Trusted Agent profile · Edinburgh
★★★★★
2,108 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,108 reviews on two platforms, including 548 Google reviews rated 3.2.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotSuper Professional and Helpful
Every agent we met was lovely and incredibly helpful. We were provided with lots of support through our property hunting process.
Thank you, Hannah, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotPatrick Cairns
I’ve had a great experience with Patrick Cairns. I really appreciate his responsiveness and willingness to address my concerns and help deal with issues in my flat.
Thank you, Noor, for this great review. We will pass this onto Patrick and the Team.
1/5
Trustpilotunresponsive staff
does not abide by Scottish housing law.
Dear Brenna,Thank you for taking the time to leave a review.We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist.Kind regards, DJ Alexander Customer Service
1/5
GoogleWe where about to move in in 2 days, they diddnt let us know yet if all requirements are as asked from our side. Witch they could do 1 weak atleast before. Its not right to leave it on 2 days before. Really unprofessional. Especially in this covid times.
Hi Madara, It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. Please contact me at KevinFraser@djalexander.co.uk and include the address of the property this relates to so we can look into this matter for you.
5/5
TrustpilotExcellent communication
I love the communication the team maintained throughout
Thank you, Chioma, for this excellent review. We will pass this onto The Team.
5/5
TrustpilotVery helpful agents who were quick to…
Very helpful agents who were quick to answer questions and took time to show us around.
Thank you, Andrew, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotHelpful and considered guides through…
Helpful and considered guides through the whole process and delivered a great result
Thank you, Craig, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotAmber Moyes
I spoke to Amber Moyes regarding a viewing for a flat. She was lovely. Very helpful and efficient, and also very friendly. No problems at all.
5/5
TrustpilotThe way Laura responded was very great
The way Laura responded was very great, anytime I call her she is always there to profound solution.
Thank you, Rollins, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotThanks Amber
Amber was very helpful on the call with me. Set me up and registered all my interests, very patient and lovely to chat to. Thanks Amber
5/5
TrustpilotEllie McVitie was very professional and…
Ellie McVitie was very professional and punctual. She also gives us advise and explain the rentals procedures and policy.Happy customer.
Thank you, Ronellie, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotI had a recent issue with my boiler and…
I had a recent issue with my boiler and no heating or hot water - After speaking and working with Heather at Benaird, this was resolved quickly and to satisfaction.Thank you Heather :-)
5/5
TrustpilotMade the whole selling easy which was a…
Made the whole selling easy which was a bit difficult as we are based in England.Thank you to all involved.Brian and Kirsten Houston
Thank you, Brian, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotUtterly frustrating
I have tried to get in contact through email and phone for 3 weeks now, and no reply whatsoever. Obviously it is going to be extremely hard for me to move in, yet alone book a viewing if they never pick up the phone. The only call they did pick up was someone telling me to phone elsewhere, and after I refused they told me they would send me an email with all the property information. I'm still waiting.
1/5
TrustpilotUseless is too kind
Over charged me for my management fee, which remains unrefunded. Next month they re-charged me for an increase that they did not previously apply. They forgot to charge me for my insurance. They never respond. What a uselss bunch of clowns.
Hi, thanks for the feedback and I am sorry you have experienced this with us. I will look into this for you and contact you direct, kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotThe process was explained very…
The process was explained very thoroughly at each step and everyone we spoke to was very helpful. Every step was easy and painless. Laura McTaggart was particularly helpful and is an absolute asset to your business!
5/5
TrustpilotImran Iqbal
Imran Iqbal - very kind and helpful excellent service. Would highly recommend!!
Thank you, Kester, for this excellent review. We will pass this onto Imran and the Team.
5/5
TrustpilotCaitlin🤩
Caitlin recently showed us around a property and was very kind and helpful and answered all our worries and queries!
Thank you, Cloee, for this excellent review. We will pass this onto Caitlin.
5/5
GoogleFrom the moment we enquired about properties listed by DJ A, we felt looked after. This group of specialists, with such a tight time frame, truly pulled out the stops for us in every way imaginable. From Mark Hall to Natalie Cotton to finally the lease preparation and final agreement with Laura McTaggart, we always felt in good hands. I would have no hesitation in recommending their services. First class service and, once again, a huge thank you!PositiveResponsiveness, Professionalism
5/5
TrustpilotKudos to Lynsey
DJ Alexander team specially Lynsey has helped us to get the property viewing & promptly responded us with the queries we had. Thanks for helping us through. It is truly appreciated.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotCompliance service and support
Great service and support from Jennifer Flynn in compliance - good job !!
Thank you, Andy, for this excellent review. We will pass this onto Jennifer and the Team.
5/5
TrustpilotIt was difficult booking for a viewing…
It was difficult booking for a viewing but I got through and it was amazing. Thank you for your help. I am grateful.Asif Mohammed Thank you 🙏🏻
Thanks for the great review. I will pass this onto Asif.
5/5
TrustpilotSmooth On-boarding
The whole on-boarding process was smooth and Calumn Robertson helped us brilliantly.
Thank you, Sheikh, for this excellent review. We will pass this onto Calumn and the Team.
5/5
TrustpilotThe agent is cordial and respectful.
The agent is cordial and respectful.I think the DJAlexandra parades very good agents who knows their work.
Thank you, Rufus, for this excellent review. We will pass this onto the Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
