Trusted Agent profile · Edinburgh
★★★★★
2,108 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,108 reviews on two platforms, including 548 Google reviews rated 3.2.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
GoogleI have used DJ Alexander to let my property for 10 years now, and have always found them helpful and professional. They understand my needs and have good suggestions and ideas when required. They are quick to respond and try hard to keep vacancy times down. Many thanks.
Hi Paul, thank you for the great review!
4/5
GoogleSince my letting agent change to D. J. Alexander, I have had any domestic issues resolved much more quickly and easily than before. My queries and complaints are acknowledged and I am kept updated about progress. In particular, Dale at D. J. Alexander has proved very reliable and helpful. He is attentive and knowledgeable, he gets things done and doesn't leave things unfinished or calls unreturned. I am very satisfied with my letting agent now. I am also confident that they give my tenancy every due consideration in dealings with the owner.
5/5
TrustpilotThey are true professionals and it…
They are true professionals and it shows! Mark was amazing at keeping in touch and helping me find a convenient time for viewing the flat. Happy to collaborate with him and DJ Alexander!
4/5
TrustpilotI found all the staff I dealt with to…
I found all the staff I dealt with to be friendly and extremely helpful with any queries about the rental and what to do when I moved into the property. They always provided a prompt response. Great service all round.
Hi, thanks for the great review and we are always happy to help.
5/5
TrustpilotGreat work Alison. Keep it up
Great experience with the customer service by Alison. Satisfying responses to the emails in timely manner. Great work.
Thank you for this excellent review. We will pass this onto Alison and the Team.
5/5
TrustpilotProactive actioning
Sarah's proactive communication and actioning has been hugely important in dealing with a property related issue, with minimal fuss and inconvenience to tenant and landlord alike.
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotWorst company
Cannot get through to speak to anyone. Always having to wait to go through the automated machine.
Dear Yau, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotThe whole renting process was so…
The whole renting process was so seamless, smooth, and fast. I would like to point out how I got quick responses to whenever I had questions from Asif and Laura.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotKieran Mooney did my property…
Kieran Mooney did my property inspection the other morning. He was very professional and friendly!
Thank you, Kristina, for this excellent review. We will pass this onto Kieran and the Team.
1/5
GoogleIn a letter addressed to me, a wrong name is cited. The letter explains why twice the rent has been drawn, instead only once. The letter further is suggestive of the error being created by me. Outrageous.
Hi, thanks for the feedback. I am happy to look into this for you and see what has happened. I will responded to the details you have provided us. If you are having any other issues please contact me direct at richardtierney@djalexander.co.uk, Richard Tierney, Head of Customer Experience.
5/5
TrustpilotWanderfull service.
Wanderfull service.Chris mchenry.
Thank you, Adan, for this excellent review. We will pass this onto Chris and the Team.
5/5
TrustpilotGood experience and the way they handle…
Good experience and the way they handle the request is just awesome
Thank you, Rahul, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotClear communication
Clear communication, polite staff and an efficient and straightforward letting process. Very much recommended.
Thank you, Daniel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotDJA have been swift with helping us…
DJA have been swift with helping us with problems and communicating with our landlords, and our email communication is always polite and reasonably paced. All of the staff are absolutely lovely
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
GoogleFinding a property to rent in Edinburgh is challenging with long process and hopeless. In D.J. Alexander we dealt with Blair and Heather and they were professional, nice and very helpful.
5/5
GoogleWe've recently rented a property through DJ Alexander and even though there were some issues, everyone was very helpful and everything has been resolved. Many thanks to Diane, Rachael and Lauren!
1/5
GoogleTrying to obtain acess for a property to run few maintenance jobs. Left 17messages. Still not received a call back after 2weeks. Contacting anybody or getting anywhere is just anoying. Dj Alexander clearly dont have time for ppl whos not in there needs.
Hi Robert, Under current government COVID guidance, only essential maintenance can be carried out in tenanted properties at the present time, all subject to the tenants approval. Please contact me directly with some more information and I will be happy to offer you some assistance if I can. kevinfraser@djalexander.co.uk Thank you, Kevin Fraser, Head of Property Management
1/5
GooglePut in an application to rent a flat. Followed up. They never bothered to inform us that the landlord had accepted another application. Poor.
5/5
Trustpilotsarahliu you did great
sarahliu you did great. You came in to at the right time to help and I really appreciate that. Thank you 😊
Thanks for the great review. I will pass this onto Sarah.
4/5
TrustpilotExcellent customer service
Imran iqbal Showed excellent customer service. He was patient enough to show me around. Good experience overall.
Thank you, Olufisayo, for this excellent review. We will pass this onto Imran and the Team.
1/5
TrustpilotAvoid like the plague - ignore the negative reviews at your peril!
I am absolutely horrified to read the reviews from other tenants and landlords, had I seen them before I would never have rented a property through DJ Alexander. Without question the worst estate agent in the UK, bar none. Completely unprofessional and cynical, their customer service is diabolical or, more accurately, non-existent.Calls go unanswered (they screen their calls so purposely don't pick up when they see your number). Emails go unanswered. Voicemails are never returned. Their attention to detail is zero. You have to chase incessantly to get anything done and even then the response is slap dash, at best, and does not address all the issues raised.At the end of our tenancy the checkout report they produced was a work of fiction worthy of the Booker Prize. They cynically hold on to your deposit while attempting to find spurious reasons to keep hold of it. I am seriously considering reporting them to TPO Scotland as I believe they are in direct contravention of the Letting Agent Code of Practice.
5/5
TrustpilotThe customer service is fantastic
The customer service is fantastic. I spoke with Aaron and I appreciated it, for his calmness and patience to hear me out, he also made suggestion that could help.But, they don't act on your email requests despite following up (which is auto generated, anyways) to get your details. Don't rely on it that emails will be followed up by the company.They are also prompt at picking up calls
1/5
GoogleRequested a viewing on two properties, no response. Emailed chasing a response, no response. It’s as if they don’t want to rent our their properties !
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotGreat customer support
Asif gave us great quick customer service. Helping us get our pref red move in date sorted and helped processing our application.
Thanks for the great review. I will pass this onto the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
