Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotStay clear
Got to be by far one of the worst experiences of property management anyone could ever have. Incredibly unhelpful, poor service all round! Would strongly advise anyone to stay away.
Bill · 5 December 2023
Agent replied · 10 June 2024
Dear Bill,Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have.Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist.Kind regards,DJ Alexander Customer Service
★★★★★ 5/5
TrustpilotIt was nice meeting Georgia Torrice
It was nice meeting Georgia Torrice. She has been really helpful in giving the guidance we need to rent an accommodation. Her prompt response to our mails is very commendable. If you get stuck please turn to Georgia.
Juliet · 3 May 2023
Agent replied · 10 June 2024
Thanks for the great feedback. I will make sure to pass this onto the team.
★★★★★ 5/5
GoogleRegarding 174 Albert Street
I would just like to thank Taylor French, Donna Baird and Lee Charlton for making this move as easy and hassle free as possible . A great team of very pleasant ladies, a credit to DJ Alexander-
John · 12 June 2020
★★★★★ 5/5
TrustpilotGreat experience!
I had Cara Jenkins helping me get everything organized to sign my lease. She was amazing! She was so efficient in responding and always there if I had any questions or needed help with something. Overall, it was a great experience!
Sarah · 20 January 2023
Agent replied · 10 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
★★★★★ 1/5
TrustpilotLandlords beware...
Terrible experience and service for landlords, would not recommend to anyone thinking of using this company to trust your property to. Chasing for months, not returning calls or emails. Have caused so much extra stress, to extent that now need to find a new agency.
Customer · 14 August 2022
Agent replied · 10 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 5/5
TrustpilotHad a call this morning regarding a…
Had a call this morning regarding a rental property, Amber Moyes was brilliant, very helpful and knowledgeable . Polite and attention to detail was excellent. Kind regards Mark A Grogan
Mark · 24 June 2022
★★★★★ 5/5
TrustpilotGreat experience
Great experience so far, very well-organized viewings and the tenancy process.Had a viewing recently with Gemma-Louise, everything was great, despite that flat saw better times.
Vitalii · 8 March 2024
Agent replied · 10 June 2024
Thank you, Vitalii, for this excellent review. We will pass this onto Gemma-Louise.
★★★★★ 5/5
TrustpilotVery good comms
Really helpful flagging up of legally required work at a rental property and prompt liaison with tenant over access for the tradesman. Thank you.
G · 27 March 2024
Agent replied · 10 June 2024
Thank you for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
GoogleWe have been completely delighted with the service provided by DJ Alexander and especially by our point of contact Stephen Lawson. He is pleasant, professional and has a wealth of knowledge which made it all the easier for us to choose DJ Alexander to rent our flat for us. The level of service is all encompassing and they have dealt with us and the new tenants with great communication, a cheerful and completely trustworthy professionalism. I highly recommend.
Debbie · 12 June 2022
★★★★★ 1/5
GoogleThe worst letting agent of ALL time. Difficult to avoid because they have a monopoly in Edinburgh but worth your time to find a property with ANY other letting agent.
Kylie · 14 November 2023
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 5/5
TrustpilotGood experience communicating with…
Good experience communicating with Gemma-Louise Mavor. Whilst we’d identified some issues when moving out, she responded promptly, helpfully and professionally.
Mr · 8 June 2024
Agent replied · 10 June 2024
Thank you, James, for this excellent review. We will pass this onto Gemma-Louise and the Team.
★★★★★ 5/5
GoogleI cannot praise or recommend this company enough. Every staff member I’ve interacted with has been a delight - patient, understanding, and ever so helpful. Particularly Mark Graham, Craig Aitken, Kimberly Berry, Maja Merko-Kurtz, and the receptionists at Weymss Place.
Rosalind · 12 June 2020
★★★★★ 5/5
TrustpilotThe company’s agents are friendly and…
The company’s agents are friendly and very helpful. The application and referencing process is relatively quick and easy to follow.
Kallum · 3 June 2024
Agent replied · 10 June 2024
Thank you, Kallum, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
TrustpilotI have been a landlord from 2028
Ashis · 23 December 2025
★★★★★ 1/5
TrustpilotHorrible agent not recommend one based…
Horrible agent not recommend one based Edinburgh Scotland DJ ALEXANDER advise people not go rent from them horrible atttude stinky rude
Claudia · 14 May 2024
Agent replied · 13 June 2024
Dear Claudia, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
★★★★★ 5/5
TrustpilotInspection review
Gemma-Louise at DJ Alexander carried out an inspection at my flat recently. She is very friendly and the process is professional.
Yuhua · 8 May 2024
Agent replied · 10 June 2024
Thank you, Yuhua, for this excellent review. We will pass this onto Gemma-Louise and the Team.
★★★★★ 5/5
TrustpilotGreat support by Ben Nicholson
Great support by Ben Nicholson - Property Relationship Manager
Sanmitra · 25 November 2024
Agent replied · 27 December 2024
Thank you, Sanmitra, for this excellent review. We will pass this onto Ben and the Team.
★★★★★ 5/5
TrustpilotJust a quickie to recommend DJ…
Just a quickie to recommend DJ Alexander. I have always been very satisfied with their quick and professional services in the crowded Scottish market. Very helpful, efficient and polite staff. Mrs K Johns
Karinjohns · 10 August 2023
Agent replied · 10 June 2024
Thanks for the great review. I will pass this onto the team.
★★★★★ 4/5
GoogleAaron has been really helpful in dealing with our tenancy and special circumstances. Much better than the previous company.
Nigel · 12 June 2023
★★★★★ 5/5
TrustpilotStephanie (DJ Alexander)
The housing market has been really tough lately in glasgow. I was lucky to run into a unique agent Stephanie McMillan that works with DJ Alexander. She was a great deal of help. I would recommend her and DJ Alexander anytime, any day.
Habeeb · 7 September 2022
Agent replied · 10 June 2024
Hi, thanks for the great review. I will make sure to pass this onto the team.
★★★★★ 5/5
GoogleHad a nice experience with DJA when renting a property. Both Giulia Ceccarelli who gave us the viewing and Laura Mctaggart who helped us through the whole application process were very quick in response and very helpful. Pretty happy with how the things move forward
Y · 12 June 2022
Agent replied · 11 June 2024
Hi, thanks for the great review. I will make sure I pass this onto the team.
★★★★★ 4/5
GoogleI want to mention specially the Agency lady :
Laura Mctaggart for all her effort , professionalism and empathy during all the process for the renting of this house.
Definitely a huge asset for the DJ Alexander agency.
We wish her the best.PositiveResponsiveness, Quality, Professionalism
Rui · 12 June 2022
Agent replied · 11 June 2024
Hi, thanks for the great feedback on Laura, I will make sure to pass this on.
★★★★★ 1/5
TrustpilotVery poor communication
Very poor communication. I called and emailed them and they keep saying they will pass me on the the "relevent person" which never happens. One persons answer phone is still on after the date is passed.Todate and for over a week nothing.
Customer · 6 October 2022
Agent replied · 10 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 5/5
TrustpilotGreat service from DJ Alexander
Excellent service from Sarah and Abby in the Edinburgh office in respect of the sale of our flat. They come highly recommended!
Steven · 8 April 2024
Agent replied · 10 June 2024
Thank you, Steven, for this excellent review. We will pass this onto Sarah, Abby and the Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
