5/5
TrustpilotExcellent service
She updated me on the different steps and replied very fast to my queries.
Agent replied · 10 June 2024
Thank you, Aurora, for this excellent review. We will pass this onto the Team.
Trusted Agent profile · Edinburgh
DJ Alexander Edinburgh reviews
★★★★★
2,107 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,107 reviews on two platforms, including 548 Google reviews rated 3.2.
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Reviews
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotRental home
Hi, got the house through DJ Alexander, the property manager Ashley Denham helped me to find out this rental property. Thanks a lot.
Agent replied · 10 June 2024
Thank you, Srinu, for this excellent review. We will pass this onto Ashley and the Team.
5/5
TrustpilotThank you very much you were great im…
Thank you very much Kieran Mooney you were great im very satisfied with your amazing service thank you so much keep like that.
Agent replied · 10 June 2024
Thank you, Alae, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotHelpful for renting
Very helpful and kind agent Imran. Booked the viewing for a property but didn’t meet the standard and invite me to see another, with is more suitable for me.
Agent replied · 10 June 2024
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotAmber Moyes has been extremely helpful
Amber Moyes has been extremely helpful, she was quick and professional in getting all my viewings booked. A huge thank you to Amber.
5/5
TrustpilotHelpful ino
I just spoke to Amber, who was very helpful when trying to arrange property viewings, explaining the process clearly and providing helpful info.
1/5
TrustpilotLack of communication and customer care.
Unfortunately I am having a very difficult time with DJ Alexander at the moment and I am trying to become a new tenant! Communication back and forth for the change in tenancy was perfectly fine until the required documentation was sent over. I sent over all that was requested including my passport photo, payslips, proof of address, the lot and did not even receive a recognition email to confirm this was received. I had to reach out again the following week to check in, as I was concerned this confidential information did not reach them. I received a generic "we are working on it" response. Another week passes and I need to send ANOTHER chaser just to receive a reply asking for the same documents I had already send. I resend these, once again, no confirmation these were received. This is now over two weeks since the original documentation was sent and still no progress for a move in date which is fast approaching. I send another polite request for an update and again receive a generic reply with no information. Icing on the cake, they started the email with "Dear Jane,.." My name is Jess and this thread has been ongoing for over 3 weeks?What is going on here? I understand these are challenging times and have continued to be polite and empathetic in my approach. I understand these things can take time, but I do not think it is unreasonable to expect to be kept in the loop regarding your application. There are clearly some fundamental flaws when it comes to basic customer care and attention. Is this how I can expect future communications to be after I move in to the property, if I ever do?
5/5
TrustpilotI found the experience exciting and…
I found the experience exciting and very helpful Thankyou so much for helping me move into my new home :)
Agent replied · 10 June 2024
Thank you, Jamie, for this excellent review. We will pass this onto the Team.
5/5
GoogleGreat experience. Aiva was really attentive and explained everything to us perfectly, giving us solutions to all the concerns we had about the property and Lauren answered our emails in no time solving all our doubts
4/5
GoogleGrew impatient and left DJ Alexander a bad review. Then the customer service actually got in touch and offered a solution. Thus so far it's been a positive experience.
Agent replied · 11 June 2024
Hi, thanks for the feedback and I am sorry you are experiencing this. I will look into this for you but if you would like to contact me direct please do at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
5/5
Trustpilotefficient
They are so fast, efficient and straighforward.
Agent replied · 30 October 2024
Thank you, Juan, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotWhat a great team that cares about the…
What a great team that cares about the welfare of their tenants. Their service is commendable.
Agent replied · 10 June 2024
Thank you, Abiola, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotWas selling my property and used DJ…
Was selling my property and used DJ Alexander and it has been a great experience. Patrick Cairns the property manager took ownership and was helpful and knowledgeable throughout the process. Was able to sell my house quickly and stress free.
Agent replied · 10 June 2024
Hi, thanks for the great feedback and I will make sure to pass this onto Patrick.
5/5
TrustpilotProfessional and efficient
Spoke to a gentleman called Harry Perkins about getting permission to paint our flat. He was quick to respond and sorted out getting permission from the landlord efficiently and professionally.
Agent replied · 10 June 2024
Thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotKasper Eichelkraut
Kasper Eichelkraut provided strong ongoing support in dealing with a utilities issue.
Agent replied · 23 August 2024
Thank you, George, for this excellent review. We will pass this onto Kasper and the Team.
5/5
TrustpilotNice job Chloe Mitchell
Agent replied · 27 December 2024
Thank you, Onome, for this excellent review. We will pass this onto Chloe and the Team.
5/5
TrustpilotGill helped us with the moving in…
Gill helped us with the moving in process, was seamless.
Agent replied · 23 August 2024
Thank you, Katie, for this excellent review. We will pass this onto Gill and the Team.
1/5
TrustpilotDo not return deposit
Left the property and had it professionally cleaned. Still waiting for deposit to be returned. They do not answer the phone and you can’t talk to anyone. They deliberately try and keep your deposit. Please be very careful this is not the first time…..
Agent replied · 10 June 2024
Hi Jacqueline, I am sorry to hear the experience you are having with us. I am happy to look into this for you and if you are still experiencing issues please contact me direct on richardtierney@djalexander.co.uk. Richard Tierney, Head of Customer Experience.
5/5
TrustpilotInspection
Lauren did a lovely job with our inspection - she was very friendly and efficient!
Agent replied · 10 June 2024
Thank you, Taranah, for this excellent review. We will pass this onto Lauren and the Team.
1/5
GoogleReading about a lady with serious mold in her kitchen! This landlord refuses to help! Disgusting and should be taken to a tribunal Don't rent from these cowboys
Agent replied · 11 June 2024
Hi, thanks for writing the review. If you feel there is something I can help with on this particular occasion please contact me direct on richardtierney@djalexander.co.uk, Kind regards, Richard Tierney, Director of Customer Service
1/5
GoogleAs a landlord I would never use them again - very unprofessional - turnover of staff is scary - absolute carnage, no organisation has cost me a fortune
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotThank you very much Kieran you are an…
Thank you very much Kieran you are an amazing person . You spoke to me politely, D J Alexander is the best
Agent replied · 10 June 2024
Thank you, Akewushola, for this excellent review. We will pass this onto Kieran and the Team.
5/5
GoogleI found Neill Bukes, David Brash and other staff at DJ Alexander to be most helpful in our search for the right property and would recommend them highly to anyone looking for assistance in navigating the Edinburgh market.PositiveResponsiveness
Agent replied · 12 June 2024
Hi Colin, thanks for the great feedback, I will make sure we pass this onto the team.
5/5
GoogleRecently moved into a rental property in Edinburgh and taking a moment to write a review for Lauren Edmond; one of the Lease Co-ordinators for D.J. Alexander……. Lauren gets 5 stars - she held our hands through the hectically bureaucratic process and navigated us through the 100+ pages of legal requirements with efficiency and friendliness via email and telephone communication...…..the "signing" process is on-line and straight forward enough. It was a pleasure dealing with Lauren as one part of the many processes involved in renting a property with D.J. Alexander.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
