once. For them then to email to cancel our viewing saying that the property was already let. Terrible company.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotBad experience
Really bad experience, just collect data, keep you engaged in filling the forms and waste your time. 👎🏻
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotDo not waste your time with them
Do not waste your time with them. Most unprofessional letting agents in whole of north. No transparency, they manipulate viewings and tenants.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
