Trusted Agent profile · Edinburgh
★★★★★
2,113 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,113 reviews on two platforms, including 552 Google reviews rated 3.2.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotGill particularly was very helpful
Gill particularly was very helpful, and made the process a lot easier than I have experienced in the past with other agencies - so was Natalia.
Thank you for this excellent review. We will pass this onto Gill and the Team.
1/5
TrustpilotNever ever rent from them
Never ever rent from them. In the process of moving out, they'll risk you getting homeless because they can't be arsed to do their job. In fact no one actually works there. Your deposit? You'll never see it again. I had to fight for it with my first flatmate and we got the pettiest pictures such as a single hair behind a door sent to us to justify their money grab. Also they SELL you a reference that you'll need to move out anywhere else. 25 quid to click a link.
5/5
TrustpilotNew tenant in Edinburgh …
Thank you for the rigorous yet seamless process in securing my first accommodation here in Edinburgh. Ashley, Gill and the entire team have gone over and beyond to ensure the transition was smooth for me.
Thank you, Oluwaseyi, for this excellent review. We will pass this onto Ashley, Gill and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotKeep up the good work
Keep up the good work. This is the second flat we have sold this year with D J Alexander and we couldn’t be more complementary. 16 years now dealing with the same company so I think that says it all. Bravo !!
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotIndia H is an excellent property…
India H is an excellent property manager. I highly recommend doing any rental management with her. She is proactive and always willing to help.
Thank you, Eduardo, for this excellent review. We will pass this onto India and the Team.
1/5
Googlethe worst agency I've ever dealt with, every thing that is urgent to be replaced, I've been waiting for over 2 or 3 years!!!! And I have to pay for the apartment on time, These are jokes, not an agency!!! no responsibility
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotHighly recommend
Stephanie from DJ has always been so friendly and helpful. They made the process of finding and moving into a flat so much easier especially with the current housing crisis. Stephanie has always been more than happy to deal with any issues and does so quickly. I would highly recommend!
Hi, thanks for the great review. I will make sure to pass this onto Stephanie.
5/5
TrustpilotAmazing experience with DJ Alexander!
Amazing experience with DJ Alexander!My partner and I were looking for a new flat and couldn’t be happier with the service we received from DJ Alexander. In particular, Laura Mctaggart was a huge help in the process, I can’t credit her enough!
5/5
TrustpilotBrilliant experience working with the…
Brilliant experience working with the team at DJ Alexander getting while looking for a rental property, really responsive, friendly and helpful - thankyou!
Thank you, Christine, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotCaroline and Sandy are great
Caroline was so lovely and prompt with her responses. Just so kind! Following this, Sandie mainly dealt with me and was amazing and very quick in helping me secure the property.
5/5
TrustpilotLaura Mctaggart super helpful!
We had a very smooth and communicative experience with Laura Mctaggart from DJ Alexander helping us find our new flat! Thank you so much!
Thank you, Bryony, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotHii my name is Rahul and I very happy…
Hii my name is Rahul and I very happy with Natalia Piekarska’s service.Good job, when I go for viewing she talk very nice. Quick response. Very Happy with service Thanks…😊
Thank you, Rahul, for this excellent review. We will pass this onto Natalia and the Team.
5/5
TrustpilotLaura was a g
The experience with goodlord was a little tedious but Laura helped us through at every point and was incredibly responsive. She made the process a lot easier and made communication relievingly easy. She made the experience good so give her a raise or something.
Hi, thanks for the great review, I will make sure to pass this onto the team.
1/5
TrustpilotAwful Letting Agency
Renting from DJ alexander is awful! The communication is terrible, no contact numbers for any issues, only an online form that takes ages to get any response. We have been without heating or hot water for 3 weeks and still no further forward on when this will be repaired with zero communication and no way of contacting them. We have reported things in the past that just go unanswered. For paying high rent it is just unacceptable!
4/5
TrustpilotOverall it was good
Overall it was good, but I would have appreciated more if some one from letting agent would have contacted me directly re 1 day of extra rent rather than dispute.I cancelled my standing order, but my 1 month notice included 1 extra day.
Hi, thanks for the feedback. I will make sure to pass this onto the team.
5/5
TrustpilotVery helpful
India dealt with us and was very helpful when viewing the property and was responsive during the application process.
Thank you, Harry, for this excellent review. We will pass this onto India and the Team.
5/5
TrustpilotGreat renting experience in Edinburgh
I recently rented a new apartment through DJ Alexander in Edinburgh and it has been a breeze especially thanks to the support from Kieran Mooney, one of their really helpful property managers!
Thank you for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotJohanna Burvall
My experience with the viewing agent was pleasant. I was happy with the way she conducted the viewing. She was patient and willing to answer all the questions. She was professional, cheerful and patient.Thank you
Thank you, Precious, for this great review. We will pass this onto Johanna and the Team.
5/5
TrustpilotKeiran Porteous 5* Sales Consultant
Keiran Porteous 5* Sales Consultant.
4/5
TrustpilotCommunication skill from Gill
What made my Experience great is working with Gill Robertson Cree.She’s one of a kind,without her patient and communication skills I would have given up on the application.She’s just a blissful person to deal with.
Thank you, Jessie, for this great review. We will pass this onto Gill and the Team.
1/5
TrustpilotAwful do not use
Awful do not use. They massively over promised that my property would be rented out within days and it took them over 2 and a half months. They use a reduced deposit scheme which puts the rental price up and discourages people. They also do not pay you promptly. Will never use again.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into any further or help you. Kind regards, Richard Tierney, Head of Customer Experience
4/5
TrustpilotCarol Clark attended to me within…
Carol Clark attended to me within 48hours. She answered my question on time.
Thank you, Rachel, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotCaroline Connelly
I had a wonderful experience with Caroline Connelly! She’s incredibly nice, patient, and is always quick to reply to my questions. She made me feel supported throughout the entire process of choosing and applying for a property.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotHad a nice experience with DJA when…
Had a nice experience with DJA when renting a property. Both Giulia Ceccarelli who gave us the viewing and Laura Mctaggart who helped us through the whole application process were very quick in response and very helpful. The whole procedure looks very professional and clear. Pretty happy with how the things move forward
Hi, thanks for the great review. We are glad we could find you a property and help you through the process. I will make sure to pass this over to the team.
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